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Helpful staff, spa was excellent and location perfect. Included breakfast was a great addition Room didnt get turn down service and bed linen wasnt changed even when card left on bed to request this
Everything was excellant from start to finish. Great location, all the main sights were easy to reach. Very comfortable and clean, excellant breakfast. They even left a bottle of champagne in our room the night of my boyfriends birthday. I can't fault anything about this hotel, I can't believe people complain about it.
The beds were very comfortable and the room spacious (for Europe). The staff was very helpful and friendly. An included hot Breakfast Bar was very much appreciated. The location was perfect as it was the spot where most tours kicked off. Nothing! I would absolutely stay again!
Brilliant. Staff excellent and friendly. Wide selecton of breakfast - cooked breakfast, fruit, cereal, breads etc. The room was clean and well furnished. The bed, pillows and duvet were incredibly comfy. Bathroom was a good size with a great rainfall shower. On top of this the location was brilliant; everything in walking distance. Room service charge of 200CZ for every delivery. I thought this was a bit extortionate considering I wanted something which was only 120CZ in the first place.
The welcome was the best I've experienced in all the hotels I've stayed in. Both the Porter and Receptionist made sure that we were alright, and I saw them treat other guests in the same professional manner.
Location and convenience No Bath robes and slippers in the rooms.
Everything was fine, location is especially excellent... Breakfast room was small and crowded... Some staff was very helpful but there were also some guys in the breakfast room that were not polite...
I liked the attention of the staff the most beside the excellent room. No complaints
Large room and bathroom, huge and delicious breakfast included, good location at junction of old and new city. Wonderful executive sitting room with free wine and drinks and food and friendly staff. Smoking was allowed in the public bar/lounge which made it unpleasant to sit there. Also, it would have been nice to have a nightlight in rhe bathroom. ,
The location of the hotel was excellent, right in the city centre and a step away from Namesti Republicky metro The breakfast became boring, not much variety with hot food and the boiled eggs were very hard - there was no option to have eggs cooked the way you like them. The room was standard, unfortunately there were chocolate wrappers to the side of the bedside cabinet and an old pair of slippers under the bed. This was a bit off-putting. Although the hotel is ranked as a five star, it seemed more like a four star. It is still a very nice hotel and I would recommend the hotel for city breaks or business trips.
the service was excellent. The staff was always happy and attentious. the building and the room were first class. The shower was too short. Thats the only thing we have to complain about this great hotel
The situation, the quiteness, the praticality Aircondition (Functionning only on the prefixed degree by the Hotel)
The staff service is outstanding, perfect and very nice.
Proximity to all sites in Prague, to the metro, to the trams, to the shopping area. Service excellent. Bar very quiet at night. We had to go out to have a drink in a social atmosphere.
The hotel is situated next to the one of central street in Prague. Service is excellent. They have problem with Internet connection. It was exception that this time I really had to connect with the Internet... but I couldnt.
If next time I am go to Prague, I will stay only this hotel.Thank you.
The location was excellent. The room was luxurious. The breakfasts were plentiful and delicious. It was terrific having our car taken care of at check-in in this very busy city.
The location and the decor. No.
From the moment I arrived, Oktavi at the front desk established this Hotel as Superior in every way, I honestly felt like I was being received at a 5 star hotel. The room was excellent, enormous windows, luxurious linens, a bathroom that anyone would envy to have in their own home, (a full-size deep-set tub, antique external plumbing fixtures of stainless and brass, Carrera marble everywhere, a bidet and plenty of counter space). Breakfast was the best of 8 hotels I stayed in on this visit, endless variety, perfect service, mountains of choices. I loved this hotel, it was worth twice the price I paid for it. Housekeeping was the only weak point, but even so, it wasn't bad enough to complain about. It was only a shadow in an otherwise perfect experience.
location is excellent. you can do all the important sites by walking. you don't need the metro. It was not 5 stars hotel service. We needed to argue about late checkout although the hotel was empty, the food in breakfast was cold, the room was small and no ventilation. The price of the transfer from the airport was outrageous.
Staff spoke English very well and helped with every little detail.
Staff very nice and helpful. excellent service we stayed in a room next to the lift. the noise was terrible!
The day we left my 13 yr old daughter was sick - we were allowed to keep one of our rooms without any fuss until 7.0p.m. - she was much inproved by then - that touch was just great No
Quality of fixtures and finishes was high - Bathroom very nice, Breakfast room and selection excellent. Service of all staff very high. Location very good.
