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Great location, great staff, clean, funky and fun. Rooms are small and water pressure sucks.
Fine hotel Was charged for a king suite and received a regular room. Haven't received the credit yet.
Location is excellent - in the heart of Gaslamp Quarter, actually right next to the Gaslamp sign. Pretty good view depending on where the room is located. Direct exits to 5th Ave, 6th Ave, and L St is a nice added convenience. Studio King room was great - clean, modern decor, comfortable bedding, great bathroom with rainfall and standard shower head, iPhone 5+ dock, good channel selection on TV. Lobby and surrounding have nice, clean, modern decor. After housekeeping, we found that the original iPhone dock we were provided was switched for a different model. The original one was better for us, as we could directly mount the phone for charging without a cable needed. The newer model required a cable, which we didn't have. Called the desk and they didn't know why it was switched, and said they'd follow up to resolve the issue... they never did. Overall, staff is not the most helpful.
Location was great. Right at the start of the Gaslamp District. Walking distance to many great restaurants and bars. Close to the baseball stadium. Staff was friendly and offered good suggestions for dinner. Gym was nice. Arrived on the day of a baseball game. Road closures made it difficult to get to the valet drop off point. Valet only. Cannot park your own car. Wish the hotel room was more clean. Lots of items in the room (i.e. Snacks and items for purchase) that hadn't been swapped out in a long time. For a 4 star hotel I expected a little more. Room needed a refresh - signs of wear and tear.
The Woodstock suite was awesome the room with balcony was great. The restaurant Mary Janes was very good and Robbie the concierge was very helpful. Fun place to be After checking in and not an early check in were were barged in by the cleaning staff. That could have been embarrassing, right! Then I get an email a day after checkout with a 93.00 minibar charge we took 2 waters and two beers, even at crazy assed minibar prices that doesn't add up to 93.00. It is disappointing because we really had a good time and I like the hotel and their staff, but I don't like being screwed!
Nice Location High price
The room decor and layout was very modern and had a nice feel to it.The staff was very friendly and nothing but helpful when needed. Couldn't have asked for better service. The mattress was a bit too soft for my liking. Also the walk in shower looked great and the dual shower heads were nice but it caused large amounts of water to pool up where you're supposed to dry off
Tech /music accesbility. Hospitality. Clubs, bars, and restaurant in the building Price for parking
Stop charging resort fees. Include microwave and minifridge in each room.
The bed was very comfortable and my view was amazing! One of my towels was dirty upon arrival.
Mattresses are too soft
I was very satisfied, was even able to check in hours ahead of schedule and was upgraded to a better room. The location is fantastic as well as the view, staff was attentive and courteous, definitely recommend this place.
Rooms were good size with a nice view. Big screen TV. Downtown location near to attractions. Didn't sleep well because the mattress was a bit lumpy. Gave me a backache. The breakfast menu is pricey. $44/day for parking. Hotel like Westin should have free parking available for guests.
Clean friendly $44 parking cost and one way streets with only two valets
The room was very comfortable and had a nice layout.
Loved the staff. The woman at the front desk was super friendly and nice and her alone would make me want to come back and enjoy the Westin again!
3 blocks from coaster, very comfortable, free shuttle to the airport, beds are fantastic They nickel and dime you for in-room wifi (seriously?)
this Hotel is on nice area, walk distance to Midway museum & seaport Village, very convenience & we will definitely come back again for vacation!
the bed was very comfortable. The restaurants and lounge were enjoyable.
The amazing view, the helpful and friendly staff, and the amazing deal!
Good value for you money. Very clean. Good facilities. Bed too soft, it is like it is just made entirely of pillow. I had some maintenance issues in my room, which they fixed, but they wanted me to move instead.
Great location, clean hotel, GREAT bed. Best sleep I've had in a while. Bathroom was nothing to write home about and parking is a bit expensive
Not all staff was friendly, room wasn't thoroughly cleaned one day and Cafe and restaurants only open till 1pm. Also some staff gave poor directions as to how to get to places.
