Overview

Sandos Caracol Eco Experience Resort

Carretera Cancun-Chetumal km 295, 77710 Playa del Carmen, QR, Mexico
+52 984 873 4444

Rp 2,093,334+

Video: Sandos Caracol Eco Experience Resort

When you stay at Sandos Caracol Eco Resort - All Inclusive in Playa del Carmen, you'll be on the beach and close to Gran Coral Golf and El Camaleon Golf Club. This all-inclusive resort is within close proximity of Guadalupe Church and 28 de Julio Square.

Overall guest ratings

8.1/10 Excellent
Based on 1,872 reviews

Review highlights

  • 8.3
  • 8.2
  • 8.0
  • 5.8

Good to know

  • Friendly atmosphere
  • Pleasant hotel grounds
  • Friendly service
  • Recreation staff is nice

Nearby

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    About

    When you stay at Sandos Caracol Eco Resort - All Inclusive in Playa del Carmen, you'll be on the beach and close to Gran Coral Golf and El Camaleon Golf Club. This all-inclusive resort is within close proximity of Guadalupe Church and 28 de Julio Square.

    Rooms

    Make yourself at home in one of the 956 air-conditioned rooms featuring free minibar items. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

    Amenities

    Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 5 spa tubs, and a nightclub. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

    Dining

    This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

    Satisfy your appetite at one of the resort's 9 restaurants. When you are in need of a refreshing drink, visit a swim-up bar or one of 10 bars/lounges, or 2 poolside bars.

    Business, Other Amenities

    Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Game room
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Playground
    • Pool table
    • Private beach
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Childrens programmes
    • Child pool
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Free parking
    • Steam room
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    Overall rating

    8.1 Excellent
    Based on 1,872 reviews
    • 8.3 "Location is great."
      8.0 "80% appreciated the closeness to the beach."
      8.8 "88% liked the proximity to sightseeing."
      7.2 "City centre within easy reach, said 72%."
      10.0 "Great parking, according to 100%."
      10.0 "Good access to the airport, said 100%."
    • 8.2 "Breakfast is good."
    • 8.0 "Great service."
      9.2 "92% found the staff to be very friendly."
      9.3 "93% said the recreation staff was great."
      7.6 "76% thought the service was very professional."
      9.4 "Excellent childcare, thought 94%."
      9.0 "90% found the restaurant service to be one of the best."
      8.7 "87% were happy with the room service."
      7.0 "70% said the tour guides were very nice."
    • 6.4 "Beach is so-so."
      5.4 "Only 54% said the beach was clean enough."
    • 5.8 "Average comfort."
      6.8 "Only 68% said rooms were big enough."
      6.9 "69% thought the bathroom was big enough."
    • 5.8 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
      7.0 "70% thought it was clean."
    • 5.3 "Rooms are ok."
      6.0 "Only 60% said rooms were clean enough."
      6.8 "Only 68% said rooms were big enough."
      6.9 "69% thought the bathroom was big enough."
    • 5.0 "Internet is average."
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    Overall rating

    8.3 Excellent
    Based on 655 reviews
    • 8.9 "Amenities are good."
      9.4 "94% found the grounds to be nice."
    • 8.5 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.1 "81% thought the service was very professional."
      9.2 "92% said the recreation staff was great."
    • 8.4 "Location is great."
    • 8.3 "Breakfast is good."
    • 6.8 "Beach is so-so."
      5.5 "Only 55% said the beach was clean enough."
    • 6.5 "Rooms are ok."
      6.1 "Only 61% said rooms were clean enough."
      5.3 "Beds were acceptable for 53%."
      6.8 "68% thought the minibar was ok."
    • 6.2 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
    • 4.9 "Internet is poor."
      4.1 "59% said the wifi quality was bad."
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    Overall rating

    7.7 Good
    Based on 1,216 reviews
    • 8.3 "Location is great."
      8.0 "80% appreciated the closeness to the beach."
    • 7.4 "Good service."
      9.1 "91% found the staff to be very friendly."
      9.5 "95% said the recreation staff was great."
      9.5 "Excellent childcare, thought 95%."
      9.1 "91% found the restaurant service to be one of the best."
    • 6.2 "Vibe was decent."
      6.5 "Only 65% thought, the hotel was luxurious."
      5.9 "59% considered the lobby entrance to be so-so."
    • 6.2 "Beach is so-so."
    • 5.5 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
      6.8 "68% thought the cleanliness of the hotel was average."
    • 5.2 "Average comfort."
      6.8 "Only 68% said rooms were big enough."
    • 5.2 "Internet is average."
    • 4.2 "Rooms are not good."
      4.1 "59% complained about the bathroom."
      1.6 "84% thought they were poorly maintained."
      4.5 "55% didn't like the uncomfortable beds."
      4.4 "56% found problems with the furniture."
      3.6 "Air conditioning was criticized by 64%."
      1.4 "For 86%, the rooms looked old."
      3.8 "62% had problems with the shower."
      2.0 "80% said the bathroom was dirty."
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    Hotel type
    Wellness Hotel
    Guests recommend this as a wellness hotel
    Family Hotel
    Guests think this is a family-friendly hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Good to know
    "Friendly atmosphere"
    "Pleasant hotel grounds"
    "Friendly service"
    "Recreation staff is nice"
    data provided by TrustYou

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