Central location and decoration of the hotel. Rooms very clean and maintenence very accurate. Good breakfast quality The furnitures of the lobby are out of date
From the Reception Staff, to the Staff in the Restaurant, all were courteous, warm and helpful. The breakfasts were first class and our dining experience in the Sarah Bernhardt Restaurant were delightful. Too many Americans who seemed to commandeer the restaurant at meal times, and the rest of us couldn't get a seat!!!
Staff and Cleanliness No coffee and Tea facilities in the room
Everything! The hotel is beautiful! As we arrive by car there's no parking facilities.
opera, recitals and general sight seeing
great staff, great location, beautiful hotel, just wonderful! nothing!!!!
The hotel had a lot of charm. You live in the history of the hotel. But is also very comfortable hotel. New bathroom, good wifi etc... Breakfast was very good. The lighting could have been cosier in the room
location and Hotel were great!
beautifull, charming interior of the hotel, especially Cafe Paris that unfortunatelly restaurant Sarah Bernhardt was under reconstruction
Hotel is in a great location and had a nice welcome from all the staff
surroundings and friendliness of staff.
Very helpful and nice staff! Excellent location for shopping and tourism! Good breakfust Paying wifi access unless you're on a suite.
Excellent location ,very nice staff , comfortable rooms , good value for money
Quality of the room,reception staff friendly always wanting to help.Quality of food.Central location. Most unfriendly restaurant staff.Never saw a smile. It seemed as if just pouring a cup of coffee was doing us a favour
what great and in a great location.
Friendly and helpful staff. The buffet breakfast was expensive as well as drinks, juice, coffee and snacks at the Hotel Bar
Clean, great location, nice facilities, nice staff, quiet
comfortable , but boring , unappealing and oldfashioned without the old charm. Friendly staff
We stayed for 4 nights and everything was just wonderful. Most of all was the location (right in the center of the city) and very luxurious for it's price! We got a much better room than the one we booked and even a small problem with the a/c that was making noise, the stuff fixed it right away and everyone was very polite! Everything was perfect! Nothing bad, everything excelent, we will be staying there any time we visit Prauge
mostly location some of the service
location of the hotel 1- There is no available iron and iron board in the room, whenever you need it you have to call and they bring it to you and the come and take it back after 1 hour. 2- there is no much choise in the BF.
Great hotel with a wonderful location. 24-hour bar and restaurant were exceptional. Friendly and helpful staff.
Hotel staff was friendly and accommodating. We had 3 people in our party (two twins and a extra bed). The hotel room was a little tight for 3 people but we only stayed there to sleep. Location was fantastic. Everything was within walking distances to great clubs, bars, and food. I highly recommend checking out Bombay Bar and then M1 Ultra Lounge for a great night (get bottle service). The main tourist attractions were 10~15 min walking distance away. Nothing really but if i had to nitpick: Room was a little small. The elevator was slow? They charged for late check out ($30 for 2 hours - think). In comparison, we didn't get charged for late check out in Amsterdam, Berlin, and Vienna. Laundry was expensive - pricing based on individual article of clothing.
small and central
The position of the hotel is very good and affords easy access to restaurants and sites. Yes. The breakfast was not inviting and the service was indifferent.
large, airy room. asked for a twin ( 2 ladies) but upgraded free to a suite which had a double bed. however. hotel immediately made up the bed settee for me so in effect we had a bedroom each. staff- nothing too much trouble the bath. it was huge but also you needed a wide stretch to climb into it. it would have been impossible for some people to use and there wasnt a separate shower so no alternative bathing facilities. also there needed to be a handle on the wall as climbing out of the bath was a leap of faith with nothing to hold on to
The staff were friendly, helpful and responsive. The room was spacious and beautiful. I love the frescoes! The location is perfect - just steps from the Old Town square.
Central location, comfortable room. Had to change room after first - had requested double, and it was really twin. Also lot of noise from street. Second room was fine.
The location /cleanliness & service were excellent as was the buffet breakfast. The staff were also very helpful with local knowledge.
The location of the hotel is great. No wireless internet in rooms
Excellent location in the heart of the old town. Our suite had a separate living room, comfortable furniture, excellent internet connection. Breakfasts had a great selection of items. Staff were unfailingly friendly.
