Overview

Riu Palace Mexico
Top Luxury Hotel

Avenida Xamn-Ha, 77710 Playa del Carmen, QR, Mexico
+52 984 877 4200

Rp 3,324,000+

Overall guest ratings

9.2/10 Excellent
Based on 669 reviews

Review highlights

  • 9.4
  • 9.3
  • 9.1
  • 5.0

Good to know

  • Pleasant hotel grounds
  • Friendly service
  • Clean hotel facilities
  • Professional service

Nearby

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    About

    In the exclusive Playacar resort area, enjoy the luxury of this completely renovated beachfront resort situated less than 1 km (a half-mile) from the 18-hole Playacar Golf Course and 2 km (1.25 mi) from Playa del Carmen.

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    Expedia

    Amenities

    • Babysitting or child care
    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • ATM on-site
    • Child-friendly
    • Concierge service
    • Gift shop
    • Laundry service
    • Spa
    • Child pool
    • Outdoor pool
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Sauna
    • Free Internet
    • Pets not allowed
    • Free parking
    • Storage available
    • Wedding services
    • Outdoor tennis
    • Terrace/Patio
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    9.2 Excellent
    Based on 669 reviews
    • 9.4 "World class service."
      9.6 "96% found the staff to be very friendly."
      9.7 "97% thought the service was very professional."
      8.4 "84% said the recreation staff was great."
      9.8 "98% found the restaurant service to be one of the best."
      8.9 "89% said the reception staff was great."
      8.5 "Housekeeping was great, according to 85%."
      7.7 "77% were happy with the room service."
      10.0 "Lovely bar service, according to 100%."
    • 9.3 "Wonderful beach."
      8.5 "85% appreciated the clean beach."
      9.0 "Beach sports facilities are great, according to 90%."
    • 9.1 "Food is to die for."
      9.7 "97% loved the menu selection."
      7.7 "77% loved the dining experience."
      9.6 "Yummy desserts, said 96%."
      10.0 "100% enjoyed the fish/seafood dishes."
      8.8 "88% enjoyed the vegetable dishes."
      10.0 "Salads were tasty, according to 100%."
    • 8.8 "Breakfast is good."
    • 8.8 "Location is great."
      9.1 "91% liked the proximity to shopping."
      9.1 "City centre within easy reach, said 91%."
      8.8 "88% liked the proximity to sightseeing."
      8.6 "Easily accessible by car, said 86%."
    • 5.0 "Sufficient wellness & sports facilities."

    Overall rating

    9.5 Excellent
    Based on 521 reviews
    • 9.5 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.8 "98% thought the service was very professional."
      8.4 "84% said the recreation staff was great."
      8.8 "88% said the reception staff was great."
      9.8 "98% found the restaurant service to be one of the best."
      8.4 "Housekeeping was great, according to 84%."
    • 9.5 "Wonderful beach."
      8.8 "88% appreciated the clean beach."
    • 9.4 "Food is to die for."
      9.7 "97% loved the menu selection."
      8.3 "83% loved the dining experience."
    • 8.6 "Location is great."
      8.9 "89% liked the proximity to shopping."
      8.9 "City centre within easy reach, said 89%."
    • 7.8 "Nice rooms."
      8.8 "88% thought rooms were spacious."
      7.2 "72% were happy with the bathroom."
      7.6 "76% enjoyed the furniture."
      7.0 "70% said the beds were comfortable."
      8.7 "87% appreciated the modern rooms."
      9.0 "90% enjoyed the shower."
      9.7 "97% loved the minibar."
    • 4.6 "Wellness & sports facilities were not very nice."
      2.3 "77% didn't like the fitness area."

    Overall rating

    9.0 Excellent
    Based on 147 reviews
    • 9.4 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.8 "98% thought the service was very professional."
      8.3 "83% said the recreation staff was great."
    • 9.3 "Wonderful beach."
    • 9.0 "Food is to die for."
      9.6 "96% loved the menu selection."
    • 8.9 "Location is great."
    • 8.3 "Amenities are good."
      8.8 "88% found the grounds to be nice."
      7.9 "79% thought the building was wonderful."
    Hotel type
    Wellness Hotel
    Guests recommend this as a wellness hotel
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Pleasant hotel grounds"
    "Friendly service"
    "Clean hotel facilities"
    "Professional service"
    data provided by TrustYou

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