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Rooms Staff at the door
Can't really think of anything. 1. Room was dated. 2. Room with a view had no view. 3. Parking was expensive. 4. Hotel had no charm or allure (other than the advertised picture).
Walking distance to downtown San jose & Staff was great
Clean rooms with feel of knowing they are clean Ac went out. Super hot. Small beds
A property in the Fairmont family. Being in historical downtown next to sites of value. Relying on amenities of a high end hotel which did not disappoint. The staff was friendly and helpful in all encounters. Extra fees for wifi these days seems unnecessary. Having to use hotel cards to go between tower and main facility (although security is appropriate).
I liked that it was downtown close to bars, clubs and restaurants.
Fancy, various locations to eat and enjoy yourself with partner and great America in a 13 min drive distance just a great stay after all and great valet service Beware of an extra 100$ charge at check in just in case you break anything in the hotel but will be refunded after check out and line is to long with no one trying to help them out to make the line go faster
Wonderful environment, great Beds close to San Jose Convention Center. Very Friendly Staff, impecible Service.
Great hotel, room and staff! Got free upgrade upon arrival and an extra 1/2 hour checkout time so we could go to the next door art museum without a hassle.
Location Bed was uncomfortable and did not have enough covers shower was outdated and shower head was cheap No coffee station in room Sparsely decorated
The hotel is dated and could use a remodel, but it was reasonably priced. The room was clean, large but old. There was a jacuzzi tub in the bathroom which we didn't use. The switches and timer where outside the bathroom which dated the place. Still the room was good for what we needed it for. We had a good stay there.
Great hotel, big tubs, free breakfast, close to light rail, very close to Whole Foods, and close to downtown.
Everything, from cleanliness of our room to the friendly service.
You can't beat the price and the location I also like their breakfast .
Lighting in the room was poor, the shower temperature would constantly fluctuate between scolding hot and just barely warm. The hallways still smelled of fresh paint and carpet was a bit tattered. Location isn't bad and the staff and breakfast was great.
Room is very clean and quiet. Love the Jacuzzi. Need more cable channels.
Location was convenient The staff was unfriendly, I did not feel welcome. The lighting in the room was terrible, air conditioning difficult to adjust, and carpet was dirty
Is a great hotel, in my groups opinion it was better suited for many people than the Fairmount Hotel. Next year for fanime we will be staying at the Arena Hotel the whole time.
Nice staff Being woke up at 3am due to excessive loud noise outside the hotel window
The room was beautifully remodeled with high ceilings and lots of space. Continental breakfast was filling and fresh. My first impression of the hotel was not great, however, the staff was friendly and the rooms were very clean. The rooms above us were a little noisy.
The staff was amazing at accommodating our requests. I got the exact room I had hoped for. Convenient mini fridge, microwave, and disposable plates, silverware and paper towels were stocked in the room. There was a TV and a wall mounted radio, although it would have been better if the radio had a USB connection so we could play clearer music through our phones. Never got a chance to use the spa tub feature, but it looked like it would have been nice. We were literally right next door to CVS Pharmacy for any last minute necessities. I was also excited that Whole Foods was a 5 minute walk away at most. We had an easy walk to the SAP Arena where we watched the concert with the convenience of leaving our vehicle in the parking lot provided by the hotel. That saved about $25 in itself, and saved us from the concert traffic afterward. We were pleasantly surprised by the hot, cooked breakfast they provided from 6:30 to 9:30 am. Bacon, eggs, fruits, pancakes and french toast, plus other items we were too full to try. Overall, I would highly recommend this hotel, especially if you are seeing a show at the SAP Arena. Update wall radio to allow USB hook up to smart phones. My fiance states the bed was comfortable, but to me it was just okay. You could hear people running around and cleaning going on during certain hours, but it didn't disturb my sleep. Overall, I had a very positive experience at this hotel.
The airport shuttle was terrific to have.
I was charged twice for parking at the hotel. We were not allowed in/out entry into the parking area with our room keys. I was charged for parking at the parking gate and on my final bill. I called the hotel for REFUND and I haven't seen the refund on my bank statement as of this moment.
Very friendly staff. Nice breakfast. The hotel nickel and dimes you. $2.50 for bottled water, $19 a day for parking, expensive breakfast and dinner.
Warning: Parking is NOT free at this hotel, not even for guests. You'll be forced to pay $20 to park per night! This made for a very obnoxious surprise during check-in.