The location was great and the whole style of the hotel inside and out was fantastic. The staff were friendly and very helpful i will definitley return to the Iron Gate on my next trip to Prague. Nothing
very nice hotel in the center of Prague. Very nice interior terrasse.Highly recommended
The location, the quality of room, the pleasant service.
The hospitality and the helpfullness of the staff whilst we where experiencing problems with lost luggage. They could not of done more to help us and made our stay so enjoyable.
Just a magnificent experience. Like sleeping in a museum surrounded by artwork and history. Fine, courteous staff and superp service. Nothing
The staff were very attentive and the service was first class. The fact that when we arrived they did not have a reservation for us. I think they sold the rooms becasue we did not arrive until 10pm.
The ambiance and attention to detail is amazing, great tavern and restaurant, breakfast is excellent. Service and staff was excellent also. Room has old world charm, fine furnishing, luxury feel. Rooftop terrace a big bonus, great view. Showers have no curtain. Water on floor after showered. Kind of annoying. That's it, everything else first class.
The Hotel is is the perfect location, right on the Old Town Square. The Hotel itself is filled with wonderful old world charm and the staff are excellent. The outdoor restaurant on the square and the rooftop restaurant are both excellent and the food was great. A real home away from home. The hotel was having issues when we were there with a new discotheque which moved in behind the hotel playing load music till 5 am, the staff was wonderful about it but it is an issue the hotel will need to resolve as it was impossible to sleep one evening with all the noise.
Staff were always pleasant and helpful
staff were friendly and great location. the room was spacious then i expected. also breakfast was good and great view from my room. it has an elevator but you still walk to your room half floor. you should ask somebody to carry your luggage if its too heavy.
The place was perfect and the breakfast was excelant.
We loved our junior suite bedroom/sitting room. The position of the hotel on the Square. The convenience to shops and historical sites. The wonderful view from the roof garden. Good food. Polite staff.
location main loby,
Very nice staff at both reception and restaurant! Very comfy bed, nice quiet room. We will definitely come back to enjoy the night and the food at Zinc!
Very comfortable stay, friendly staff, good spa/gym facilities and a small pool even, and a great location in the very centre of old Prague City. I thought the breakfast was pricey, especially when the menu was limited compared to many other Hotels of its Class !
The staff in the executive lounge were most helpful...ad the location was great for our first visit to Prague. The management attitude is very poor when it comes to assuring my satisfaction with the maatresses in the hotel...like sleeping on the floor. and I have a billing problem. They did not honor the rate you gave me of 217 euros per night.,
Very nice hotel in the city center, close to all main sights. Quiet room, friendly staff. They also have very good restaurant, definitely recommend! Really glad we have chosen this hotel!
Great hotel in the very city center! We enjoyed our stay a lot, inluding the dinner at a Zinc restaurant!
Location and friendliness Noise from construction which was not told to us prior to check in
I had good time in the hotel the AC is not qualified
room was spacious. very limited vegetarian food in brakefast and lounge
The Hotel is beautiful, the room was exceptionally comfortable great bathroom with bath & lovely Crabtree & Everlyn products. Health club included a small swimming pool.The location is excellent, tram stop almost outside the front - which made getting around the city a breeze, fast & efficient service. Also a supermarket opposite. The Hotel is very convenient to all the sights Having to check out
We've spent 12 days in Europe, starting in Prague and ending in Vienna. The Ventana was the best hotel we stayed at, even better than a Relais & Chateau hotel we stayed in. And it was reasonably priced for this quality. Highly recommended.
Absolutely top class location next to the Old Town Square and all the attractions. Really spacious modern style suite with mezzanine floor and a big arched window looking onto the square, room 45. Staff were very courteous and helpful. Will definitely recommend the hotel to family and friends. Buffet style breakfast was very good, but could be improved with a better selection of cooked breakfast
The service was very god, and i was very quiet in the evening. It was in the absolut towncenter. The breakfast was very good.
POlite staff. Tasteful decor. Good breakfast.
The location is very good. Rate locale as a 9 out of 10. Overall, this property is a 3 star at best, but with a great location. No access to coffee in the morning until after 7:00 am. $15 surcharge for room service which was very limited. Breakfast only.
Comfortable,good location and Luxury hotel!
sillence and later chek out
Location, room/view and comfort
The hotel is in a perfect location for sightseeing, eating and shopping. banks nearby, good range of restaurants nearby. Staff helpful and friendly. Bar and Library tasteful, comfortable and relaxing. Buffet breakfast outstanding, food constantly replenished, coffee appears like magic, dirty crockery likewise. Rooms spacious and very well appointed. Rooms would benefit from provision of hair dryer and trouser press.
