Overview

Gran Porto Real

Constituyentes No. 1, 77500 Playa del Carmen, QR, Mexico
+52 984 873 4000

Rp 2,733,334+

Overall guest ratings

8.4/10 Excellent
Based on 1,616 reviews

Review highlights

  • 9.5
  • 9.4
  • 8.9
  • 6.1

Good to know

  • Friendly atmosphere
  • Friendly service
  • Great shopping

Nearby

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    About

    The Mayan Riviera has never been so enjoyable – or so perfect for all kinds of travelers. Picturesque and colorful, Gran Porto Resort is located on a beautiful, protected stretch of swim-friendly beach right in the heart of popular Playa del Carmen, just steps from the Fifth Avenue shops, clubs and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya.

    Special features at the Gran Porto Resort include Family Suites with bunk beds and extra space for up to 5 total guests, the expansive SPAreal – a full-service spa and hydrotherapy zone, the complimentary Oki® Kids Club, and the T-Zone for Teens.

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    Gran Porto Real

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Tennis
    • ATM on-site
    • Business centre
    • Car hire
    • Childrens programmes
    • Concierge service
    • Cribs available
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Game room
    • Golf
    • Spa
    • Hot tub
    • Child pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Airport shuttle (surcharge)
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Free parking
    • Playground
    • Pool table
    • Designated smoking area
    • Steam room
    • Storage available
    • Wedding services
    • Beachfront
    • Terrace/Patio
    • Internet
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    Reviews

    Guest reviews

    Overall rating

    8.4 Excellent
    Based on 1,616 reviews
    • 9.5 "Internet works perfectly."
      9.1 "91% said the wifi quality was great."
      10.0 "100% thought it was a great value."
    • 9.4 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      9.4 "94% appreciated the closeness to the beach."
      9.8 "City centre within easy reach, said 98%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
    • 8.9 "Great service."
      9.4 "94% found the staff to be very friendly."
      9.3 "93% thought the service was very professional."
      9.2 "92% said the recreation staff was great."
      8.3 "83% found the restaurant service to be one of the best."
      7.1 "71% were happy with the room service."
      10.0 "Housekeeping was great, according to 100%."
      9.1 "Lovely pool/beach service, according to 91%."
      7.0 "70% said the booking process went smoothly."
      10.0 "Excellent childcare, thought 100%."
      8.3 "Hotel security was great, thought 83%."
    • 8.3 "Breakfast is good."
    • 7.9 "Tasty food."
      7.1 "71% loved the dining experience."
      7.9 "79% enjoyed the snacks that were offered."
      10.0 "100% loved the sushi selection."
      10.0 "100% were happy with the price."
    • 6.1 "Rooms are ok."
      6.7 "Only 67% said rooms were big enough."
      5.2 "Only 52% thought the air conditioning was adequate."
      5.8 "58% thought the minibar was ok."
      5.7 "57% thought the bathroom was big enough."
    • 4.6 "Ugly beach."
      3.2 "Beach sports facilities are not good, thought 68%."
      4.8 "52% thought the cleanliness of the beach was not up to par."
    • 4.6 "Not very comfortable."
      4.3 "57% didn't like the uncomfortable beds."
      2.8 "72% thought it was too noisy."
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    Overall rating

    8.6 Excellent
    Based on 727 reviews
    • 9.5 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
    • 9.1 "World class service."
      9.6 "96% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
    • 7.7 "Tasty food."
      7.4 "74% loved the menu selection."
    • 5.7 "Rooms are ok."
      6.6 "Only 66% said rooms were big enough."
    • 4.3 "Not very comfortable."
      4.0 "60% didn't like the uncomfortable beds."
    • 3.8 "Ugly beach."

    Overall rating

    8.4 Excellent
    Based on 840 reviews
    • 9.4 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.5 "95% appreciated the closeness to the beach."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.2 "World class service."
      9.6 "96% found the staff to be very friendly."
      9.4 "94% thought the service was very professional."
      9.4 "94% said the recreation staff was great."
    • 7.0 "Tasty food."
      7.2 "72% enjoyed the snacks that were offered."
      10.0 "100% loved the sushi selection."
    • 5.3 "Rooms are ok."
      6.6 "Only 66% said rooms were big enough."
      5.0 "Only 50% thought the air conditioning was adequate."
    • 4.6 "Ugly beach."
      3.2 "Beach sports facilities are not good, thought 68%."
    • 4.5 "Not very comfortable."
      4.3 "57% didn't like the uncomfortable beds."
      2.8 "72% thought it was too noisy."

    Overall rating

    8.8 Excellent
    Based on 48 reviews
    • 9.5 "Terrific location."
    • 9.1 "World class service."
    • 4.5 "Ugly beach."
    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Good to know
    "Friendly atmosphere"
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

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