The hotel rooms were roomy and clean. Very close walking distance from the Vatican. Not as centrally located from a majority of the historcial sites.
The cleaning staff at the hotel was very nice and curteous, much moreso than the rest of the staff. The included breakfast and service was below average at best and the staff at the front desk was not helpful. The location was close to the Vatican, but not very close to the main part of the city, or to many notable restaurants.
We wanted a hotel within walking distance of the Vatican, and yours was great. We had just come off a month in Egypt and wanted 4 days of pampering and top level hotel experience to rest before flying home, and your hotel provided it. We will come back and recommend it to others. No complaints whatsoever.
The staff was great.
The staff were friendy and helpful, the rooms were spotlessly clean, towells changed daily. great location for getting around city and nice area with a few bars and restaurants if you didnt want to wonder too far. Nice and quiet. A safe was provided free of charge in each room. The only negative point raised by a member of our group was that there were no tea/coffee making facilities in the rooms.
to be near every where
location and the staff, everything is very nice
We are very satisfied with our Superior Double Room and all its amenitites especially the Starbeds (soft feather beds) and the bedding.
Proximity to the vatican
Great location near Vatican. Quiet. Clean. Very friendly and helpful staff. Balcony rooms were nice feature over most other hotels. Restaurant food and service was very good. Would definitely stay here again..
facilities and excelent location in rome n/a
excellent location , very fast elevators ,
v.good location and comfortable room
Good location .. close to transportation, tour agency close by, easy walk to tourist areas. Great breakfast buffet included with stay. Staff was very friendly and helpful. bathroom sink was cracked, stains around the tub faucet, tub was dull in appearance ... probably old and needs to be replaced.... internet connection weak or intermittent,
Excellent room (inlcuding facilities), location, and staff. No.
good enough for short business trip central lokation but really nothing around. very late chek in- after 2p.m. It is a question how to plan the day if I could can get in at 2p.m. ?
Perfect Location: very close to Railway station and hop on hop off buses. Yet quite close to all main attraction. Hotel staff is very helpful and polite and can recommend nice restaurants nearby. Rooms are extremely comfortable and clean. Highly recommended!!! it was a bit too warm in the room and we couldn't cool it down using AC. But opening windows has helped
Excellent location, friendly staff conversant in English, comfortable room, and an early breakfast which for tourists with a full day planned was good.
Rooms were spacious and very clean, good location close to metro and termini station, good breakfast buffet, friendly and helpful staff
location, excellent service from the staff, room comfort, excellent resturant
Staff was helpful and courteous. Excellent location Room was dated and somewhat shabby.
Excellent location. Well established hotel. Great value, Would definitely use again.
Excellent Proximity to main attractions in Rome, friendly Hotel staff, Nice Street, nice rooms,
While the location is great, and the reception, bar and restaurant are beautifully decorated, the room itself looked a bit out of date and used. There were stains on ceilings. We also had a difficult time keeping a comfortable temperature (too hot) even though we were there in mid-November.
Nothing only the location the room was old and noisy its not a five star hotel i wont give it 3 stars
The concierge staff is very helpful. We arrived at the hotel at noon, after almost 24 hours of travel. We were exhausted. The front desk staff reminded us that check-in was at 2 p.m., but proceeded to allow 11 other couples/families to register and go to their rooms before 2 p.m.. We sat in the lobby for 1 hour and 45 minutes. The front desk did not check with the cleaning staff until we had been sitting there for an hour and a half, and I went to the desk a second time. Not a great way to start a vacation.
Everything was great, from the room, to the staff, to the location. Nothing.
Friendly welcoming staff Nothing
the service in the hotel was excellent. rooms were dated
I liked that the hotel offered us a better room after initially trying to put us in a not renovated room that would have made me leave it at once were it the only choice. I liked that the hotel immediately brought us better pillows after we asked for the hard foam ones in our room to be replaced. I liked the breakfast and the friendly staff
The setting and quality of staff, we enjoyed our stay and were upgraded although we did lose the balcony suite booked. Very convenient for our stay in Rome and we would book there again An initial lack of coathangers, only 4 provided but more were provided on request. Also a problem with heating/AC
Friendly staff!!! Spacious room(too much for overnight stay), nice bathroom, good breakfast. Price a little steep for one night.