Pam at the registration desk was friendly and professional. Great first impression! I did not receive the complimentary breakfast that was advertised; confusion about a coupon. I was a bit disappointed in this.
The room was clean and tidy. Very simple, no art or decor to speak of. The lobby looked new and modern. Staff was very professional and nice. The HHonors floor was still in carpet from the 90's. Very old and out-dated. The room was very dated as well. My daughter who is 5'4" could press on the ceiling tiles, they were so low and old.
Rooms are spacious and clean. You have to pay for almost everything else; internet, parking, breakfast.
The close proximity to the light rail and bus stops ,with very friendly and helpful staff Only two sachets of coffee left in room to use which meant after a night cuppa nothing left for the morning. When I left a note to the maid asking for more only one more sachet was left ---barely adequate for two people!!??
Love that every room has their own balcony for fresh air. Great ammenities down stairs and friendly staff! I always enjoy the excellent customer service here. The location of the hotel is convienent, close to restaurants, shopping, and airport. Going in and out of the parking lot became an issue. At the Doubletree guests have the option of valet or self park (you are charged a nightly fee per night). We chose to self park, upon entering and exiting guests must use a parking ticket to do so, the parking meter ended up not working so we'd be stuck for 15-20 minutes along with everyone else trying to get out. They should use room keys for this versus paper tickets that eventually get bent out of shape.
Excellent location, top choice for San Jose. Walking distance to major attractions and night life in the area. Excellent VTA transit access as well. Also consider the Hilton and Fairmont nearby. Valet parking is $29 with in/out privileges. This is a reasonable price for the area.
Top notch hotel. Clean, newly remodeled, all amenities & on site restaurants etc The valet. He did not specify pricing of valet vs self park or exactly where self park was located.
Room was very quiet, even with all of the airplane traffic on approach to San Jose Airport.
Had a problem with the first room but they helped me switch rooms no questions asked
Pay WiFi with speed tiers.
Great room overall, clean hotel in excellent location. Close to shops, food, and activities. Great service and friendly staff. Convenient parking (though it costs extra even without valet) garage connected to the hotel. Only a block away from Original Joe's. Despite a few quirks, I would stay here again. Charge for WiFi (unless you are an Elite member), ridiculous prices for snack shop food and goods ($5 for a Dairy Milk candy bar, $6 for an Odwalla Smoothie!), $45 for a t-shirt! Also, the hotel smells like the air freshener they pipe in at many of the Las Vegas hotels (could be a plus if you like that). Also, the choice of "aromatherapy" soaps are awful--why not go the clean, fresh scent of soap instead of burned wood?
The valet service was overwhelmed since the hotel had no self park option. Plus, the valet was serving guests who weren't even staying at the hotel but attending a concert or conference in the area. It's a bit ridiculous that it takes 20 minutes to drop off a car with valet and another 20 minutes to pick it up.
I really Liked its location, we were attending a event at the convention center and the hotel is actually leads into the convention center. That was great! We didn't have to walk at all. All staff members were extremely nice and willing to offer any help that they could offer. The hotel was very busy due to the event, but the staff still dealt with customers in a very polite and friendly manner. I also wanted to say thank you to this hotel for not treating us any different than there other guest, we have been to other hotels and due to our ethnic background have been treated like we were some how less. This hotel did an excellent job treating everybody well and respectively Thank you so much! Some of the things that we weren't so pleased with that room service had certain hours and that it wasn't 24 hours and that the rooms were a little smaller than what we excepted. But overall we had a great experience
We stayed here 1 night in room 121. It was a suite with easy access to the swimming pool. The back door lead right to the swimming pool. The pool looks bigger in the picture but it's still a excellent size. The staff was great and Sunday brunch was delicious. Good hotel to relax and get away from the regular 9-5. The only thing I can critique is we were there on a Saturday and there's was nothing special for dinner. The bar food was ok and room service food was ok. No restaurants walking distance but no big deal. Everything was releasing
The grounds are really nice with a large and comfortable patio seating area and swimming pool. The furnishings in the room were old, old, old, and poorly decorated.
I had called ahead to make sure I coukd check in late, but when i got there, I couldn't find the front desk person (or anyone) for 5 minutes, then when I finally found her, she found my reservation, but couldn't tell what rooms were available & so had to call her manager, and long story short, it was just over half an hour between when I walked in the front door and walked into my room. She said it was her second day, which I can only imagine is really overwhelming, so I was trying to be patient, and I've had good experiences every other time I've stayed there, but i have to say, this one left a sour taste in my mouth.
