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friendly and courteous; requests met in a timely manner
Convenience to University of Pittsburgh They didn't answer the phone at the front desk, on 3 different occasions. It rolls over to central reservations which can't answer your questions. We didn't receive housekeeping services any of the 3 days we were there. We left early in the morning and came back late in the evening each day and our room had not been cleaned. I had to go down to the front desk to ask for clean towels because they never answered the phone. You get two bottles of water in your room at check-in, but they are not restocked each day. If you want water each day, you have to pay for it from their "pantry/snack" area. Not worth the price we paid for the total lack of basic services just to be close to the campus.
It was supposed to include breakfast for two and we were told that it did not
continent location Excellent free shuttle service Restaurant food is just ok, fruit is not so fresh
Location, location, location Little pricey but OK
clean, big rooms, free internet a little expensive
We stayed here for a trip to Pittsburgh for the Steelers play off game. The staff was amazing, room was super clean and comfortable and room price was extremely affordable. I was a little worried because of its distance to Heinz Field but was pleasantly surprised to find out that they offered a free shuttle that dropped us off within walking distance of the stadium. Called the shuttle on our walk back and the driver was already waiting for us!!! Extremely satisfied with our stay here and will definitely be staying there again on our next trip!!!
The bed was so comfortable and the room was very clean
Location Service in restaurant
No shower curtain in the bathroom
in the city center, courtesy van, nice staff.
bath room is too size is too small. Especially the shower area.
Close to the two main universities. Everything was ok. The desktop of the room could be better, more comfortable, specially whenever someone try to work on.
Very good hotel. Nice breakfast. The most valuable thing - the free shuttle (up to 5 miles from the hotel).
Staff; shuttle service Small room.
Wonderful. The room was beautiful. The bed was amazingly comfortable. It's almost like they're soundproof. I couldn't hear anything from the hallways or the other rooms. I just wish they had more deals on prices during the year, especially the summer.
I had a comfortable stay there. The room wall seemed to be very thin and I was waken up in the morning by the alarm clock in next room. It was loud enough to wake me up. Also the voice of the person in next room came into my room.
Good location near downtown. Clean, comfortable beds, friendly staff, liberal pet policy. Would stay again.
Staff is very friendly and helpful, esp. AGM Katie Rooms are clean and fresh Breakfast was fine Free newspapers are a nice touch Very few amenities: a small fitness room and no pool/sauna Small rooms with no sitting area or balcony Pay to park Not in a walking neighborhood Expensive all things considered
The Hampton Inn is a good hotel. The rooms are clean and the sheets are soft. They were very nice to my dog. I will definitely be going here again the next time I'm in Pittsburgh. I wasn't aware that I was being charged for parking until I got the bill. The breakfast isn't great, but it's free so no real downside.
Good location. Free breakfast. Your standard hotel. They put us in a smoking room (I didn't know hotels still had smoking rooms) after I specifically marked non-smoking online. It smelled bad.
The shuttle service location to University On line advertized a pool Hotel does not have one Kids were disapointed.
Customer service at the front desk was one of the best i ever had None
The location is very convenient for the University of Pittsburgh. The rooms were nice looking and the shower stall in the bathroom was a nice change from the usual tub/shower combo. The walls are very thin and we could hear every word in the room next door. The adjustable "comfort" beds don't work, there is no adjusting them. The room was mostly clean, except there was hair on the bathroom floor when we arrived.
I booked through Kayak at the Hilton Garden Inn in Oakland Pittsburgh for a Business Trip. I specifically picked this hotel because it was the location of several business meetings, and I had several meetings in walking distance. However, once I arrived, I was told that my booking was independently changed to the Hilton Garden Inn in Downtown Pittsburgh. While it's only three miles away, that would require me to spend a lot of time in a cab between meetings, and incur additional cab costs. I did not have time to travel back and forth with my business schedule. I told the Amoma this, cancelled my booking with them, and booked a new hotel on my own next door, the Hampton Inn in Oakland. I have still not received a refund, and now Amoma is asking me for bank statements to prove I booked a new hotel. This whole experience is unacceptable. I expect to be refunded in full, and I'm tired of dealing with Amoma and their booking problems.
Service Lack of beverage
Staff was excellent answered every question we had and made me feel at ease. The staff includes the front desk, the shuttle driver, and the members of the hotel bar. Bed was a little stiff and the pillow kept falling in-between the head board. Shuttle was full for the Pittsburgh Game the second we arrived. I wish I knew about the shuttle TO THE GAME before hand and I wish I had an opportunity to sign up for it ahead of time.
Great, helpful staff. The brunch specials were delicious and creative. The proximity to the Pittsburgh campus made it extremely easy to visit.
It was smelly but had a balcony so it evened out
Room was good size and very comfortable.
Good location and convenience to Panera on premises (when it's open) Ill-prepared staff and ragged on the edges interiors. Limited van service. Erratic magnetic keys. Non-existent lobby and difficult to find entrance. Rooms need complete remodel
Location Worst experience I have ever had at the hotel. The manager hotel is the rudest person I have ever encountered and we were treated poorly from the moment we walked through the door. Do not stay here. Rooms were poorly kept. Horrible experience.
Convenient location for medical appointments at UPMC. Room clean and quiet. Nice having Panera Bread in the building.
free Internet, shuttle service, restaurant in the very building no safe to store away precious things
It was nice. I like that Panera is on the 1st floor. So breakfast is fast.
location, fairly clean, convenient to panera bread outdated, drafty windows, lots of street noise
location and access to panera bread The was not a non smoking room available
Free parking! Good location for concert at Petersen Center. Gave me free cookies and won a $5 gift card to Pamela's Diner up the road. AMAZING BREAKFAST! Staff were awesome! Safe neighborhood. Pillows were square instead of rectangle. Shuttle service only runs on the hour, so didn't even use it when that's the reason I got it. But I was walking distance to concert, even at night.
Proximity to the university and Schenley Park.
The staff was helpful when our booking was incorrect. We booked 2 rooms and Booking.com had only forwarded the reservation for one room. The staff was accommodating in arranging another room. The Panera Bread Company restaurant on site was a plus. The facilities were old, but clean.