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The location A 4 star Marriott hotel without room service? In San Francisco? Get your act together. What a dated American hospitality company. Will not stay there again and would not recommend this hotel to anyone
Location is excellent. Big hotel where you get lost. Looks and feel old, needs a major renovation.
Hotel was clean We booked a room for two night with a king size bed upon arrival we were not told they didn't have a room for us instead sent us to a room with double beds wouldn't accommodate us claiming they had "no more rooms available "... next day had issues relocating our luggage to next room. Parking was absurd $70 dollars a night ?? Overrated
The value for the money is really good! It was clean, spacious, well decorated. We ensured to get two beds in the bedroom and we got them!
Really nice lobby, rooms where clean The wifi wasn't free, they charged you to use a computer for $.40 per minute. I really needed a workstation. No hot tube or pool for $400 per night. Will not go back.
The room was clean, the bed was amazing, location was walking distance to all things downtown, I felt safe with my young son, easy express checkout. No room service, for the money we spent I would've liked to see a free breakfast, the cost of parking is insane (it is SF though), no pool.
Location No swimming pool
No free wifi and same type of breakfast everyday
Great location great front desk people beautiful view Drink left in room from previous occupant
Friendly accommodating staff. Great location, beautiful facility. The observatory level was cool, but packed, so much so we didn't stay to enjoy the view. I would recommend to a friend. Disappointed that I reserved a room with a larger bed and due to room availability we were moved to a double, which my wife and I were unable to share. We're by no means large people. It would have been nice to be able to park or rental without being charged extra, but that seems to be a norm in the city.
We enjoyed the Marriott Marquis hotel very much , but the valet only parking is a bit spends. Thank goodness there is another parking garage one block over. Y
They tried to steal my luggage when I first came in, took them over 4 hours to bring my stuff up. I said enough of this bs and went to go down myself and get all my stuff to find it hiding in a room away from everyone else while the guy at the front was telling me "it'll be there shortly were a little backed up". Then to top it all off I find $35 of charges from the hotel of stuff I never used. I've never been so disrespected by a hotel in my life. Shady workers I highly recommend you don't stay here.
Location. Proximity to public transportation. Doors, fixtures show age, wear and tear. Facilities fee (which I assume were adjusted for SPG Platinum members)
Location staff and cleanliness No room service or mini bar
The room they put us in was very small. There was no refrigerator, no microwave, nothing that would make the stay comfortable or say luxury. Plus the parking cost and facilities fees are ridiculously high.
I loved the view and staff was extremely friendly and the location great. Bed was very comfortable and and room was nice and clean. Mabye a lil upgrade on the appliances other than that it was great. I think for the resort fee it should have came with a little more amenities.
You had to pay for WiFi and the restaurant had a very limited menu.
Location was nice for exploring the city. Room was clean/comfortable. NO INTERNET at this hotel... In the modern age, it's ridiculous that wifi/high speed internet is not included in the cost of the hotel when you purchase ahead of time. On top of that, I asked about wifi when I was checking in, and the lady told me we could get internet with an OPTIONAL ~$35 PER night fee, that included internet and other services like bike rentals. We didn't want to spend this, so it made sense that I couldn't connect to any wifi from my hotel room. When I checked out, they said they had charged us for the fee, and that it was required, despite the fact that we'd never connected to the internet. Outrageous that this wasn't just in the price of the hotel from the getgo... Don't bother with this place until they get with the modern age.
View was great, staff was very friendly, and room was very clean. $58 for over night parking is outrageous, because of that I will not stay here again. Also, $20 for wifi? For the price you're paying that should definitely be included. We had to ask twice for a crib to be sent up to the room, that was a little disappointing when I had two small children to get to bed upon arrival. Also would have been nice to have a mini fridge included in the room. When traveling with kids it's very convenient to have a fridge to store their milk, snacks, etc
location - Pressured toliet caused loud, frequent rattling sounding like a fire alarm in the middle of the night. I told management and they don't/couldn't fix it . - $38 per night "resort fee" for no real services. A true rip off.
Great location Restaurant can be improved, i. e. choice & prices slightly too high
Comfortable and clean. Good location No room service
We had a view even from the 9th floor. Very clean and cozy. Staff was really kind. No mini fridge :(
Poor accommodations. Rude staff.
The room stunk! For $600 get some air freshener.