Great grounds and plenty of character; a relaxing venue with history and luxury.
Used condom wrapper in the drawer. Need i say more.
Driving up the residential street and coming upon the entrance for the 1st time gives you a feeling of stepping back in time to another era. The attention to detail and the beautiful wood trim all around gave a feeling of a very special place. I had only one night to explore the mansion and surroundings.
Beautiful grounds Nice rework of what was there previously Nice pool and hot tub Good lounge Ample parking Comfortable bed Difficult to get to (in the middle of a neighborhood) Staff wouldn't print me a receipt (big issue on business travel) Pool / spa could be open later
Everything from the room/bathroom was spotless incredibly clean . beautiful place to stay. Absolutely no negative comments to say.also GREAT STAFF! Very helpful and on point..even if I have to go out of my way to stay here again it would be worth it.very quite also.no traffic noises etc.will be back for another stay asap!!!
The staff was very helpful when it was found out that the website I had booked through hadn't communicated with the hotel fully and they had to go digging for my reservation. But I got a room, it was very nice, even if a bit cramped, but that didn't detract from my stay. The grounds were very nice. I enjoyed their exercise room, it was more filled out than most hotels. I just wish I had had warmer weather to enjoy the pool and more time to enjoy every other feature of Hayes Mansion.
Staff incredibly attentive The shortness of our stay
The newly renovated rooms and baths are simple and elegant. The Hedley Club lounge serves good food & cocktails. Conveniently located in downtown San Jose, short walk to Convention center. The room lacked many standard amenities: 1) password protected, high speed Wi-Fi (Wi-Fi was free, slow and unsecured) 2) in room safe large enough to fit a laptop 3) stocked mini-bar (empty mini-fridge provided but there were no vending machines or in hotel shop to buy snacks & drinks) 4) in room guide/magazine with local/city info
room service was delicious and fast. Stay was very comfortable. Beautiful large bathroom. Great location.
The bathrooms were well furnished... Better than the actual rooms. The staff was very friendly. True price I paid was not worth the room. It was a very crampt room with ancient furniture. The rooms were a boring shade of beige and our window view was another building being constructed. It's layout seemed more that of a comfort inn with a price tag of 90 dollars a night rather than 150. It's not worth the price, if you have a car go to a comfort inn and save some money cause got the same experience.
We loved the late night pantry
Under renovation, I couldn't easily find it at night. It didn't have a sign due to recent name change. Room was not well lighted.
It is in the ghetto. Don't plan on leaving the hotel at night.
Our bed was comfortable and room was clean Requested early check in and rooms close together for our group. We were late for our function due to late check in because of hotel and weren't even given rooms on the same floor as our friends. Staff said they were giving us an upgrade for our inconvenience and didn't. We were very disappointed in their failure to accommodate our only two request!! For that reason, we will not stay at the Sheraton again!
Hotel was clean. There is a good restaurant and a bar inside the hotel. There was no mini fridge or microwave in the room. a lot of empty space in the room which needed some furniture, perhaps an extra chair, or a small table. e
We had an early morning flight from SJC so needed a place to stay nearby. The hotel was comfortable and had a nice shuttle. The hotel is off the beaten path and there isn't much nearby. We ended up needing to eat at the hotel bar (which turned out to be acceptable).
There was a large party going on in the banquet rooms, which you heard throughout the hotel. The worse part was when it was wrapping up. not sure what was being moved...i.e.: large furniture or equipment... But after 11 pm, it is inexcusable. I would definitely not use this hotel on Friday or Saturday night due to the noise levels.
great service and excellent hotel
The fire alarm went off at 2:00 a.m. This wouldn't have been a problem in and of itself; however, there were NO STAFF MEMBERS around to direct guests or inform guests on when it was clear to enter. The only person around to answer questions was a security guard with an unbuttoned shirt. The next day, I expected some type of acknowledgement or apology for the inconvenience. Nothing. When I checked out a few days later, the front desk attendant laughed about it. The staff here is probably the most apathetic group I've ever seen at a hotel. The bed was LUMPY. No matter which way I positioned myself, there was a lump in the mattress. The shower drain was slow to clear. Overall, I wish I had stayed at a different hotel.