The location was fantastic, right in the middle of downtown. Walking distance from nearly everything. The price was significantly better than other much pricier hotels in the area. Staff were very friendly and helpful. The fireplace in the room didn't really work. The maintenance guy came to the room, but couldn't figure out how to fix it. Not a huge deal, but a bit disappointing. The ceiling above us was creaky... every time the people in the room above would move around the ceiling would creak and squeak. It was annoying, but otherwise the room was quiet.
Really great location. We went for a date night and were close to great restaurants, nightlife and the mall. Really loved the Victorian feel Tiny room! No fridge in the room (sad to not store our dinner left overs)
The hotel definitely had a lot of charm. It was nice and clean. A lot details throughout to notice. It had a New Olrleans-esque courtyard that was really nice. Room was a bit smaller than expected. I didn't like that there was no place in the hotel to heat up any food.
I loved the whole experience! Friendly staff, helpful front desk and the rooms were SO beautiful! We will definitely be coming back :) I didn't like how short my stay was...nothing you could do! When we had brunch, I feel as though we could have had faster service but other than that the food was yummy and the space was beautiful!
You guys cancelled my reservation for a conference....... You guys cancelled my reservation for a conference....... :(
Charming hotel with unique "old times" style with newer modern amenities. Their balcony rooms are beautiful and the beds are amazingly comfortable. Great location for gaslamp!
Clean, nice, and elegant hotel. Great location to Gaslamp District near bars and restaurants.
The whole experience was great. The room was perfect for the 2 of us and the gas fireplace was wonderful. We had a great view as well. The downstairs courtyard was gorgeous and I wish we had taken advantage of it more. The location was ideak, walking distance from everything we wanted and needed to do. The staff was super friendly and the room service was great. i would just suggest bigger pillows :)
Nice ambiance. Restaurant was great. Front desk service was very friendly. Being near the convention center it was a bit noisy and rooms that face the center courtyard are subject to echo of conversation late at night.
I liked the location, the decor, the patio dining, food, staff, price. Nothing.
location was nice. Common areas beautiful. Staff helpful. Overall clean. In general, happy with our 1 night stay too celebrate anniversary Room on the small side, which was ok for our short stay, but not if you've got plenty of luggage. Some minor details could use touch ups (e.g., bottom corner of doors in bathroom chipped). Not sound proof.
Room nicely appointed and bed extremely comfortable The valet needs to bring his coffee with him at 7am or drink before he leaves home. I had to rustle him up to make an 8am appointment.
it was very central. had a quiet room. hot tub & pool were great very business orientated - seminars & conferences
located very central, bars and restaurants in walking distance, shopping mall close by. Very nice and big room during our stay a conference was going on and you we were woken up at 6 o'clock every day by the noises through the air-con-shafts and thin walls
Location was excellent for the centre of San Diego and convinient for the shopping area.
Proximity to shops and restaurants The floor we stayed on smelt terribly of cigarette smoke and we had to complain before it was addressed. Also, our room key had to be reset 5 times in 3 days and I didn't even carry my phone with me so not sure what the reason was. Was a minor inconvenience, but other than that, was a comfortable stay.
Walking distance to the mall. Modern. Fourth floor room facing the circle was noisy.
Location, free gym, lent me a fridge, staff very polite Only thr use of frosted glass in room looked dirty
ı lıke to shopping and restaurants. ıt looks lıke empty and cold it is not like the westin st. fr. san f.
Shop & sightsee
Very convenient hotel with easy access to all family attractions. Nice staff and clean surroundings.
The price ($99 / night) for the location and the dimension of the room (very usefull with a baby). The hotel and the rooms are old: used furniture, heater not working, stains on the floor, TV remote not working... I guess they will increase their rates once renovated
Excellent bedding and service Hotel did not have our reservation that we made online. Toilet was not clean when we checked into our room, had not been flushed or cleaned.
The hotel was lovely and the concierge was super helpful in finding me a place to get a relaxing mani-pedi.
