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I ran the Pisa Marathon - and the hotel was in a great spot that was close to the finish and close to the bus pick-up on the morning of the race. The staff there were very friendly and helpful.
Very helpful chap at the front desk. Excellent location near the tower and numerous restaurants but in a nice quiet street and overall no real complaints. The lift was a bit tempremental and the breakfast somewhat limited but this didn't detract from our stay whatsoever.
We asked for three single beds and that's what we got. The breakfast was plentiful and amazing coffee machine, my kids really enjoyed it - reception had plenty of maps and advice also the night porter was really, really helpful knew where to get the best pizza, quickest taxis etc everyone spoke english when we got stuck and the room was cleaned properly everyday even the towels were all changed and they did fix the toilet noises. the furnishings were very basic and the beds not very comfortable, toilet made an awful noise for the first couple of nights but this was fixed. All the photos on the site were of the better half of the hotel so not what we were expecting but it wasn't bad.
smart & welcoming - informal "family run" atmosphere
In a good location to tour the city of Pisa. Good staff, breakfast was good. No
The hotel was clean, everything was working. The room was a bit small but nicely furnished and the bed was good. The staff was very friendly and helpful. Breakfast was good but not outstanding.
Friendly staff, central locations and free wifi the juice and coffee at breakfast aren't so good.
A wonderfully friendly and helpful gentleman on reception who made us very welcome on our brief stay. The room was clean and adequate, if a little stuffy (it was mid summer). Easy walk to the Leaning Tower etc. The breakfast was not flash but we were all fed.
Proximity to the Leaning Tower, the roof terrace, and their recommendation of a good, inexpensive eatery nearby We would have liked proper fresh coffee at breakfast rather than self-serve from a machine
Close to the tower of Pisa in a quiet and old part of town. Having to wait ages to get the bill.
Nice old hotel.Good breakfast. It's sad to see an old hotel fall into disrepair. This would have been a grad hotel 100 years ago. The shell, dining area and feel are stil there, but the rest is in great need to modernization. Fixing th roof would be a good idea for a start. It would have meant I woldn't have been rained out of my room.
This place is an amazing old Hotel. Like, really old (the website claims it was built in the 10th century, the decor feels renaissance). Marble in the hallways and old worn-down brick in the rooms. It's really quite beautiful and impressive. Staying here I felt like I was transported to a different time, which is exactly what I want in an old city like Pisa. A truly unique experience. While beautiful, historical and unique, this hotel is not as great on modern comforts. There is little noise isolation (and it's right on a popular square so you will hear noise all night), the beds aren't very comfortable, and there is a shared bathroom in the hall (nothing in the room). I did have a bit of trouble sleeping due to the noise and the squeeky old bed. If you are big on creature-comforts, this is not the hotel for you. This certainly wouldn't stop me from staying here again, but everyone has different priorities.
The hotel is in a central area, at a walking distance to the tower, the stores and train station (in case you plan to visit other cities). I was very well treated in the hotel. Although I had to go to airport very early in the morning, I could have coffee and some biscuits in the reception, which it was very good for me and not so common to see in other hotels. The area of the hotel is noisy, particulary in the weekend. I had difficulty to sleep in the first days.
The building is amazing and the staff are very friendly. I can only talk from the point of view of the rooms I saw but they appear shabby. Room 214 can best be described as a bathroom with a bed in it. If you took the wardrobe and tv out it would essntially be a prison cell. The second room I had was 310. Marginally better in that it was en suite. The fixtures in the bathroom are horrible. My shower door wouldn't slide open and close properly, the shower head doesn't look like it's been descaled in years and the water barely dribbles out at a tepid temperture. The rest of the bathroom just comes across as a bit unclean. The whole place could do with a lick of paint.
I extremely enjoyed the historic interior - real 19th? century furniture, pictures, maps. Sound isolation is not very good. Though it is not a great problem.
- Friendly staff - Nice Building - Quiet and within walking distance from the station / attractions - Had to pay to use Wi-Fi - Bathroom really needed updating (smallest shower I have ever been in, literally just enough room to stand up)
We liked the ambience of the hotel and the friendly staff
Spacious old interiors and furniture, historically interesting, with no unnecessary modern trappings Noise from nearby student quarters
The location is beautiful, The staff is very friendly and helpful. The breakfast is good. The noise form the street.
The staff at the Royal Victoria Hotel were very helpful, room had very nice antique furniture and the breakfast was excellent
Buffect Breakfast was excellent - lots of choice, staff really friendly, Hotel very clean and just something different, unlike the modern run of the mill hotels - would definitely stay there again.
relaxed atmosphere and quiet location
shower was not powerful enough
It is on the way to Pisa tower, close to fruit market, near famous brands shops, near good restaurants and trattorias Room too small, breakfast not very rich, check out too soon.
The hotel is very centrally located, only about a ten-minute walk from the Leaning Tower. The breakfast was decent, too. The room was pretty tiny and the furnishings old and worn out, and there was a quite unpleasant, musty odor when I entered. I had to open the windows even though the weather was cold. Unfortunately this odor usually returned whenever I came back to the room during the course of my stay.
