Room and breakfast Price of car parking. They charge full day even if staying just overnight.
I did not like to have a drug junkie parking cars in front of the main door at the hotel. Also I did not like to pay to use the pool.
I stayed at the pool floor, on the top level, renewed and with a superb view over the city, with a nice swimming pool that should be terrific... during summer time:) I made a mess of my suit during dinner, and I asked if they could clean it up in the hotel laundry. I found out lather on that they didn't felt comfortable clean it, as that was not their specialty, so they took it out to a professional dry cleaning. thank you! Forget facilities, great service, wonderful people, is the true spirit of 5 stars hotels, and Ipanema Park staff has it.
I can't consider it a five star hotel - maybe it has been several years ago... but the room now is not adequate to the rating.
The staff are superb! we choose this hotel every time we travel up to Porto.Velean rooms, pleasent staff. There is smoking in the lounge which makes it uncomfortable, as Im alargic, so I cant use the lounge.
Extra charges for use of facilities, Ie swimming pool.
Very comfortable athmosphere Pool closed (bad weather)
The price was reasonable and the hotel was decently close to the center of town. The room was quite old looking and really needs a face-lift. The location was constantly filled with aggressive pan-handlers.
Most of the staff were very attentive and helpful in their suggestions of how to get around the surrounding area, and especially when we lost a wallet - they made many attempts to get it back and despite being unsuccessful we really appreciated it.
Service déplorable. Très loins d'un 5 étoiles.
Good price - value ratio It is a good hotel, but definitely not 5 star by any standards
Execelent breakfast Carpets in the room and below average bedding. No Tea/Coffee making facility and ironing board not available
It was just for one night but we had a lovely double room with suite. The breakfast was good. No comment
Was upgraded to a very nice room with two balconies for the same price without have to ask. The matresses were a little uncomfortable.
Great to chill with a beer in the rooftop bar and terrace after a long trip and late arrival.
Room was a good size and had a comfortable bed. Hotel very well situated for sightseeing and close to Metro for easy access to and from the airport. Breakfast adequate but could be improved by better quality food.
friendly helpful staff.
The breakfast buffet was exellent; the front desk staff were very helpful & knowledgeable; the room views were amazing
Clean accommodations, professional & courteous staff. Renovation noise directly above us in the morning.
easy acces to the hotel Big noise during afternoon -reconstruction of rooms or what...
The hotel is in a good location and all my group loved the view from the bar
Good facility and modern design Breakfast
Excellent location in a wonderful building along the Douro river Excellent breakfast buffet Modern restaurant with a beautiful river view offering original meals Spacious rooms The look of the wooden cabinet of the minibar: big scratches First little signs of wear and tear
the wonderfull view... manca un parchegio davanti all hotel almeno per poter scaricare i bagagli
We had a beautiful room. Bathroom was kept well stocked and very clean.
Everything what a great place and staff that simply could not do enough for you. worth every penny.
Greeting us with complementary wine at check in! nothing
Comfortable room and beautiful view of the river. The location was perfect - even if the main city was uphill at least it was always downhill to come home! Staff were pleasant and helpful. It seems like a nit-picky thing, but the showerhead wasn't great - we had to cram into the corner to get water on us.
Professional, committed staff made this stay most pleasant. The service provided to guests was outstanding. In addition, the hotel has a great location in Porto. We had no dislikes during our stay at the Hotel. The service, our guest room, the breakfast and the ambiance were all excellent.
The riverside location (and river view) is the hotel's best selling point; the staff were also very pleasant and well-trained; the rooms were quiet/sound-proofed and the bed was very comfortable. There was no restaurant or room service - despite claims on the bookings.com website to the contrary. It was the main reason I booked the hotel (I knew I would be arriving late and tired) and so felt that I had been misled. This being the case, I also felt that the hotel did not offer value for money, as I would expect these facilitiesin a hotel where I am paying €150 a night. To be fair to the manager, he handled the situation well and offered to upgrade me/reduce the room rate when I complained but the most I would pay for a hotel lacking these facilities would be less than half the rate quoted.
