Overview

Riu Palace Riviera Maya
Top Beach Hotel

Avenida Xaman-ha, Mza 9 And 10, L1, 77710 Playa del Carmen, QR, Mexico
+52 984 877 2280

Rp 3,607,734+

Overall guest ratings

8.8/10 Excellent
Based on 794 reviews

Review highlights

  • 9.4
  • 9.2
  • 6.9
  • 5.4

Good to know

  • Friendly atmosphere
  • Friendly service
  • Professional service

Nearby

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    About

    The Riu Palace Riviera fronts a white-sand beach in the Playacar resort complex near the convention center and ferry terminal. Guests have exchange privileges at 5 nearby partner properties. Playa del Carmen is 3 km (2 mi) away.

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    Expedia

    Amenities

    • Babysitting or child care
    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Restaurant
    • Hot tub
    • Facilities for disabled guests
    • Childrens programmes
    • Concierge service
    • Cribs available
    • Gift shop
    • Laundry facilities
    • Spa
    • Child pool
    • Outdoor pool
    • Bar/Lounge
    • Beauty salon
    • Tennis
    • Cable or satellite TV
    • Air-conditioned
    • 24 Hour Front Desk
    • Sauna
    • Pets not allowed
    • Free parking
    • Storage available
    • Wedding services
    • Terrace/Patio
    • Fireplace
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    Reviews

    Guest reviews

    Overall rating

    8.8 Excellent
    Based on 794 reviews
    • 9.4 "Wonderful beach."
      7.8 "78% appreciated the clean beach."
      8.8 "Beach sports facilities are great, according to 88%."
    • 9.2 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% appreciated the closeness to the beach."
      10.0 "100% liked the proximity to sightseeing."
      8.3 "City centre within easy reach, said 83%."
    • 8.9 "Great service."
      9.5 "95% found the staff to be very friendly."
      9.7 "97% thought the service was very professional."
      10.0 "100% found the restaurant service to be one of the best."
      7.1 "71% were happy with the room service."
      9.1 "Lovely pool/beach service, according to 91%."
      10.0 "Lovely bar service, according to 100%."
    • 8.8 "Breakfast is good."
    • 8.3 "Food is delicious."
      9.1 "91% loved the menu selection."
      8.3 "83% loved the dining experience."
      10.0 "100% thought the dining area was clean."
    • 6.9 "Vibe was decent."
    • 5.4 "Internet is average."
    • 5.2 "Sufficient wellness & sports facilities."
      6.6 "For only 66%, the fitness area was satisfactory."
    • 4.8 "Rooms are not good."
      1.4 "86% thought they were poorly maintained."
      3.0 "70% complained about the bathroom."
      2.6 "74% didn't like the uncomfortable beds."
      1.3 "For 87%, the rooms looked old."
      2.0 "80% had problems with the shower."
      2.5 "75% found problems with the furniture."
      4.0 "60% said the bathroom was dirty."
      2.4 "Air conditioning was criticized by 76%."
    • 4.4 "Not very comfortable."
      2.6 "74% didn't like the uncomfortable beds."
      2.4 "Air conditioning was criticized by 76%."
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    Overall rating

    9.3 Excellent
    Based on 531 reviews
    • 9.5 "Wonderful beach."
    • 9.3 "Terrific location."
      10.0 "100% liked the proximity to shopping."
    • 8.8 "Great service."
      9.5 "95% found the staff to be very friendly."
      9.7 "97% thought the service was very professional."
    • 6.6 "Average cleanliness."
      5.4 "Only 54% said rooms were clean enough."
    • 6.6 "Vibe was decent."
    • 5.0 "Rooms are ok."
      5.4 "Only 54% said rooms were clean enough."
    • 4.9 "Not very comfortable."
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    Overall rating

    9.1 Excellent
    Based on 262 reviews
    • 9.4 "Wonderful beach."
    • 9.2 "Terrific location."
    • 9.1 "World class service."
      9.6 "96% found the staff to be very friendly."
    • 8.3 "Food is delicious."
      9.3 "93% loved the menu selection."
    • 8.2 "Pool is good."
    • 4.9 "Rooms are not good."
    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Good to know
    "Friendly atmosphere"
    "Friendly service"
    "Professional service"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention
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    great resort
    resort is absolutely beautiful
    service was outstanding
    entertainment at night
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    plenty of lounge chairs
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