Friendly staff, good space utilizatoin and modern style There is no WIFI Internet service in the rooms. The rooms needs better ventilation. Although they are clean, they can easily catch any smell.
A great place To stay in Rome. Breakfast was regular.
From front desk to breakfast and bar staff, everyone was very welcoming, friendly and very patient with our limited Italian! Large room with balcony was great - very comfortable but not fussy. Great paintings everywhere!
Great location, decent breakfast, nice bar, and great staff... Horrible mattress........
Location The room had a persistent mold/mildew smell that we could not get away from. The bathroom door would not stay open and was very heavy. Staff was made aware and they said they were booked for the night, but we could switch in the morning. We never heard back.
The hotel staff were very friendly. The showers in the bathroom were a little small.
Loved the rooms, the size, and the shower! So many rooms have terrible showers or shower pressure, this hotel was great in that regard
Good but overpriced hotel (as most in rome). Good location (near vatican and piazza del popolo) Small room for a 4 star hotel. Average berakfast.
Staff was friendly and helpful throughout the hotel and restaurant. There was a strong oder of disinfectant throughout the hotel. You could feel the springs in the mattress.
Interior design (of rooms) & convinient location for shopping. We were a bit underwhelmed by the breakfast.
newly renovated, the interior design is very beautiful, clean rooms, central location between piazza del popolo and the vatican. in general we stayed fairly satisfied with the hotel. the room was small and the breakfast was very basic.
Location. The room was extraordinarily dark, and I'm typically a fan of less lighting. It was also much smaller than advertised online; staff said they had included the bathroom size in their calculations. Staff were not unprofessional, but less than friendly and welcoming. This became even more apparent when we changed to a neighboring hotel where staff were superb.
best location that can be for family, center, but quiet. stayed with the kid and the room was upgraded to Delux triple for free. Very good terrace to have brcfst or lunch.
Excellent service from all sectors ! Rooms are cleaned twice a day !
The location of the hotel is fabulous! I could walk to the Borgese Gardens, the Trevi Fountain, The Spanish Steps and the Colloseum! The shopping in the area was fantastic! I only eat fruit in the morning and I found the fruit salad skimpy, composed mainly of apples and swimming in a sea of orange juice from concentrate. Surely a 5 star hotel should have a wonderful fresh fruit salad, with melon, kiwi, pineapple and berries.
Locations is great, hospitality was great, hotel atmosphere is excellent. Mix between classic and trendy. Breakfast.
A lovely, elegant hotel located in a prime location! Excellent and very attentive service. Hotel staff made me feel very welcome and was extremely helpful in providing information about restaurants and things to see. I requested an early check-in and the hotel was able to acccomodate me. I would definitely stay there again. It was a little tricky trying to adjust the water temperature in the shower.
Friendly staff and good location Room service, mini-bar, etc were very expensive
We had some difficulties with our booking due to unclear communication with bookings.com but the hotel staff, in particular Claudio was fantastic and sorted it out for us very pleasantly and efficiently. He was also excellent with recommendations for sightseeing tours, restaurants etc. We thoroughly enjoyed our stay at this fantastic hotel.Kind regards,Susan and Max.
everything was excellent, but the breakfast was poor
location near good restaurants and comfort no
Great location and spacious, clean room. Free breakfast was a nice value too. No air conditioning in October so room was unpleasantly warm, especially during the day. Staff was not interested in helping us for the most part.
It's near most of the touristic places in Rome, you can easily walk to the Colleseum and ancient rome; A metro station is 2min far from the Hotel, a day in the vatican is easily done; and you can take the bus and arrive to the famous shopping street Via del Corso in Rome; in addition, a big buffet for the breakfast is served every day, very clean, very tasty, many choices.. the service of the Hotel is very good; the people working there are very helpfull and talk english; they help you and explain to you about the city and the places you can go to, especially if you are going without a guide or a tour; special tours are made every day from the hotel for the persons that would like to join any tour. At night, lots of noises from outside, where there is a street at one side of the Hotel, many people walk, dine, drink, etc... too much noise, but we used to it later, and it stops at 1h am, so not really a problem;
The hotel location is super, 5 minutes walking from the Colosseum. Metro is 2 minutes as well.Hotel personal and breakfast service is quite good. The hotel rooms are bit old and all the furniture and other eqipments are quite used. The safe in the room is too small for a laptop. There is only one big cover on the double bed.
