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The staff were extremely charming and would go to great lengths to help.the environment and ambience was extremely calm and relaxing;would definitely stay there again.
Excellent all round, visited two other hotels in soller that we were thinking of booking and were very glad that we picked the aimia The nice young breakfast waitress would not let me bring her home as a souvenir.
The pool and breakfast buffet. Very close to the harbour. Excellent housekeeping staff. On arrival at 9.45 pm was told by reception that I might be too late to get something to eat, also to inform them if I wanted to use the sauna at least 30mins before so it could be switched on. On finding that the air conditioning wouldn't work, the room was 25degrees, was told that it was controlled by reception and they then switched it on.
As above, the staff friendly and helpful. Pity the bar never seemed to have staff there in early evening, or maybe we went there at wrong time. A bidet in bathroom would be useful, especially as the bathroom was well equipped in other respects.
The overall friendliness of the staff and their attention to detail.
Having stayed at this hotel two years ago we knew what to expect. The rooms are extremely modern and clean with very good views. Although we did not use the indoor pool and spa these are also very good. Helpful staff who have lots of time to answer queries. There could be more sun loungers around the pool, including some in the shade. Most of the ones provided were covered by towels very early but not used by the majority until much later in the day.
Beautiful views of the port and surrounding mountains, lovely clean swimming pool. We booked a double room but was given a twin; the hotel staff said that there were only 6 doubles in the hotel so it was not possible to give us a double. Also the hotel was quite a way up the hill so anyone with mobility problems would find this difficult.
Had a relaxed, home-from-home appeal with a truly gorgeous view. Rooms were comfy and very clean with shiny new bathrooms. Great value and friendly staff - perfect for our combination of walking and beach holiday. Only possible criticism - buffet food was mediocre.
Nice place. Good size of a town. Fantastic nature. One of the headwaitwers. Staying in the annex for the first 3 days.
The hotel is lovely especially the pool area and the eating area. The rooms were a bit small and dated plus if you're driving it's very confusing to find. Breakfast was lovely.
central to facilities. Wonderful view 136 steps to it although it walked off the dinner
Helpful front office staff. Restaurant staff were not very happy.
good pool area, friendly staff. comfortable and pleasant lounge bar and dining rooms. great views of the bay and mountains from our room. we found that the air conditioning was a bit noisey
A really nice breakfast. Our room balcony was far too close to the next one.
The staff were very helpful, plenty to eat and a varied breakfast. Double room very good comfortable and lovely balcony
excellent price a double bed is two singles pushed together...not ideal for young couples
Reception staff were just so nice and helpful! Super! For all non-pretentious/non-pompous types an absolute gem. Well, obviously at the rates, not sumptuous, but, nothing bad except the bodywash containers which were out in many rooms, and the cleaners "no hai" -pretty small complaint!
OK rooms, close to centre, nice reception area Unfriendly staff, lack of service. We waited 15 min. in the reception before the clerk showed up. As I look at the reviews of this hotel there are big differences in peoples experience.
Good breakfast buffet with freshly cooked food. Large room. Very good standard for the price.
close to water, close to town, clean, awesome buffet complete totally full breakfast for anyone who likes to eat breakfast. the beds were so hard and the blankets were not soft
Lovely views from the room. The single room was quite smaill, though, but balcony was spacous. No disturbancies in the night. Qiet location and yet just 2-300 meter to the harbour and tram station. The food was poor. No real cofee, juice etc. for breakfast even the tea water was not hot enough. Dinner was really bad in my oppinion. The food was over or undercooked. Soup was made from powder etc.
the breakfast was very good... as was the coffee!!!! The television was obsolete...It would take 10 minutes to get it to come on and even though it was digital it was old enough that you couldnot subtitle the shows in english... I complained about it the first day and was told the technician would fix it.. It wasnt fixed during my stay....A televison was a small part of my stay... The beds were in good shape and such , just a bit firm for my sleeping habits.... Still .. a Very good place to stay and the folks very friendly.
Good staff, friendly & helpfull
The location of the hotel and the views from the room to the beach. Internet not working properly. The first night we were put in a different bedroom to the one that we had booked, having to change in the morning. It was very inconvinient.
Hotel with excellent location at the quite end off the beach. Excellent view from room, mountain and beach. Very friendly staff. Fantastic restaurant at the top off the hotel, with view off beach, harbour and sunset, superb food.
Warm, comfortable rooms, excellent penthouse restaurant
Location was perfect. Room very comfortable, excellent bathroom. Good breakfast and option of eating in the hotel for dinner was welcomed. All staff very helpful and friendly.
the position of the hotel next to the beach and the port the food and the friendly staff
It was easy and uncomplicated with free parking 50m away which suited us fine.
It was fabulous. Louis and the rest of the staff took care of us wonderfully.
Well situated in Port Soller and good access to local restaurants and amenities. We found 2 of the waiting staff to be quite rude throughout our visit. It made asking for things quite difficult and not what you would expect from such a hotel. On arrival we were checked in by a particular member of staff who was very unwelcoming and quite abrupt. We were very surprised at such a reception. However, we later found that this member of staff was part of the waiting staff and was not the official receptionist. We did find that the rest of the staff very friendly and efficient.