Overview

Palace Hotel

Jl. Raya Cipanas - Puncak, Puncak 43253, Indonesia
+62 263 524 100

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+62 263 524 100

Overall guest ratings

6.5/10 Good
Based on 1,332 reviews

Review highlights

  • 10.0
  • 7.7
  • 4.5
  • 4.4

Good to know

  • Clean hotel facilities

Nearby

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    About

    When visiting Cipanas, Palace Hotel is a great choice to consider. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Flamboyan Cafe, which serves Indonesian cuisine and is open for breakfast, lunch, and dinner. Flat-screen TVs, minibars, and slippers are offered in all rooms.

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    Amenities

    • ATM on-site
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • 24 Hour Front Desk
    • Sauna
    • Fitness centre
    • Free parking
    • Playground
    • Pool table
    • Storage available
    • Free Wi-Fi
    • Terrace/Patio
    • Non-smoking rooms available
    • Cable or satellite TV
    • Coffee shop
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    6.5 Good
    Based on 1,332 reviews
    • 10.0 "Excellent wellness & sports facilities."
    • 7.7 "Good location."
      8.3 "Easily accessible by car, said 83%."
    • 6.8 "Service is ok."
    • 6.5 "Breakfast is mediocre."
    • 5.1 "Average value."
    • 4.5 "Not very clean."
      3.2 "68% said rooms were dirty."
      2.0 "80% said the bathroom was dirty."
      2.2 "Unclean dining area, according to 78%."
    • 4.4 "Not very comfortable."
      2.4 "Air conditioning was criticized by 76%."
      2.6 "74% didn't like the uncomfortable beds."
      2.5 "75% thought it was too noisy."
    • 4.1 "Vibe wasn't good."
      3.8 "Unfriendly atmosphere, according to 62%."
      2.6 "74% criticized the unstylish hotel."
    • 3.9 "Rooms are not good."
      3.2 "68% said rooms were dirty."
      2.8 "72% complained about the bathroom."
      2.4 "Air conditioning was criticized by 76%."
      2.6 "74% didn't like the uncomfortable beds."
      2.0 "80% said the bathroom was dirty."
      1.1 "For 89%, the rooms looked old."
      0.0 "100% thought they were poorly maintained."
      2.0 "80% found problems with the furniture."
    • 1.8 "Disappointing internet connection."
      1.6 "84% said the wifi quality was bad."
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    Overall rating

    6.2 Good
    Based on 519 reviews
    • 7.5 "Good location."
    • 6.5 "Breakfast is mediocre."
    • 6.3 "Service is ok."
      5.1 "51% said the reception staff was ok."
    • 4.9 "Value below average."
    • 4.1 "Not very clean."
      3.0 "70% said rooms were dirty."
      1.8 "82% said the bathroom was dirty."
    • 3.7 "Not very comfortable."
      2.2 "Air conditioning was criticized by 78%."
      2.4 "76% didn't like the uncomfortable beds."
      2.4 "76% thought it was too noisy."
    • 3.6 "Vibe wasn't good."
      3.3 "Unfriendly atmosphere, according to 67%."
      2.1 "79% criticized the unstylish hotel."
    • 3.2 "Awful rooms."
      2.2 "Air conditioning was criticized by 78%."
      3.0 "70% said rooms were dirty."
      2.7 "73% complained about the bathroom."
      2.4 "76% didn't like the uncomfortable beds."
      1.8 "82% said the bathroom was dirty."
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    Overall rating

    6.2 Good
    Based on 759 reviews
    • 7.5 "Good location."
    • 6.6 "Service is ok."
    • 6.5 "Breakfast is mediocre."
    • 5.1 "Average value."
    • 4.2 "Not very comfortable."
      2.5 "Air conditioning was criticized by 75%."
      2.5 "75% didn't like the uncomfortable beds."
      2.3 "77% thought it was too noisy."
    • 4.2 "Vibe wasn't good."
      3.8 "Unfriendly atmosphere, according to 62%."
      2.4 "76% criticized the unstylish hotel."
    • 4.1 "Not very clean."
      2.5 "75% said rooms were dirty."
      1.5 "85% said the bathroom was dirty."
    • 3.3 "Rooms are not good."
      2.5 "75% said rooms were dirty."
      2.5 "75% complained about the bathroom."
      2.5 "Air conditioning was criticized by 75%."
      1.5 "85% said the bathroom was dirty."
      2.5 "75% didn't like the uncomfortable beds."
      0.9 "For 91%, the rooms looked old."
    • 1.7 "Disappointing internet connection."
      1.5 "85% said the wifi quality was bad."
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    Overall rating

    6.0 OK
    Based on 53 reviews
    • 6.8 "Service is ok."
    • 4.6 "Not very comfortable."
    • 4.4 "Not very clean."
      3.1 "69% said rooms were dirty."
    • 4.0 "Rooms are not good."
      3.1 "69% said rooms were dirty."
    Good to know
    "Clean hotel facilities"
    data provided by TrustYou

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