I believe the ratio quality/price is out of range. The hotel should not be rated as 4 stars. Rooms are not up to standards and facilities are poor.
Pleasant & helpful staff. Realxed atmosphere. Good location for sightseeing. Breakfast well presented & plentiful.
Just a perfect place to stay, gonna come back if ever go to Roma! Super helpful staff! Perfect location! 100 m. from the Covour Metro Station Exit! The TV's in the room are kind of out of date looking (Not flat screen)
We had a big problem with very noisy people in the room next door - still partying at 4am. We didn't get much sleep.
room was comfortable, big and relaxed breakfast was not good enough.
fresh and softer bread / breadrolls for breakfast would be a bonus for a **** hotel
Room was great! Cocktails were great! Staff friendly and helpful! Breakfast provided was great! The restaurant had beautiful food (Try the Gnocchi) !
The staff members at the hotel desk were very helpful. Breakfast was better than I would have thought given some bad reviews at booking.com. The Colosseum is really closeby.
We had an interconnecting family room which was well appointed and the bathrooms were very nice. The downstairs spa is great but the gym is not really a gym with just a treadmill and a weigh station. The bar and restaurant are good and the location is excellent - 15 min walk to main shopping area and plenty of restaurants nearby.
clean hotel over-all. bathroom tiles could be cleaned up a bit. location-the street it is on is a bit grim.
A very modern & quiet hotel, out of the main city, but easily accessible to bus & metro. Staff were friendly and helpful The hotel was very expensive for drinks & food, and this clearly obvious with hardly anyone in the bar or restaurant.
The hotel was undergoing a TOTAL renovation. Scaffolding on ALL the windows. The pool was out of commission. The rugs and furniture in all three rooms we were shown were in tatters and stained. VERY cagey reception with NO disclosure of the state of the place. Finally after many attempts, the manager arranged for us to switch to a sister hotel which was fine. This was after many unreturned phone calls and being told she was unavailable. Only after I informed her that I was a journalist did anything progress.
Balcony of deluxe suite No bbc, cnn etc for news. no English speaking tv shows
Location was excellent. Hotel was clean. All employees were very friendly (parking, front desk and room service). Hotel policy not family friendly for families larger than 4. We are a family of 5 (3 small kids). Hotel wants families such as ours to book two rooms (no more than 4 people per room). It is already expensive to travel as a family. This is not where hotels should be placing their effort to make an extra euro.
Contemporary stle, location Small room, cheap tv (not flat screen), poor gym & pool opening hours (only opened at 9am), poor value breakfast
Amazing design. Luxury
Generally everything was ok only one complain, pls see below no i-net connection in the room, price for i-net use for common PC was Incredibly high, PC are very old
The Hotel is located close to the metro and in a great location for shopping and access to the sites. The hotel has been renovated and is very funky Bar & Restaurant staff where very poor. Sat for 15-20 minutes and never got offered and service.
I like the location of it and the worm design and the lights and the rooms are comfortable Yes there is no wirless in the hotel and there a computer in buisness center only one and its mouse doesnot work good
This hotel shouldn't be classified as a 5 star/luxury hotel. Very old furniture/tv/no luxury stuff in the room. Hotel molto scarso, meriterebbe a fatica le 4 stello. Sicuramente non è un hotel di lusso: stanze piccole, vecchie, con pochissimi servizi (la tv non è neanche a schermo piatto). This hotel shouldn't be classified as a 5 star/luxury hotel. Very old furniture/tv/no luxury stuff in the room. Hotel molto scarso, meriterebbe a fatica le 4 stello. Sicuramente non è un hotel di lusso: stanze piccole, vecchie, con pochissimi servizi (la tv non è neanche a schermo piatto).
