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The home-made sushi during dinner. Noise level. For western-Europe (D, B, NL, CH, AT, FR) it would be rated as 3-4 stars hotel.
Buffet dinner was excellent and hotel service very good. Hotel well presented and clean Beds were a bit hard, room cleaning was ok, but not 5 star
The hotel were very friendly and helpful,the rooms were comfortable,the food was very good.I liked the pool. I think that the bar prices are over the top,a half a litre of local beer was 6 euros,in bars nearby it was only 3 euros
The Food was amazing it was well presented with a fantastic choice everyday the quality was second to none, staff friendly and attentive, I would go back and spend a full week next time!!!
Mallorca Palace felt like a really nice oasis to come back to after a fun day at the beach or site-seeing. Sa Coma beach is very clean and safe for children. Not too busy. I didn't mind at all that the Mallorca Palace hotel isn't sea facing, it's so close anyway. We enjoyed the evening meals - good selection of choices and the service was excellent.
clean and quiet
It´s comfortable, it has a nice swimming pool and is surrounded by a natural area that helps you forget you are very close to other hotels.
The location and facilities, particularly the use of Biomar Spa. The hotel bar closing at midnight when bars in other hotels including the other Proturs in same complex remaining open and allowed smoking in the bar areas when your hotel did not. As a result of bar closing early and non smoking policy in bar our party of 6 went out to other bars which stayed open later and permitted smoking. Also no porter available to assist with luggage on arrival/departure.
Clean & comfortable rooms with quiet and efficient air conditioning. The food was good. The outside could do with redecoration
Everything about it. Hotel was perfect just what we wnted. Staff were the friendliest I have met when staying abroad. Food in one of the resturants was not very good but was not a problem as there were 5 to choose from and the rest were lovely!!!!
Location of the Hotel is great: maximum 100 m to the beach. The same distance to bus stop. Rooms are big enough, nice terrace and sea-view. Sometimes there is smell like in toilet in the room, in the same time in toilet normal smell. It was strange and not really nice. Something wrong with condition-system.
good customer service good location on the beach I booked a twin room and was given on arrival a very small single room on a floor below the lift engine room so very noisy. I complained and given a nice double on single use the following day. Being mainly booked by Germans the food was exclusively according to German tastes (too much fried food and according to German expectations) therefore not much choice, especially at breakfast. I would reccomend the hotel mainly to Germans as everyone else would feel a bit out of place.
location, parking convenient, We were on half board, The food at dinner was mediocre especially the main course, poor quality and lukewarm.
The location and room was ideal. The view from the room was amazing and because we had limited information about the hotel before going, we were pleasantly suprised. None of the staff there spoke English, but was not really a problem as we got by.
Excellent sea view from balcony The room was never cleaned for the full 10 days we were there. We had to ask for clean towels. We booked using a credit card and checked the website to see that it was accepted yet were told we had to pay by cash when we got there.
Proximity to beach , bars and restaurants. View from the bar. Air conditioning Some baics missing from room - no rubbish bin, coat hangers or soap. Very cheap towels. German owner could not speak any English. Variable quality of very German breakfast.
The site, the view, nice staff. Service, cleanliness
Spectaculair seaview. Nice furnished bedroom. They were very nice to our child, bought special yoghurt for his breakfast etc. We expected a bit more from the description of the hotel on the website. Maybe after they really finished the renovation. Now there were too many problems to make it in some moments uncomfortable (toilet didn't flush, no hot water for two days, flooding in the bedroom, electric wires hanging around).
Perfect location nearby beautiful beach and walking promenade. Easy access by car and no problem with parking place. Exceptional view through window from the room and small terrace to the sea. I would suggest better breakfast, more fresh fruits and vegetables (almost were not served).
Staff is friendly and helpful. We can't complain about variety or quantity of food. Shops in the hotel are open till 10 or 11 pm
Clean big swimming pools, small supermarket inside the hotel, free transfer from hotel to beach Sunbeds occupied in early morning, high prices at supermarket, entertainment 100% orientated for just English speaking
Facilities were good (almost excellent) and the shows were excellent. We had a lot of fun. It is in Sa Coma which has a very nice beach. It is some distance to the beach. Often had problems with drinks at meal times -- juice turned out mostly as water and the red/white wine available with dinner for all-inclusive was not drinkable.
Good facilities, good location in residential area, great pool, shops en site
The staff was great, and we liked the pool. There was a lot of children with parents so we recommend it to young families, but not to much for romantic trip or honeymoon.
great facilitys for the kids the pool is brilliant a lovely safe enviroment for the family to stay. the boogie train needs to be on later and the driver should learn a bit of manners.
Value for money. Nice and helpfull staff in the recepion To many fat and tatooed people. To many noisy children in the Spanish restaurant (bad acoustic).
night time entertainment for children not enough sun beds all taken by 7am. Room small with small balcony and very basic.
Price of drinks was extortionate, food poor quality