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Staff is speaking french (doesn't help to have clear explainations on issues we had) - relatively quiet - close to highway : easy to drive from there to the main touristic and natural areas. We definitely not recommend this pretentious hotel Price we paid, 65 Eur/night, too much for Canary and for 2 star service and confort. Instead of room with view of the moutain, without explaination they gave us first a "bungalow" on floor -3 with view of another bugalow; it was stinking humidity and we asked immediately to change. They gave us another bungalow on floor -1 "as a favor" , this one with view of the sea. The tinty bathroom was stinking humidity and we never succeeded to have dry towel. Mattress is similar to what you can have in holiday camp. Plastic furniture on balcony used to be blank. Breakfast is very average (7 Eur/person) : the only one on the island without fresh fruit juice or at least bottles of juice. Dinner's worst ! Paying was a problem : no credit card receipt.
The food, and the heated pool.
Big and complete room, beautifull view, swimming pool and the very usefull shuttle service to Puerto de La Cruz. The restaurants services: twice they brought me dishes different from what I ordered (at the swimming pool restaurant), once they did not bring our drinks (at the dinner restaurant) and at the bar our order was complitely ignored!
Convenience for the purpose of our visit - daughter's wedding. Lots of space in our suite, excellent buffet breakfast, good bar and snacks service and the spa services we used were also very good. Full kitchen facilities if you wanted to self cater. Towels provided for the pool area. Finding a parking space can be tricky but we didn't enquire about using the hotel's undercover car park, as we did not know it was there until towards the end of our stay. Some of the sea view rooms are on the mountain side of the hotel with a view of the sea to one side and mountains to the other side, so do not overlook the swimming pool area. It would not have been an issue if we had booked the mountain view rooms. Double beds are 2 singles pushed together.
The reception staff, the pools, quiet location, excellent free bus service into Puerto de la Cruz. The lack of a decent waiter service restaurant; totally over-run by Germans; poor, unhelpful to English, tour booking service.
Although in a quiet part of the island, and needing a car if you are independent. (There is a free bus to Puerto de la Cruz). It was very accesible to all parts of the island. Hotel was good in all aspects although the food at dinner could have been hotter. All in all a good value for money Parking is a problem as there is no hotel car park but successfully found spaces free every day around the streets of the hotel.
View, peace and quiet, availability of sun-beds. Lack of nearby facilities, shops, restaurants etc
very good location and excellent food not friendly reception staff, absence of wi fi, ocean pool didn't work in October
Quality , value for money Difficult walk into town
the rooms were very good and breakfast too
I liked the quantity and the quality of the food and the swimming pool near by the sea. Also, I liked very much the politely of the staff, the view of the room and the location of the hotel. Unfortunately, the staff didn't spoke english good enough...
1. its location on top of the cliff, the phantastic ocean view --- 2. the large outdoor pool facilities --- 3. the food buffet with enough fruit (which you often don't find in Tenerife) --- 4. the overall good price-quality relationship 1. Sadly, this is no longer a 5-star hotel. --- 2. The hotel should offer WIFI internet access for free (facilities exist) or at a reasonable rate; the current pay-per-use costs are much too high. --- 3.
The view from the room was exceptional, nothing but the atlantic ocean. The food was good and there was a wide variety to choose from. Teamaking facilities would have been nice. Although a 5 star hotel, needs updating, although very clean it is a shame that it is looking a little worn.
Food was excellent People using the dining room at dinner time wearing shorts and flip flops, this is not ideal for a 5 star hotel in the evening. The internet wi fi is advertised on bookings.com as free but it is about 2 euros for half an hour!
Great lucation,big rooms,good service The only thing that little disterb me was that on the evening,at dinner the hotel took charge even on the water
Shoud not be a 5 star. more a 3 stars. need to look at the hotels down south to see what a proper 5star hotel is like. was excited about my trip but was disappointed
View from the window is AMAIZING!!!! dinner is really really nice!!!! Puerto de la Cruz is beautiful city but not unless you want to have a lot of fun and good nightlife. it's better for calm holydays. way to the beach is toooo long((( and get back even harder because you have to go up all the time
Great views, very good breakfasts (don't know about any other meals), close to town centre. Very noisy room. I'd expect a 4 start hotel to be a little more cleaner (I blame the management, not the maids). If you get a room with sea view you'll probably enjoy you're stay even with the limescale in the shower and some stains on the bathroom ceiling.