Given a corner room even though I booked via Kayak Provided with slippers Room was spacious and TV was large - guess is 55" Gym was well equipped but didn't have time to use it Easter bunny was on duty and there was a tableful of candy for the young and not so young - I didn't have any but still appreciated the effort Bathroom short on racks to hang towels Shower head water flow too wimpy Bathroom scale low on battery
I hosted a bachelorette party at the Intercontinental and it was great!! The staff was very accommodating and helped us with making sure all the girls were taken care of. The rooms were beautiful and spacious, and the hotel was extremely spacious. There was a "bouncer" type employee at night who gave me and the girls staying at the hotel a hard time. He required every girl to have a key in their hand to get in, even though we just had one person per room have a key because we didn't think it was necessary. He was extremely rude and borderline harassing.
Comfortable bed, clean facilities Check out was at 12:00pm as normal but was woken up by maid knocking on door at 9:15am. Charged my credit card $100.00 more than what was on invoice when I checked out. To be refunded within 5days or so supposedly....... It would have been nice to know beforehand.
Luxury accommodations. Very friendly and helpful staff. Valet parking fee is crazy high!
I liked how the staff was really attentive. Rooms clean, everyine real proffesional. I didnt like the fact that when u drive in to check in they dont tell u that the charge for parking is 65$ . Also that the water thats in the room thats bottled i didnt know they would charge me 8:50$ for it. Ridiculous! I seen when i checkd out!
Great hotel and staff. They treated us perfectly. I would absolutely stay here again. No complaints as all. The location for us was a bit too close to some seedy areas of town. No problem, but you need to be careful which way you walk.
Awesome views of AT&T Park and the Bay. Front desk agent was great.
Appreciated the staff the location and the lounge/restaurant. The room was great with a nice view each morning ....
Very friendly staff, great service. The access to Equinox is fabulous! Prime, prime location--the best!! In-room dining is awful. I had breakfast twice, and was severely disappointed at the outrageous price for the poor, poor quality of every aspect of the food--coffee is burnt and thick like mud, toast burnt, side vegetables unbelievably expensive with NO quality. The fresh orange juice is good. And that's it. Otherwise, the hotel is just wonderful.
Nice rooms. Polite staff. Nice bathrooms. Everything worked without an issue. At Reservation, called the 800 number. I was told they only had two suites available. No rooms. Two minutes later, I went on Kayak and booked two rooms with no issue. Service was in no way exceptional. It was a little irritating that bell desk couldn't get cab. Food/bar is terrible Surcharge for internet access is ludicrous
Amazing service and experience! We we're there for our honeymoon and loved every moment. The staff went out of there way to help us.
Service was excellent. Room service perfect. Bar outstanding. Concierge service spot on. Nothing
People extremely helpful room service wasn't up to par, maybe because it was Valentines weekend.
The room and hotel are beautiful. We had a beautiful view of the city and Yerba Buena Gardens. The service is impeccable. Very comfortable bed and quiet rooms.
good fittings and decor
The location was great and my room was quiet. There was a bit of mildew odor in the bathroom. If not for that I would have given an excellent rating, instead of good, for my stay.
The Palomar was clean, quiet and comfortable and in a great location. The woman working in the evening checking in guests needs more training. Either that or maybe she was having a bad night.
Good arrival and wait staff were both friendly and efficient. The door man was great and the team inside were extremely helpful. I have stayed in other SF hotels in the past and Hotel Zelos is a nice addition to the city. City hotel rooms can sometimes be small but the rooms at Zelos are very spacious! I also would like to say thank you for an overall smooth and fun experience! From booking on line with Kayak to speaking directly with the hotel, to checking in & out, everyone was super friendly and consistently would go out of their way to be helpful. Mixed message on parking After speaking with associates on two separate occasions. Then the confusion in the garage, mind you I thought I lost my ticket to return however I unpacked it when I arrived back home this evening. There was a problem between the hand written sign in log from the valet and the printed report from the front desk and the hotel's portion of valet claim check system also did not work. I retrieved my vehicle because I brought the only two matching keys and I have matching handmade key chains attached. Breakfast table with two nice chairs rather than a rolling office chair. That was weird. But it was also SF PRIDE weekend so who cares!
