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Good service - excelent location Driver transfer was a little expensive compared to taxi
Villas are well designed and sited well within a setting of rice paddies. The landscaping was particularly well designed and well kept. The toilet/bathrooms are little outdated; and need to be modernised.
Privacy, day bed - views. Pool. Friendliness. No
Very good breakfast.Awarding winning resturant.Up to world best class standard for food. False advertising.Ubud Charlet room will never be available. There are only 8 rooms looks like the adv. picture out of 58 rooms in total. Some room were renovated but we never had a chance to even see it. Our room was old and no 4 pillar bed. Will send you picture later. When I check out, I saw another pair of traveller were complainting about the room too. What you pay is not what you see in adv. picture.
The peaceful bushy surrounding, with monkeys in the trees. The pool villa's and the lovely moonlight dinners. The breakfast could be improved, just by adding some cheese, ham and salami (for people that do not enjoy hot meals in the morning.) The boiling coffee is really terrible! They should invest in a good coffee machine then the resort would be "perfect".
The staff was extremely helpful & friendly
We stayed in the deluxe pool villa & it was an absolutely gorgeous room! The food was terrible, we found it necessary to travel into ubud centre to eat every meal.
The hotel staff's good services and comfort of the hotel environment.
The hotel was really up to and above our expectations. Really nice setting and surrounding and very friendly and helpful staff. as the chalets were full we were upgraded to a villa.
The hotel was among the pictureque rice fields and forests, away from the main tourist area - very quiet and relaxing. Our unit had it's own garden with a little hut with thatched roof in it. We saw lots of stars in the clear night and monkeys in the trees above the rice fields in the morning. The hotel has beautiful main garden, pool area, temple, paths to village, etc. The drive from/to the airport, nusa dua and kuta was 1hr-1 1/2 hr depending on the time of the day. If you prefer the bustling tourist scenaries and spa hopping, Ubud area may be bit far.
Beautiful hotel, wonderful staff, very relaxing atmosphere.
staff were amazing, attentive & friendly. Breakfat is gourmet and faantastic. Luxirious villas facing a nice view. water at the private villa swimming pool and in the public pool were very cold. food served in the rooms is not variable and over priced. the food served in the rooms probably tasted like pet food
The accommodating staff. The pinesol smell of the room.
Beautiful grounds and setting. Large and well decorated room. Shuttle to town was good. Menu was too gourmet, with limited selections, small portions and high prices. The cheesburger in the bar was the most expensive I have ever had anywhere.
Rooms , view , hotel staff were so helpful and they make you feel like u r the only one staying at their hotel. Nothing, everything was perfect
I like the very nice pool and the garden with the rice terraces. kind of expensive
Loved everything about this place...staff, hotel, facilities, location...everything! Nothing at all!!!
The swimming pool, the view from the room, the room facitilies, the staff
Excellent service, beautiful pool and grounds, great breakfast and restaurant 15 min walk to town, poor access road with potholes and inadequate lighting. However hourly shuttle service provided free of charge.
Great staff service, opulent surroundings. Mixed up our reservation and had to move our room, but we were compensated appropriately and the first room was just as nice as the 2nd.
- Very nice views and exotic environment: one has the feeling of being in the middle of the jungle; free transfer to the centre of Ubud (15 minutes); large duplex villa with very nice bathroom (incl. large marble bathtub); nice breakfast, swimming pool and other facilities; good spa. - Rooms/villas are slightly over-priced for the quality of services/environment; rooms/villas are insufficiently isolated (e.g. as early as 5 AM the local wildlife, incl. domesticated poultry awakens and it is hard not to wake up together with them, but that of course is part of the charm of a stay in a jungle like environment!)
Certainly the most beautiful hotel you can imagine for a honeymoon (actually the most beautiful villa we've ever stayed at). Fantastic view and enormous luxury villas with plungle pools! Only one computer for internet acces, which was frequently down. You will have to consider that, since it is close to jungle, bugs will appear inevitably in the evening, but can be reasonably kept out.
the villa, tea time were good. Service at breakfast was chaotic, food arrived in a wrong order, serivce was slow
This is a beautiful facillity. The staff is wonderful. Prix fixe dinner for Christmas with no other food available.
Staff was very friendly and kind and service is excellent, villa is luxurious and the views are out-worldly and breath-taking. Also they offered us a welcome gift that i really liked. The insects inside the villa but there's nothing they can do really knowing the environment that we're in although they spray the villa everyday from inside and out, and also the villa was far from the reception and restaurant area that we should call a butler with a golf car to pick us up every time we go in and out of the villa, but nothing that ruins our amazing stay
i liked the location of the hotel, the silent atmosphere the room's cleaning service, the bathroom was very poor, dirty towels, the room's entrance door hasn't safe lock and from outside you could see the indoor space by fissure in the door, a fact which for who stays there alone terrified me.
the hotel location in the top of mountain very hard to drive car to the top the open bathroom
Very nice staff and friendly. Had a year end party free of charge. Hot water was not enough amount and pressure, so that shower was cold.