Fabulous location and views. Very courteous and professional staff I would have preferred a smaller bill!!!
The location of the hotel.
The staff was friendly , professional and welcoming;Alex is a wonder!The view is very special/ Not being able to leave the windows open at night but I understand the security issue.
The location is excellent right in the centre and in a walking distance to most of the sights. The room was a bit small but comfortable and the bathroom had a window with a nice view of the city. Breakfast was excellent and in my opinion is worth the 9€ they charge. We made a reservation to use the hotel parking and it worked out fine. Nothing that I disliked in the hotel.
Good central position
Well maintained & comfortable, also a great view Up on a hill
Excellent location, could walk to everywhere. Friendly staff. Rather sterile bar and restuarant - not a major issue
Personal service Poor breakfast
Friendly staff, breakfast (good food and nice view over the city) The double rooms are rather tiny, when choosing the standard room. Nevertheless this was not annoying. During the weekend when it was more crowded the quality of the breakfast was less good; f.i. the fruit bowl contained less different types and less nice fruits.
Next to the train station
We liked the efficiency and courtesy of the staff and the central location to the fine city of porto and its tourist and business centres. we felt the lounge lacked upright seating and areas for a quiet personal conversation or reading area
friendly staff; clean room; good location; great hotel overall room was tiny
Restaurant food was bad.
Beautiful hotel; great staff; standard room was spacious and well designed; nice spa, gym etc The hotel was located far from the city centre (about 7 euro cab ride - too far to walk).
The actual building- it was fairly new and design was nice. The staff was on the hold quite friendly and helpful. The standard of Sheraton chain is really lacking --this hotel did not provide sufficient umbrellas for guests and did not do anything at all to help guests travel in the rain. The restaurant is quite overpriced and food was not as good. The rooms also did not have robes or slippers until you request for them!
The service is excellent, quick and polite.
Staff were extremely friendly and attentive. Nothing was too much trouble. Our towels were removed each day by housekeeping and not replaced! We had to keep calling housekeeping to bring us clean towels!
The friendliness and efficiency of the staff, the excellent cuisine and the modern design of the hotel and the rooms.
comfort with luxury
Lovely room. Helpful staff. Short walk to the metro. Breakfast was extra but worthwhile. The blind between the bathroom and bedroom was not working. Room service food was very good, except for the side salad.
staff attentive and helpful a little too far from centre for a lengthy stay
Very modern and clean with a good spa and pool and great staff
The staff were out-of-this-world friendly and helpful. Bathrooms on the rooms were nicely appointed, clean and modern. Good location to walk downtown. Nothing. I would stay here again and recommend my friends do the same. Good value for the money.
The stuff is very friendly, good location, great breakfast - big choice & tasty!
overall an excellent hotel and good value for money.prvious reviews correct about the excellent restaurant triunfante across the road from hotel. cafe pinguim beside taxi rank near hotel is excellent value and manuel is a huge source of local information as stated by other reviewers. music not every night as promised in bar.
Comfortable bed. Clean and spacious. Good room service. Taxi service call up very good. Large spacious bar. Location not great for tourists. Must take public transportation to the river area.
It is a modern hotel with a very good level of services and with an excellent access to city transport network. There is an underground station in the vicinity of the hotel which enables you to get to the historical centre of Porto within 5-7 minutes. The hotel staff is very friendly and always ready to help. No negative comments.
Nice comfortable room. Breakfast was exceptional. Very close to metro and an easy walk to the train station. I arrived too late (10pm) for dinner and there were limited choices for food in the hotel or locally. The health suite/pool should open earlier than 10am.
