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Staff, facilities, location, selection of foods air-c not good, some parking but not much, but also not too much of a problem, food: could improve cereals(bfast) and in evenings(dinner) bread is hard.
Good room size and excellent bathroom.Spacious balcony.Plenty of tables in the dining rooms. Good reception area and helpfull staff. Buffet food only fair.Too much choice at breakfast and in the evenings.
Views of the bay and the beach. Could eat outside on the balcony for breakfast and dinner. It would be good if one could book a room facing south in the winter to get evening sunshine.
Good value holiday hotel. Food plentiful and a good selection. Room clean and large we stayed in the superior room and the balcony was very large with two sunbeds and a table and chairs with an excellent view of the sea. The main bar in the hotel never opened during our 4 day stay and the restaurant staff were surly.
Good food, comfortable room, seaside location, well located for hiking trips across the island, nice free services (e.g. free fruit) Air conditioning was not working well, nightlife could be improved
Friendly staff Certainly not a four star hotel re food, very disappointing. As it was a very special anniversary occasion for us they did not comply with any of the wishes we asked for on your booking form, ie nice room with balcony sea view, got room at the back overlooking car park were told if we wanted to move room we would have to pay extra!! Probably booking direct better deal!
While it was classified as a four star hotel, it was actually a two star hotel. It was okay, but nothing special. One had to pay 18 euro in order to have a key to the mini bar.
'Cause my flight was quite early in the morning, I asked for the picnic breakfast. There were many fruits, tasty sandwiches, water, ... It was very good.
Excellent food and very good price quality. Very good location to visit the island and go on mountain hiking trips. Excellent pools, the heated one is not to small and at a high enough temparature (26C). Even the non heated pool was at 22C (first week of November). Very close to the airport but no disturbance from noise. No "animation", for kids nor adults.
`Nice and good food. The breakfast buffet was excellent.
Easy from airport to hotel and into Santa Cruz
Convenient location near beach with easy access and car parking. Friendly staff and international feel with good buffet-style food covering all possible tastes. Even I liked the food and wine list on offer.
Hotel staff very excellent and good value for money
The location an layout of the hotel was first class. The hotel was understaffed resulting in occasional bruskness. Thebreakfast food was poor
location; nice and clean area; polution clean station; over the night noise from engine house /swiming pool/;litlle ants everywhere;
The apartments are quite nice with good seaviews. Standard is OK and nice and clean. We made the mistake of having half board. The evening buffet was truly horrific. Cold and tatesless food with very very poor quality.
It was close to the Ocean, the lot of Plants around the aparthotel, the food was good and there was plenty of choices. The water in the pool was a bit cold (october). The drink was not included in the dinner.
Spacious, clean, good facilities in kitchen and bathroom The twin beds slipped apart which means that a couple cannot sleep together unless they want to squeeze into a single. It would be better if there was a system to secure the beds together when wanted. It was a shame that the satellite tv only had 2 english channels which were sport and cnn news as opposed to around 9 German channels. The addition of the Discovery Channel for example would improve the viewing options considerably for all English speakers, no matter what the nationality. We noticed that some of the rooms had a lot of stairs up to them and most guests would find this a nuisance I think.
Very good location, close to the Capital Santa Cruz .The hotel is quiet very comfortable and the staff are friendly and competent.I would highly recommend this hotel
very good value for money. Although near the airport there was little aircraft noise...and only during occassional times during the day. Perhaps the surrounding area
The size of the apartment was excellent. The swimming pools were very well maintained. Great location right by the sea. Fantastic views. Breakfast buffet had quite a good variety of foods. The bed in the apartment was two prince-sized singles pushed together with separate bedding.
20 minute walk to beach, expect spanish food.
The location is superb...especially if you have a balcony or terrace...the grounds are pleasant and kept well. It is unfortuate there was a storm whilst we were there...the pool furniture should have been located somewhere safely..instead the wind blew them everywhere.The hotel needs a little TLC...things like no soap in dispensers...electric fittings not working...doors on the electric meters hanging off
Elegant, smart and relaxing The swimming pool was unheated
This hotel is outstanding: views of the sea, a landscaped garden, polite and helpful staff - if you like a few days of calm and quiet, this is your place.
The food in the main restaurant was very good but fairly expensive. The wines were good value. Lack of suitable lunchtime menu (Parador in La Gomera is better for this).
The room, the view from the room, the location, the views, the breakfast, the dinner, the garden, the facilites like sauna, the free delicious sugar. The internet did not work, the staff was not speaks english so they do not understand some problems or questions.
Large rooms, nice garden. Location: splendid view and very near from the airport (10 minutes from it!). Room noisy (sonic insulation is not good). Sometimes the staff at the front desk does not speak english at all (surprising for such a hotel).
The breakfast is very good, the staff of the bar is really kind and the room is very comfortable. The room price is value. Some noise from the room on top.
Quiet, balcony, views, gardens, location, ease of access.