Would you like to save as your currency permanently or for this visit only?
Staff cheerful and polite but can be trained to be more attentive, some misses like no beach towels and leaving coffee cubes and cleaning materials in the room after servicing. F&B excellent. Staff still not into the details of a 5 star resort.
The staff was genuinely friendly and the service was outstanding. The remote location meant we could still experience Bali as it once was. The rooms were great but the cleaning could have been more thorough,especially the bath rooms. The palm trees planted by the hotel did not withstand the windy location and looked terrible, distracting from the otherwise great setting.
The indulgent staff and the absolutely awesome food. The restaurant staff knew about the food on the menu and made sure their recommendations were informed ones and not random guesses. The villa hosts also made sure we are comfortable and even went to the extent of trying to find a booking in hotels near the airport when we told them that we were interested to stay there instead of Alila because of the early morning flight we were supposed to catch. I expected the villa to a bit more private. People from the beach and the lawn in front could clearly see into the villa living room and pool which according to me doesnt make for a very "private" experience. The bath tub was decorated brilliantly the first night but since me and my wife were too tired we had slept off that day, the second day when i requested the hotel staff to decorate the tub once again, they refused to do so. I would have loved it if it was one single person who was called the villa host. It was not that the service was bad, Kadak did an excellent job making sure we were comfortable and looked out for, but still it would have been better if we were talking to one single person all through the trip.
Best food we ever ate, with every meal.