Location is great. The view from our room was beautiful. Comfy and clean room. Too expensive. $35-$50 for parking. 18% gratuity upcharge for everything along with all their fees. No fridge in room. Ac didn't work well.
The hotel was in a great location, near the Gaslamp quarter, friendly staff, and could sit outside and have a great view of the water. When we checked in we were asked if we wanted to upgrade to a bay view for $20. However, when we checked out we were actually charged $30/night for a total of $60 (so $40 more than we were expecting). The view wasn't that great, but wasn't terrible. It was almost a $600 stay (with the upgrade) and it may seem silly, but we were on a super strict budget so $40 more actually was a challenge for us. Also, the room only went down to 65 degrees and our room was quite warm so that did make sleeping a challenge. Overall, a pretty decent experience but disappointed that the hotel itself overcharged.
Price point and location We got a handicap room and I'm a Hilton member. No love there and it was my anniversary no love there!
The hotel was nice Hotel was expensive
Location and views Paying $35 a day to parking
Great location, rooms are spacious, lobby and building are beautiful. 5 minute walk from Gaslamp, 5 minute drive from Seaport Village and close to everything else. Staff was very friendly and accomodating.
Location Given room with bad view. When others were available with good view.
Well kept room Terrible wi-fi and 17USD / day upgrade is utterly ridiculous
Loved the comfort of the hotel and the location Nothing
Clean Horrible View
Excellent location All charges are extra Parking extra Water extra in room
Great location. And close to restaurants
The pool was nice. The staff were horrible and rude, overpriced, no comfort.
I brought my dog and all the staff could help direct me places to go. Thanks for the beautiful view I enjoyed Wish I could have walked somewhere for less expensive foods
The balcony! The cleanliness! The comfort! Pet-friendly (Belle, our chihuahua, was happy to be with us)! Everything was great!
$90+/day in additional hidden fees. Not what I was expecting to pay when I booked.
Morning It's dirty, cockroaches, staff was rude. Overall worst hotel experience ever. I will never come back again.
the amenities close to the water staff was very accommodating and friendly our upgraded room was amazing what's not to like? Met our expectations.
The club option for breakfast was nice For the price of over 200 a night it would of been nice to have a separate tub and shower.
Location. Waited 20 minutes to check in. Entirely too long.
Hotel was ok and we booked the bay view and didn't get that till the 2nd day. Parking lot is small and too expensive
Close to airport and had a shuttle to the airport. Close to Gaslamp District, so we could take a cab for dinner. Restaurants were closed down with the exception of one. The palm tree outside of our window blocked our view. The room you get through online is the old tower (hotel) and quite removed from everything else. Noise all night with partying people upstairs...went until 4:45 a.m. until we left for the airport.
Location is how this place makes its money. Very convienent Not updated at all and the beds where cheap.
The tower I didn't stay in The second tower is a five minute walk from the first and all the nicer facilities are in the first tower.
The room was very comfortable and had a nice layout.
the bed was very comfortable. The restaurants and lounge were enjoyable.
Clean friendly $44 parking cost and one way streets with only two valets
Rooms were good size with a nice view. Big screen TV. Downtown location near to attractions. Didn't sleep well because the mattress was a bit lumpy. Gave me a backache. The breakfast menu is pricey. $44/day for parking. Hotel like Westin should have free parking available for guests.
The amazing view, the helpful and friendly staff, and the amazing deal!
3 blocks from coaster, very comfortable, free shuttle to the airport, beds are fantastic They nickel and dime you for in-room wifi (seriously?)
Good value for you money. Very clean. Good facilities. Bed too soft, it is like it is just made entirely of pillow. I had some maintenance issues in my room, which they fixed, but they wanted me to move instead.
Loved the staff. The woman at the front desk was super friendly and nice and her alone would make me want to come back and enjoy the Westin again!
I was very satisfied, was even able to check in hours ahead of schedule and was upgraded to a better room. The location is fantastic as well as the view, staff was attentive and courteous, definitely recommend this place.
this Hotel is on nice area, walk distance to Midway museum & seaport Village, very convenience & we will definitely come back again for vacation!