The service at the San Francisco Palomar was excellent. The front desk staff and doormen deserve top marks. They were helpful in every circumstance from procuring a taxi to giving directions or making suggestions regarding nearby attractions and walking distances. The hotel was clean, the restaurant was superb....fantastic breakfast! And the wait staff was superior. We would stay here again in a heartbeat and look forward to that happening in the near future. Hats off to the Palomar staff!!!!!!!
Windows face directly into office building just 10ft away. People in the office can see directly into your room
Front desk personnel and bell service were exceptionally helpful. Rooms were nicely appointed - largest TV I've ever had in a hotel room. Central location right at Powell St. BART Station allowed me to get there quickly from Oakland Airport.
Room was great. But we were placed next to the ice machine....the wall there sounded paper thin throughout the night as guest needed ice. Being stuck next to an ice machine at 2 am
Had a great time friendly staff great restaurant That nobody answered the phone at the restaurant for me to make a reservation fri night
The Palomar is in a great location, the staff is very friendly, and the rooms are nicely decorated. Beds are OK. Restaurant (Bad Habit?) onsite had a nice quality breakfast which was pretty reasonable.
The location of the hotel was excellent. There were many nice dining, shopping and entertainment options very close by. It is also very close to a BART station so getting there from the airport is very easy. San Francisco is a surprisingly easy city to drive in as well, though parking is very expensive. Though the bed was very comfortable, it was a bit squeaky. Also, being on Market street means that there is a bit of noise but it's not excessive.
Close to everything in Union Square, clean and nice-looking inside. ...but that translates to a little over $300 a night, which isn't really worth it. Avoid it during the conventions in town.
The staff was very friendly. The driver to the airport (George in the Towncar) was very courteous. Need a coffee maker in room. Not a deal breaker though of course.
I loved the staff! They were nice and very friendly! I also liked how we were able to communicate through texting and they replied very quickly. I asked for more conditioner for our stay, but we didn't get any extra. I also didn't like how there wasn't room for water or food in our fridge, but overall I loved this place! Definitely booking a room at the W in the future!
Rooms have an awesome view of the city, very modern decor, and comfortable beds. I've only ever stayed here on business, but this is an impressive hotel with impressive rooms if you don't want to spend a thousand bucks a night at the Fairmont.
Very poor service. A fraudulent charge from the restaurant was added to my room charge. When I brought this to the attention of the staff, they became very accusatory and combative. Very, very disappointing!
The view Carpet was very dirty, stained, there was not enough space in the room and pictures online were deceiving. The air conditioning was not working including the fan, the room felt warm even when the air conditioning showed a lower temperature. Very Noisy. Staff was not helpful when asked to move to a bigger room.
Liked the decor and comfort of the room Phones are not answered in time
Great centrally located property. Rooms were very zen, beds super comfy and lots of cool little details that made the stay pleasant. Staff was hit or miss. I get that they want to create a chic vibe but a smile wouldn't kill anyone. Did get the requested high floor room with some semblance of a view.... granted our flight arrived at 5pm on a holiday weekend makes sense why they couldn't accommodate that request.
Great location. The staff were very very friendly. The ambience was hip. The room, although had no view was very well decorated and filled to the brim with mini bar treats. The price, although not cheap, was probably one of the better in the areas for a clean non-scary establishment. I would stay here again! $63 for parking!!! Youch! That's probably standard in the city. Your $300 a night room just went up to almost $400.
Being charged $60 to valet a car in unacceptable
Location across from Marriot and a bit cheaper Tiny tiny rooms and shard showers not bad at all but shard showers
Nice interior and nice rooms. Great coffee and free internet. I did not know that there is not a bathroom/shower in the suites, but rather down the hall. However, this isn't a big deal and I got a good value Shared toilet/shower
If you don't mind the shared bathrooms, The Mosser is a superb place to stay and it's right in the heart of San Francisco. Best of all, it's a great value especially for a European style hotel at a prime location! Very friendly staff and we felt very comfortable during our 5-night stay.
Inexpensive compared to the other options. There qas a fight for the shared bathroim in the middle of the night that woke me and it was noisy from the street outside.
I liked the location. I didn't like the bathroom/ shower located in the hall way that was basically too small to use. I barely fit on their bed in the original room. I upgraded to get my own bathroom and shower for $50 extra and this out me right over 4th street. Where it was so loud (even with both windows shut) and so bright from other lights (even with the blinds closed). The bed was as hard as a rock and oh yeah, let's not forget $49 a night to park your car at their hotel that you just spent $180 a night for and won't be able to sleep anyways.
