poor air conditioning
Staff are very friendly, the breakfast is great and the outdoor venue is terrific. Proximity to the beach and water in combination with the great garden space is excellent. Very good restaurants close by enables low cost, quality dining. INNA's connecton to the community was well demonstrated at the opening of the Saur Festival My experience over 3 stays since 2008 is that there is not usually enough staff on duty at reception for check in. Would be good to have a safe in the room as using the security depository at reception is slow and cumbersome
Its location close to the beach It's definitely old and badly maintained. The drink prices in the restaurant were very expensive
Location was nearby the beach. Airconditioning made a lot of noise. The hotel staff was not able to switch the A/C to a lower mode. The bath was very small and not clean
The staff were wonderful and very helpful Garden Wing very run down. Bathrooms and airconditioning urgently need fixing.
The location was great! Didn't seem to be worth the cost!
Swimming pools were great. Very pleasant gardens and layout, quiet and restful. Great beach location.
friendliness of staff, breakfast last day, when hotel was fully booked, there are not enough chairs for all guests to be around the pool or at the beach
Room, although not renovated yet, was very spacious and clean.Location at the beach , pools very beautiful. The information on travel, e.g our intent to go to Lombok - information was confusing, depending who wanted to make money on our trip (not the quickest way was offered, but taxi ride)
Location adjacent to beach, layout of the complex, pools in the gardens etc. Food was not particularly high standard.
Was very relaxing and had good service Breakfast could be improved
Great beachfront hotel close to restaurants, Stayed in Village II Club Room. Attendant was excellent, complimentary cocktails a great way to meet others and the Village II pool area was peaceful and relaxing. Little disappointed on arrival, found Village II sun lounges and day beds had quite a lot of dirty marks and the pool towels were quite stained, also our rooms shower was mouldy. Enjoyed the Village II environment, it wouldn't take much for them to fix these small problems and then this place would be unbeatable for value and quality..
Loved the hotel, but need to keep smokers seperate at breakfeast time, everyone smokes and spoils the morning beauty of the suroundings see above,
Tranquil relaxed atmoshpere, beachside resort. Spacious rooms, great service ,excellent breakfast and location for restuarants and shopping.The grounds/gardens/swimming pools lovely.
We stayed in Village 2 and loved the serenity and peacefulness. We also appreciated how convenient the location was too. We had no complaints.
Cannot praise this hotel enough. Totally beautifull, lovely well thought out grounds, fabulous staff, our deluxe bungalow was great-and the price incredible! Would definatley recommend. Internet charges at the hotel were really expensive-but thee is a bout a million internet cafes within 5 minutes walking, so it wasnt a great problem, just slightly annoying they were so greedy with it (10000 ruppee a minute, the much quicker one round the corner was 6000 for 15 minutes.
That we got a better room than we booked, because the room we booked was not available when we arrived.
It was close to shopping, a short walk to the beach. Breckfast was fine. The bathrooms are a little bit worn out. Could you a fresh facelift.
very handy to the beach and shops, and good they provide the shuttle bus to the beach club stuffs they are not offen smile and the towels not clean at all. also u have to tell them to clean your room otherwise u dont know when they will go to do it.
The garden setting was nice, food was good tho breakfast options were limited. The bed was comfy and it was very quiet at night.
Location right in Sanur, next to many restaurants Not having Internet access in the rooms is a turn-down. Internet access exists in the lobby area, but the lobby has no A/C nor natural ventilation.
comfort ++ / nice hotel
I like the facilities in the room and the cleanliness. Overall the hotel is clean and the staff are helpful. The only thing that I don't like is the location which is on a main street with few shops around. We need to take shuttle from the hotel every time we want to go out and the last shuttle is 6 pm.
Very good for family travellers, plenty activities for children. Staff very helpfully.
Good swimming pool for kids Poor service at the restaurant, took a long time before the drinks were served and instead of the ordered fresh juice, they served canned juice.