Not all staff was friendly, room wasn't thoroughly cleaned one day and Cafe and restaurants only open till 1pm. Also some staff gave poor directions as to how to get to places.
Great location, clean hotel, GREAT bed. Best sleep I've had in a while. Bathroom was nothing to write home about and parking is a bit expensive
Great service and friendly staff. Room was clean and updated (with an incredible view). Also a great location for hitting the downtown SD spots. Only downside (very minor) is the breakfast in the hotel restaurant is buffet only. Would've liked an option to just get some eggs and a juice without paying $40 for all-you-can-eat. But there are plenty of other places to eat, so no worries. I'd definitely stay there again.
Everything! Service and location was best Dusty room
The view They changed $47 for parking
Unlimited Access To EVERYTHING FUN Leaving
Facilities Location & price.
The room was beautiful and clean! The facilities were amazing and the gym was phenomenal. So much is available at this hotel. It's truly "grand".
- Great location - Great drinking & dining options - Great interior design and decor - Clean - Loud guests after 10pm - A little on the expensive side - Add-on expenses (parking, water, etc)
Our checkin was quick and we love the location. I expected room to be a little cleaner for what we paid...
Beautiful views of the marina, which is right out the back door. Great view of Coronado from the pool/jacuzzi deck. Nice ocean breeze. Proximity to Gaslamp Quarter is just a walk away, or a short cab ride. Staff is friendly and on top of cleanliness and service for guest needs. Pretty much top notch all around. Parking in the structure was difficult. More compact parking spots than regular size it seemed, which inevitably means trucks and oversized vehicles are going to park there anyway, so they do. Also, when we pulled up to valet, they said it was full, however, there were plenty of valet spots open in the parking structure. Maybe it was because we were in a Kia Sorento rather than a BMW X5. Also, once you do get parked, there is ONE elevator, or ONE set of stairs to get up and down to and from your car, which is very inconvenient. Once inside the hotel and settled though, aside from over priced food and drinks, it's a great luxurious family hotel. You get what you pay for. If It Were TOO easy, EVERYONE AND Their Mother Would Stay there. Overall: Parking=Booooooooooo! Staff, service and rooms=Yaaaayyyyy!
Great location, we had a beautiful view of the water and of the pool area. The pool was very nice as were the hot tubs. The room was very clean and spacious and the staff was very polite. And I did not have to wait long for an elevator. The only issue we had was that our parking pass was note coded so we were unable to exit the garage. The staff quickly corrected it thouh.
View. Room size. Location. When I woke up in the AM i noticed my iPhone was covered in dust. I then noticed the desk with my black laptop, across from the air conditioning vent was also covered in dust particles. This is a big deal for me because I have a dust mite allergy, but still have never seen this level of dust collect just overnight. I think the air filter vents in these rooms are very very dirty and just blow dust all night as Long as the AC is running. I was extremely congested all day due to my allergy and had a hard day networking at my convention. Also, the TV service this day and age is sub-poor. No guide and some of the channels didn't work "no signal".
Pretty grounds...lots of trees Room way too small. key didnt work
Great customer service and great amenities
I liked the location and parking The room wasn't that great, pictures make the place look more then it actually is. It was really small and the walls are extremely thin so you can hear everything that's going, the door was literally right by the bed so you could hear footsteps people laughing all night didn't feel all that safe honestly. Then the front desk girls weren't the friendliest either, told me to call in the morning for a little bit later check out but when I called she didn't even give me a chance to speak she was so damn short on the phone and hung up. overall I don't think I'll ever come back unfortunately.
Landscaping is beautiful. Staff at service cafe very courteous. Check-in at 4pm instead of usual 3pm. Really messed up our day. Staff at desk had very poor customer service. Not friendly at all. Room was very small. Much smaller than advertised picture. Not even a continental breakfast even though the cost of the room is high. Cafe was overpriced.
The towels in our room had lipstick stains. Makes you wonder what else was not cleaned..
Overall my stay was pleasant. My only concerned was our safety in the room. My daughter is 1year old and she was able to unlock the door. Although the door has a hook that doesn't allow the door to fully open. The gap in between grew great concern.. I wasn't at ease..
