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Occidental at Xcaret Destination
Top Luxury Hotel

Carretera Federal 307, 77710 Playa del Carmen, QR, Mexico
+52 984 871 5400

Rp 2,773,334+

Overall guest ratings

8.6/10 Excellent
Based on 13,905 reviews

Review highlights

  • 8.2
  • 7.9
  • 7.2
  • 4.5

Good to know

  • Professional service
  • Friendly atmosphere
  • Friendly service
  • Pleasant hotel grounds

Nearby

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    About

    Located adjacent to world-famous eco-archeological Xcaret Park. The resort is only five minutes from the renowned town of Playa del Carmen, and less than an hour south of Cancun International Airport. Experience the awe-inspiring sights of ancient native Mayan ruins and miles of lush tropical rain forest, along with premium comfort, attentive service, and upscale amenities.

    11 Restaurants and 10 Bars Including 1 Swim-Up Bar

    5 Swimming Pools

    Nightly Entertainment and Daily Multilingual Activities Programs

    The hotel consists of 757 spacious and richly decorated rooms. All of the rooms and suites feature a telephone and data port connection, air conditioner, safety deposit box, satellite TV, hair dryer, iron/ironing board and a mini-bar that`s restocked every other day with water, sodas and beer. Handicap rooms also available.

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    Occidental at Xcaret Destination

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Child pool
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Cable or satellite TV
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Babysitting/child care services (surcharge)
    • Internet (surcharge)
    • Pets not allowed
    • Free parking
    • Playground
    • Private beach
    • Designated smoking area
    • Storage available
    • Wedding services
    • Outdoor tennis
    • Non-smoking rooms available
    • Terrace/Patio
    • Wi-Fi
    • Coffee shop
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    Reviews

    Guest reviews

    Overall rating

    8.6 Excellent
    Based on 13,905 reviews
    • 8.2 "Location is great."
      7.8 "78% appreciated the closeness to the beach."
      7.9 "79% enjoyed the restaurants & bars nearby."
      9.1 "City centre within easy reach, said 91%."
      8.6 "Good access to the airport, said 86%."
    • 7.9 "Good service."
      9.1 "91% found the staff to be very friendly."
      7.6 "76% thought the service was very professional."
      8.1 "Lovely bar service, according to 81%."
      7.7 "77% said the tour guides were very nice."
      10.0 "100% liked the wellness staff."
    • 7.2 "Tasty food."
      7.9 "79% were happy with the price."
    • 6.3 "Breakfast is mediocre."
    • 5.4 "Rooms are ok."
    • 4.5 "Internet is poor."
      2.5 "75% said the wifi quality was bad."

    Overall rating

    8.4 Excellent
    Based on 7,786 reviews
    • 8.2 "Great service."
      9.0 "90% found the staff to be very friendly."
    • 8.1 "Location is great."
      8.7 "87% liked the proximity to sightseeing."
    • 6.9 "Food is average."
      6.2 "Only 62% were satisfied with the menu."
    • 6.6 "Beach is so-so."
    • 6.5 "Average value."
    • 6.1 "Rooms are ok."
    • 4.6 "Internet is poor."
    View all review categories

    Overall rating

    7.7 Good
    Based on 6,118 reviews
    • 8.6 "Location is great."
    • 7.8 "Good amenities."
      7.2 "72% thought the building was wonderful."
      9.2 "92% found the grounds to be nice."
    • 7.4 "Good service."
      8.6 "86% found the staff to be very friendly."
    • 7.3 "Tasty food."
    • 7.2 "Good vibe."
      7.7 "77% enjoyed the friendly atmosphere."
    • 6.1 "Beach is so-so."
    • 4.9 "Rooms are not good."
      4.4 "56% didn't like the uncomfortable beds."
    • 4.6 "Internet is poor."
    View all review categories
    Hotel type
    Wellness Hotel
    Guests recommend this as a wellness hotel
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Good to know
    "Professional service"
    "Friendly atmosphere"
    "Friendly service"
    "Pleasant hotel grounds"
    data provided by TrustYou

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