The facilities of the SPA, the perfect location: 2 minutes to the Metro, 10 minutes to the centre, in front of the hotel a possibility for bying the important needs (water, fruits..) the rooms, especially the bathroom!- wasn´t been cleaned well
Breakfast was good, very near by metro station and also we can visit city center by walk.
the stay was extremly enjoyable and i would recomend the hotel anytime. staff were very good , fiod excellent.
the facilities were first class and the staff very helpful and the location was prefect for our trip
Friendly and professional staff. Superb buffet meals and breakfast. If i was being fussy i could say the food could be hotter and the wine selection increased
The hotel was quite central to the shopping area, the open top bus tour with river trip was very good value for money, the tickets were purchased from the hotel and the member of staff was extremely helpful. On the whole there was no down-side to our visit, the only exception was that the advertised nightly band in the bar did not materialise! No big deal really.
The room was spacious and modern. Breakfast was delicious. Staff were helpful and seemed to know their job well. The bathroom was splendid.
Comfortable and clean hotel with great breakfast and friendly staff. Perhaps a bit too far away from the centre
I can't say that it's 5 stars hotel. It's pretty old and not so luxury and interesting, as it writen on websites. Rooms are prety old.
located very close to the center of Porto (within walking distance for all sights) price of breakfast is (if you compare it to the room rate) to high
Very friendly and helpful staff who were great with tips on best places to dine out, go out and what there is to do in Porto. It was great location i.e. close to galleries and an overall well presented hotel. The rooms were comfortable and clean and had all the necessary facilities.
Nice and clean rooms Located in a small street and it is difficult to find first. However, this seems to be the only choice if you would like to stay at the historical center of the city since all the streets are the same.
Situated in nice quiet part of the city, nice relaxed atmosphere in hotel, staff very helpful, efficent, and professional.
We liked the hotel situation as well as the quiet room and very nice breakfast
The hotel staff was beyond pleasant and willing to make our stay wonderful. Acknowledging that it was a special occasion (my husband's 60th birthday), they upgraded us to the largest room and then surprised us with a bottle of champagne and bowls of fruit. The king-size bed was extremely comfortable, with wonderful linens. The room was clean and large, bright and had a beautiful marble bathroom. We also enjoyed the breakfast buffet tremendously. There was a computer available for free use by guests off the bar area, which was great. Lastly, the location was perfect - we could walk everywhere and yet were not in a noisy or busy area.
The Hotel was, clean, modern and functional with professional and nice staff. The heat system didn't work properly and i got cold at night. There were no extra blankets at the room. The room (supposingly a junior suite) was nothing like a suite: the furniture disposition was terrible with the TV set at the right side of the bed on a regular room desk and just one huge sofa in front of the bed... Finally, the room service is not avaiable in a major part of the day.
Staff very helpful. Spoke English Breakfast expensive at 8 Euros Room rate published on wall 100 Euros - so we got a bargain !
No big surprises - everything as expected. Good location, clean rooms, good breakfast. Nothing too exciting, but you can find plenty of excitement out of it, if you want to. Either the walls are very thin or ventilation is sorted out badly, but you can hear noises from other rooms a bit too much.
Good value for clean and comfortably fitted rooms. We had very poor service from one of the night staff at this hotel, though the service was made up by the rest of their team.
Location is close to city centre but in quite location. Good breakfast. Rooms look a little tired but were clean and everything worked.
The breakfast is very good, tha saff is very polite and helpfull. The location is very good. The furniture and the equipments are more then 30 years old, but everything is clean and comfortable.
Breakfast - fantastic. Also the staff were extremely courteous Not a major dislike but i just felt the hotel could do with a bit of a makeover. It is very clean but i just felt that the furnishings, carpets etc were a bit tired looking. Also the plumbing is a bit noisy, you could tell when someone in other rooms used the shower or flushed the lavatory.
A 4 stars hotel? Unbelievable!! Very small room, super small bath, very old style. The elevator is probably 50yr old!
not that expensive to small. The bathtube is only usefull for children under 10 years old ;-)
Position near the center. The room was clean, nice and comfortable. The hotel hasn't a parking lot. There isone in the square but is public and therefore you have to find a place and to pay for it.