Hotel was just fine for what we needed, a place to crash after our flight.
It was quiet Felt a little low-end. Ac units were leaking water onto the sidewalk. The parking lot had very tight parking lanes.
I liked the two ladies from the front desk!! That I stayed only for one night..
Great stay and wonderful staff. Thank you all.
Cost of room Location Staff was friendly The room was in need of repairs; excessive caulk in the bathroom, rusted door frame, stained floor, tile, etc. Looks very unsightly. Very small room, cramped.
I liked the mini restaurant, and the mirror in the bedroom I didn't like how small the tub was, or how pricey the meal was for breakfast
Great bed Could hear doors closing and thin walla
The room was great and service was excellent. Very noisy on the 4th floor exterior room all night long on a weekend.. I requested a room with a view and got a view of the rundown buildingf to peo next to us and listene.
It was a wonderful expeeience from the moment we walk in to the time we left. It's a beautiful hotel with a wonderful staff. The Spa Suite was a little plain in appearance for a luxury hotel but the therapist was excellent.
Cool vibe. Great room and decor. Easy check in.
The rooms were big and the decor was very nice. The staff were great and the location was perfect for visiting San Diego. The charge for parking is too high. We parked on nearby streets for a tenth of the cost.
We always enjoy staying at the US Grant. The staff is friendly the restaurant and bar are wonderful the location is perfect. The rooms are nice the beds are comfortable. The pillows and I would ask not to stay facing fourth Street again.
Location Beds were terrible and room was small
The hotel is a historic landmark located near the Gaslamp district in downtown San Diego. The location is great for shopping, site seeing, and night life. The staff of the hotel was superb! A fantastic back drop for a romantic getaway.
Elegant and plush surroundings, very comfortable bed, room was lovely with great amenities even though I had a single room. Great power breakfast meal!
The staff was friendly and courteous. The entire stay was pleasant and we were well taken care of as guests.
They gave my Wrong room
Very good location for the Gaslamp Quarter Didn't know that it was Valet Parking only at $47 per night. With this charge added to the room charge per night, I don't think I'd stay here again.
Convenient location, friendly staff. Super corporate, fixtures seemed old, rooms poorly ventilated.
Room was nice and clean. The view was great. Location was great, located is in the middle of gas lamp and the convention center to take the ferry to Coronado. No self parking garage. Valet only at $47 a night.
The hotel was lovely and the concierge was super helpful in finding me a place to get a relaxing mani-pedi.
Staff was exceptionally nice & friendly. Room was perfect, clean & comfortable. Location was amazing, close to everything, but not too close, so noise was never an issue. Would be nice to have a larger bar that offered tap beer
Hotel was excellent location. From the minute we drove up to valet to checking in and out, customer service was great. Right in the main location of downtown gaslamp, next to Petco park which we were there for the All Star game. Had an amazing time. Would definitely stay here again. Customer service, location and hotel. Room was comfortable.
Loved the room and location At check in, the young man at the front desk seemed a little condescending and rude.
Location is amazing!! Very clean! Nice staff Didnt end up getting a room with two beds like I had reserved because I booked through a third party.
Very expensive parking
Two-minute walk to the exhibit halls and lots of shops and restaurants just outside the hotel doors. Central location for site-seeing as well.
Room per night was cheap 120... plus tax... I was there for comic con...it's a hotel it's not a 4 star hotel though...maybe for location but the amenities are very basic and the guy there was rude at the front desk.
The location to Gas Lamp District was perfect! The cost of overnight parking.....
