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Location for business is good. That's it! The bathroom was yucky. In fact I did not use it..it was that bad. A/c was noisy. The hotel has again gone to the dogs over the years. I would not ever stay here again being on the main street it's is noisy and I am sure in this day and age they can make the rooms quiter.
So we got an e-mail a week in advance of staying here that the King bed Harbor View suite that we paid for for our dream trip was not going to be available because there were guests failing to vacate for the next week because of travel flight cancelations. You stated you would be giving us a standard room with a full size bed and a small food comp. at your reataurant for the inconvenience. Classy!! You didn't offer any other way to resolve this, as in maybe telling the guests in the King Harbor View Suite that unfortunately you have that Suite sold for the weekend and they would be more than welcome to stay in your standard room with a full size bed if they wanted to extend their vacation.......
Bunker Hill is located in the town near shopping and restaurants and is good value for the money. It is not a luxury or beach front hotel, but is conveniently located in the town. The rooms are adequate, wifi is available, the staff are friendly and helpful and the breakfast was very good. It is very acceptable as an 1 or 2 day stay in the town. Rooms were a bit outdated and there are no elevators to the top floors.
This hotel is very basic and is OK for an overnight stay. It is clean and the room had TV, air conditioning, a small fridge and en suite bathroom and shower. I would stay here again if it was only for a quick overnight. It is value for money. The staff were phenomenal. I arrived at 11:00 PM as did other travelers. The hotel clerk came outside to the taxi to greet us and carry luggage inside. He also carried luggage to the room......the people were very friendly and helpful making for a pleasant experience. Breakfast to order, although limited, was very good and is included in the room cost.......:) Several floors with only steps - can be a challenge if you have heavy luggage and no one to help......
What did your like? The staff was very nice and eager to please. Stair are very common at hotels on St. Thomas. This is the first place I stayed where they took up my luggage. They breakfast was good and serviced by a friendly staff. I liked that it was a family run hotel owned by locals. It is closed to all the shopping in the old downtown district which is a lot of fun. What didn't I like? I would not recommend families with small children to stay there. All the stairs would be dangerous for them. They are doing some additions which are not safe for children. If you can not walk stairs this is not for you.
Fairly clean and quaint. Great Air conditioning.. Didn't get to stay for breakfast as we had to catch the early ferry to BVI. Dinner the night before was good. Quite a few steps if you have heavy luggage.
Great location, extremely helpful and friendly staff. Just around the corner from all the shops and boutiques on Main street. Lots of stairs. Not a problem for us, but if you have any physical disabilities this is probably not the best choice.
Great Location, staff and breakfast! Look oudated, the bed needs replacement and the shower was terrible...
It Was A Very Nice Hotel..I Would Recommend It To Anybody The Location Is Horibble
The staff were absolutely fabulous! This is a smaller family run hotel, that could use a little updating [nothing major] that you could care less about because the staff is just that great. They are very accomodating [held our bags for us after we checked out for a few hours]. The only draw back for some travelers might be that there are a lot of stairs, which was not a problem for us and our two younger children. We would definitely stay there again!! nothing
The location is not very safe! As I was sitting on my 1st floor balcony a man came up to me after dark wanting me to let him use my cell phone. He had to be told numerous times NO!! He waited on my husband to go in the room before he came over and ask me!! It was very scarybecause it was very dark and not lit well at all! Then when I was checking out that morning the forensic police officers were there to investigate a burglary they had the night of our stay! If you are considering staying at this property I would definitely reconsider! As it did not seem safe at all! It was not.a safe area. The cost to stay at this property is s RIP off!
It was a nice hotel. The staff was great! Needs a little updating in the rooms, but they were very clean. The food was also delicious. I would stay there again.
Beach location, facilities, beachfront rooms, proximity to airport Cleanliness of bathroom, tired looking rooms in dire need of light and airy updates
Perfect location, beautiful beach front, close to the airport (you could literally walk there from the hotel) staff was friendly. Food and drink were definitely over priced but that's to be expected I guess because everything there has to be imported... Love this place and would definitely go back! The pillows and bedding weren't very comfortable, U fortunately we didn't get a restful good night sleep any night we were there, but everything else was great!!
Nice rooms friendly service. Great Beach!