Good location Large rooms, friendly and helpful staff could have have larger breakfast selection, eg omlettes/sausages/eggs
Superb location right in the center. We were so lucky to be upgraded to a two floor spacious room that was really great. Breakfast with champagne and good variety. Friendly staff.
Visited art galleries and museums, walked the streets of Prague, visited cafes, shopped, and ate great food.
The hotel was beautiful and in an excellent location. Minor quibble... and i know its part of the design theme... but the lighting could have had brighter options in the rooms.
The hotel was very beautiful and perfectly located in the best part of the old city. Wonderful staff with attentive service. Highly recommended
A functional, gorgeous and moderately affordable hotel. Loved it. Be sure to secure a good online rate, as the rack rates were double what I found on booking.com I was lucky, but I saw other guests complain about their room having no shower (only a bath). Hotel gave them free breakfast.
Rooms were of a good size. Bathrooms very nice and location of hotel is well suited to seeing Prague. Loud air-conditioning system. The complimentary welcome drink was not delivered to the room and alternatively, the service in the Buddha-Bar was poor.
An excellent hotel in prime location. Fantastic room and service. Evrey thing you can dream of in an hotel in the hurt of a big city. Do not miss it !!
lights, colors, atmosphere - it's like stepping into a different world
Beautiful hotel, very well appointed and stunningly different. Location is great, right on the edge of the Old Town for convenience.
The hotel was beautiful. Amazing rooms and fantastic decoration. The staff was proffessional and excellent. Very Kind. nope. It was the best hotel I have ever stayed at.
The fact that the hotel was clean, modern and the food was good. The hotel was also very well located No complaints whatsoever!!!
Ich kann das Hotel Yasmin nicht beurteilen, da wir wegen einer Überbuchung am Anreisetag in ein anderes Hotel wechseln mussten. Die Abwicklung vom Hotel-Wechsel hat aber gut geklappt.
Breakfast buffet was splendid; fresh grapefruit was out of this world; coffee was great. Hotel decor is ultra modern-very, very nice. A beautiful courtyard for dining area. Our room was huge with a sitting area. The young man helping with our luggage and our car provided the best service we've ever had. Detailed directions on how to reach the hotel by car would have helped. Prague is a challenge--it took us a long time to figure out a way to get there.
Clean, spacious, quiet, and easy to get to from the train station. The boyf and I like walking around so taking that 5-10 min walk each day to the center wasn't a big deal for us, but it may be for lazy tourists. Double beds are literally two beds pulls together... but that's a Europe thing, not a Yasmin hotel thing.
Second time we have stayed at the Yasmin. Excellent hotel, great location, clean, staff helpful and a good breakfast. Would definately stay again and recommend.
Excellent location, walking distance from all the sights The carpets are looking rather dirty.
Modern room in good central location They don't provide an iron and board, you have to pay to have things pressed
The staff were extremely helpful and friendly, and did everything possible to make our visit pleasant. The room was quiet, and reasonably well set up. Very close to train station, and very convenient to most parts of Prague.
general atmosphere and the room is great for breakfeast: some fruits were not fresh, but from cans (ananas, mandarines); I think for a 4 star hotel this should not happen.
The staff was very friendly and helpful, the rooms are nice and clean, breakfast is great! The restaurant serves a various choice of international dishes at very reasonable prices and the food is very delicious! Overall we had a great stay and would go back any time! no
the room was ready with our requirement, the check-in staff was clear, some front desk staff and duty manager was very cooperative, good breakfast although limited, good restaurant and room service staff, good housekeeping staff, good location. was not sure if we have given "Junior Suite" it seemed "Yasmin Suite" as toled by the bell boy, the room is not children friendly, limited tv channels: non for children, most of the lifts were out of service, limited room service menu: non for children, no children laundry price list. We needed to go to a hospital for an accident, but the front desk staff was not helpful to a first timer traveler to Prague!
Location, polite and efficient staff on Reception and dining room Limited coffee/tea in room. A free ungrade was mentioned on the website - this was requested as the trip was for my husbands special birthday but did not recieve despite the hotel being relatively quiet and it was low season.
The hotel is very centrally located, and we were able to walk everywhere. Breakfast was excellent, and room was very comfortable.