Comfy beds Clean rooms Pool area is nice Fairly modern Unexpected construction noise from the hotel that started before 7am. Very strange bathroom door Inconsistent level of service and friendliness raging from super friendly and nice to border-line rude Expensive parking
Best hotel staff I have interacted with in a while. Very very helpful and easy to work with . Justin was awesome! Also enjoyed: the Apartment style hominess was comforting and the boutique style added some flare. Nice that pool was heated, cable TV, good location for downtown. I would visit again. Not-so-Hot: the shower got too hot, or too cold.... Room was very small and not laid out in a way to take advantage of best space possible. Pool was so small and NO JACUZZI. And no views.... No docking station for iPhone 5 or USB outlets
Many user experience design issues. Rain shower is hard to wash hair in, no ability to angle it at all. No tub and nothing to prop up for to shave legs. No door on shower. Door on bathroom was not a real door and didn't close all the way. Awkward! Certainly not romantic!! Not enough hooks to hang towels. Not enough towels, only gave us 3 for two people. Hairdryer was super cheap, would expect at least a normal one if not a nice one. Nowhere to plug in anything at the desk. Front desk staff seemed very forced/rushed.
Everything offered and available to guests. The rooms are small, but beautiful Size of room for price paid
Had booked a skyline room and upon arrival front desk told us they had overbooked and put us in a huge skyline suite. Courteous staff, awesome room with a great view and walking distance to all the nightlife in gas lamp. Will be coming back soon
Comfortable rooms and beds. Super friendly staff.
The decor was very modern Staff was rude, the room was very small. Pool was closed for a wedding on Saturday, they told us we could walk six blocks to their sister hotel to swim, not interested. Wedding party was loud, disruptive. When we spoke to the manager to express our concern his response was "NO, the noise is not coming from the wedding party on the 4th floor." We called Kempton Hotels to express our concern, they said a manager would call us back. We did not ever receive a call back. We will not be staying at a Kempton Hotel in the future
Great help with the dog! We had a great time!
The atmosphere was upscale and classy, felt great staying at a great hotel. Room service was a little steep (typical...) but the food was delicious - the staff recommended some foods that were spot on. Room decor was great, modern and classy. Hardwood floors made it feel a little upscale. The bathroom is just a total mess. Shower head position is too low for anyone 5'5" or taller - requiring you to use the head manually (why???). Bathroom door is a sliding door but doesn't exactly provide too much privacy since you can see through the cracks - perfect angle if you want to watch your friend on the toilet... Iron was awful - took way too long and was just cheap overall or needed replacing. Cleanliness was awkward - arrived at the hotel (6pm) and was told our room needs to be cleaned. We arrived in the room, saw the hardwood floors were soaking wet (slipping lawsuit anyone?) and found residual items from the previous guests. Would be nice to upgrade those 2003 radios to the new iphone 5 or usb players...
Location and staff bed uncomfortable, shower rain head, video/TV system slow/
Staff was very friendly Overpriced for what I received.
friendly staff, very clean rooms, beautiful view, accessible inconvenient parking fees for valet, no fridge in rooms, pricey
Loved the location, bed, look and feel of the room, and the staff. I stayed in a water facing room with a (sort of) balcony on the 20th floor. It was a tremendous view I had a fantastic time. Couldn't possibly be closer to gas lamp district The room was a bit small and unequipted for the price per night. No microwave or refrigerator unless you call and ask for one to be sent up which was a bit tedious. Overall only complaint I could have
I love everything about this hotel! From the location, the rooms, the staff, the bar and restaurant, to the new friends I made.
Its was clean staff was amazing I have nothing that we didn't like
Very friendly and helpful employees everywhere! Need better nacho chips
Staff was very courteous, rooms were clean and well stocked, beds were comfortable and had clean sheets. Clise to bars and restaurants. Overall very comfortable. Location is a bit far from the beach
The room was clean and well laid out. The bed was comfortable, and the windows was nice and big. The bathroom stayed humid/moist for a long while after taking a shower.
Facilities were very well kept. Room was very nice, and looked out over the Bay Area. Great location to GasLamp Quarter, restaurants, and connects to Petco Park. Great proximity to the convention center. Staff was accommodating. Concierge and valet staff were very knowledgeable on good places to eat/see in San Diego and other surrounding vicinities such as La Jolla, Coronado, etc. Also, got a little discount on zoo tickets by purchasing them at the hotel. Valet parking is a little steep. They charge $40.00/day. I agree they should charge for the service as its quicker and easier for someone to park your car and bring it to you, but $40.00/day is a little high. On the upside, you can use it as much as you want.
it's a great location. Easy access to any part of sd. Our neighbors were partying until 4 am despite complaints. Hotel did not do anything about it.