I was very please with the easy check in and check out process. The room was very clean, the bedding was very comfortable. The pool area was very clean and my family enjoyed night swimming as the pool was heated. It's near shopping and eating and the parking was easy. The only thing that was slightly uncomfortable was the airconditioner. It's so close to one of the beds that the air is blowing on you the entire night.
I love the rooms. They are clean and well maintained. I feel comfortable in every room I've stayed in. The service is wonderful. The staff is friendly and helpful. I enjoy coming back to this Four Points time and time again.
They actually have great cable, very friendly staff, just overall a great experience!
It's super clean, the staff is friendly, the rooms are nice, there is a hot tub, there is a gym, the mattress is phenomenal -- best night of rest, it's quiet, it's in a good location for restaurants/shopping. It's a good stop if you're in the area. No complaints.
Fun location, great vibe, beautiful common areas and outdoor living space. Wonderful breakfast included with room. Called to confirm pool was open (November) with beverage service, were told it was and that someone would come out to offer us drinks. Nobody ever came for 3 hours.
Very comfortable room. Close to shopping and great food.
Convenient location, rooms are spacious Staff who were responsible for room service, hotel operator on phone were outright rude
the cleanliness and uniqueness of the room and facility
Great hot tub and pool in a convenient location right in Santana row. Spacious rooms, well furnished and decorated. A welcome respite from Silicon Valley. N/a
Staycation Paradse... Ran away Halloween night... Great food drinks and security keep fun a perfect balance
The Valencia Hotel is one of my all time favourite hotels. the location is excellent, priced competitively and the staff are friendly and helpful. Great service!
The evening attendant arranged to have a cab waiting at a specified time. Just as promised the morning attendant reminded me of the arrival time for the cab. a few minutes early - ghe cab appeared. Very satisfactory for my late arrival and early departure.
The beds were confortable and the rooms clean. They changed me to 3 different rooms in 5 days because of several issues so I get the chance to try several beds. The staff was friendly. The outside of the building looks more like a motel and the carpets looks old. In my first room, the AC was broken and it was 80F. They moved me to another room the next day just under the construction. The renovation was going from 8:30am until 6pm weekend included. Add the noise of the airplanes taking off, this hotel was the noisiest place I ever stayed. The hotel is directly under one of the runaway of San Jose airport and not next to it so the noise is higher than any airport hotel I stayed in the past. The food was terrible. I ate outside after my first breakfast there. There is no restaurant on-site or nearby. Their parking shares the parking of a fastfood but I don't call this a restaurant to eat. The neigborough was really not nice (industrial looking). I would never come back here.
Room was clean. Most of the staff was friendly.
clean quiet room bed too soft, and too high off ground
I've always thought La Quinta's were great motor hotels, but I was not expecting to find such a beautiful modern style design, like other boutique hotels. The room was clean, the hotel staff were great. Access to WiFi was easy. And It took me less than ten minutes to get to the airport. There are not a lot of dining choices near by, but it gave me an excuse to explore the city. I found some great restaurants about ten minutes away.
Breakfast Small room, no pool or spa
The room looks clean and nice (1) The materials for bathroom and bathtub look very cheap...like Motel 6 (2) Soap scum were very where inside the bathroom, around the walls, in between the tiles, on the floor...yuck..yuck...yuck. (3) Dust was very where inside the bathroom, on top of base board, surrounding water faucet... (4) Faucet inside the bathtub was rusty and dirty. This should be easily to take care of with $10 spray paint for home depot. (5) Rest room located on the first floor was not clean or not being cleaned regularly. Trash was overflown and just can't believe this happened at the Hyatt hotel. I would never come back here again.
Room was very clean, overall it is an excellent hotel Parking should be included in price, a little pricey
I like the fact that it is walking distance from the convention center. No parking due to event.
So close to the airport and badly isolated that you can hear the planes in the room! Bad value for money compared to other holtels of similar quality in the area!
ridiculous that one must pay 25 dollars for parking plus 10 dollars for internet per night
clean and quiet
The location was convenient It was dirty and old. Not wat I was expecting. A bit disappointing
The staff at the front desk, valet parking and the restaurant were extremely friendly and very professional. The menu at the restaurant seemed expensive, especially for breakfast.
Front Desk Agent was really nice and tried to help me find a place to go to that evening. Great location, walking distance to downtown hot spots. Saw a cockroach next to the desk. Neighbors were loud all night with slamming doors and loud voices, but that's not the hotel's fault.