Great having its own slippery slide and pool attendant @ the pools. would have been nice if we had the option of a balcony as we are smokers with children.
Good kids club facilities, good swimming pool and water slide for the children, staff very friendly and helpful. The plaza suites is a bit tired, kitchen and bathrooms really need refurbishment, and some of the facilities need updating such as basketball hoops, water volleyball net etc.
Family friendly. Activities for kids. Great breakfast. Suites very big, comfortable, cool. Slow service in restaurant for dinner.
Had a fabulous stay would stay with them again none
Nice suites with spacious rooms for the price we've paid. Also, the staff are friendly, helpful and responsive to our request. A lot of activities for kids. The breakfast buffet promotion is good value for money. The toilets do not have windows.
It was very peacefully at the Resort. The staff were always happy to answer any questions and offer advise. It was wonderful & relaxing to have a villa with a private lap pool. The resort was a bit out of the way. You always had to get a shuttle to go anywhere. The resort does supply regular return shuttles to Sanur (town) as well as "drop off only" to Kuta & Nusa Dua.
pool in room
Room was lovely,very tastfully decorated A long way out of SAnur & the beach. , public areas needed attention & updating, as were a little run down, especially reception & pool area. Our mosquito net inthe room was dirty & needed changing
very peaceful at night time, privacy of villas
Villa was what i expected from web photos. nice pool, very comfty beds, quiet, pretty fish pond , large bathrooms - outdoor garden style felt a little uncomfortable to use the toilet sitting in a garden...but got used to it, kinda. Main desk staff were very accommodating with transportation around the area and booking resturants. Easy walk to the huge, interesting beach. Kitchen not really set up for use by guests. bare bones services, but what they offered was very gracious and well done. Fish were starving, get some proper fish food! Needed better lighting at vanity and dressing/closet area.
Beautiful villa with friendly service
The staff at this hotel were incredible. Excellent service.the fact that they offer free transport around the area is a big plus.
My family and I really enjoyed my stay at emerald villas. The place is luxurious and the staff is friendly and helpful. I like that there is a washing machine and dryer in my villa and a helper to help us. I wish however that both the tv in the villa are working. The staff should have replaced the tv that is not working in the living room with another one instead of taking the one tv that is working in one if the bedroom to replace it so we ended up with only one working tv instead of two.
Our own pool. The size of the villa. Even though it said "2 minutes walk to beach" we actually had to walk more than 15 to get there...
The excellent villa, the friendly staff, especially the delightful lady who looked after our room, the private swimming pool. And the security guard who was always welcoming and interested in us. In the villas - there was not a great deal of space for sunbathing. Samur beach was dirty. Not a direct concern of the villas, but it is a deterrent for future visits.
Our stay was great , the villa staff were fantastic they catered for our every need. the villas are close to everything which was great for our five teenage children Master bed very hard
Loved every minute, was relaxing, comfortable & exactly what was hoping for, would definitely return.
The garden where the hotel was situated was so nice and beautiful, the pools and rooms also. There was almost nothing to do in the evening.
Greenery and the hotel setting was beautiful, friendly and accomodating staff The room cleaning service was very minimal, for example complimentary fruit was left sitting in the room for days after it had gone off and we had to place it outside the room ourselves for it to be taken
We enjoyed staying at the Santrian club area, just great,in fact we enjoyed our stay full stop. Nothing
My husband and I loved our stay at the Puri Santrian and hope to book a return trip in 2011. Everything was excellent - staff, room, pools, spa, food etc. etc. No comment.
the seeside that every morning people put there towel on the chairs and went than away the most of the day so other people had now chair
The grounds, the buffet breakfast and the very attentive staff I thought the food and drinks were slightly over priced
The buffet and other menus were excellent. The location was good - close to the beach and Legian restaurants and shops. Staff were friendly. We paid for a room with access to the private club, which was not good value for money. Room was not ready when we checked in. Children under 13 not allowed into the club during happy hour. Pool was large but surrounded by a sea of mostly reserved deckchairs.