The staff were very helpful and the parking very convenient also a great buffet breakfast The front room proved very noisey - had to move and was put in a very small room ,
Nice size hotel - not too large. Handy transport links to metro for airport/getting around the city Lovely breakfast buffet - large spacious dinning room Helpful staff The shower - flooded the bathroom everytime I used it - which left a damp smell in the bathroom.
the hotel was near the metro station .so its very easy to travell in rome using the metro, it near the shopping streets . the staff was good .. the breakfast was very poor
There hospitality They all have service with smile
The hotel was beautiful and clean. The staff we exceptionally friendly especially Antonio. Best hotel visit I have had in a while. Location was perfect as well.
it was clean and somewhere to stay price
Fabulouse breakfast and wonderful friendly staff, happy atmosphere
Very good breakfast and very good location! Everything was perfect!
To be honest i have nothing good to say about the hotel. Its near the subway thats it really. The room was small and the bar was not opened when we got there on are first night.No internet in the room or the bar only in the hall. The shower was broken. I cant believe its a four start restuarant.
Very clean and efficient staff The road noise - very poor window soundproofing on th street side. And ineffective airconditioning. Not overly serious problems or we would have metioned them to the hotel.
location is good.
The room was great. We stayed one night only to get back home and fly out of Rome. We were 10 minutes from Ancient Rome and the colosseum. We discovered we were three blocks away from the church of the holy steps. If you are Catholic you must visit the church and climb the steps Jesus did on your knees. The steps were from pontiff pilot palace in Israel and brought from Israel by St Helen. The staff was great and breakfast was excellent.
This hotel is in a great location for public transport. It's 30 seconds walk from the bus/train/metro station which all connect. The rooms were spacious and clean. The staff at reception were very helpful and friendly. I had no bad experience or difficulties during my stay.
Very nice room. Best we had in two weeks in Italy. Excellent breakfast included. Very convenient to train station, metro station and bus tours. Easy walk to Colesium, and most major points of interest. Easy to get everywhere. Front desk and wait staff efficient but stand off-ish--not what you could ever call welcoming or freindly. No different, however, than the typical lodging in Italy.
The roof terrace has wonderful views, and the hotel overall was very comfortable The hot water could have been hotter! Unfortunately, the service on the roof terrace in particular was poor, slow and amateurish, unlike that in the rest of the hotel.
View from roof top bar Check-in not efficient. Initially taken to a room that was already occupied
big room, clean bathroom extremely poor breakfast; to expensive for the services offered
the roof terace is very good and the view is breath-taking-saint peter church in the night, the room was really big, they expect us with the extrabeds done and offered us a bottle of wine
the location is very convenient.the staffs are very passionate to give help. facility ( e.g. TV ) is a bit old-fashioned, and not much international program available.
The hotel is in a fantastic location about 5min walk to the roma termini and the metro that is next to the termini. The staff at the front desk are business-like who are generally helpful. The room we had were very clean and well laid out. We had a wonderful room with a open view of the city. We did return to the same hotel when we went back to rome to transit to go home. Breakfast at the hotel is abundant and staff in the breakfast area are fantastic. Very prompt and very friendly. Food are replenish quickly. Overall, we were pleased with our stay. We wish price were less expensive and internet access free of charge will be excellent. The hotel could also stock a couple of adaptors suitable for vistors from asia at the front desk. The staff did direct us to get suitable adaptors from a little shop nearby to buy.
cation near terminal, large room, breakfast It was cold at night, we asked to heat the room, they told us that they had to economise and we changed the hotel
Hotel location could not have been better (across the street from Termini). Breakfast was much better than expected (full breakfast not just continental). And the rooftop bar was a great place to relax.
location was a plus factor, surrounded by many cafes/restaurants, metro and bus station close by, although all major sites within walking distance the superior room i booked looked contemporary with nice furnishings, however on arrival we were allocated something completely different, when i complained i was informed there was more than one type of superior room, it was only when i refused to move from reception that the room i thought i had booked was allocated to us so beware you may end up at the front of the hotel overlooking a very busy/loud main road. Stated television with internarional channels, only one english one - BBC World News ! No tea/coffee making facilities in the room - unacceptable for the price we paid.