Great hotel. Staff were very nice and answered tons of questions about getting around San Jose and to San Francisco.
The employees were very nice I didn't like that door to the room let air in and it made this annoying noise.
The location of the hotel was awesome. Right in the center of the downtown area. The staff, especially Tim S. was amazing, friendly, checked me in early, gave me star treatment, the room had a great view, was clean, nice amenities. Was a bit old. The hallway carpet was old and dirty as was the room carpet. I didn't park there b/c the lot was more expensive than down the street.
I would love to come back. Neat room
Comfortable room, nice bathroom Expensive parking
The restaurant happy hour was great. Super Asian food and specostly drinks at a bargain. Rooms and common areas were tasteful and clean. Staff were friendly and helpful. Room was quiet and comfortable.
Cute and comfortable hotel, with super friendly and helpful staff. Recommend Mosaic restaurant for happy hour. Perfect downtown location. Could use new carpet and paint in common areas to freshen things up.
Friendly and knowledgeable staff. Comfortable bed. Great location near Original Joe's downtown.
Very accomadating and friendly. No gym.
The staff was great. Good location. Windows opened a bit.
The room is clean and bed is comfortable There is no toopaste (mouth wash instead) towels are a bit rough and there is no fridge
Much cheaper than many other hotels in the area but with the same quality. Not within walking distance of much. Need to drive everywhere.
Beds were comfortable From our room we could hear music playing on the lobby all night long. Fan in the bathroom was incredibly loud and came on everytime the bathroom light was on. Very basic. No fridge, not enough outlets. But, it was clean, safe, and they had a room available.
Worked out get at a good price. Also get walking/running path next to hotel
The rooms were clean and the beds were comfortable Kayak says there is an airport shuttle. The fine print says there is a surcharge for one. Turns out they don't offer a an airport shuttle, paid or free. We booked this hotel for the shuttle. When we talked to the manager, they used the excuse that there was a surcharge and we had read the description wrong. They did nothing to help. Poor customer service. Not at all impressed
Highway noise and resturant is expensive.
Nothing There was mold in my shower. I had to change rooms. In the room I went to there was no remote for the TV. I made a reservation with my company Ltd and wanted to charge that card. I have them my personal card for incidentals and they charged my card. So the HD to refund my card and charge my company card. What an inconvenience I have to wait now 3-5 days for a refund when my card shouldn't have been charged in the first place. The furniture is outdated and old. I wanted to have a nice evening with my girlfriend for our anniversary and it was bad from the beginning. I also missed the world series because I had to wait 30 mins to get a remote.
Nothing Hair in the bathtub, old beds, in need of new paint, stained carpet, paper thin walls where people talking all hours of night keep you up, only one functioning elevator, no choice of restaurants nearby. I would not recommend this hotel.
Could hear everything outside my room. Sounded like a zoo outside my door. Accidently booked the wrong Four Points my Sheraton. Would not move my reservation to their other hotel.
The place was clean & quiet. The front desk lady was rude & difficult. The place is a little bit out of the way from many things like gas stations & other things of that nature
Front desk staff was very friendly, very large hotel, long walk to the room without any short cuts. Lots of traffic to airport on Monday morning
Location is near Levi's Stadium and SAP arena. We were there for 3 nights but our room was never cleaned.
Room was comfortable and clean Limited parking
Nice place, room was clean some street noise
Very clean. Restaurant on the premises with bar, bar has great happy hour. Quiet. Pool and spa. Everything you need. Beds are very comfortable. One of the front desk people wasn't as friendly but he seemed overwhelmed
I like the comfort for pillows and the location. I was shocked that this 25 year old + hotel calls itself a Wyndham Hotel. The toilet was running for several days before it was repaired. The light near the door did not work, the refrigerator was not working nor did the safe.
Nothing. There was multiple things I did not like. For starts, the first room 193 I was assign too smell. The sewer smell was very strong and there was bed bug. Keep in mind I was there for 10 minutes. Secondly, I moved rooms (142) and that room had the same problem. Huge bed bugs. It was disgusting. Called the front desk and sent security guard, for what? To check the room. We got our belongings and we to the front desk. I demanded my money back they give me trouble bc their manager was on call. Finally after an hour I got money back, partial btw. I had to look for a room at 1am, driving around the city to find one. It was not a magical experience. It was awful and I will NOT recommend this hotel to anyone.
