Overview

Sandos Caracol Eco Experience Resort

Carretera Cancun-Chetumal km 295, 77710 Playa del Carmen, QR, Mexico
+52 984 873 4444

Rp 1,800,000+

Video: Sandos Caracol Eco Experience Resort

When you stay at Sandos Caracol Eco Resort - All Inclusive in Playa del Carmen, you'll be on the beach and close to Gran Coral Golf and El Camaleon Golf Club. This all-inclusive resort is within close proximity of Guadalupe Church and 28 de Julio Square.

Overall guest ratings

8.1/10 Excellent
Based on 2,129 reviews

Review highlights

  • 8.5
  • 7.9
  • 5.7
  • 5.2

Good to know

  • Friendly atmosphere
  • Pleasant hotel grounds
  • Recreation staff is nice
  • Friendly service

Nearby

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    About

    When you stay at Sandos Caracol Eco Resort - All Inclusive in Playa del Carmen, you'll be on the beach and close to Gran Coral Golf and El Camaleon Golf Club. This all-inclusive resort is within close proximity of Guadalupe Church and 28 de Julio Square.

    Rooms

    Make yourself at home in one of the 956 air-conditioned rooms featuring free minibar items. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

    Amenities

    Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 5 spa tubs, and a nightclub. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

    Dining

    This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

    Satisfy your appetite at one of the resort's 9 restaurants. When you are in need of a refreshing drink, visit a swim-up bar or one of 10 bars/lounges, or 2 poolside bars.

    Business, Other Amenities

    Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Game room
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Free parking
    • Playground
    • Pool table
    • Private beach
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Golf
    • Child pool
    • Indoor pool
    • Airport shuttle
    • Steam room
    • Child-friendly
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.0 Good
    Based on 2,095 reviews
    • 8.5 "Location is great."
      8.6 "86% appreciated the closeness to the beach."
      9.5 "95% liked the proximity to sightseeing."
      8.6 "86% liked the proximity to shopping."
      10.0 "Good access to the airport, said 100%."
      10.0 "Great parking, according to 100%."
    • 7.9 "Good service."
      9.2 "92% found the staff to be very friendly."
      9.2 "92% said the recreation staff was great."
      8.6 "86% found the restaurant service to be one of the best."
      8.8 "Excellent childcare, thought 88%."
      9.4 "Lovely bar service, according to 94%."
      9.0 "90% said the concierge service was amazing."
    • 7.6 "Good breakfast."
    • 7.1 "Tasty food."
      7.0 "70% enjoyed the snacks that were offered."
      9.2 "92% enjoyed the fish/seafood dishes."
      7.2 "72% were happy with the price."
      7.5 "Beef and steak dishes were excellent, according to 75%."
      7.5 "75% enjoyed the side dishes."
    • 6.4 "Beach is so-so."
      5.2 "Only 52% said the beach was clean enough."
    • 5.7 "Average comfort."
    • 5.2 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
      6.3 "63% thought the cleanliness of the hotel was average."
    • 5.1 "Rooms are ok."
      5.5 "Only 55% said rooms were clean enough."
      5.4 "54% thought the minibar was ok."
    • 3.3 "Internet is poor."
      2.4 "76% said the wifi quality was bad."
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    Overall rating

    8.5 Excellent
    Based on 670 reviews
    • 8.9 "Amenities are good."
      9.3 "93% found the grounds to be nice."
      8.0 "80% thought the building was wonderful."
    • 8.7 "Location is great."
    • 8.5 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.4 "74% thought the service was very professional."
      9.1 "91% said the recreation staff was great."
    • 7.8 "Good breakfast."
    • 6.5 "Beach is so-so."
    • 6.2 "Rooms are ok."
      6.0 "Only 60% said rooms were clean enough."
      5.3 "Beds were acceptable for 53%."
      5.2 "52% thought the minibar was ok."
    • 5.7 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
      6.6 "66% thought the cleanliness of the hotel was average."
    • 5.7 "Pool is mediocre."
    • 3.6 "Internet is poor."
      2.7 "73% said the wifi quality was bad."
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    Overall rating

    7.7 Good
    Based on 1,424 reviews
    • 8.9 "Amenities are good."
      8.1 "81% thought the building was wonderful."
      9.3 "93% found the grounds to be nice."
      7.4 "74% loved the facilities for kids."
    • 8.7 "Location is great."
      8.7 "87% appreciated the closeness to the beach."
      9.6 "96% liked the proximity to sightseeing."
    • 7.7 "Good service."
      9.2 "92% found the staff to be very friendly."
      9.4 "94% said the recreation staff was great."
      8.5 "85% found the restaurant service to be one of the best."
      9.0 "Excellent childcare, thought 90%."
    • 6.6 "Beach is so-so."
    • 5.4 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
      6.7 "67% thought the cleanliness of the hotel was average."
    • 5.3 "Average comfort."
      6.9 "Only 69% said rooms were big enough."
    • 4.2 "Rooms are not good."
      1.8 "82% thought they were poorly maintained."
      3.3 "67% complained about the bathroom."
      4.0 "Air conditioning was criticized by 60%."
      4.6 "54% didn't like the uncomfortable beds."
      4.2 "58% found problems with the furniture."
      1.6 "For 84%, the rooms looked old."
      2.9 "71% said the bathroom was dirty."
      4.1 "59% had problems with the shower."
    • 3.1 "Disappointing internet connection."
      2.4 "76% said the wifi quality was bad."
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    Hotel type
    Wellness Hotel
    Guests recommend this as a wellness hotel
    Family Hotel
    Guests think this is a family-friendly hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Good to know
    "Friendly atmosphere"
    "Pleasant hotel grounds"
    "Recreation staff is nice"
    "Friendly service"
    data provided by TrustYou

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