Very good location for the Gaslamp Quarter Didn't know that it was Valet Parking only at $47 per night. With this charge added to the room charge per night, I don't think I'd stay here again.
Room was nice and clean. The view was great. Location was great, located is in the middle of gas lamp and the convention center to take the ferry to Coronado. No self parking garage. Valet only at $47 a night.
Very expensive parking
Hotel was excellent location. From the minute we drove up to valet to checking in and out, customer service was great. Right in the main location of downtown gaslamp, next to Petco park which we were there for the All Star game. Had an amazing time. Would definitely stay here again. Customer service, location and hotel. Room was comfortable.
Room per night was cheap 120... plus tax... I was there for comic con...it's a hotel it's not a 4 star hotel though...maybe for location but the amenities are very basic and the guy there was rude at the front desk.
They gave my Wrong room
Staff was friendly and helpful. Room quality didn't meet expectations for rates and hotel appearance.
Convenient location, friendly staff. Super corporate, fixtures seemed old, rooms poorly ventilated.
Loved the room and location At check in, the young man at the front desk seemed a little condescending and rude.
Location is amazing!! Very clean! Nice staff Didnt end up getting a room with two beds like I had reserved because I booked through a third party.
Two-minute walk to the exhibit halls and lots of shops and restaurants just outside the hotel doors. Central location for site-seeing as well.
The staff was very pleasant and helpful. The location was great; right on the waterfront which was close to some great sites and also walking distance from gas lamp and other cool places. Some parts of the hotel seemed dated or in need of repair, like the elevator. Internet was a little sketchy in the room from time to time and I had to call for support.
The water view was just amazing. Airport is a little too close
Right on the waterfront. Was able to be on the side facing the water. Room had been remodeled. In the process of remodeling. Parking was extra and not guaranteed. bathroom door had no lock
The location is AMAZING, I highly recommend it. When we first arrived I was disappointed by the outside of the building (it looks very dated) but the interior was GREAT and the room was extremely comfortable. One of the best beds I have slept in at a hotel!
Clean room and sheets. No restaurant on site.
The hotel is well situated overlooking the bay. Be sure to get a bay view room. Otherwise you could stay at any non-view hotel for less. The surprise $24.00 'self-parking' charge per day. The $3.00 for Lobby Coffee. plus tip of course.
the hotel is only minutes front eh airport. it is right along the waterfront, which is beautiful. The city views are also delightful. Very close to the train which provides easy transport to downtown. The staff was friendly and helpful. Close to many attractions. Convient to all the city opportunities. It worked out great for my baseball stay. Helpful concierge. Close to restaurants. I would stay there again. Wish it had free parking. Closet in bathroom not my first choice. Bouncers at a private party not very friendly.
Do not stay here. The hotel was below average for the price, the hotel staff were not helpful and uninformed. Worst of all was this sign noticed while checking out: WARNING: This building contains chemicals, known to the state of California to cause cancer and birth defects or other reproductive harm. They were not helpful and I cannot remove the exposure I experienced. Do not stay here. The hotel was below average for the price, the hotel staff were not helpful and uninformed. Worst of all was this sign noticed while checking out: WARNING: This building contains chemicals, known to the state of California to cause cancer and birth defects or other reproductive harm. They were not helpful and I cannot remove the exposure I experienced.
The location was perfect, plus they had a shuttle That would take you to the zoo, Horton plaza and seaport village. The air conditioner wouldn't go below 70 and parking was a bit crazy. You get charged an additional $26 a day to park in the parking structure.
The hotel had an excellent location right along the bay. It was close to many attractions and restaurants. There was nothing wrong with this hotel, it was just very average. I would say it met expectations, but did not exceed. Rooms were a decent size, beds were comfortable. We could have benefited from a room with a better view; we couldn't enjoy our balcony because we were right above the air conditioning unit which was very loud.
Nice design for the room. Contemporary, freshly renovated. Lovely views. Good location especially for cruise goers.