We did get a great price on Kayak, $100 per night. The rooms were clean but they are small without a chair or couch (except for the desk chair). Small details needed to be taken care of like finished paint on the ceiling, toilet was leaking internally and cycled every 30 min. The shower control knob was very loose and about to fall off. These were minor items that the staff that cleans should notice and have maintenance repair. The staff was polite and helpful but the restaurant was expensive for breakfast for the amount of food served. Being we got a great price on Kayak i was satisfied overall.
Rooms clean, staff friendly, nice big beds The parking was bad drove around for about 20 minutes to find parking very disappointed over all it nice place.
Not really anything I should've stayed at the holiday inn The rooms and staff were not nice
My room was very comfy, great bed. Staff were very helpful and courteous. Surprisingly good food options somewhat nearby. Common areas could be a bit cleaner. Lots of families, so can understand how it gets messy. But my room was very clean and great for what was needed - a place to stay that was accessible to SJC airport. Nice airport shuttle.
Decent hotel/motel, the grounds could have been nicer. the pool is great and the Jacuzzi. Most of the hotel near this one (a lot) offer free breakfast, this did NOT. A minus which wwill influence my choice of hotels. grounds were very plain, the shower heads are crusted over and have low pressure. Towels area bit small. No breakfast included, a BIG minus!
Location and shuttle service work well. Updates to the rooms are nice while the bathrooms still need updating if one spends $100+ a night here. Grounds outside need cleaning.
The staff are very welcoming and accomodating. They always answered any questions with a smile, and were very quick to respond to any needs we had. The room was very clean, but there was street noise during the day. They had a nice breakfast in the mornings. Difficult finding restaurants to go to. They need to have a restaurant guide/intertainment guide in the room. When we asked about places to eat, they were very accomodating and even gave us some coupons to use.
Staff was very friendly. Very nice decor. Easy access to your room - You don't have to walk through a huge lobby. Easy to go to Falafel's Drive In and the mall. Bedding and bath towels were not normal hotel quality. Was not a fan of the way the comforter was easily exposed. Wasn't in a traditional duvet cover and could see the stains of the actual comforter when the sheet was pulled at certain angles.
Staff were very nice. Easy Access from Highway. OK Parking without a fee Noisy-Noisy! Sounded like they were cleaning above my room until midnite. The upgraded room look nice but the quality is not there. Probably won't be staying there again
Nice remodeled room, minus the bathroom. Staff really helpful and was in a good location close to restaurants and shopping. There is a ton of road noise all day and night from cars and trucks. Sounds your windows were open all night. They should've upgraded the windows to block this noise.
The hotel was decent at best . My problem with the Hotel was it smelled like mold " severely " I'm also allergic to mold . So it triggered a severe sinus infection and cough . I didn't sleep . And I had to leave my job early due to this .
All employees were very nice and helpful. We were accommodated even during a rush and early arrival. Breakfast is a nice touch, and whole place looks modern with interesting artwork, plus a nifty business lounge with printer.
Pillows were hard, get softer pillows
arrived with paid in full advance confirmation and correct booking details and was told (rudely) by front desk that they could not find it and were "full" . They did nothing to solve the problem and left me to find a new hotel last minute, exhausted, late at night in the most expensive silicon valley area in the country costing me over $500. I am a frequent business traveler and have never experienced such aweful hotel service in my life. This hotel should be ashamed of itself and should evaluation its purpose and focus going forward. I would go as far as to say people should be fired for the way they mishandled such a basic customer function like this. Will never return to this service shithole again and would not recommend it to my worst enemy.
The room was very nice & comfortable for a business trip. The breakfast, free wifi & gym were nice perks. The shower was weak. The refrigerator in the room was a bit noisy when the motor kicked in. And the freezer leaked water into the frig section. There are only two restaurants near by, which I don't particularly care for that type of food. They don't look that great either. So I had to drive if I wanted anything, groceries, restaurants or pharmacies.
The room was clean, location was good. Place was nicer after their recent construction. The Housekeeping staff was great. Booked a room with two Queen beds, even called earlier in the day and confirmed. When I arrived, was told there was only single King bed rooms available, no help at all at the front desk.
We had stayed here a year ago because the location was perfect for us. It was undergoing renovations at the time. They are done now and the place looks really nice. The complimentary breakfast is great. It seems as though the finishing touches of the renovation are not done. Our room could have used a dresser or at least some more drawer space. They should have replaced the mattresses.