Its location in the old centre of Pisa The breakfast
Good localization and nice staff. The room would be much pleasant if it had more natural light.
front desk staff-very friendly and helpful. Excellent breakfast. Excellent location. Would recommend to family and friends. no
Central location. Difficult to find by car.
location and parking facility. english channel on TV.
Friendly staff decor
The location is good. The room was clean and well maintained. A perfect hotel if you're just passing through. The breakfast was quite poor.
Good shower, good position, air conditioning good Bar never open, staff miserable, breakfast a bit boring
Very clean, very quiet
spacious room mould on the walls above the shower
Room was nice, spacious. We had our 5 and 8 year old daughters and the location was great. Breakfast was fine.
The breakfast was nice with a decent amount of selection. The bathroom was clean. The room was quite dark and the beds were not very comfortable.
Its Location in the city and the distance from the airport.
Close to the center. A little shabby.
Only used for brief overnight stay but impressed with very helpful reception staff and good breakfast buffet
The room was lovely and the staff were extremely helpful and welcoming. It is a small hotel so doesn't have a 24hr reception but in return gives a family type welcome. The restaurant was very good too and the staff there were also lovely.
breakfast room was very cold
Our stay at the hotel was wonderful. Fab location, lovely breakfast,lovely room.
All the staff were very friendly and helpful. Lovely room. Great location.
The bathroom was excellent - always a big plus. The location is right in the middle of Pisa - five minutes from the main shopping/restaurant area and the tower/duomo. The bed was a bit hard, but the room was beautifully decorated and came with a plug-in mosquito killer. The series of automatic doors can make it feel like a James Bond set! Arriving after 9pm, you have to check in at their sister hotel a ten minute walk away - a difficult task in car-hostile Pisa and something that makes it all quite complicated, especially if you don't have a detailed street map of the city. They're all very friendly when you get there, though.
It's a clean and nice hotel, with wi-fi, very good located. In one of the days we stayed there, we enjoyed a very rich breakfast at a 5 star related hotel. The reception is open only a few hours a day.
in the centre of the old town of Pisa and a car was not needed. Directions to the hotel were confusing
The hotel was easy to find and the room comfortable, clean, very attractively furnished and decorated with excellent bathroom/shower. Lovely. There is no one available at the reception desk in the morning. Although possibly an unfortunate but "one off" problem, the one member of staff who serves breakfast was late to work so breakfast was not available until well after the published time.The taxi requested the night before was not called until after the time it was expected to arrive. These things made the morning time before an air flight rather tense due to lack of time.
Location - very close to major sights. Small and intimate hotel
Location is convenient Some thoughts about the owners: Oh the owners... they are really tired by all the tourists and probably they are in the wrong business... They rent something like 5 to 7 rooms at their own home and at the same time they don't want to bothered! Thats about 10 people a day that they have to avoid...They expect you to arrive between 15.00 and 19.00 otherwise they keep your money and you stay out of their property (check some of the previous reviews)! I made the reservation based on the location and the good average rating of something like 8.5. At that time I was thinking that it was a real hotel ... At arrival we found nothing but a closed door and a ringer that nobody answered... So I checked my confirmation mail just to be sure that we were at the right place and that was when I came across a strange email... Dear Guest: I would like to remind you that the check in is available from 3.00 PM to 7.00 PM. After 7.00 PM , you will not be accepted . BR The Owner Wow!!! I did not know what was more appropriate to laugh at this impossible message or to cry. Anyway I realized that time was exactly 15.05 when a young man came (probably an employee) called the owner named Patricia who was the whole time INSIDE the building but just didn't mind opening the door or answering our calls!!! The young man asked Patricia which is our room and she gave him instructions. So that was pretty much the only interaction we had with the hotel staff. We quickly left our luggage and headed for the city. Next morning we made what would soon be proven to be a very bad decision... we decided to prolong our stay in Pisa and head to the nearby villages. As you probably guess we were alone at the hotel and nobody answered our calls so I payed for our second night through the booking site, received the confirmation and left a written message at our door explaining that we payed for a second night (time was 10am). At 16.33 I received an sms from Patricia the owner: I'm sorry but your Bill isn't pay. You luggage is in the living. Ciao ciao Tried multiple times to call her back but she never answered so I forwarded her the confirmation letter just to verify that everything was payed and informed her that we would be back by 10pm. We were back in town by 9pm. At the hotel we met Patricias spouse who told us that they re-arranged our things in another room in the first floor but quickly after we had to confront Patricia that acted like crazy!!! Saying impossible things like that she had not eaten dinner because of us an all the time she were referring to us in Italian language saying very inappropriate things and she wanted us out!!! So Patricias spouse re arranged again our things in yet another room in the second floor without any windows with the bathroom outside and so small that we could hardly stand. Guess this was something like a punishment for being late... Because of text size limitations I'll make it short Patricia refused tho give me back some personal items of me like mine travel kettle... We called Police to help us out but that didn't work either... Patricia refused to meet them All ended with Patricias spouse (who identified himself as a policeman) threading my spouse to be careful because "the dog didn't like her" and HITTING and PUSHING my spouse out of the front door!!! We spent a whole day in the local police station and hospital... to be continued.........