Liked the location, the room, facilities, breakfast The air conditioning wasnt working properly.
The location was good and the hotel was convenient for sightseeing in Rome as it was only a 15 minute walk from the coloseum and Trevi fountain. We chose an economy room which I wouldn't recommend as the beds are far too small for two people.
The access to the sites in Rome. The quality of the superior room.
very central to rome attractions clean comfortable no bar or resturant
Excellent, modern and clean room, with a large bathroom Check-in and front counter staff were frequently distracted (on the phone, etc) and at times not particularly helpful
Location is good all room facilities was old. Awful service, unhelpful and somethimes rude. The room was very smal and uncorfotable. There is no air conditioner. Our windows look on yard. And every morning we woke because of someone`s talking loudly in the yard. We cant even see the sky, because of tightness of the yard. Absolutely awful breakfast. noone from the staff pay attention to you. The salad was spoiled, pineapples turn sour. I will never stop in this hotel. it may have 2 star, not 4!
Excellent position, 10 min walk to Piazza Venezzia, 25 min walk to Trevi Fountain. Good area, beautiful architectural buildings There is room to improve the staff at the reception, and the staff at the restaurant.
location was great!!! in the middle of via nationale, great shopping area, very close to the metro ( 5 mins walk). WIFI connection and for those who don't have laptops, there is a business room in the lobby. The hotel is infront of a great cafe that also has reasonable prices. No breakfest included... hotel staff should have more knowledge of places to go and recommend more specific places.
nothing many things
The rooms were very comfortable and clean. There aren't any restaurants near the hotel.
The staff were professional. The need for our children's during the stay was well taken care of. The relative distance to Vatican city was favorable. The room has a contemporary design and the bathroom is pleasant. The room was very small. There was no facility in the hotel of note. Breakfast was marginal. The area around the hotel is not interesting.
The breakfast - very very poor
Very spaced out. Excellent breakfast. Pretty quiet setting. None
Hotel staff were polite and knowledgeable. They provided excellent directions to many local attractions.
the room was great and comfortable - good location very poor breakfast -bad coffee
continental breakfast and friendly staff hotel room cold and settings were hard to fix
Room was very comfortable. room service also excellent. Location - transport is not near the hotel. Administration - when we checked out, early in the morning, breakfast boxes were not ready, though previous day we were promised thet boxes will be ready in the morning.
staff friendly, the room was clean and warm and breakfast was fine for italian taste. The parking space is free e it's not far from city centre by car...I'm not sure with the bus or underground as I did not use it..
It was ultra-contemporary with all the technology present designed for comfort of the guests. The room--we had a suite--was spacious and soothing. The staff was super-attentive, too. My husband, son, and I spent three weeks in Italy. This was by far the best place we stayed. I feel I got real value through Booking.com, but then, you have never let me down. It was a bit far away from the action. (To say that it's close to Vatican City is a bit of a stretch.) However, it was also nice to be away from it all, and in a neighborhood with "real Romans." We went to a snack bar nearby, and it was amusing how we were treated since they didn't see many tourists. I would stay in this place again in a heartbeat.
The location was unbeatable & the room was nicely appointed and clean! Even with the windows open at night there was no traffic/city noise and the breakfast offered plenty of options. For 4 people the room was quite small. When the second bed was open there wasn't any room to walk around the far side of the bed & there was only room for 2 small suitcases.
Very nice hotel near the Vatican. Great location for sightseeing. Very helpful staff and excellent breakfasts!
very close to the vatican The light fixture fell off the ceiling, which the attendant did not believe it was possible. I looked as if it's happened before looking at the fixture parts and the ceiling. Also, one of the beds was wet for some reason. This was the third time we stayed here and had outstanding stay the first two times.
Great location near the Vatican. Very nice room with a balcony. Friendly and helpful staff. The elavator was slow and small. There was no AC in the room, but we were able to open the balcony door to get a cool breeze.