Nice hotel, easy access from the main road. A little bit far from the sea but it is not an issue when you have a rented car. Overall, good value for the money.
Very clean, good service, good breakfast and friendly personnel.
We enjoyed the extremely good service we received. The swimming pool was heated to a temperature that was very pleasant. We both had very good massages in the spa. We felt the only thing missing was the provision of tea and coffee making facilities in our room.
The hotel was luxurious, the rooms special, the dining food very good and staff were very attentive. No
Very good service. Quiet and comfortable rooms. Buildings aging but well maintained. Curious rather odd style. Good food. Style!
cleanliness of the room, bathroom and even balcony - efficiency of the staff at reception desk and room service - presence of the manager - wonderful gardens - wonderful spa facilities - nice restaurants etc. etc. it's an excellent hotel the service at the "summer-pool-side restaurant" is rather slow - but you're on holidays ;-)
Everything - thye warm atmospher,the services (including the night programs),the food and the facilities Non
The predominating reason for choosing this hotel (and for coming back to it and recommending it in spite of the high price) is its magnificent garden. In general very friendly staff. Impressive breakfast buffet. All meals can be taken on the terrace at the pool and garden. For lunch and dinner, neither the (sometimes chaotic) service nor the food are consistently of the quality expected from a five stars hotel. For example, on our last evening in the hotel, I ordered salad bar as starter and steak with chips as main dish. The chips were delivered whilst I was serving myself at the salad bar and were thoroughly cold by the time the steak arrived. The steak was well done whilst I ordered it red/rare. And above all, the waiter serving the steak didn't even notice that he spilled a few drops of dark red sauce on my new beige trousers. Internet access for guests not bringing their own computer is also very poor and expensive.
comfort, space, food,spa, large bedroom,met nice people, very well organised and lastly staff and management attending to detail and very nice with it
A beautiful hotel with everything that you would expect from a 5 Star hotel, but the very best thing was that you felt completly comfortable the minute you walked through the door. There was no awkwardness or need to adjust. This comfortable atmosphere was very much due to the staff.
It is the best hotel that we stay in. It isn't cheap but it is outstanding! Paying the bill :-) However, you do get what you pay for.
Nice and close to everything that the city can offer,, lack of parkingspaces. But thats a very common problem in tenerife in general.
Breakfast was good and plentifull. The hotel consept was for 60+ and most of the guests was 70+. The Hotel had sold for some congress a garden party with pool until 02.00 and the noise of it kept all other hotel guests wakeupp until 02.00
Excellent position Some of the room fitting were fairly old and damaged, notably the bedside light and the bath had rust patches which had been touched up ineffectively
The location, entertainment, pleasantness of the dining room staff, entertainments staff and cleaning staff. The food was an acceptable standard however the variety of deserts and fresh fruit was very limited. The staff at reception were not very welcoming and curt on arrival and did not display the customer service attitude that one would expect/desire
The accomodation was very clean and comfortable. Good choice of food.
Location Some of the staff was quite rude
the staff was very friendly the food could be more children oriented
It's position in the centre of town. Spacious public areas. Nice pool etc Dining room rather cramped
The hotel staff wasn't so nice exept the house keeper's.But the view from the balcony is beautiful. There wasn't problem with the stuff.
food, location, close to main shopping mall and bus station. 10 min walk from the famous pool on the sea. the hotel is built on the mountain, so the second pool was on a high platform at almost the 5th floor level We found on our last day while packing a pack of gum that we never used under the table, meaning that that part was not cleaned for atleast 1 week... still the rooms were very clean other than that.
We enjoyed every minute in the sol Puerto de la Cruz, the staff was extremely friendly and helpful and the food excellent
It was practical, clean & decent hotel, but next time I would prefer Puerto palace,which is better hotel for the same price.