The cleanliness, the simple yet nice decoration, the courteous personnel. nothing, really.
The staff were all extremely friendly and helpful, most of the time. Facilities were easy to move around in, the bed was comfortable. Mostly clean. When we arrived, our toilet was clogged. We called the front desk the following day to have someone come up to take care of it, gave them our room number, and nobody ever arrived. It cleared up on its own, luckily. There was some remaining trash from other guests(like a hair tie) in the room. The smell of the room was a little odd as well, but nothing overbearing. The bar closes at 10:00, which is unheard of for someone from Nevada. It'd also be nice if there were signs indicating there was more parking around the side of the building. Maybe there are signs, but I don't remember seeing any.
Great rooms, nice pool, great restaurant
Rooms clean, updated Building is very old , rooms small
Staff was friendly and empathetic. Unfortunately this hotel has seen better days and should be closed until safe. It has suffered extensive water damage and there is black mold on stairwells walls and entryways and I'd guess loads more I couldn't see! There's a moldy smell and overall dark and damp feeling throughout this place. Stay away and if you have already booked and find yourself there, demand a REFUND from your booking agent and let them know about the condition. Stay across the street behind Starbucks in a much cleaner, newer and safer hotel. Fa*rfield Inn Ma*riott Even when the Airport Garden Hotel gets the water damage taken care of, this hotel is still worn out and not worth it. Stay at the 3-star chain hotels for this price. You'll get a better nights sleep at these established places- guaranteed!!
Close to airport. Helpful staff. Excellent value. We needed a place close to airport because we had an early flight out. TV was an old tube type and mounted in an odd place.
Good location. Furnishings and decorations unusual and attractive. Comfortable and quiet
I liked the fitness room which was a separate building... great drinking water and fine machines. The garden was pleasant to walk through. The hot tub was nice. My last straw was when the hall ceiling caved in from the leak coming down from the 2nd floor. The light fixture had been dripping all day and I alerted the maid who said she had seen it too and would just then call her manager. I still was the one to place the ice bucket under the drip to try to keep the carpet dry. A couple hours later as I left for an event at another nearby hotel, the ceiling in the hall started dropping and I alerted the front desk. When I returned there was just a 2nd bucket catching the leaks. Parking was a challenge especially at night. A convention packed the hotel and parking. The on-site restaurant only served breakfast and dinner... which was only bar food. There was a constant high pitched whine coming from the restaurant kitchen area that was super annoying especially when trying to relax by the pool. The pool was really cold. I will not be returning... not worth even the good rate we got.
the bed was comfortable and the room was clean, featured a legitimate fitness center.the staff was very friendly, with the exception of the gentleman who checked me in. The place was a bit dated, I travel a lot and have stayed in hotels ranging from one to five stars, establishing realistic expectations is the key to staying sane while on the road. However, the gentleman at the reception desk should not be in contact with hotel guests. I am sure he was having a very bad day and/or was not properly trained but my contact with this individual was a significant turn-off. The friendly greeting i got from cleaning staff the next morning helped to redeem the experience.
Power went out at 2:30 am didn't come back on till 6:00am so alarm never went off late to meeting NOT GOOD!!
Didn't like that there was no elevator & had to carry all my bags up the stairs by myself. Didn't like that breakfast wasn't included. Didn't like that the pool/ hot tub closed so early.
Great gardens and pool. Fun relaxed environment. Don't even realize you're in a city near the freeway. Dated decor. No fridge in the room. Bed uncomfortable.
The beds were comfortable, seemed to have new carpeting, bedding, and shower curtain. The staff was prompt when we requested bath towels to be delivered to the room. Older motel/hotel, the furniture is dated, old tv, no refrigerator in the room, not much lighting (1 task light above the desk and 1 lamp between the 2 beds.) Our room was only provided with hand towels, we had to request bath towels.
Next to the light rail That there was no microwave in the lobby.
Stocked clean lobby and comfy Rude check in clerk, wall paper was falling off the wall and bathroom door was of track
Location to SAP center.
Convenient location price
Noisy hotel. Have people talking in the parking lot all night. Windows don't block noise well. $13/day for parking.
Next to the airport. Had a Keurig in the room with a couple decent cups of coffee. Room air conditioner and elevator next door were loud. Food in restaurant was overpriced and not very good. Parking was a big hassle. Shower had very low pressure.