Staff were very nice. Clean hotel. Very accommodating I got charged $42 fot valet parking. Valet parking should be free. You are already spending money in staying in that hotel why wouldn't the valet parking be included?? That's one thing I was Not happy about.
Solid hotel as always Front desk clerk who checked us in was not professional and quite curt. Train your staff for those who travel far distances who deserve a little common courteously, will you?
great location peeling ceiling paint in room, rusted electrical connections in bath area, blow dryer wasn't working and wasn't repaired, queen bed was the size of a double
We were there on a Tuesday night. We had booked the night before and got a great deal. The staff, Michael in particular, was awesome. Free shuttle from the airport, clean rooms, a beautiful roof. We couldn't have asked for better.
Location was great! Staff was friendly I enjoyed the staff alot. Rooftop was nice and had a beautiful view. Beds are very comfortable. Room were to small. I couldn't even open the door all the way to get in without it hitting the bed. The price was to high it should have been should have been less expensive.
Staff was very helpful when item was left in room, free shuttle to airport Operating elevator door/cage solo with luggage was challenging
Nothing Horrible experience.
Hotel is right in the middle of everything. Perfect location. I didn't like that they charge you for parking even as a guest.
very convenient to everything. everyone was super helpful and nice. liked the complimentary shuttle. the rooftop "lounge" was very nice the air conditioning could've worked better but other than that, the hotel was just what we were looking for.
Convenience to the Gas Lamp District and Convention Center. Staff was friendly. Room was dirty and not well kept. Old elevator that was very difficult to enter and exit. Towels were stained and dirty. Lights stopped working in the room. Rusted electrical connections. Would not choose this hotel again. 1 to 2 stars.
staff was nice an friendly. Cool bar in the lobby. In the heart of all dt san diego the night life. The shuttle to 40 minutes to get to the airport. Which is only 8 miles away.
The location was great The rooms were cramped and the carpet was sticky
Cleanliness of the rooms, rooftop access with 360° views, 24 hour restaurant, classic elevators. Sharing a classic elevator with a housekeeper and her cart. Very tight fit.
Nice place, great price, friendly service. Would definitely stay again Nothing
We were upgraded from a double queen to a junior suite that was very large. Comfortable beds, fluffy towels, frig, m/w, toaster, utensils and dishes, dining table w/ 4 chairs, 2 other chairs and a desk w/chair. It was in the Casa del Mar building. Lovely walking path along the harbor, exercise room (with tv, but make sure it's plugged in. I didn't catch that the first time I tried) and pools (didn't use). Did not eat in the restaurant as we have family in San Diego where we ate. It's in a good location for us. Some streets in San Diego change names at intersections you might not expect them to, so review a good street map before you set out. Airport very close by, but wasn't bothered by jet noise - maybe they just go over my daughter's house. :-) Bathroom fan quite loud, but it was never on for very long. We were on the street side so our view from the patio was bushes and cars. We weren't there to sit on the patio and if I wanted to see the sailboats all I had to do was walk to the marina side. No breakfast included, but with family in the area that was o.k. plus there are plenty of other choces for breakfast if you don't want to eat at the hotel.
The staff was friendly and the rooms were clean. The view was nice. The beds were hard and my back had a negative reaction to it.
Excellent Location San Diego Bay across street and boat marina on the other side of hotel.
Location. Friendly staff. Clean. Room was amazing. Comfot.
Location to other fun places to visit, Nice pools and view of the waterfront. Bathroom sink needs attention room 401, noise from Navy base.
Location Room -crappy bathroom, loud AC, horrible /no view
Nice clean location with great view of the marina. Had trouble sleeping and relaxing with poor sound proofing. We could clearly hear the people speaking in the room next to us with very little privacy. The entry door to our room also had a large gap at the floor which let in light and sound.
friendly staff at check-in great room and view of marina comfortable beds/pillows great location at marina and close driving distance to downtown good area for morning run complimentary bikes and tennis equipment pool was heated and jacuzzi was nice and hot further than I thought from downtown but still great location $10 to park car
Absolutely love the quiet harbor side stay in beautiful San Diego... Spectacular views and amazingly quiet and with a hint of luxury and the staff was nice and welcoming Staff double charged me for my stay...