The hotel is located nicely 10 minutes walking from main streets of the city. It also has a nice lobby and fair buffet breakfast. Very close to the main bus stops so if you are not by car it is definitely a plus. We also had a good sea view from our balcony. The fitness room mentioned in the website was the worst I have seen so far with four machines in total where 3 of them was completely broken and the other one is utterly useless. Internet connection was ridiculously expensive with 4 euros for an hour. The main target range of the the hotel was 60+ guests so not many activities for young people.
The hotel staff were courteous and nothing was too much trouble.all minor glitches were soon dealt with The hotels positioning in the town I also felt was perfect.
Staff made effort facilities somewhat worne out
Close to the port and beach walking area, the hotel is in a good location. Even though it looks a little tired from the outside, not to worry the rooms are very clean and well laid out with enough amenities. Check in and out was fairly smooth. Hotel staff also helped us check that our flights were still operational due to airport closures. Parking also provided for rent-a-car guests like us. Overall a good experience, but we believe the safe should be standard and included in the room rate, rather than charging an extra fee for the same.
Very nice and assistant personnel! Big cockroach in the hotel room! Air conditioning was not functioning at all.
The location was slightly uphill however, afforded easy access to the general town area. Most of the staff were very old and did not speak enough English.
Friendly, helpful staff.
The Staff, They Where So Pleasant, Nothing Was Too Much Trouble And They All Seemed Happy At What They Where Doing No
The efficiency and politeness of the reception staff The buffet dinner was below standard on some items.
Excellent value for money, the restaurant had a good range of choices, they even provided us with some fruit when we arrived. The accomodation was a good size room with balcony. I strongly recommend this hotel. Absolutely nothing
Great place to base yourself for touring the North of Tenerife delightfull town pleany of shopping cafe's and generaly a great place to stay. I would recomend it to anybody, very friendly staff & great food. The local Church rings its bell quarterly from 8am untill 11pm not good if you want to sleep. ( not the Hotels fault.)
The accommodation was comfortable and provided a relaxing atmosphere. Although the food was plentiful, it became monotonous.
The friendliness of the staff and the location
Half-board, excellent meals especially with poor exchange No
Very clean room, great view to the ocean. We enjoyed so much breakfast and dinner, the staff was very polite and nice. Nice women at the reception, very helpful. Also very good manager. We made the reservation in January at a higher price and we paid their current price in November. We apreciate the high importance that they give to their clients. The fact that there were much more mature couples and old people than young couples, but that was not disturbing.
Nice room with view of the pool
We had a nice balcony. but tennis players whack balls back and forth all day long till 10:30. Some food was ok - big breakfast buffet if you like that sort of thing. Too far from the center - nothing around but a German pub - Uwe was fun tho! This hotel is very dated and very boring and btw - they cannot guarantee parking - our only reason we booked there.
The evening staff in the reception, Isodoro and his colleague were great (friendly and helpful). Certain facilities, like the tennis court and the rackets/balls were poor and outdated. There was no gym which is strange for such a large hotel. The rest was great.
Big room, rich breakfast, nice view.
it was one of the best hotels i have ever been, the hotel stuff is so nice and helpful , so kind and lovly they need to improve their food ... its the same food every breakfast and every dinner.
Great hotel! Very good location, super friendly and helpfull staff. Nice, big room with spacious balcony. Quite far from the beach, but ideal for travellers who want to explore the island, easy access to the highway. Some peace and quiet away from the tourist centre! Nice food with local specialties and fresh fruit and vegetables. The car park is certainly big enough, except when a wedding or other event takes place in the hotel. The walls are very thin, a baby in the room next to us kept us awake for four nights. Rooms with Teide view suffer from the noise of the highway a bit, therefore the balcony doors have to stay closed at night, there is a good airco though, so this wasn't much of an issue.
The rooms are big and well equipped There was no A la carte restaurant. This is a 4* hotel and to only have a buffet style restaurant is a bit poor.
The size and the comfort of the room.
The staff was helpful at all times. The buffet breakfast diversity. On the website, the hotel seems to be outside of the town in the nature. In reality it stands on a hill among a town and busy highway. We expected something else.
Everything was just perfect,could´nt find any fault.Value for money allround
The hotel is not in the city of Puerto de la Cruz but close enough to be able to visit in 5 - 10 mins by taxi. It sits on a hill and has great views and great facilities, 3 pools, area for children, but its also quiet. No
The View. It was about 10 minutes walk from a free car park. And you can't even pull-up outside to leave your cases... and my room never got any sun.
