Overview

Grand Velas Riviera Maya

Carr Cancun-tulum Km 62 Municipio de Solidaridad, 77710 Playa del Carmen, QR, Mexico
+52 984 877 4400

Rp 7,578,934+

Overall guest ratings

9.5/10 Excellent
Based on 676 reviews

Review highlights

  • 10.0
  • 9.4
  • 9.4
  • 6.1

Good to know

  • Nice building
  • Friendly service
  • Professional service
  • Spacious rooms

Nearby

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    About

    The Grand Velas makes traveling with babies even easier with a long list of accommodations especially for guests' babies, as well as a dedicated Baby Concierge to make arrangements and recommendations for guests.

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    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Babysitting or child care
    • Business centre
    • Car hire
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Free parking
    • Playground
    • Private beach
    • Storage available
    • Terrace/Patio
    • Child-friendly
    • Laundry facilities
    • Game room
    • Child pool
    • Indoor pool
    • No smoking
    • Internet (surcharge)
    • Pets not allowed
    • Steam room
    • Free valet parking
    • Wedding services
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    9.5 Excellent
    Based on 676 reviews
    • 10.0 "Excellent breakfast."
    • 9.4 "Awesome vibe."
      9.7 "97% enjoyed the friendly atmosphere."
      10.0 "100% thought the hotel was luxurious."
    • 9.4 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.8 "98% thought the service was very professional."
      8.2 "82% said the recreation staff was great."
      8.5 "85% said the concierge service was amazing."
      9.8 "Excellent childcare, thought 98%."
      8.3 "Lovely pool/beach service, according to 83%."
      9.5 "95% were happy with the shuttle service."
      10.0 "Management was excellent, said 100%."
      10.0 "100% found the restaurant service to be one of the best."
      10.0 "100% said the reception staff was great."
      9.4 "94% were happy with the room service."
    • 9.3 "Excellent pool."
    • 9.3 "Incredible bar."
      8.0 "Delicious alcoholic drinks, according to 80%."
    • 6.1 "Internet is average."

    Overall rating

    9.1 Excellent
    Based on 155 reviews
    • 9.3 "World class service."
    • 9.1 "Terrific location."
    • 9.0 "Food is to die for."
    • 8.7 "Rooms are great."

    Overall rating

    8.9 Excellent
    Based on 520 reviews
    • 9.3 "Excellent pool."
    • 9.1 "Food is to die for."
    • 9.1 "Terrific location."
    • 8.9 "Comfort level is high."
      9.9 "99% thought rooms were spacious."
    • 8.7 "Rooms are great."
      9.6 "96% were happy with the bathroom."
      9.9 "99% thought rooms were spacious."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Good to know
    "Nice building"
    "Friendly service"
    "Professional service"
    "Spacious rooms"
    data provided by TrustYou
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