He best western had a beautiful view of the marina and the room was very clean. We traveled with a one year old and they provided a crib. There is a playground across the street which was great. This is in a perfect location. Isolated from noise and congestion so you can enjoy the peace and beauty of the marina. It is close to gas lamp, pacific/ocean beach, and sunset cliffs. Will stay there again the next time we come! Don't expect early check in. When they say check in is at 4, it's at 4. But at least the location is in a great area so you can go eat or go walk around Belmont park
Beautiful room with a balcony and water view Great new comfy bed Friendly, helpful staff Good restaurant with reasonable pricing and solid local clientele Easy parking Slightly noisy on the street side due to traffic and airport
Location was ok with a car easy access to downtown, shopping , restaurants etc We could hear doors closing , other guests talking when in our room
Proximity to downtown SD. No pool, no airport shuttle.
The hotel was clean and modern, what I would expect from a down town hotel. There was advertised parking but it was valet and an extra 40+$. Nothing extravagant, aveda products, ample space, modern touches, restaurant and bar on site. In gaslamp quarter perfect for walking any where. Every thing was clean No parking, they have valet. It's 40+$. Views of other buildings, down town standard. Thermostat didn't bother me, but was a bit warm for my partner.
I paid 42$ for valet because i didn't want to walk the 2 blocks away for self parking that cost 30$. It isn't the amount that bothered me the valet scratched my brand new 2016 highlander. None of the valets fessed up and I didn't notice until after i checked out and drove off.
It was quiet and close enough to walk to the trolley and other activities in the gaslamp area. Liked the security of the elevator requiring the key card to go up to the room. Staff was friendly. Parking is too expensive so we didn't feel like we could afford to rent one to get around. The restaurant coffee was too expensive. More than Starbucks.
Very dog friendly, friendly professional staff,comfortable spacious room
pretty clean place, very good location, very good value for a money. Valet scratched a bumper on my car, they took responsibility for it right a way, absolutely no questions asked. They had their report when checked in, all paperwork ready, and handled the accident in a best way. Offered as a 4 star hotel. IT IS NOT A 4 STAR IT IS A 3 STAR!!! Does not have a pool or a Jacuzzi. Asked for a housekeeping twice, room was never cleaned up, called for a 3rd time, they said "crew has gone home" but we can send you some towels... . That's when I expected to stay in a 4 stare hotel. Valet took 30 min to bring a car. Bumper got scratched.
Beautiful room (upgrade) Great location Friendly and helpful staff Excellent upkeep Parking is high... better to use taxi/uber
The room and view we're great. Very clean and the bed was extremely comfortable, I took pictures of the label to buy the same mattress for my self. The valet parking Was over priced at $41/day. Especially since there is a garage 3 blocks away that is only $15/per day but I had a broken ankle and had to use their valet parking. Most of the time had to wait over 20 min one day they misplaced my car after about 45 min had to go with the valet to find my car in the garage. To the hotel's credit they were very apologetic and comped my valet parking fee for my entire stay so they still have good customer service in my book.
I love the location! The view was pretty good. Loved the room. I'm a huge fan of Aveda products and for them to have them there, was a huge plus! The friendly staff was great. Always greeting and always smiling. And the price was good. Great place to stay. Not a big fan of $40 valet parking. I didn't like that they didn't offer smoking rooms. Also, I didn't like that you couldn't vape up stairs at their rooftop bar. Why we left to another roof top bar that did allow vaping. That was kind of a bummer.
Clean, great location, nice room and a modern feel. Valet is 41 bucks... Give me a break. Parked a block away for $15
It was a beautiful, well managed and well located hotel I did not like that when I booked it said parking was an amenity. That made it seem like it was included. It would have been helpful to know that it only offered valet parking that is $41/night. That was a big shock when we arrived and a bit upsetting it was not mentioned before we booked
The room was very clean and well designed. The bed was just right soft. Pet friendly hotel. The staff was very friendly. Room needs a fan to move the air because the a/c stops at around 69 degrees.