We had a room on the 10th floor overlooking the Lido complex- woh, in the daytime but obviously noisier in the late evenings until the music died down along the promenade restaurants. Great room for the prce we paid for B and B though the breakfast was very average.. The beds were very uncomfortable and we both woke up each morning with backache. They also sounded like they were covered in plastic as they made an awful noise every time you moved. We did swim in the pool on both the afternoons we were there but the water was pretty chilly - it said it was 23 degrees. I can see why few people were using it!
Very helpful and polite staff. Evening entertainment poor and aimed at non Brits. No parking.
This is the third time we have stayed and the staff do not treat us as strangers. Excellent service.
good location, lovely sea view from my room, the swimming pool was a nice touch No free carpark anywhere in sight, if you're planning to rent a car to get there, be warned! Also there was no fridge in the room, something I would expect in a so-called 4-star hotel. Not a 4-star standard, I'm afraid. Reception staff had poor English - it took 20 minutes to check me in!!!
The setting and location . The guests were allowed in dining room at dinner time in shorts
The staff must try to speak english for those who dosent understand spanish
Excellent location, excellent staff, face some language problem very few know working english language. Telephone charges of 3 euro for no calls.
The breakfast provided was very varied. The lady in the beauty salon downstairs by the pool area did fantastic massages. Central location. Though a great selection was provided for breakfast sometimes the hot food was not that hot.
It is located at the central of Puerto de la Cruz, walking distance to old-city, hotel it self is situated right at the sea side, which give you a wonderful view from room It is really old hotel, even it has 4* you cannot really find them there... I would rather consider it as a budget accommodation.
All was ok, the service was good and was pleased we chose this hotel, I thought the food would be more Spanish-like however I liked the choice of dishes that we had everyday.
Location and breakfast and dinner buffet Drinks were not included in the half-board price and we were forced to pay the exorbitant hotel prices to have something to drink with our dinner
In my room I missed a Mini bar an free WiFi connection
clean and OK for a short stay The resteraunt staff were quite unfriendly. It seemed they couldnt wait for the sitting to end. Our drinks waiter would be better off being a prison warden. Oldish bald chap with glasses and a moustache...didnt get his name.
Never got to stay there arrived and hotel was closed It would of been nice if the hotel was open very disappointed
I liked best, that I could find place for parking the rented car near the hotel any time the trafic of the free bus to the beach is not comfortable, especially it's absence after five o'clock
Spacious triple room, excellent bathroom.
Value for money quality and variety of buffet breakfast Indoor pool/saunas need a refurb high temperature in dining room for breakfast (we only had rb)
Location, facilities Uncomfortable /small bed "smoke" odor towells (once) Poor Internet access. Only one station and outside the room. Strange arrangements (must sign for extra payments if not returned) for the TV remote control and towells for the pool. This is not acceptable for a 4 star facility
I had a super view of the valley and the sea. The room was spacious. The staff were generally kind and thoughtful. There was a remarkable magician on in the evening too! There was clearly an enormous machine above my room which whirred noisily during the night.
Nice staff,, very accomodating Hotel is in a moderate state of disrepair in, for example the indoor pool and sauna areas. The staff were very responsive to complaints, though.
The web-site has the hotel as 100 m from beach! Entirely untrue the hotel is at La Paz. Nowhere near a beach! A modern Hotel should have at least one news channel in English available on the television.Very old tv sets
The situation was excellent and the staff were very friendly. The swimming pool was a very good size and the flowers lovely. Good position on coast and at edge of old town centre. Pleny of restaurants and bars within walking distance. We were shocked at the price for using the hotel car park which was 20euros per day with no reduction for our stay of 1 week - toral cost therefore 140euros. This made garaging more expensive than the car hire. Also the buffet dinner was poor quality and expensive.
I liked the decor, and the hole atmosphere of the hotel.
