Would you like to save as your currency permanently or for this visit only?
Hotel corridors & lobby very cold . No Tea & coffee or water in rooms
Very conveniently connected to the theme park, making multiple visits to the park each day possible. The decor of the hotel room, especially the bathroom, looked a little tired.
Portaventura park Cleaning, rooms sugestive for 3 stars not 4.
Nice building, perfect location (nowheree near the beach though) priority on the rides Not enough staff, always a long wait for service especially the reception and bar. Breakfast quite good but a bit of a bun fight. Limited menus. A good 3 star hotel in a 5 star setting
Easy access to the theme park, Evening entertainment, no facilities for making tea/coffee in rooms, lack of english channels on tv for children.
Every member of staff that we met were extremely helpful and friendly. The location of the hotel is perfect for the park, and the grounds are lovely. Although the majority of the hotel's guests are children, the bed that we had for our 3 year old son was unsuitable, it was squeezed in next to the main bed and therefore the head of the bed couldn't meet the wall and there was no rail so my son kept falling out of it. Also, although the buffet breakfast is great, the food on offer for the evenings is overpriced. The hotel could do with a supermarket onsite or nearby.
I liked the hotel architecture, the proximity to the park, the client service desk service. The towels were changed every day and the breakfast was good. I booked a 4 bedroom room but I got a normal room stuffed with an additional double bed. The mattresses were uncomfortable and were making strange noise while changing position in the bed during sleeping. While walking bare foot throughout the room I got dirty foots and before putting shoes on I had to wipe the foots with a wet towel.
Ease of entry into the theme park, closeness to theme park, closeness to airport
Location, cleanliness, friendly staff. The minibar in our rooms are empty. I kept calling the reception for more than 30 minutes to ask for drinking water, but, No body answer the call!
Rooms not very clean smells in room all the time, Construction work near hotel lots of dust. Dust coming in air condition .The shows in the hotel where repeated all the time .Drinks and soft drinks were very expensive.
It was close to the amusement park. The food was only ok for the price. The beds were horrible. The bathroom could be cleaner. It felt so far away from town.
Lovely setting. My 5 year old really enjoyed the kids club, nightly mini disco and shows. The fact that we could enter PortAventura as we pleased was an added bonus. Staff not very friendly. The hotel does not provide a kettle in the room which was very incovenient as we had an 8 month old baby.
The staff were very very slow in serving in the bar, a person could have to wait for up to 20 minutes. at one stage they were in the back room of the bar looking out and took 5 minute to come out, it was very very annoying.
location time allocated to leave hotel 11am t early
Well kept pool areas, activities for children. Location between city and Port Aventura, free access to Port Aventura. "spa"
loved the beach club! Room no way four star! Floor was only mopped once in our five day stay, this wasnt enough when you have 2 adults, 2 child sharing a room.
access was easier to go to the parks by staying at the hotel very spanish orientated not good for irish/english speaking
Vicinity to Universal theme park and town. Indoor swimming pool option. Patio doors. The hotel applied smelly fertiliser to the grass which meant that the patio doors could not be opened. A letter to the manager was issued re this, but no response received.
The quality and the variety of the food in the buffet was very good and added to the experience. The friendliness of the staff. The frequency of the transport service to the themepark. Only a small item but it would be helpful if there was some form of sheltered walk from the rooms to the hotel. It rained during our stay and was the only aspect that caused discomfort.
The whole package was fantastic. Character breckfast was poor not enough characters.
Location of the Hotel, big swimpool, breakfast small room
The last day was a bit of a let down. I learnt from our trip to the hotel that there was no standard way of getting to the hotel (bus, taxi etc) We have 4 children so we needed to get a cab for 6. We got caught during the week in having to get 2 taxis to Salou. So, on the morning of our departure i went to reception (informed them of our previous experience regarding 2 taxis) and asked to book a people carrier cab for 6 people to the airport for 2 hours time. I was told that i didn't need to book in advance because there would be lots of taxis available and they use a different company for airport transfers than they do for trips to Salou. So you can imagine my frustration when i went to the desk 2 hours later to be told that there were no 6 people vehicles available for at least an hour. Ultimately i had to pay for 2 taxis (again) which cost me almost 60 euros.. It was disappointing considering i brought it to the staffs attention in advance and also considering everything else was spot on.
The resteraunt selection was poor & a large cue for main resteraunt
visited the Aventura park the quality of the matrasses/bed was not 4* worthy. elevators slow and long waiting time to get elevator
Its proximity to Port Avantura Park