Overview

Bluebay Grand Esmeralda

Carretera Federal Chetumal, 77710 Playa del Carmen, QR, Mexico
+52 984 877 4500

Rp 2,013,867+

Overall guest ratings

7.6/10 Good
Based on 1,169 reviews

Review highlights

  • 8.2
  • 8.1
  • 5.6
  • 5.5

Good to know

  • Professional service
  • Friendly service
  • Pleasant hotel grounds

Nearby

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    About

    Located on Mexico's Riviera Maya, 10 km (6 mi) from Playa del Carmen and 68 km (41 mi) from Cancún, this upscale Mayan-influenced resort sits on 457 meters (1,500 feet) of sparkling white-sand beach.

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    Expedia

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Childrens programmes
    • Babysitting or child care
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Playground
    • Pool table
    • Private beach
    • Storage available
    • Terrace/Patio
    • ATM on-site
    • Laundry facilities
    • Laundry service
    • Child pool
    • Pets not allowed
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    Overall rating

    7.6 Good
    Based on 1,392 reviews
    • 8.2 "Food is delicious."
      7.9 "79% loved the menu selection."
      7.6 "Yummy desserts, said 76%."
      8.0 "80% were happy with the price."
      7.0 "70% thought the dining area was clean."
    • 8.1 "Location is great."
      7.0 "70% liked the proximity to shopping."
      8.3 "83% liked the proximity to sightseeing."
    • 7.7 "Good breakfast."
    • 7.6 "Good service."
      8.5 "85% found the staff to be very friendly."
      7.3 "73% thought the service was very professional."
      7.8 "78% said the recreation staff was great."
      8.3 "83% found the restaurant service to be one of the best."
      7.2 "72% said the concierge service was amazing."
      7.4 "74% were happy with the shuttle service."
      7.3 "73% were happy with the room service."
      8.6 "Excellent childcare, thought 86%."
    • 7.2 "Good cleanliness."
      9.0 "90% thought it was clean."
      7.0 "70% thought the dining area was clean."
    • 5.6 "Rooms are ok."
      6.5 "Only 65% said rooms were clean enough."
      6.2 "Beds were acceptable for 62%."
      5.7 "Only 57% thought the furniture was functional."
      6.0 "Only 60% found the balcony ok."
    • 5.5 "Vibe was decent."
      6.3 "63% thought the atmosphere was somewhat friendly."
      5.8 "58% considered the lobby entrance to be so-so."
      6.8 "Only 68% thought, the hotel was stylish."
      6.0 "Only 60% thought, the hotel was luxurious."
    • 5.3 "Average comfort."
      6.2 "Beds were acceptable for 62%."
    • 4.9 "Ugly beach."
      3.5 "65% thought the cleanliness of the beach was not up to par."
    • 3.3 "Internet is poor."
      1.3 "87% said the wifi quality was bad."
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    Overall rating

    7.7 Good
    Based on 988 reviews
    • 8.1 "Great service."
      8.9 "89% found the staff to be very friendly."
      7.3 "73% thought the service was very professional."
      7.9 "79% said the recreation staff was great."
      8.2 "82% found the restaurant service to be one of the best."
    • 7.6 "Good location."
    • 7.5 "Good breakfast."
    • 7.1 "Good cleanliness."
      9.1 "91% thought it was clean."
    • 6.2 "Rooms are ok."
      5.9 "Only 59% said rooms were clean enough."
      5.8 "Only 58% thought the furniture was functional."
    • 5.3 "Vibe was decent."
      5.9 "59% thought the atmosphere was somewhat friendly."
    • 4.6 "Ugly beach."
      3.7 "63% thought the cleanliness of the beach was not up to par."
    • 3.2 "Disappointing internet connection."
      1.6 "84% said the wifi quality was bad."
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    Overall rating

    7.7 Good
    Based on 361 reviews
    • 8.5 "Location is great."
    • 8.2 "Food is delicious."
      7.8 "78% loved the menu selection."
    • 7.9 "Good service."
      8.6 "86% found the staff to be very friendly."
      7.4 "74% thought the service was very professional."
    • 5.7 "Rooms are ok."
      6.4 "Only 64% said rooms were clean enough."
    • 5.2 "Beach is so-so."
    • 4.9 "Not very comfortable."
      2.7 "73% thought it was too noisy."
      1.4 "Air conditioning was criticized by 86%."
    • 3.0 "Disappointing internet connection."
      1.3 "87% said the wifi quality was bad."
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    Overall rating

    7.7 Good
    Based on 41 reviews
    • 8.3 "Food is delicious."
    • 7.9 "Good location."
    • 7.2 "Good service."
      8.1 "81% found the staff to be very friendly."
    • 5.7 "Rooms are ok."
    • 5.5 "Vibe was decent."
      6.2 "62% thought the atmosphere was somewhat friendly."
    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Good to know
    "Professional service"
    "Friendly service"
    "Pleasant hotel grounds"
    data provided by TrustYou

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