Would you like to save as your currency permanently or for this visit only?
Because we were staying 2 nights, we did not have our room cleaned, so I did not get a coffee package for the next morning. When I went to the desk to ask for one I was told I was not allowed one. Also they did not have tea bags.
The facilities are nice and clean but what really stands out is the amazing staff. Each employee there was very friendly and helpful, with a big smile! They speak English and tolerated my attempts at Spanish. I complimented the manager on his skill. It seems odd that there are few window screens, there in a tropical rainforest, but I guess that is a country-wide norm, and it was really not a problem.
Was clean, comfortable, and as a young solo female traveler I felt safe here. The staff spoke English and it was easy for me to get information to send to my family so they knew where I was. The staff was professional, and despite my room being right next to the receptionist area, they acted professionally and courteously even when a guy left my room the next morning that I clearly had not arrived with. The room key was in the form of a block and a physical key, which made it awkward to go out with because I couldn't easily store it. Also there were no outlets close to the bed which was inconvenient. It was also kind of confusing finding the receptionist area from the parking lot.
Centrally located, within walking distance of downtown and attractions. The price was right, the desk staff was mostly pretty friendly. The restaurant was very good and reasonable prices. The matress was a foam pad. The room was not even close on any level or even similar to the room pictured for the type of room I selected. It was extremely dark and smelled bad. The bed was not made, dirty sheets and a scratchy blanket were provided.
Good, clean room for a reasonable price. Staff was very nice.
Kind Personal stafft Location seems a little insecure
Beautiful old building. All but 1 staff member extremely pleasant and courteous. Great bar with good value. Excellent food. Great location and very secure.My reservation was My reservation for the 1st night got screwed up and they sent me to a much less elegant hotel. This was disappointing and very stressful as I'd just gotten in from my international flight. However, they more than made up for this mess-up