The location was excellent. I didn't like the breakfast. I would prefer to be served with hot coffee or tea rather than having a pot on the table that is not fresh or hot. The breakfast was not too good - fruit salad was soggy - bacon also - certainly not too a british palate. The bar is small and needs to be refurbished as does the whole of the hotel. Hotel is very small in the reception area with nowhere to relax except the bar.
Smile of the front staff was nice. Aircondition in the room is not work properly.
The spot of the hotel. It is located very close to the historical center and also to the metro station. I would like a slightly bigger room.
Location is excellent, very centrally located. Close to a shopping mall (Palladium), a grocery store (Billa) & a convenience store is just across from the hotel. Breakfast buffet is not bad for a day or two days stay but for 4 days stay, a variety in menu is better. Hotel staff were very nice and helpful. We were told we were given rooms in a nice location. I guessed what the staff meant was rooms in a quiet location. We wanted rooms with view but got none. Also, we had to go through small stairs (5-6 steps) to reach our rooms. It's a hassle with luggage & quite tiring to have to go through it everyday after long day of walking exploring the city.
the position of the hotel was just as required the tea and coffee facilities could be improved since the cups were not cleaned proprerly and we had to ask for replenishments of both tea and milk, carpet not hoovered..
a very comfortable and enjoying stay with very nice staff.
I liked the atmosphere at the hotel, very friendly people at reception. I also very liked the restaurant where every morning we had breakfast. It was continental breakfast, good and different choice! and strudel was veery tasty!I also liked the location 'cause it takes only 2-5 min to get to the metro station Namesti Republiky, and in about 10 min from the main square with beautiful church with Adam and Eva towers and the tower with the famous clock!!! i also liked how room cleaning service worked. Once we were tired after night party and slept at hotel until about 3 p.m., so we missed room cleaning hours. But when we opened the door of our room to go out for a walk we found a package full of fresh towels, it was kind and pleasant!!!))) I liked most everything at the hotel, just noticed some stains on the chairs and table lamp...but the rest was really perfect!
it is close to old town square just 2 minitues walking. The hotel staff are not welcoming the gustes and not giving enough support and help.
rooms on the courtyard are very quiet they could do with more space in the breakfast room. sometimes you can't find anywhere to sit.
Location was excellent - easy walk from the central rail station and on the edge of the old town. Relaxed hotel and very quiet. Breakfast good. Staff were very helpful and had good English. Decor is rather dated and has a slightly musty feel to it.
The staff was freindly and efficient.
Location very central and easy commute to and from airport. Small bath
It was what I expected from a Marriott. Good room size, facilities and good breakfast. The Marriott Prague specifically > no morning gown, no morning slippers, not much on amenities compared to other Marriott hotels in Europe.
excalent service, staff were very freindly and helpful
everything expected from a 5* city hotel the water pressure in the shower was usually very low. also the water temp.fluctuated(maybe if somebody else also opened the taps in the same line...). this happened on both visits. may 18-19 and may 21-22, 2010.
large and clean rooms, the location of the hotel, the concierge staff was verry helpful there werw not bathrobes, breakfast was poor, the reception staff was'n verry helpful,the conditioning air was too cold, no view from window, the windows could'n be opened
The service in the bar was very good, hotel staff was friendly and helpful. The hotel is in a good location, 2 minute walk to metro stop and 10 minute walk to Old town Square. After staying at other 5* hotels around Europe, I was a bit disappointed by the rating of this hotel. At best it should be 4*. The rooms were just 'ok'. the breakfast was good, but expensive.
Situation was central to most tourist sights within walking distance Ouiet location but central. Decor good and a very comfortable bed at the end of a busy day excellent sevice staff very helpful in the hotel Would have liked tea facilities in room we had them in New York Marriot so missed them in the Prague hotel
Well decorated, very clean. The rooms are pretty spacious with comfortable beds, the bathroom also spacious with super large mirror. Overall, the equipment in the room was in great shape, nothing broken or overused. Very quiet rooms, we did not hear neither the street nor any other rooms, but our room was in the corner and the windows were pointing some back yard, so maybe not rooms will be alike. The bathroom had very poor air ventilation. There's no view whatsoever from any hotel rooms, the building is surrounded by another large hotel and another large building. The WiFi is super pricey, and I cannot understand why, though they do have an Ethernet connection available in the rooms, not only WiFi.
the location is very good, friendly staff parking is expensive
I thought the hotel rooms where a little tired and could do with a bit of an update to the rooms