The porter helped me with my bags from the taxi to my room. I was given a map of the city & good directions. When I rebooked & checked in again before my room was ready, my bags were taken up to my room. Breakfast was until 10.30. Check out was 12.00. Wi fi was chargeable.
excellent staff great location
Nice classic old hotel in good downtown location. The only problem is there is a substantial amount of construction on the streets in front of the hotel which is an access problem until they are finished.
Cool interior, friendly staff, clean rooms and nice breakfast. Also the location is very good - it is in the city centre so you can just walk to see all sights I was a bit surprised about quality of internet connection - it was very slow and constantly disconnecting. There was too dark in the room, but i think it is by design
Like design of the place and the prices. some of the staff people were not very helpful,location is not very convenient.
central location. Nice atmosphere. good breakfast room was a bit small
Great service, beautifully appointed, very convenient. We appreciated the woman at the front desk who understood we had no interest in bus tours and gave wonderful recommendations for sightseeing and restaurants. wifi was finicky.
The building itself is wonderful. The location could not be better. The staff were very helping with everything from recommending a good "non-touristy' restaurant to helping us figure out which port wine to buy.
A wonderful old and formal hotel in the city centre. The courtyard cafe and roof sun terrace were fabulous places to relax.
location of hotel was excellent. it was also.historic and luxury and personels were very helpful....webliked too much. maybe the bathroom needs a little bit renovated.
The entrance to the hotel was so beautiful and inviting. The hot breakfast wasn't inviting enough.
Noisy bathroom exaustion. Breakfast personel always very busy - simpathetic but not effective(for this level of hotel). Public parking more than 5 min walking distance, not sure if safe at night. No mentiont of this limitation on the hotel page - private parking nearby (100m) closed on wekends??
Very comfortable family two-rooms suite, well sound-isolated, good breakfast with a rich assortiment, the hotel is easy to find from the highway A29 to Porto.
It is clean, the staff is friendly. There is now gym. The food is terrible.
The staff were nice and maybe even too zealous (our towels were changed every day even though we followed the instructions available to signal that we didn't need that). The location was excellent and even after missing the last metro/bus we got back ok after a nice stroll through an extremely chilled-out Porto. It would have been great if some of the lovely Portuguese pastries had made their way into the breakfast menu ... :) However, all the other extremely good things about the hotel (including the good bus connections into town, handy restaurants across the street and supermarket around the back) outweigh anything else.
Very clean, confortable, wonderful breakfast Nothing
Nice well located hotel with helpful and friendly staff
The helpful staff on reception.
Everething was nice and fine No
Staff friendliness and relaxed attitude No
The friendliness and profetional manner in wich we were attended. And the effort ALL staff made to speak to us in English.
The staff was very friendly and happy to serve you. Big spacious room, clean. The breakfast venue was a bit old and the breakfast itself needs to be improved in quality.
The Concierge attendance
Excellent friendly staff, superb comfortable and spacious modern rooms, very clean rooms and very well equipped, very good location, excellent restaurants, especially Grappa Italian Restaurant, very well priced with great value for money.
Very nice lounge bar at the top of the building.
All was excellent! All was pleasant!
Staff was excellent, Grappa food was exellent no
The hotel's facilities are fantastic and the staff couldn't be anymore helpful. There was nothing I didn't like about the hotel
all staff very friendly and helpful. we have stayed at this hotel many all staff very friendly and helpful. we have stayed at this hotel many times before n/a
The room service (including the telephone assistant) was excellent. The hotel can improve with isolation, in order to keep a cooler temperature in bedrooms.