This place was clean and comfortable. However, the walls were paper thin. You can hear everything from people walking outside and starting cars to people talking at a normal volume nearby. Really terrible when the drunks returned to their rooms around midnight and 2 am.
- rob was amazing, other than that the staff was not exactly friendly - room was huge and had really high ceilings - location was ideal - checked into yelp and didnt receive a room upgrade - hotel had creepy photos in our room - 1 tiny elevator for everyone (including bar patrons) took forever to come - parking was $30 a night extra
The inside and how bad the paint looks terrible elevator its run down
The place was ok and near the center The climate was realy noisily and you hered the landing planes...
Loved the location, it was close to everything. When I checked in my credit card was overcharged. (I was aware of the fee's needing to be charged upon check in) However, the charge my card pended on was way over what was proposed.
Nice staff, good location, and not too expensive Small rooms and a lot of noise
The smell of the bathroom, it smelled like sewage pipes. The bed could have been more comfortable.
Very friendly staff. Great service with the shuttle from the airport. Room was clean, but was easy to hear noise from outside. Wish breakfast had been included.
The location was nice. Its basically a converted motel, the rooms are small and the AC doesn't work. I tried multiple rooms blasting the little units at 62 degrees and it still about 80 degrees in the room late into the night. I barely slept.
The location was perfect. Went to crssd music festival and it was a ten minute walk to the venue! Awesome boutique hotel that was very cozy and clean.
Loved it I'll be back in a few weeks!
Great location and price. Decent rooms with great amenities like a mini fridge and microwave. Perfect affordable place to stay with friends when hitting up Little Italy and Gaslamp. More like a renovated motel. Beds are serviceable at best. Only valet parking. Bathroom door didn't lock. Rooms towards the street can get loud.
Had the old Hollywood feel and look. The staff was very friendly and very helpful. only neg. was the reception on the TV.
It has a great authentic retro look and the lobby and cafe (good food) were great places to hang out. Staff was friendly. The walls were thin and there was a noisy family in the room next door. However, the staff spoke to them and they quieted down so sleeping was not a problem.
We LOVED our time at The Lafayette. It has such a cool vibe and the staff was so kind. We had our toddler with us and he had a great time in the pool and getting stickers from the front desk staff. We can't wait to go back! There are weddings and events on Saturday which was loud, but they stopped right at 10pm. It looked so fun! So we didn't mind.
Friendly knowledgeable staff. Good location. Quiet and clean.
Comfy bed. Great value Bathrooms could be nicer.
no microwave and refrigerator in the room.
Very unique and interesting hotel. The staff were friendly and our room was neat and clean. The hotel is located in a cool part of the city with plenty of nearby restaurants and bars. I would definitely stay here again! The attached restaurant near the lobby was over priced, in my opinion, and the service could have been a bit better. For example, the server knocked over my wife's coffee and made a mess on the table, but they never cleaned it up. We had to use our napkins to do it ourselves. Not a huge deal, but could have been better.
It was a nice place. They charged me a daily parking rate in addition to the other costs. This was an issue because I did not realize they were charging me.
Most of the staff was very friendly, and the decor was nice. The walls were paper thin and you could hear absolutely everything. Our first room was over the parking garage entrance, and would shake like a small earthquake each time the garage door would open. After requesting a change, we were put directly over the lounge, which pumped loud music into our (2nd story) room all night. The rooms were filthy, with mold growing in the bathroom, and years of filth piled anywhere the vacuum did not immediately reach. To top in all off, on our way out, my wife decided to take a few pictures of the pool. There was one person sitting by the pool (on the side opposite of us) obviously vaporizing nicotine, so the hotel staff decided to come yell at my wife and I, threatening us with fines for smoking. It was aggressive, rude, and forceful, when they had no idea as to the actual situation. I would NEVER stay here again.