I loved the location since it was near to the Train station, waterfront and little Italy. I liked that the maintenance fixed our sink within an hour when it would not drain. The maid did a great job of cleaning. One staff member was rude when informing us that we could no longer buy any breakfast items. I wish there was an affordable restaurant in the hotel and that it offered free breakfast. The sink would not drain, so maybe updating maintenance more often would be good. Training the front desk staff on being more informative to guests about facilities and information on the hotel upon check-in is needed very much.
There is a free shuttle to/from the airport. Each room contains a refrigerator, microwave, coffeemaker, safe, hair dryer, and iron. I was given a voucher for free breakfast buffet in the attached restaurant and the staff kept it well-stocked, even when it was nearly time to end the buffet. I flew in early and the hotel let me check in early without charging an extra fee. There were several issues with the condition of the room. The refrigerator, TV, microwave, and lamp were all broken. I attempted to restart the fridge and the TV by unplugging from surge protector and plugging directly into socket, trying different sockets, etc. but was unable to get them going again. A very nice maintenance man did some trouble-shooting and was able to get them working with a bit of effort. The switch on the lamp was bent, loose, and shorted out. Cleanliness was also a problem, maybe because of my early check-in. A used towel was stuffed under the safe in the closet. One bar of soap in the bathroom had gotten wet and was unusable. There was a curly hair on the bathroom counter. There was no lotion. Overall, the experience was NOT what I expected from a $200 per night hotel and I do not recommend it.
Localization is good. It is a good relatioon cost/benefits.The room is nice. Lobby could be pretier!
Great location, very clean and comfortable. I would stay there again.
enjoyed the breakfast and the comfort of the room. Very clean and the maid service was excellent everything was fine
Excellent location, airport shuttle, close to public transportation, breakfast included Parking fee
The view from the balcony was a direct line to the waterfront and the Star of India. The room was very clean. Breakfast is provided at the attached restaurant which is a nice facility. Transportation is provided to and from the airport and to the cruise ship terminal. The location is convenient to walk to Seaport Village, Little Italy, local bus line, the zoo, Gaslamp district, multiple other restaurants, as well as pharmacies and shopping. There is no need for a car. The lobby area is being remodeled and I knew that when I booked. It was a little dusty, but not inconvenient in any way. However, although the rooms are very clean, the furniture, wall coverings, and carpet are looking a little tired and worn out and in my opinion, these are the areas which should be updated.
The included breakfast as well as the shuttle to and from the airport
location , friendly construction, unable to find my reservation for quite sometime. not in the system and had to go to main office to get it cleared up
Even though the hotel was unconstruction, it had great service. Good room for a good price. We only stayed for one night and everything was great. No complains about anything. Highly recommended this hotel its rest the pier and has good restaurants near as well.
The staff was very professional and friendly The amtrak train was quite annoying blasting its horn all night
The price is reasonable and the location is excellent. The rooms are spacious. However, the soundproofing of the walls is suboptimal. I found the restaurant and the breakfast menu mediocre.
It was close to the water. Very comfortable. Remodeling so it will even be better when that is completed.
Guest Services gave us a bottle of wine to celebrate our anniversary & birthday. The room was very spacious and they upgraded us. The location was at the epicenter of the Gaslamp District. Perhaps if we didn't have a baby w/ us, we wouldn't have minded, but the noise from outside was extremely loud until about 3:00am. Again, if we didn't have a baby w/ us, we probably would have been down there but it was very hard to get rest and the baby kept waking up as well. We stayed here with the intention of staying close to the zoo. But this is not a great place for families. Good place to stay if you're planning on staying up late and partying at the Gaslamp District. The rooms had a funky smell too - especially the bathroom. But then again the building is really old.
Comfort hotel situated in the heart of the historic Gaslamp area. Great. -
The free breakfast on the roof was a pleasant surprise. The price for overnight parking is pretty expensive. I believe it's roughly the same as any other place I've stayed in the Gaslamp, but it's still a lot.