Was upgraded to the penthouse which was fantastic - served as a great base for drinks with the wider group etc. We spent 2 nights in Ubud but could have easily spent longer there.
The flowers were beautiful, very friendly and helpful staff, the atmosphere was laid-back and enjoyable. The power outages were difficult at times.
Pool was good. Bathroom was very average
1) The frequent electricity outages 2) the very high & steep staircase leading to the 1st floor that is inconvenient to elderly folks and small kids 3) inflexibility to change rooms even after numerous requests 4) slow response frm staff.
Very nice green territory, helpful staff, good breakfast... Just great for the price!
reading book on the morning at balcony
Nice place to stay, nice staff. Simple but good spacious room. Nice swimming pool. Choice of breakfast (Indonesian & Western). Location is little off the centre of Ubud, you have to walk 15 min. to the centre. On the other hand the hotel is in a quiet neighbourhoud and a very relaxing place to stay.
very good location among the nature and the privecy in the fabulos swiming pool. reciption staff does not know how to deal as freindly
I got the villa with poola nd the bath was out side. Little unconfortable but very romantic
An absolutely beautiful resort set in stunning surroundings. The service and rooms were good, although the finishing touches were absent, like no chairs or lounges next to the private pools, limited chairs next to the main pool, limited towel supply and very expensive drinks. It was also quite a distance from Ubud town but this was ok because they provided a free shuttle. Very luxurious!
The pools (both our own and the mail pool). The luxury rooms. The fantastic view. The restaurant at Payogan was not at all value for money. Expensive and boring food. The hotel is app 15 minutes ride (car/bus) from Ubud centre.
The landscape was really nice. Beautiful view from the villas with private pool type of room. very quiet. The front desk staff specially Tagel was great and really helpful. Really old and run down. In serious need of renovation. The humidity smell in the shower and toilet was quite bad. The shower broke down twice during our 4 nights stay. But they came promptly to fix it both times. the pool bed mattress was covered with mold and geckos were living in it! quite scary.
the friendliness of the staff and it was very quiet and peaceful
We loved the hotel, very friendly staff, spacious rooms. Great for people who love nature, gardens and tranquill setting.
Visiting Ubud area , massage in Ubud
Very old, needy to repair
hotel was nice, nice landscape, excellent and friendly staff insects in the room, outside toilet and shower
It was very nice stay in the hotel watching/riding elephants. Unforgettable experiences. It would be nice to have a bathtub in this luxury hotel for relaxation.
The elephants were fantastic very hands-on. The rooms were excellent, very clean and all the comforts you require. Worth the extra for the park view room. The food was at best lukewarm sometimes cold
Amazing facilities, luxurious room, brilliant staff, fantastic elephants and view over the park. We definitely recommend paying the extra for a park view room. It has been the highlight of our month in Bali and would recommend a visit (if not a stay) to the Safari Park... washing the elephants was so exciting. One word of caution: the Safari Park is located 15km north of Ubud and not the one on the coast!!! Not everyone is aware of the accommodation at the park. Nothing - It was amazing.
It was a beautiful location and we felt like being in an adventure movie set. You experience the elephants in their natural environment while being able to feed them bath them and play with them. It was an amazing experience. Although the breakfast was tasty the variety was poor, especially for us as Muslims, as most of the meat was pork.
Just an amazing experience. Could watch the baby elephants play for hours. The gardens were immaculate and have never seen such an array of orchids. The elephant ride to dinner each evening was awesome and the mahoots who handled the elephants were so gentle and very informative.
Wonderful place. Once in a life time experience! The room is probably the best we ever experienced (and we've seen a few). The "park view" room is a must. Make sure to come early as there is a lot to see and do within the park.
Calm and peacefull atmosphere, firendly and willing staff, beautiful gardens. Clean and well maintained rooms. Fantastic place to relax. Only weak lighting in the rooms.
We loved interaction with the elephants and speaking with their mahouts about their training. Two things: 1. We were uncomfortable that elephants had both legs chained at night. We understand the reason but think you should do a better outreach, so that your guests understand why this is needed before they become upset by it. An orientation program would do it. 2. Guests need more education about elephants. We don't just want them to do a few tricks, we want to learn about how they think and what they are capable of. Mahouts can provide some of this information but it should be formally presented to interested guests by means of evening or morning lectures.
Two thumbs up! The main exclusive feature is elephants and opportunity to watch them, feed them, even participate in morning bathing :) Ride them in the night and day trip (not to long trips but just perfectly long enough to get pleasure and not to get tired). Dinner after night trip is recommended. Cuisine was very good - delicious juice shakes, and steak was more than perfect. Service with great attention to details and at the same time staff efforts stay almost invisible for you, you just enjoy the results of the service. Beautiful elephants, two little ones were very cute. The place is unique. Really recommend to arrive there at earliest possible time. A bit expensive, but worth it. The only thing - it's hard to imagine what to do there more than 1-2 days. Located in the center of the Bali island, so it takes time to get there (and back). Hotel owners might teach elephant drivers few more english phrases, because it gets a bit boring to answer the same standard question they ask you ;)