Overview

Hacienda Real

Calle 10 Entre 5a y 12, 77710 Playa del Carmen, QR, Mexico
+52 984 873 3130

Rp 693,334+

Overall guest ratings

8.3/10 Excellent
Based on 1,183 reviews

Review highlights

  • 9.7
  • 8.8
  • 4.1
  • 4.1

Good to know

  • Spacious rooms
  • Friendly service

Nearby

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    About

    Hacienda Real del Caribe puts you within a 15-minute drive of El Camaleon Golf Club and Xcaret Eco Theme Park, plus an airport shuttle is available for USD 65 per vehicle. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant. Other highlights include a rooftop terrace, and rooms offer minibars and room service.

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    Amenities

    • Parking
    • Free Wi-Fi
    • Facilities for disabled guests
    • Laundry service
    • Car hire
    • Internet
    • Outdoor pool
    • No smoking
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Terrace/Patio
    • Concierge service
    • Room service
    • Coffee shop
    • Pets not allowed
    • Designated smoking area
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    Reviews

    Guest reviews

    Overall rating

    8.3 Excellent
    Based on 1,172 reviews
    • 9.7 "Wonderful beach."
    • 8.8 "Location is great."
      10.0 "100% appreciated the closeness to the beach."
      9.6 "96% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.6 "City centre within easy reach, said 96%."
      8.2 "82% thought parking was inexpensive."
      7.1 "71% liked the proximity to sightseeing."
    • 8.2 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
      7.8 "78% said the reception staff was great."
    • 5.5 "Average comfort."
      5.5 "Beds were acceptable for 55%."
      6.6 "66% thought the bathroom was big enough."
    • 5.5 "Rooms are ok."
      5.5 "Beds were acceptable for 55%."
      5.7 "Only 57% said rooms were clean enough."
      6.6 "66% thought the bathroom was big enough."
    • 4.1 "Disappointing food."
    • 4.1 "Internet is poor."
      4.1 "59% said the wifi quality was bad."
    • 3.9 "Vibe wasn't good."
      4.9 "Unfriendly atmosphere, according to 51%."
      0.6 "94% criticized the unstylish hotel."
      3.8 "62% criticized the plain hotel."
    • 3.9 "Breakfast is below average."
      3.3 "67% said the breakfast was too expensive."
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    Overall rating

    8.3 Excellent
    Based on 773 reviews
    • 9.7 "Wonderful beach."
    • 8.9 "Location is great."
      10.0 "100% appreciated the closeness to the beach."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.7 "97% liked the proximity to shopping."
      9.7 "City centre within easy reach, said 97%."
    • 8.2 "Great service."
      9.5 "95% found the staff to be very friendly."
      8.4 "84% thought the service was very professional."
      7.4 "74% said the reception staff was great."
    • 6.8 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
    • 5.1 "Average comfort."
      5.1 "Beds were acceptable for 51%."
      6.6 "66% thought the bathroom was big enough."
    • 5.1 "Rooms are ok."
      5.1 "Beds were acceptable for 51%."
      5.5 "Only 55% said rooms were clean enough."
      6.6 "66% thought the bathroom was big enough."
    • 3.9 "Disappointing food."
    • 3.7 "Internet is poor."
      3.7 "63% said the wifi quality was bad."
    • 3.6 "Vibe wasn't good."
      4.7 "Unfriendly atmosphere, according to 53%."
      0.5 "95% criticized the unstylish hotel."
    • 3.3 "Breakfast is below average."
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    Overall rating

    8.1 Excellent
    Based on 234 reviews
    • 9.6 "Wonderful beach."
    • 8.9 "Location is great."
      9.7 "97% liked the proximity to shopping."
    • 7.6 "Good service."
      8.9 "89% found the staff to be very friendly."
      8.4 "84% thought the service was very professional."
      7.8 "78% said the reception staff was great."
    • 6.7 "Average cleanliness."
      5.7 "Only 57% said rooms were clean enough."
    • 5.3 "Average comfort."
      5.8 "Beds were acceptable for 58%."
    • 5.2 "Rooms are ok."
      5.7 "Only 57% said rooms were clean enough."
      5.8 "Beds were acceptable for 58%."
    • 4.3 "Disappointing food."
    • 4.2 "Vibe wasn't good."
      1.0 "90% criticized the unstylish hotel."
    • 3.7 "Breakfast is below average."
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    Overall rating

    8.0 Good
    Based on 164 reviews
    • 9.5 "Wonderful beach."
    • 8.5 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 8.3 "Location is great."
      9.7 "97% liked the proximity to shopping."
    • 6.2 "Rooms are ok."
      5.7 "Beds were acceptable for 57%."
      6.4 "Only 64% said rooms were clean enough."
    • 5.8 "Average comfort."
      5.7 "Beds were acceptable for 57%."
    • 4.0 "Breakfast is below average."
    • 3.7 "Vibe wasn't good."
      4.4 "Unfriendly atmosphere, according to 56%."
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    Hotel type
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Spacious rooms"
    "Friendly service"
    data provided by TrustYou

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