The suit was very good and the staff wer excellent Saturday nights are noisey
Hotel is beautifully appointed, and is very reminiscent of a European style of hotel. Downtown location is convenient to nearly everything, and the area bustles with excitement on weekend evenings. The Staff were extremely friendly and helpful. We liked it all.... just be prepared for an active social scene outside your window on the weekends!
Gaslamp Plaza Suites is a very nice boutique hotel. Wonderful rooms and views from the suites. The location is great!
First room was tiny but was able to move to a suite and very nice. Good location. The first room was a mini suite but was tiny.
Excellent location, free breakfast on rooftop, suites very comfortable, everything worked.
The location was very good for our purposes, business and shopping. The building was interesting. The amenities were a bit lacking (ie. no shampoo or soap in our room). The view from our room was very nice. The breakfast was not good though we enjoyed the rooftop dining. We wonered if something could be done about the noise from the airconditioning/heating unit on the roof.
Very very good hotel I like it
Location Staff was kinda of rude. Valet was rude and expensive!!
location the breakfast
The ambiance was very nice! The parking was very expensive 45.00 a day.
Great view of downtown SD skyline The service was sub-par. Since they don't have electrical kettles in the room, we ordered some hot water for tea. After 30 minutes and several more phone calls, nothing showed up, even the operator told us she called house keeping several times. We had to give up and find a cafe nearby. The room was not as clean as the Sheraton we stayed at previous night. There are old coffee stains on the carpet, rust marks in the shower. The hot water actually ran out when I took a shower, first time ever at a 4-star hotel. The front desk wasn't that helpful either, keep referring to a printout when asked for recommendations, not exactly concierge level of knowledge of the city as one would expect at a nice hotel.
Very clean stylish room, flexible check-in and friendly staff, good hotel room amenities and facilities, great location, wonderful cleaning staff, lots of nearby restaurants and shopping, decent gym and a small pool. No bath robes.
Location was ideal for staying in the Gaslamp district. Parking situation was not ideal. Had to park elsewhere for the whole trip.
Gas lamp district. Lots of history. Close to many restaurants and clubs.
The check in was quilt and friendly. Room was beautiful and modern. I love the old with the new. Perfect blend. The curtain between the room and bathroom was the only downside. It made taking showers cold all the time. That is my only complaint. Everything else was great. The curtain between the room and the bathroom.
service, staff are helpful This is a tricky hotel - open shower. Be aware what you are going for.
The room Very noisy! breakfast sold as continental, is in reality a paper bag...
Room was very comfortable and very well equipped. The hotel is located in the centre of Gaslamp quarter which is very noisy area on Friday and Saturday overnight.
The staff remembered the guests and were very helpful. Some nights they sent dessert to my room which was a treat. I loved the in room expresso machine - yummy!
The room was large and nicely furnished. There was a high ceiling and windows letting in lots of light there was an overhead waterfall shower. There were high-quality stereo speakers. The people at the desk were responsive, providing advice about restaurants and other places to go and arranging cab rides and restaurant reservations. All in all a very pleasant experience. We would definitely go back. The hotel is in the middle of the crowded gaslamp district, which resulted in some noise in the evening. I scarcely noticed it however my wife was more aware of it. It did not interfere with our sleeping.
I liked the modern decor, totally not what you would expect from looking at the building from the outside. The staff was really friendly and helpful. I would definitly come back (without my lil one) I didn't know the room would be so intimate =)
The people were very nice. The free coffee was awesome. The hotel did not have my reservation. Said it was lost. Also, since the rooms are over a club, it is loud. Their showers offer no privacy.
I stayed at The Keating last year when I was in San Diego for the same event. I returned because I liked the location, the hotel atmosphere, value, etc. The bed is wonderful. The second night I was there, I was awakened during the night by loud bangs, crashes, thumps on the floor, and found I was unable to sleep. This continued from 1-4 am. After I brought it to the attention of the hotel staff in the morning, they indicated that there had been other complaints. I felt, however, they did not act quickly enough to correct the problem.
