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Gran Porto Real Resorts & Spa

Constituyentes No. 1, 77500 Playa del Carmen, QR, Mexico
+52 984 873 4000

Rp 1,933,334+

Thu 8/12 Check in
Fri 9/12 Check out

Overall guest ratings

8.3/10 Excellent
Based on 1,484 reviews

Review highlights

  • 9.4
  • 9.3
  • 9.0
  • 4.9

Good to know

  • Friendly atmosphere
  • Clean rooms
  • Friendly service
  • Great shopping

Nearby

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    About

    The Mayan Riviera has never been so enjoyable – or so perfect for all kinds of travelers. Picturesque and colorful, Gran Porto Resort is located on a beautiful, protected stretch of swim-friendly beach right in the heart of popular Playa del Carmen, just steps from the Fifth Avenue shops, clubs and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya.

    Special features at the Gran Porto Resort include Family Suites with bunk beds and extra space for up to 5 total guests, the expansive SPAreal – a full-service spa and hydrotherapy zone, the complimentary Oki® Kids Club, and the T-Zone for Teens.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Tennis
    • ATM on-site
    • Business centre
    • Car hire
    • Childrens programmes
    • Concierge service
    • Cribs available
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Game room
    • Golf
    • Spa
    • Hot tub
    • Child pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • Coffee shop
    • 24 hour front desk
    • Safe
    • Sauna
    • Airport shuttle (surcharge)
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Free parking
    • Playground
    • Pool table
    • Designated smoking area
    • Steam room
    • Storage available
    • Wedding services
    • Beachfront
    • Terrace/Patio
    • Internet
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    Reviews

    Guest reviews

    Overall rating

    8.3 Excellent
    Based on 1,484 reviews
    • 9.4 "Internet works perfectly."
    • 9.3 "Terrific location."
    • 9.0 "World class service."
    • 8.0 "Food is delicious."
    • 7.9 "Good breakfast."
    • 4.9 "Not very comfortable."
    • 4.6 "Ugly beach."
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    Overall rating

    8.5 Excellent
    Based on 682 reviews
    • 9.4 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.9 "89% thought the service was very professional."
    • 8.2 "Good value."
    • 7.7 "Tasty food."
      7.4 "74% loved the menu selection."
    • 6.0 "Rooms are ok."
      5.7 "For only 57%, the bathroom was ok."
      6.5 "Only 65% said rooms were big enough."
    • 4.4 "Not very comfortable."
      4.7 "53% didn't like the uncomfortable beds."
    • 4.0 "Ugly beach."
    View all review categories

    Overall rating

    8.5 Excellent
    Based on 801 reviews
    • 9.3 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.1 "91% thought the service was very professional."
      9.1 "91% said the recreation staff was great."
    • 9.2 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.3 "93% appreciated the closeness to the beach."
      9.9 "99% liked the proximity to sightseeing."
    • 8.0 "Food is delicious."
      9.8 "98% loved the sushi selection."
    • 5.6 "Rooms are ok."
      6.6 "Only 66% said rooms were big enough."
    • 4.9 "Not very comfortable."
      5.0 "Beds were acceptable for 50%."
      4.2 "Air conditioning was criticized by 58%."
      3.2 "68% thought it was too noisy."
    • 4.1 "Ugly beach."
      4.3 "Beach sports facilities are not good, thought 57%."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Good to know
    "Friendly atmosphere"
    "Clean rooms"
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

    Recent reviews


    Photos

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