The location is very good, a 10 minute walk from the line a metro station and a 15 minute walk to st peters square. Breakfast was very good with a wide selection Avoid eating at the bar go out for lunch and evening meals
The hotel was excellent, the staff extremely friendly and welcoming. We had a wonderful stay (we only wish our viist were longer!)
localization, charming hotel
The breakfast was of a very high standard and with a good choice of items. The shower cubicle doors did not open wide enough my mum who was travelling with me and does not have good mobility struggled to get in and out the cubicle.
Friendly and helpful staff. Excellent breakfasts. Clean and nicely decorated
Hotel staff was very accomdating and was able to take care of all our problems. The driving directions were not very good and hard to follow. no
Availibility and comptence of the front desk staff, as well as quality of food and kindness of the lobby bar staff The service of the Baby restaurant (michelin one star) does not know to smile, and is not in correspondance with the level the restaurant pretends to have. The lobby bar staff is far much more competent and skilled
It was a perfect , nothing to complain.I am sure i would like to go back again. Nothing to complain!
Good location, within beautiful park. Staff were rude and indifferent
The hotel had a pool which was unusual for Rome and due to the heat was very welcome. I thought the food at the hotel was very poor, including the Baby restaurant. I also thought that the rooms were very small and cluttered for such an expensive hotel.
nothing. Vastly misdescribed and over rated everything
The staff was very helpful and polite, everything was excellent
The room was great with a fantastic view of the pool. The Air conditioning was also excellent. The staff was very attenetive and friendly. I would stay at Aldrovandi Villa Borghese again and recommend it to anyone I know goint to Roma! I have nothing but praise for the Aldrovandi Villa Borghese!!
First rate hotel with charming staff and very convenient courtesy bus to city centre Our room suffered from a little road noise, but not enough to make us request a room change
additional charge for Internet - 17.00 Euro per day - breakfast average - breakfast in the room additional charge
The friendly hotel staff and great room. The location. I wish I was a little closer to the major sights.
Rooms are perfect, clean and rather large. Service is on very high level. Situation is not perfect, but if you have money to stay in such kind of Hotel, taxi fees should not bother you.
the rate v.high
The dinner at Pergola, the view from the room, the facilities, and service in the imperial lounge. The bathroom was not entirely in order and did not meet my expectations of high standard. The room was not cleaned at all when we returned 16:30 on the second day of our stay,allthough they cleaned it quickly when we informed them of this.
Service and comfort Price of the dinining
If this hotel was anywhere else but in Rome, you would consider it old and run down. The furniture in the guest rooms is ancient and the decore is very tacky. They are trying to go for some "original decore" look, but unless they want to tell me that Julius Caesar stayed there himself it's not working. The furniture in the guest rooms are not "antiques"; they are just old.... Sadly I'm not sure there's much better in Rome. The city seems to get away with never having to remodel, update, or provide any amenities under the disguise of being "authentic." Their "concierge" is useless. Other than showing you a map of the city and telling you how to get to the Vatican, they cannot/will not do anything to actually help you. They are really just untrained and glorified bellmen. Not what you would expect from a purported "luxury" hotel. Finally, they seem to think that using the pool is an optional amenity. There's a charge if you want to sit anywhere by the pool. Chairs and beds are not free. What mutil-star hotel charge to use their pool??? That's the stupidest thing. The result is that everyone is forced to sit in a circle around the edge of the pool or to lay down on the concrete.
This hotel is excellent. It is really beautiful and very refined. The food is top quality and the staff are suburb in everyway. It is a little removed from the city by being on a far hill but once you see the view from your room of Rome, you get over that.
Words can not say enough, being from Dubai i have been spoilt with staying in some great hotels here in Dubai, how ever, the hotel Rome Cavalieri is at the top of my list for Europe, everything was great, as i say words can not say enought supurb and well done to all the staff at the hotel
the staff were very friendly quite pricy
ilike the SPA and view the way of dealing with the staff specially concerage and room service they are very bad as 5 star hotels
every thing was great
beautiful big room nice support staff bad location far from city center hotel charges you for everything
Everything. Bellissimo! Perfecto!
