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We received an upgrade, which we appreciated very much!
The food and comfort of the hotel. I liked everything about the hotel.
The room was clean, cozy and had all the amenities you need. The bathroom has an amazing bath tub that can be enjoyed with the aromatherapy oils provided by the hotel.
it was quiet , everything was super
Rooms were excellent, staff were friendly and shuttle service into Quebec city was really convenient It was further out of the city than we first realised and we thought this might be a problem, but as it turned out this was not an issue as the shuttle service provided by the hotel was reliable, comfortable and easy to arrange.
For a family type hotel, It was quiet, no noise throughout the night. Pool hours could be longer, the pool closes at 10 pm.
Location was good and the free parking staff was pleasant and helpfull 3 nights , 3 times I had to get my key re activated, tv in room sub standard making an awfull sound when it came on.Hall way and rooms finish not very appealing.
The staff was friendly and helpful. They advised us where to eat, and were able to answer any questions we had.
King size bed was very comfortable. No restaurant on site and the only one walking distance was not good at all.
It was a nice hotel. There was a spa that I would have liked to take advantage of. The swimming pool was not adequate at all. There was no breakfast included in the cost of the room and to have breakfast was expensive for breakfast. I understand that there is a courtesy bus to take you to the mall and down town but this was not explained to us and we took the regular bus everywhere. It also seemed to be further out than the others. The spa was advertised but we didn't know what was available and the time and the cost. I would have liked a manicure and a pedicure but I understand that was not offered.
Free parking,easy access to old city,clean. Polite helpful staff. Room was very nice.
Big parking lot. There was a smell in the room as though there was a flood before. We could not be moved to another room, the staff gave us an oxygen machine, but it only added another smell.
very nice service and room the restaurant not open
it was quiet. felt like I was alone on my floor the pool. too shallow and water not clear. no towels
The room was neat and clean. Our room was directly across from the ice machine. This fact, plus another constant buzzing from some other machine gave us a miserable night's sleep. In the morning we all agreed it was the worst, ever. Unfortunately, our concerns were not understood and the clerk just said,"yes, we have six ice machines."