Ran out of water while taking showers multiple times
Paul welcomed me every morning for breakfast at the restaurant. Smiles all around. Big sand beach that even had a place for a novice snorkelers to see exotic fish without being terrified. Crystal clear water. John set me up with trips and cabs. Even made sure I didn't get taken advantage of. I forgot and left my safe open, with money and potent pain meds, they cleaned my room and to my surprise nothing was stolen. Florentina was the cleaner and I was left feeling secure and safe in my room. I can't say enough about the staff. I really felt at home. Beautiful beaches, sunsets, beach bar parties. Will definitely go back again. I'm not kidding I'm telling everyone I know. Spirit airlines
Loved the beach location and closeness to airport - we walked. Loved the cool tropical gardens and plushness of surroundings despite a drought. Loved the refreshing pool after being on the beach with the waterfall. Setting of restaurant is beautiful. Rooms and beds extremely comfortable and views are spectacular. Staff was very friendly and informative. The shower ran out of water while I was in it. The quality of the food was okay but overpriced. Wine was way out of line expense wise.
I enjoyed the overall experience at the Emerald Beach resort but the rooms and the property as a whole needs to be updated. It was clean and the staff was friendly and helpful and I especially enjoyed the quality inn location of the beach. It's proximity to the airport was a little disappointing but not overbearing. I would definitely stay there again but they had to straighten out the bill for me because the price did not match what I booked on kayak The locals on Saint Thomas that inhabit the island are not very friendly in general. I really think they do not like tourists or Caucasian people at all And there were many lovely experiences I had with people there but you know who the locals are and you can tell that they really have a resentment. But as for the staff at the Emerald Beach they were lovely
I liked that the hotel was close to the airport and had everything. It's close to downtown and shopping as well The hotel restaurant and bar are a bit over priced and mostly American food. I was also checked into a room that was already occupied but it was quickly resolved.
Great staff. Great beach. Good food and drinks. The rooms were nice and clean. We really enjoyed our stay and would return again.
the location is great if you like the beach. And the food is good.
Great staff. Grear location. Great beach. The Hotel is a little bit outdated and needs renovations.
The beachfront location was outstanding. The staff were friendly and welcoming. The room was fairly Spartan. The bed was uncomfortable. The water from all the taps was brown with rust. The air conditioning unit worked, but it sounded like a turbo prop was touching down in our room.
An easy walk to the airport Resturant was closed for remodeling
Location, just a half mile from the airport. The ocean view from the villas was amazing. There was a convenient on-site, open-air restaurant. Staff was very friendly and helpful. The villas are a bit run down and are in need of an overhaul. The breakfast buffet is really not very good and way overpriced. But the drinks at the restaurant were great! If stay there again.
The location was great. Easy access to shopping district. Staff was nice and helpful. The towels weren't so clean but good thing I brought my own. Didn't like that the hotel was open on the middle so when it rain the steps and everything got wet which could be dangerous if you're leaving your room. No elevators.
It was clean and the air conditioning worked. Walk to downtown Charlotte Almalie. It was very old, outdated and need renovations. The neighborhood was kind of edgy.
The location and price can't be beat Well...the bed was a full size and very uncomfortable. When you moved around or got up of the bed you could hear the springs go 'sproing'! We kept looking to see if they popped out! The bathroom was miniscule...no shampoo, no washclothes or hand towel
Great location, room was clean Stairs, stairs, stairs, stairs. Lugging a heavy suitcase up to the top level left me breathless and sweaty. Im strong and healthy and still found it a challenge.
front desk lady was nice. The courtyard smelled like cat urine, there were no phones in room to call taxi, there were holes in walls between rooms, gaps around air conditioning, ran out of small amount of toilet paper that was in bathroom and no one available to get more from, etc
Friendly staff Hard to find the first time. (Easy after that - North at the footbridge over Veteran's Highway; immediate right; then a left up the hill at "Quantum Sails" sign)
location was ok but neighborhood a bit sketchy. staff was super friendly. took me to airport. super nice people. no problems with that. well....sheets were dirty (hair), shower didnt really work and drain clogged. just sort of dirty. look, i didnt want to spend much cause it was a layover for me. i took the money that i would have spent at an upgrade place and spent it on beer and food down at Pi Hole!