The friendliness of the staff. The prices for the room service menu were extremely high. Also, the cupboards were not well designed (hanger rods placed very high and it was hard hanging clothes and getting them down).
The hotel staff were veryprofessional. A really excellent hotel but Two very small picky points. For the early birds, the Gym and Breakfast only open at 7:00 If you are on a tour to the Vatican or outside of Rome, you could be leaving at 6:45, which therefore doesn't give you access to the breakfast, or gym.
the location and the room standard I did not like the breakfast. It was not up to the satdard of a 5 star hotel. Also thehotel was offering SPA services which were not located in the hotel , but in another hotel, which is not convenient especially during cold times.
Good location, qualified personnel, hotel corresponds to expectations of the guests. As a wish: to have own SPA zone. It is inconvenient to visit hotel restaurant in the evening, it is necessary to take a reservation at least, for a day earlier.
the location and the view from the 7th floor restaurant the 6th floor breakfast buffet. Horrible flooring. staff not as attentive or as friendly as in other 5 star hotels we visited in Italy. Mirabelle restaurant was lovely, however the bar area needs attention, too small, and way too much traffic from kitchen to enjoy the beautiful guitarist
Very nice rooms, clean, great service, nice location. Breakfast was execellent. Rooms and bathrooms were renovated. We liked everything...
The staff was extremely kind and assisted efficiently in providing good addresses and securing bookings for museum visits, etc. The rooms are very well equipped, very clean and comfortable.
Beautiful eurorpean decor, the terrase for a glass of Procecco, locations, quietness. price of meals
splendid breakfast with good view 7th floor bar and restaurant not open during our stay
Exceptional service from staff. We checked-in before check-in time and a room was made available for us very quickly. Our stay was only 1 day so we did not have time to try the hotel facilities. Breakfast was included in the price paid for the room. We were leaving early the next morning and we were told that a take out breakfast would be ready for us. I found this very nice but the next morning no breakfast was available. Bed sheets and blankets not comfortable,
location. roof terrace the hotel is tatty and does not have the level of service I expected from a 5 star hotel ... the beds are incredibly uncomfortable and we slept badly. This is a 4 star at best and does not have any romantic or luxury component to it. The roof terrace is nice
Central location, clean rooms, well working aircon Staff at reception was too formal, no way to get a smile...Breakfast is out of wack for a 4* hotel, internet should be free and not at euros 20/hr...
Location was great. Room size for Europe was very good. Had room with terrace which was nice. Will stay again in future and recommend highly to others.
Location was excellent and the staff were friendly and very helpful. Room was excellent - very clean and comfortable.
Closeness to city centre; still quiet and cosy Reception personnel a bit cold; other personnel very friendly
they upgraded us to a suite too close to trevi fountain so there were too many people up and down the street; chose because breakfast was said to be so good-- we have had better.
Excellent location for tourists. Front desk staff lacked smile, and not very helpful apart from the very basics.
extremely close to all points of interest in Rome city including all classical sites. Reasonably quiet, if that is at all possible in Rome. The restaurant was not appealing to us: the prices were quite high, the service was slow and it was right next to a major traffic artery as well as the to the foot pass leading to Fontana Trevi.
Excellent room, bathroom and hotel Poor service, arrogant and unhelpful staff made interactions with reception unpleasant. "Attempts" were made to service the room after 2pm each day exactly when we returned to our room after spending the morning and early afternoon sightseeing. This poor timing of the proposed servicing of the room was obviously intentional so as to avoid servicing the room. No soaps where replaced during the 4 night stay. Initially laundry was not done even after making a special trip to reception to obtain forms and understanding of their proposed laundry procedure. Laundry was only completed after an argument with reception. The hotel stay was not good because although the hotel is great but management is very poor
The hotel was in an excellent location. The memory foam beds were extremely comfortable. We especially enjoyed the private patio. The bathroom was not clean. There were dirty fingerprints on the wall and even a bloody one. Breakfast food was very good but the waitresses were very impatient with guests when the coffee machine was out of order.