Great design and services
Great location, clean, friendly staff Found this hotel using kayak app under "luxury", but this was definitely not the case. Clean and friendly, just not a luxury hotel
Its location was both good and bad. It was excellent to be by the main square and all the activity but inevitably it was noisy at night.The 24 hour reception was unfazed by our need to leave the hotel at 3.30am to catch a train. The taxi came promptly and everything made easy. It was excellent to have the free computer facilities. The keyboard of the computer in my bedroom had obviously taken a bit of wear and tear and was difficult to use.
Perfect location and very friendly staff! Great hotel, Iearned that the hotel building itself is considered to be a monument in Porto! Bathroom wasnt very clean and they didnt clean it althought I told them to...
it was in the centre of porto Needs updating, beds were terrible. Too small and uncomfey
Central and good price
The staff were friendly and the breakfast was pretty substantial for European standards. The hotel is well located as you are 5 minutes from the center of city.
very convenient and suitable for our purpose
very central, oldie world charm rooms quite small
Very convenient location. Staff pleasant but very little information/ help on local sightseeing. Bed squeaky and shower bracket broken but room generally comfortable.
The location is excellent for a visit to Porto. The rooms are clean and comfortable at a very economical price. There is a short flight of stairs to the lift. Breakfast was basic.
The location couldn't be better. You are right on the square in the historic section of Porto. Tour bus starting point 1 block away. Good restaurant next door, tourist information a few blocks away. The parking garage was 12,75 eu/ day which is probably in line with other parking in this area but it adds up when you stay awhile.
Location. Constant traffic noise. Doors and windows warped,didn't close properly.
clean rooms; excellent breakfast too expensive internet connection
excellent hotel, nice staff helpfull, rooms were perfect nothing
The entire staff from parking attendant to the cleaning staff everyone was helpful and on top of everything. The room service was absolutely fantastic! The meal was in such a great presentation and very tasty! My personal best experience was the clearning staff. They were so helpful to me, as I had a Maltese Dog, and they understsood how important it was for me to be sure she was happy.
Very helpful and friendly staff Bed and pillows not so comfortable
Bussiness center with internet conection charged by minut, no sence in this type of hotel.!!! Valet parking 50 euros 2 nights, !!! Bad style
Hospitality. Comfortable bed. Good buffet breakfast Poor bedroom reading lights. Cost of mini bar
Room Facilities Restaurant Staff A bit far from the historic centre if you are a tourist - however there is a bus stop virtually outside on two lines that take you to the centre and it is only a 10 minute walk from the metro. Cab from the centre is 6-7euros.
Very good rooms. Very comfortable beds Lack of swimming pool. Believe main air conditioning unit turned off. Fan only operating in room, to give appearance of air con
excellent price for quality location, a bit far from center & even metro is 10 to 15 min walk
location everything ok
The concierge!!!!!! He was Marvellous and his advices were extremely good! The barmaid was really nice also!
Spotlessly clean hotel, spacious room, delicious breakfast, free wi-fi in the lounge zone, close to metro station, hotel parking for reasonable price - what else is needed? Location not central of course, windows overlooking busy road. But soundproof windows and very convenient metro station (4 lines crossed) absolutely compensate these drawbacks. In fact by metro it takes just 10 minutes to the city center. Stringly recommended!
Very nice and comfortable hotel. Free parking outside. Free minibar. absence of a safe
Everything, the staff very friendly and helpful. Very comfortable rooms and free drinks in your room, that´s great!
Fantastic hotel, very helpful staff, incredibly clean, everything about our stay was fantastic.
excellent location, good price, nice breakfast and free mini-bar... highly recommended hotel for sure
Easy parking and closeness to shopping mall and restaurants.
nice wiew, very close to the metro station, it was the ideal hotel to stay a couple of nights to visit Porto without the trouble of a central location.. internet very expensive (40 euros for hour!)
Proximity to subway; nice breakfast included; huge room space free internet
very nice and clean bedroom, excellent bathroom, free mini bar much appreciated
The center proximity. No.
Nice rooms and lovely breakfast. Reception staff, very lousy not interested at all. I had to talk to 3 or 4 of them and they were all plain and tasteless service wise.