I loved the huge bed and linens were nice. Staff was very friendly and the bar was cayuuuute! My room had dusty lampshades, and picture frames. The corners of the bathroom floor were dirty with debris and some hair from the previous guest.
close to our daughters home
The hotel was 15 minutes from a bunch of places, so it wasn't too bad as far as convenience. The description said free wifi, but wifi was only available in the lobby. We'd called for desk service and they were so slow to respond and bring what we requested to our room. The suite itself was mediocre at best, but at least it was clean. Really, really small bathrooms though and the windows were so awkwardly placed. If you opened the bathroom window, people passing by got a direct view of you on the toilet, so thats uncomfortable.
This guest did not leave comments about this hotel.
Although the hotel is in process of renovation this did not affect me, except perhaps that the room rate was lower. The room decor in the older room that I was in was dated but not horribly so and it was a clean, comfortable suite. Felt spacious. I had a very hard time getting connected to wifi in my room on the 15th floor. Staff tried their best to help and arranged a tech call for me but after the call I lost the connection again and could not get it back.
Staff was excellent accommodations were up to par! Nice new and clean!! Nione
Great, Great, Great. The Bristol was one of the best hotels I have ever stayed in US
My girlfriend and I enjoyed this hotel. The staff was very friendly and accommodated our stay. The valet personnel was also great. Definitely recommend staying here. There really isn't much to complain about for this hotel. The only thing was that the hallway smelled like residual cigarette smoke, but the rooms themselves did not smell like smoke, which was great.
room very comfotable.excellent location.Contrary to your information,there is a restaurant in the hotel.
Perfect location, walking distance to gas lamp district and mall across the street. Quiet and comfortable. Good price. Free wifi. No fridge. Expensive valet. No breakfast.
It was centrally located The room was old, smelled weird, horrible wi-fi that kept kicking us off, mini fridge upon request?! Overall felt the price did not match the quality of room we received. Would NEVER stay here again or recommend to anyone!
Close to venue, great people in all areas of the hotel. Loved the bath soap.
Location, size of the room, staff No smoking rooms and we got stuck in the lift which was terrifying!!
Location was excellent.
Friendly, good price. Noisy, sketchy area, long walk from 5th ave bars, outdated.
The personel was not that efficient, but definetely friendly
-price was good , location , LCD Tv ,all the staff were friendly , clean room there is no ice machine in my room level
Close location to the shopping center, restaurants and convention center.
Nothing. It's dirty, my feet became black from the dirty musty carpet, the white comforter had a LOT of men hair stuck in the sheets, in both rooms they put me in. This hotel looks directly to the I-5!! It's LOUD!! I don't know anyone who comes for business who wants to sleep on top of the freeway noise. Talk about comfortable stay. No parking!! Mandatory valet so every time you're in or out you have to tip!
Nice room, free airport shuttle, good wi-fi. Staff was helpful in terms of SPG lookup. The pool was warm, but water a little dirty. Nice place to get some sun in my g-string. A little far from the Convention Center and Gaslamp District, but convenient to the airport. The pool water was kind of dirty, otherwise everything was fine.
Nothing Literally everything about it sucked.
Pillows Slow internet, flakey internet, bathroom tiles falling off, locker room soap dispensers, old carpet and paint, freeway view and noise
Reading reviews I was a little weary about my stay but I was pleasantly surprised to find a very friendly staff and clean room and bathroom (although some of the furniture a little worn but not bad). The bed and pillows were so comfortable! The complimentary water bottle was a nice touch as I always always forget to bring water with me. My only gripe about this place is the PARKING. The attendants were nice and courteous and Ill admit its nice to have someone bring your car to you but $32 dollars per night for parking! Golly. One of the Four Points staff said the parking company is contracted from an outside company and they have no control but jeez you choose Four Points for its affordability and they get you on parking.
The staff was very friendly and helpful. Location is just right right off the freeway. Nothing .
The staff was really nice. The thing I disliked the most was the parking I could not believe how expensive parking was for only one day. I stayed two days and parking was more than $50. It was very disappoin I had to rearrange some my plans just to be able to make sure that got covered. Also we had a lot of trouble with the tv. It kept loosing signal and was not able to connect with our PS3.
Location Parking was an additional $26 per night. I ordered a club sandwich and asked for crispy bacon. The bacon was still raw.