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airport shuttle convenient ,as were the city busses , good in house restaurant a little worn around the edges
Attitudes of staff
Service was very courteous and professional; rooms were very comfortable
Great location, it's very close to the both city center and the mall. The staff was very friendly and helpful.
The hotel is close to many shops and restaurants. It is convenient for the railway station and on the city walking route.
Convenient, pleasant enough Poor lighting in room, hotel is dated, small room for a king bed
Nice place. Great location. Really small rooms. Do NOT get any of the rooms with a room number that ends in 29!!
Nice stay as usual Housekeeping interrupting us 3 times in the morning claiming they weren't notified by the desk about our late checkout for 1pm therefore interrupting our extra needed rest
Location Empty vending machines Dirty Loose fixtures in bathroom
It has charm and a richness.
The hotel is very clean and the beds are comfortable. The hotel staff couldn't be nicer or more helpful in every way.
location and helpful staff
We loved everything. The hotel was beautiful, comfortable and ideally located. The staff were very friendly and helpful. I can't say enough. I will definitely stay here again. Everything was ideal.
Excellent location. Helpful, friendly staff. Great room. We had a wonderful time.
The bed and the pillows were very comfortable. The staff was very unorganized and were very easy to get confused. The valet parking was a joke.
Very nice hotel in good location and at a very reasonable price. Rooms were clean and comfortable. Staff was accommodating and friendly. Nothing
Charming boutique hotel. First-rate front desk staff—friendly and helpful. Ideal location on a quiet side street but close to downtown's shops and restaurants. Easy walk to Brown and RISD campuses
The staff were great, not only attentive but cheerful and genuinely friendly, enjoyed chatting with us. Only a few blocks to walks along the river. Nice big room, really soft bed. We stopped here on the way home from Maine to Brooklyn, NY, and probably will again next year. The coffee.
It was a beautiful hotel with pleasant, helpful staff. The room was elegant and had everything we needed. It was centrally located. Near both great restaurants and the Providence Performing Arts Center where we caught a show. The front desk staff was a little slow when checking out. Other than that . . .it was all great.
very clean, nice and efficient! Thanks!
Clean well appointed room. Nice bathroom. K cup coffee and tea. Great location. Good staff and valley. Some minor street noise on the alley side
We booked this hotel because we were in town for one night, visiting the Waterfire festival. The location was great, close walking distance to the festival, downtown shopping, and restaurants. The hotel staff/policies were incredibly unhelpful. We were informed when we checked in that if we had called and asked for the military/ government rate we would of paid less than 50% of what we were charged. Of course, there was nothing they could do about it now. What they didn't tell us at check in was that the deluxe king room we had reserved and paid twice what we should of for, was unavailable. They happily checked us in and sent us up to what I can only assume is the worst room in this 4 star hotel. The glass shelf in the bathroom was broken, there was a large stain on the carpet, the door was so crooked on the hinges there were cracks you could easily see through at the top and bottom. But worst of all, it was a QUEEN sized bed, not KING. Shouldn't be the end of the world, but paying double what we were supposed to and then not even getting what we payed for- not really okay. Assuming they gave us the wrong room unintentionally, we gathered our things and went back to check in, where we were told that A: they can't change our room because the hotel is completely booked. B: it was in the fine print of "whatever website" we booked on that the room wasn't guaranteed. C: there was no offer of a rate reduction or other forms of compensation. Well, after reading all the terms and conditions of the website, and finding nothing mentioning the room not being guaranteed, we called the website, who did everything in their power to help, but we ended up cancelling the hotel reservation (through the website, not the hotel) for a full refund. No complaints about the website, they even went so far as to call all the other 4 star hotels in the area trying to get us a transfer. The hotel on the other hand, is a buisness I hope never to meet again.
Quiet street in noisy city Great staff Decor Stability ball in gym was deflated, so minor.
This is a very attractive hotel. The people are very nice. The rooms are attractive with comfortable beds. There is a bar downstairs with excellent music and no cover. The food at breakfast was excellent. The booking never got through to the front desk, but they honored the price on my confirmation email.
The hotel delivered as expected. Rooms were up to date. The shower was a bit tricky to use. Cost of parking $26 was a bit high
On a college tour with my 17 year old daughter and she fell in love with Providence mainly because of the experience we had at and around the Dean. Great service; everyone was friendly and helpful. The rooms and public spaces were eclectic but comfortable. Highly recommend it.
Enjoyed the bars downstairs at the hotel. The staff was pretty pretentious.
The staff was friendly. The rooms are smaller which is fine. Lack of coffee maker Small ironing board No closet
Everything about the Dean felt like it had been planned out very meticulously. The lighting, amazing linens, and custom soaps and shower gels were all perfect. We kept discovering great "little" gems throught our whole stay!
Hotel was beautiful, rooms very clean and staff very helpful
The coffee shop has excellent expresso, delicious! The elevator is an old fashioned "lift". Young people running the reception have wonderful, polite personalities! WiFi works well. Rooms have wood floors, nice decor, very clean ! I do like the hotel, and sincerely enjoyed my stay. I actually extended it two additional days! You wouldn't bring young children, I say, because of the lift.
Very expensive for a very basic hotel.
The location was perfect for the seminar we were taking the price was very high for what we received.
The professionalism of the reservation agent at the hotel. They did not have the reservation that I made in their system. So had I not called ahead of time to cancel, there would've been some awkwardness of having booked the room online only to not have it in the hotels system.
Staff were helpful Bathroom was very small and needed some renovation. Room was dark and could have used better lighting.
People were generally friendly, but a lack of either flexibility or authority with the front level staff was mildly upsetting. I booked two nights separately online. (I decided to add a night to the stay in advance of going). When I got to the hotel I mentioned this and they said it wouldn't be an issue. Just to check back in the next day. When I went to check back in at 8 AM, it was an issue. They wanted to move me because someone had already checked in online for my room? I had to spend half an hour and speak with 3 people to get it resolved. The woman at the front desk originally told me there was nothing they could do. It would have been nice if she had offered to check with someone rather than me having to ask to speak with a manager.
The great restaurant and security No
Perfect location for show @ DD Center, & walking distance to plenty of sights/restaraunts/bars/shopping. Daily parking rate of $25. Walked everywhere, so didn't use car for two days.
Convenience and good service of the hotel staffs. Room cleanliness is good and comfortable. only free wifi at the hotel lobby.
Having made a reservation for two doubles in june for oct, we arrived to find there were none available. We were give a king and rollaway torture bed. We wetre told that rooms were given to walk-ins first come, first serve. Why do you take our phone # and credit card? Parking outrageously expensive with no options.
The check in & concierge were efficient. Although whilst they foced on dining. I believe for me it would have been more advantageous to mention the trolley tour bus which shows you around the city as I was only there for one day & had travelled from Australia. By the time I read a brochure Sunday morning the tours didn't start till 11.00 when I was ready to leave.. Also my daughter Julie has called the hotel as they had debited our credit card almost $500 even though I paid cash Saturday. As at Yesterday this matter still had not been rectified. We had two rooms there, perhapsd as a good will gesture you could comp them a room in the future. Regards Kathleen Roberts Other thana the hotel breakfast lounge we couldn't find anyway else for breakfast.
Comfort of the room & location to the conference facilities in the city On the final night, there was a disturbance (drunk young men) on our floor. Despite being informed at 2.30am - the staff/security did not deal with this issue until 5.30am. By this point, my night's sleep was beyond repair! We were not offered componsation for this - which was very disappoionting, as we paid a lot of money for this room, and only managed a few hours sleep.