Hotel was very nice, modern and staff were very friendly and attentive. Rooms were modern and clean and had good facilities.Good breakfast included also, and pool areas and proximity to beach amazing. Wifi in room was periodic and only had limited signal. Room could be very noisy in morning with cleaning staff and younger guests outside of room. Otherwise very satisfactory.
Acces direct to the nice Beach of Kuta. When booking we were advised we will have access to the "Garden Lounge", but finally the General Direction refused us this access regarding our E-mail Booking!! In July difficult to find a sun bed near the swimming pool. The hotel is overcrowded. A huge part of the hotel is on rehabilitation works: This generate heavy noise which is disturbing for a real relaxing. Restaurant not available. the SPA has provisory moved in a simple room. A lot a services not open due to rehabilitation works. but the price is the full services price.
The resort was beautiful. The breakfasts incredibly diverse. Location was great. Hardly noticed the building works that were going on.
The location is perfect: true beach front and 15mins walk from the kuta vibrant centre. so clean, nice gardens, walkways, good pool/bar. the food is perfect and the breakfast can cover lunch and dinner;) we have been upgraded for free as well!!
The Padma has great facilities, very clean and grounds beautiful & well maintain. The buffet breakfast included in our price was great and value for money. Great for couples, groups & families. When asking for information or questions the staff knew very little or didn't know at all. It was hard to get an answer to something which was alittle worrying as I was pregnant. Hardly any chairs free by the pool, It was also very annoying that people would leave their towels on chairs and leave for a couple of hours, just so they can keep their spot by the pool. Although there is a sign saying you can't leave your belongings for longer than an hour! It takes quite a few emails for someone at the Padma to get in touch with you, espically if you are trying to organise transport pick up from airport. Make sure you give plenty of notice if you want to be picked up!
The hotel is clean, luxurious with beautiful gardens and excellent facilities. Children are treated wonderfully by staff at all times.
nice rooms, beautiful terretory, location noise isolation of the rooms is poor but it wasn't a problem for us
Location Service Atmosphere Décor / Good clean Rooms Food Pretty Much everything else I have stayed here multiple times - No real negatives, although drink prices at centre stage bar are a little high to other places in Kuta
The staff are all very friendly We were put in a corner room with a broken air conditioner, lumpy mattress, no balcony, non smoking (even though smoking was requested)... Spent as much time away from the room as possible.
Location, clean comfy beds, great breakfast. Beach, food, shopping, and entertainment within a short walk Too many people for my taste and a bit loud with all the music.
The staffs are very friendly & helpful na
The location was amazing and the facilities really added to a fun time. The staff was excellent. Really cool place to stay. The drink specials were great. The advertisement shows the waterslides, but they are tiny in comparison to the picture. The food is very expensive too, in comparison to places in Bali.
Pool excellent, but never seen staff cleaning throughout the day Stayed at several hotels in bali but found the Facilities extremely outdated, room very poor and breakfast average for Hard Rockk Hotel
1 the swimming pool(s) is great; 2 live music was good; 3 multiple options to eat although I didn't use it; 4 the atmosphere of music all arround in the hotel. Music was played in the hallways in the hotel as well. Not loud at all but I could here it when I was in my room. Because of tiles on the floor in the hallways in my room I could here anything what was going on in the hallways.
Staff attitude, Room size, Resturant View of the Room, No Tea and Coffee in the room, Extra charges for the slippers, robes and the bad. Only two water bottels in room however the booking was 2 Adults and 2 Children. Resturant serving coffee / tea only at the beginig of the breakfast and it was only warm.
The hotel is conveniently located near the beach & mall. Room was spacious and breakfast spread was great. We loved the pool & Taboo for the children's activity. This is our 3rd visit to Hard Rock hotel. Not easy to take metered taxi out of the hotel, frequently have to wait. hotel seems more keen to promote in house transport.