From the moment we arrived the hotel staff were so welcoming and nothing was too much trouble. The deluxe double room was amazing - very big (bed was huge!) and kitted out with all the mod cons one can ask for - we really were impressed and felt settled straight away. The location is brilliant - a few steps from the Gaslamp District full of restaurants, bars and some shops - great atmosphere during the day and especially at night time. The hotel was excellently decorated - so modern and luxurious for a 4 star hotel. There was noting we didnt like, but the breakfast was a little basic - a breakfast bag served to your room each morning consisting of a cereal bar, yoghurt and juice. Whilst a cooked/continental breakfast in their restaurant, adjacent to the hotel, would have been nicer, the bag was always delivered at the time requested which was a nice touch. And lastly, a small note re the deluxe double room e on Pent House Level - the shower is a walk in one, situated in the room, so if you are travelling with anyone other than your partner, it may not be the most practical room!!
The hotel was clean and very central to many amenities. I will definitely stay here when visiting Tijuana
Nice place, great price, friendly service. Would definitely stay again Nothing
great location peeling ceiling paint in room, rusted electrical connections in bath area, blow dryer wasn't working and wasn't repaired, queen bed was the size of a double
The location is perfect, it's in the heart of San Diego downtown. The room size is pretty small, you don't even have much place left outside of the bed. Even bathroom isn't that comfortable.
Staff is great. Location is pretty good. Otherwise, this hotel is a terrible deal for the price. I could have stayed at a better hotel for only $25 more, and the forced valet parking here costs just as much. Bathroom, and the shower in particular, is tiny. Don't get me wrong: it's a perfectly serviceable hotel. It's the kind of place I'd happily go to save money...except that it costs nearly as much as it's much higher quality neighbours. You can get a larger room with more amenities, or a rustic bnb if you're looking for old school charm, for almost the same price, and the few extra dollars would be worth it.
Great location but the rooms are dated and in need of updates. Staff is nice. Restaurant in lobby is good, bar included. Dated rooms, pillows not comfortable. Beds ok, not great. Window a/c and heaters were just ok.
Convenience to the Gas Lamp District and Convention Center. Staff was friendly. Room was dirty and not well kept. Old elevator that was very difficult to enter and exit. Towels were stained and dirty. Lights stopped working in the room. Rusted electrical connections. Would not choose this hotel again. 1 to 2 stars.
Location was great! Staff was friendly I enjoyed the staff alot. Rooftop was nice and had a beautiful view. Beds are very comfortable. Room were to small. I couldn't even open the door all the way to get in without it hitting the bed. The price was to high it should have been should have been less expensive.
Staff was very helpful when item was left in room, free shuttle to airport Operating elevator door/cage solo with luggage was challenging
Beds where great, small room but comfortable with all amenities, location is perfect to go out and party or a simple out in the town. Bike rental across the street perfect. It was perfect for the price....
The location was great The rooms were cramped and the carpet was sticky
No parking, no microwave, no refrigerator, really small elevator and room. Inconvenience designs and uncomfortable room
I like it on general, their breakfast was nice and the staff is pretty helpful and nice Did not like the the soap and the room location only it's not facing the street
Great location, right in the heart of downtown. It was a block away from a CVS and close to other grocery stores. Extremely close to the Padre's baseball stadium and about a mile or two away from the USS Midway. For the price and location it can't be beat. I chose a shared room with 4 other guys. Our window faced the street. I don't drink alcohol so it was a little hard to get some sleep. We either had the window closed to help muffle the noise and were really hot, or we had the window open and had a lot of outside noise.
The room was clean, bed was comfortable, bathrooms pretty well maintained, pleasant staff. Basic breakfast but I guess that is standard for hostels, at least it was something. Not too far from public transportation. HI San Diego took care of my needs while I was checking out the city for a couple days. More counter space in the bathrooms would be nice. Several of my toiletries fell in the sink/on the floor because there is not much room for a girl to spread out her things. Also their power source is weak or something. I had to sit around and wait forever for my phone to charge at the end of each day and I tried several outlets in the building. It would have been nice to have an outlet by my bed so I could charge overnight.