The location was the only thing great about this hotel. Having to share a bathroom and restroom with the entire floor. The bathroom on my floor didn't work so I had to use another floor. No real breakfast offered and parking rates were too much. Parked one block away for half the price.
Great location near Downtown BART stations and Moscone Center. The room that I had this time had the sink located outside of the bathroom, near the bed and desk.
Location Price Staff No amenities Bathroom didn't have a fan; instead, had a window that opened onto an adjacent room's bathroom window Ceiling fan was haunted
Overall cleanliness and facilities were good We told the concierge we were on vacation and wanted some ideas on how to spend our time in San Francisco and he told us to "go see a movie". No help at all
Rooms are small and efficient; be prepared. Bed was comfortable. Hall bathroom was difficult to enter; the door got in the way. I remember waking up to some noise around 6am, but perhaps that's unavoidable in this location?
The location is really nice and the cleanliness were very good. The wall is very thin. The couples' voices who were staying next door were heard till late evening.
It feels refreshing as soon as you walk in the room. Everything is clean and the beds are amazing. The only thing I can say is wish they had a little mini fridge in the room.
Staff was very friendly and accommodating, very quiet rooms and I felt very comfortable using the facilities. The beds were very comfortable and we had ample space. Great stay overall.
Great location, near water front, business district and tourism venues. Location was accessible via public transportation: Bart, CalTrain King At station approx mile or less away. In house Starbucks Coffee and restaurant. Utilized fitness facility, clean and mix of Dumbbells and aerobic equipment. Encountered negative experience with guests on our floor using Marijuana, hallway and elevator on or floor. It reaked of the odor during the Second day or our stay. A bit of loud partying on our floor as well. We notified the desk a few times (they offered to give us another room), but apparently they weren't able to locate the source. Disappointed that errant "Spring Breaker kids" ruined an otherwise pleasant experience. FYI we were traveling for leisure, and had our 8 he old son with us. Not the environment you'd want a child exposed to.
First off, let me start by saying if it were just my husband and I the things that bothered me would not have been such a big deal. But travelling with small children changes things. The neighbors were so loud they woke my kids up multiple times. Security came and they did turn off music but continued to yell and keep on until 3am. The pool is tiny and not how it appears in pictures and because there is no one there and it is tucked out of the way from staff when another family showed up and their terror children wrecked shop there was no one there to help. Its $65 to overnight park your car, which is high even for the city. The breakfast buffet was $25 a person, even worse was the continental breakfast was $18 for bagels and coffee whichbis absurd. Just overall over priced for what you get.
Very friendly and attentive staff at all levels. They went above and beyond for some of our requests. Food at the onsite restaurant was delicious though a bit pricey. Location was a bit dirty with a lot of construction and older run down buildings around. Lots of noise from the major road behind hotel came through the closed windows as if they were open. Parking was over the top! $60/day!!
The staff, location and facilities. Nothing
It was a perfect location to see the Embarcadero and the ballgame...a good center for traveling around town. It was even a short walk to China Town, No breakfast menu...just buffet in the AM...too much food, too high of a price.
Good Location. Overall everything was alright. Nothing too wonderful, but nothing too critical. The lobby was fancy, but rooms werent wonderful. Not the friendliest staff. I found it strange that when I called for a bandaid, the front desk tried to sell one to me. I have been to other hotels, including Courtyard's, where they will just deliver something small like a bandaid to you if you need it. I even recall needing feminine products and they were sent to me. Considering the price of the hotel, and the parking ($59/night!), you would think a simple request like that would have been fulfilled.
The breakfast and the lobby were good The room and bathroom were not upto the mark for the price.
Easy walk from the Bart after coming in from SFO. No uphil climb with cases like we had when we stayed in union square. The larger room allowed us to have all 3 kids in the room so no second room. The walk to union square took less than 5 minutes and easy walk to transport to get all over the city. Would definitely stay here again. Breakfast was really expensive. Kids would never have eaten $21 worth of food. There is a Starbucks in the lobby though and lots of breakfast places enroute to union square. The crepe food truck on the corner was delicious. Only other complaint would be that the shower pressure was low when other rooms were using. Why no pressure regulators Marriott?
The staff was very accommodating for my elderly parent's needs.
We were a group of five girls and this hotel stay was great! Room is spacious, beds comfy. No complains. Pool is small