The location of the hotel is good, the staffs are very friendly. The television is very small.
the music, the food, the pool the rooms and the bathrooms
MORI from reception was great thanks mori for ur help , all staff was smiling and at hand , best trips arranged by the hotel use it it is cheaper than if u try to do it by ur self, if u will stay in Kuta stay in Hard Rock
The hotel is in need of a slight upgrade but it is big, clean and safe. It was a fair walk to our room from the reception area, but the grounds are really big and well maintained. The pool is also big and great if you have kids with you. If you want to sight-see, renting a car is really cheap, I think that we paid $* U.S so the parking facilities is a bonus. \n \nIt is only a few minutes from the airport, but cabs are so very cheap that it does not make too much diffference where you stay in the area. All-in-all, a reasonably good hotel.
The swimming pool was so beautiful and the spa programs are on promotion at the moment so I could have it a great deal!! Of course the restaurant was good as well and the price was quite resonable. mosquitos....but I think wherever you stay in Kuta, it will the same.
Nothing. Everything. The service was awful. The pool had algae growing in it. The room was dirty. It had not been swept (hair was on floor). The room was tiny. I was told it would have ocean view but all I could see from my room was the pizzahut sign. I reguarly use Accor hotels when travelling in Indonesia, but I won't again.
the resort was peaceful. a very mature environment. when we asked if we could book an extra night, the staff at the reception desk we not helpful, quite rude and said there were no available rooms. When we checked online, there were several available. When we approached the staff about this they were even more rude and said we would have to prove it to them by confirming online then printing at a drugstore and then they would see if there was a room available. we went else where for the night.
Location was excellent and across the street from the beach Room was small with minimal facilities.
location is excellent make sure you ask for a non smoking room - the smoking rooms stink; also note that they close the pool for private functions so hotel guests cannot always use it - usually without any advance notice, breakfast choice a bit stale
Accessibility For hotel guest, they would have organize free shuttle service to/from airport.
It's very close proximity to Kuta Beach and main shopping area - it's right in the heart of things but set back off the road enough to be quiet. The beds were on the hard side and our room 311 was under the kitchen on the 4th floor so our sleep was disturbed by noise from above
The poolside view is excellent during sunset
location, service, great roof top pool bar closes too early at night...
The Problem was that booking.com used the wrong mailing adresse of mercure so as we arrived they did not find our reservation. That was the information on the reception.
The hotel staff very friendly The hotel room is to small
Great location,helpful staff. I booked the deluxe chalet but this was just a deluxe room and there was no private area
great hotel, fantastic swim up bar. rooms very clean . a very enjoyable stay. cental location .. overall a great place to stay
The Gardens and pool were great The rooms need to be sound proofed i could here the people in the next room word for word
The hotel was right on the beach and eating places, shops/markets were within easy walking distance. the pillows were a little to firm.
We were upgraded in to a villa by the beach. We were all pleasantly suprised and the location was awesome. Beautiful view, nice rooms, perfect location.
great landscaped gardens good beach access receptions ready agreement to change rooms to overcome noise problem shortage of pool towels desk will not call taxis very noisy corridors and gathering areas at top of each stairs partularly late at night poor noise deadening between floors
Gardens, plenty of sun lounges expensive internet - previous hotel we paid 10,000 IDR for 1 hour! Bathroom easily became wet when showering - water everywhere. Couldn't get taxi from hotel. Requested twin beds, got a double. Requested late checkout, not available. And room 1111 was very noisy at night.
We enjoyed our stay, the staff were very friendly & helpful. Nice character & atmosphere The massage at the Spa (for Bali) was not up to standard
it is nice to out of the "thick of things", good area to eat.
The hotel staff were very accommodating and very friendly. The rooms were very clean and were made up each day with fresh sheets duvets and towels.