The staff were very nice and friendly, especially the waiters in the restaurant. We had breakfasts and dinners there and the food was excellent with a lot of varieties to choose from. On my birthday, they arranged my table with candles and delivered a birthday cake and a bottle of champagne. Before my check-out, the staff at the pool bar managed to teach me a delicious local sauce and she even gave me a piece of rose for friendship. I was so touched. Weekend nights the main bar had "Duo and Swing" and it was really fun. We also liked the location, so close to the tourist spots, but very quite and lovely views from the balcony and sea breeze. We had a great time there.
The hotel has a great location and still under overall renovation. Therefore, Spa, parking and other services are not operating.
There was NO information about any facilities in the Hotel. The restoration was lovely, but booking a Hotel called a Spa should have those facilities available... OR state clearly at all points of booking that the Facilities are not yet ready. We were most disapointed.
Design, comfort, geographical situation, very good breakfast Contrary to what is announced on the webpage, the Wi-Fi is not available in the rooms which are higher than 1st,maximum 2nd floor (the only signal emittor being situated in the reception hall).
The room was extremely clean and the seaview fantastic. The hotel is situated in the centre but away from the noisy music bar corner. We enjoyed half-board and the food was fantastic. We would have liked to have international TV-channels like Eurosport. We did not like the staff trying to be funny by saying "terve, terve, mita kuluu" etc."in Finnish". It gives a cheap picture of the hotel (basic tourist two star jargon).
Location was very good, close to everything. Spa wasn´t open, some staff didn´t know what to do, food was appaling.
the location and the view was very good.the food olso. the servies and the staff very good the bed was not comfortabel were from 2 bed
The position was good - an ideal base for exploring the town and the north of Tenerife. The sea view fron our room was lovely - perfect for people watching from the balcony. Car parking costs had been reduced fron 20 to 12 euros per day - a necessity if you have a car. Reception was a little slow at busy times. The buffet restaurant couldn't cope with the numbers at peak times. The food was ok for the price but tended to be lukewarm.
Nice garden and quiet place. Friendly staff. Maybe they can buy some new babycots. The little iron beds are a little bit dangerous for a baby.
garden, staff, meal, ducks, people, swimming pool, everything sometimes was a loud music after 21.00 till 23.30, but it wasn't a problem for us
Really beautifull garden, peacefull, very big room, friendly staff at the restaurant. The comfort of the room was not 4* level but a spacious 3* (No minibar, no deskchair, old paint).
Good around package and price, room was large.
Our room (1503) and bathroom were spacious, quiet, with a lovely view. The hotel is set in beautiful gardens. The dining room closed at 9.30pm which is too early for Spanish people to have dinner (I am a Spanish resident). As the hotel seems to cater for mainly German and English tourists, I suppose this early timetable suits.
The surrounding gardens within the hotel grounds are superb. Food is plentiful-no way could you go hungry! Comfortable lounge/bar. A lot of places in the area including this hotel try to cater for disabled, however, anyone with a disability would find they are unable to access the pool which is such a shame, as it looks lovely.
botanik garden somebody stoll 100 euros from room number
Garden location. Pool and area around. Food selection. Lounge area.
heated swimming pool they colse it at 6pm
Good location in the town. Kindly staff, good furniture No air conditioning, extremely hot during the night
Situation and price. The rooms are big and Soundproofed.
very clean; close to the city centre; close to shops; staff very friendly too noisy at night, because of people on the street; a little hard to find
Good breakfast. Excellent situation. Very spartan furnishings. Very frugal cooking facilities and utensils : 3 forks, 3 knives, 3 spoons,...
the location of hotel is really good, for visiting the island, for having breakfast/lunch/dinner at a seaside, enjoying the drink, atmosphere of the ocean, the staff was very nice and able to help, to answer questions, the hotel staff 24 hours available, rooms very clean and cleaned every day, enough space in the room, usefull little kitchen corner (mercadona nearby the hotel...) the first impression of entering the city of Puerto de la Cruz quite ;messy; looked like typical turistic place, full of high hotels but later on we found so many beautiful places in area and surroundings of hotel Astoria
Spacious rooms, good bathroom, good service, central location, parking facility, concert on Sunday, good price Noise at night from people leaving disco opposite (in Calle Hoya)
The room that we booked was very good, always clean. We felt there like at home. Very noisy at nights