Mainly the value for quality
The hotel staff are very helpfull and the room was beyond my expectation
location of hotel Breakfast is rather simple (not a big trouble). Do not expect terrace with wonderful sight (it is fair mainly in summer)
everything was ok. I had already stayed at this hotel before and liked it, so I chose it again
Easy check-in and parking was a big plus; next to a large shopping center; staff helped us to find the hotel. 15 min by foot to the metro; breakfast was OK [could have been better]
the fact that was in a safe and elegance area. The breakfast was so poor, that can't imagine
The parking spaces are very small and they aren't that many. The room had the toilet flusher broken, and they put me just right to the stairs. At night you can hear people walking in the stairs, so be sure not to get a room next to the stairs/elevator. After that they changed me from room and everything was ok. I didn't like the parking spaces and the time they took to tell me that the flusher was broken and that i needed to change room - took me to complaint 3 times for them to say that that i needed to change room.
location close to family and shopping. a bit noisy
Breakfast is great The bedroom is too small
Very central location - accessibility to main tourist sights and shopping, with the river front a few minutes' taxi ride away A faint but slightly unpleasant smell prevailed (musty, faint smell of sewers), although this could well be a problem throughout the city.
The staff is very knowledgeable and helpful and friendly. We also appreciated having parking on site.
very kind people working there and good location room was tiny. smallest room never had.
Location is excellent, break fast was decent, price per value is good. Overall reccomend positively. Room decor and dark colours inside the room and corridors.
Location is excellent. Staff is very friendly and helpful. The hotel interior design in the public areas in the ground floor has character. My room even thou was clean and neat, it smelled like humid. I think the room could have better ventilation.
Great location, beautiful building.
Central location Hotel is very difficult to find - I drove past it twice as the sign out front is tiny. Staff was brusque and disinterested. Breakfast was mediocre food with limited options, although the dining room is quite beautiful. Air conditioner in room was ineffective - had it on max all night but room temperature only dropped 2 degrees. Wifi was very slow, when it worked. Parking was inefficient - took about 20 minutes to retrieve my car. Bathroom layout is dangerous - both my friend and I fell when trying to step out of the shower. In summary, I could have paid half this price to stay at a business 4* in the same neighborhood, but I paid more to stay here because I wanted the historic, 'grand' experience. When I showed up, none of that was here- instead it felt like a bad hostel.
Too small rooms, no parking, difficult to reach - reconstruction area
Good location, helpful staff, beautiful lobby area, decent breakfast The room itself made Motel 6 look good, though it was clean and the bed was pretty comfortable.
The entire staff was excellent! They helped us find our way around the city, made recommendations for dinners and tours, were helpful, friendly and professional in every way possible. English spoken very well. We had a lovely room and the service could not have been better. Great location for seeing the city.
Convenient location to get to city centre. Nearby minimarket Breakfast menu was the same the whole week.
Rooms are large. Bus stop in front of hotel door. Near a very big cultural centre ("house of music"). Staff was very polite. Decoration is a bit poor. Wireless expensive. Few services for a 4star hotel.
I liked the bedroom, very comfortable. the house stuff also I think the internet should be available for free.
Nice hotel, great rooms, quite, right in the middle of the city,with great restaurants nearby. The AC, how can we make it work? A bit chilly the room.
Got what we paid for wirh no hassle. No restaurant or bar atmosphere and little obviously attractive locally - tho we did find places to eat and drink by the time we left.
it was wonderful-small fridge was great to have. appreciated internet access. Maids changed beds and towels even though we tried to leave a message. Maybe a card would help that you prepare-we leave it on the bed if don't want sheets changed
cleanliess, good location breakfast was not satisfactory
Uncomfortable conditions of using a computer in the Hotel. Arrangement of the computer is not convenient for work due to closeness to the bar
Location, confort, breakfast wireless internet too expensive
Spacious high quality accommodation Too far to walk to city attractions