1. location 2. room breakfast is to correspond to the price (quality and choice are very poor)
Luxurious; great location and views from roof terrace Reception staff OK but not overly helpful, waiters / waitresses very helpful; expected food, drink etc. to be expensive but was actually exhorbitant
Excellent central location just off Piazza Navona. Nice rooms, well decorated. Staff friendly. Bedroom was too hot at night - air conditioning had been turned off.
we stayed in the navona sutie and it was terrific. we celebrated my wife's birthday and they supplied us with cake, champagne, fruits and gifts. the shower was not great and could use instructions as it had many features.
evry thing is excellent staff is excellent the hotel is away from metro you should use taxi but no broblem as the hotel is central the taxi will not cost a lot no room service after 11 pm
All staff were very kind The gym was not confortable, very cool and not any matress at the floor for exercices, not sauna ??
The staff were very efficient and pleasant. Very good location for siteseeing and shopping in the heart of Rome. Very good restaurant with quick efficient service.
Proximity to the sights
fantastic location, ambience and service
Very nice hotel that managed to avoid the many modernisation gags that have destroyed the atmosphere in so many formerly great hotels - without feeling dusty, at all. Yes, the corridors and the lift could do with a new coat of paint, but who cares. My room was spacious and lovely, with a private terrace overlooking the rooftops; perfect for having breakfast while catching the first rays of the sun. It's a small hotel. Take the Danieli in the sixties, cut it up and let a small piece of it overgrow with vines in the middle of Rome: voilà, the Raphael. Staff exceptionally nice and well-trained. Location unbeatable.
The staff were very friendly. Breakfast over looking the terraces was nice.
The day clerk was very helpful. He always had a 'friend' who could do a tour etc. But the friends all turned out quite well. The breakfast room is very pleasant. The offering was fine -- would have liked some fresh fruit. It is really located in a back alley, so our room had no sunlight. We had a quad (two adults and two children) which was really small. The night clerk was not helpful at all.
Its very close to anything in Rome. The room smelled of smoke, the breakfast was terribly for a 4* hotel.
The location was great-within walking distance to everything. Unlike many hotels in Rome, it was quiet because it was not on a main street. The rooms were mostly updated and had a very charming decor. The person at the desk recommended great restaurants. They keep the dirty toilet brush next to the toilet, causing the room to smell. The hair dryer was old and did not work; I was ignored when I told the front desk about it. It appears that the hotel employees receive a cash kick back for recommending tours and transportation. The tour they recommended was not good. We asked for a taxi to take us to the airport and without our permission, they sent a private car which was more expensive.
great location, nice little bar in lobby, great view from breakfast room.
The rooms were clean. Reception staff helpful. The hotel was not a 4* more like 2/3* hotel. The breakfast buffet was very poor, compared to the previous hotel we stayed in which was a 3*.The upgrade rooms were just standard rooms, compared to the English Choice Hotels we have stayed in previously. Had a problem with our standard room, but it was sorted out quickly and reasonable.
Very friendly front desk reception and helpful service staff. Location was sick walking distance to beauty sites, restaurants and bars. Breakfast was ready, fresh and had a sweet terrace view of the city. Room was mediocre size and amenity wise (physical dimensions were small, linens and things were average).
The location was perfect for walking to most all of the tourist sites! Most sites were a 10 minute easy walk. We also loved the breakfast room with a view, and the breakfast was really good too. The morning desk person was very friendly and most helpful. He spoke English well and even helped us book our train ticket to Bari. We didn't like the hard bed and flat pillows. But that is personal preference.
The service from the staff at the front desk and in the breakfast room was excellant. the location was great! The rooms were small and cramped as was the lobby area. hotel was ranked as 4 star but appeared as a 3 star. The food for the breakfast was old: the yoghurt was past the expiration date, apples had brown spots and they were the ony fresh fruit. the only other fruit was canned peaches.
convenience to centre attractions smoking odour throughout hotel; we had to change rooms on the second day because of this (I specified non-smoking room); bad odour from washroom as well on first room. Bread at breakfast was not fresh nor was scrambled eggs and bacon cooked well; and coffee was warm not hot.