The bed was very comfortable and they did give us a price break for the hassle we received. (See below) The checkout time was good. When I reserved, I added a note that we would be there very late and that I expected a non smoking room with two beds to be reserved for us. When we got there, they did not have a standard room with 2 queens as I had reserved and in fact booked me into a smoking suite with only one bed and a hide a bed. I was really not impressed! We did get there late (2 am) because of the bad roads, etc. and then I found out they had not held our room for us. They did finally find a non smoking suite with one queen bed and a hide a bed. We requested a lower price. They told me that the reason they didn't have the kind of room I reserved was because I used a third party to reserve.
Staff were pleasant and helpful. It was close to the airport as we were flying out of the city.
All the staff were very friendly and helpful no complaints
Good price It took a long time to get air mattress and the sheets never did come . Mattress was dirty on plush side. Good thing we had a sleeping bag I didn't like the clear glass door on the bathroom. When one person was up In the night to bathroom the whole room woke up due to light and banging lock.
The restaurant staff were very nice and helpful. The food was very good. Check in was painful. The desk clerk was not quickly helpful and excuses relating to booking on line versus booking directly with the hotel eliminated any "guarantee" of room availability. Beds were very bad, they need replacing.
The stay was very comfortable and the satff were friendly and helpful There was a roll away bed in teh room and we did not order that. I was asked to push it into the hall rather than a satff person arriving and doing it. If I would have been incapacitated in any way, that would not have been good.
We stayed for 4 nights and the pigeon who liked to sit outside our window was the only thing we heard. There was no hotel or hallway noise. The restaurant staff were wonderful with our kids. The kids really liked the bridge at the pool.
Coming from Saskatoon, I know that the Saskatoon Inn has been around forever, it was surprisingly modern and extremely clean. We only stayed one night but it was a great stay!
Nothing, the bed was uncomfortable the room stank of smoke although we requested on smoking and it was grossly over priced see above
the service was excellent, the restaurant had excellent food, loved the atrium and the pool, a great little gym. n/a
The staff were very cordial and friendly as well as being very helpful. The room was nice with ample heating and cooling. Meals at Botanica were excellent. There was a bit of a problem getting hot water, but they responded quickly with a serviceman who advised us as to how to get around the situation.
nice hotel and in a good location for what we were there for
The view from our room was amazing. Had to pay almost $12 a day for parking. Should be complimentary for hotel guests.
They were able to take care of us even though they never received our reservation from booking.com Pool/waterslide was closed for renos.
location was good, Web site should have stated that hotel was under construction and no pool available. Front desk could not even answer my questions because of noise very frustrating experience not happy customer!!!
Very nice, clean rooms A little on the pricey side.
It is in the downtown area close to the business that we have there and I can walk to work.
the staff was wonderful the room was lovely there was no cold water. even the water in the toilet was hot. maintenance said they fixed it and left me chocolates. but the water remained hot.
The parking was horrible due to all the parking slots were full and then trying to turn around then to find out no spots so had to park across the street.
They did not have a room reserved for us, they could not find anything with our confirmation number - they did end up giving us anoth3er room but were going to charge us more since it was a suite until I spoke up....The parking lot at this hotel is horrible!!
The reception staff gave us free parking across the hotel for the night/day. It was much appreciated. There was only a smoking room available and the smell of smoke lingered in the bed linens - dissipated after awhile but was not pleasant initially.
good location, nice lounge and food wasvery good. comfortable rooms I had booked a king size reservation and upon arrivao the hotel changed the room to two queen. the sleep number beds are noit comfortable at all.
We sure liked the restaurant and its staff. Erran and Andrea went way above our expectations in dealing with our two 10 yr old grandchildren. They made our stay a whole lot more enjoyable. Also, of course, the swimming and the waterslides were a big hit, not to mention the close access to shopping!!
The room was decorated in a newer fashion and was a good use of space. Free internet was also appreciated. The hotel was under renovation which unfortunately did not allow us to enjoy the hotel facilities. The restuarant was very nice but the pounding and beeping from backing up of machines during the renovation was very distrubing. We did not enjoy the hotel at all except to sleep.
Location is fabulous. The hotel look, inside & out is stunning and extravagant. My only wish would be that they could have the same wonderful beds as the Sheraton across the street!
Free Internet, Restaurant facilities available late at night. Narrow doorways.
close to downtown
I liked a lot - quite luxury and location I left some items in the room was dismayed that the hotel does not attempt to contact the last room occupant when housekeeping finds the items. I am still waiting for a return callto housekeeping for my call inquiry re missing item......
Good check in and pool facilities. Our room was fairly basic for the price paid but pleasant. Not really other than the price per night.
cleanliness, good room size, view!! pillows were to puffy. My neck was angled too high and got a sore neck
the hotels nearness to the city's amenities and tourist facilities ; also the views of the mountains no safety deposit box in the room and no mini-bar
Hotel room had a great view of the river and the staff was very professional at check in. The reservation was lost and we spent several minutes at check in.
The staff was very warm and friendly. The hot tub was very dirty
Very easy to find one's way about. Excellently designed for a small convention Nothing to complain of, but the restaurant prices were rather expensive, and not much variety for a senior like me.
Very neat and clean. Above all the staffs were very pleasing and accommodating this includes the assistant manager. This made you feel at home. Very helpful in clearing certain issues with my ECO discount card for choice hotels. The breakfast lounge was congested to cater the customers. This could be improved with more space and better sitting arrangements.
The hotel needs some renovations to make one's stay more comfortable. Also, there was no restaurant forcing one to walk or drive across a very busy street.
Not very much. I was very discouraged with our stay. Yes, we were given room 117 right beside the front desk/breakfast area (in spite of me booking 2+ months ahead of time). We were not able to sleep all night for noise of people talking, constantly getting ice or walking down the hall...then early morning breakfast people chatting and doors opening and closing constantly. The bed was very uncomfortable as you could feel the springs in your back. And given this experience, the price was totally overpriced for the value of the stay. We would not come back or recommend this hotel.
Clean, comfortable, easy to get to, good parking The hallway smelled strongly of stale cigarette smoke
The staff was friendly, there was a variety for breakfast, and it was a good location for us.
I had booked 2 double beds and was told on our arrival that they had overbooked those rooms, but they did have a double bed and a hideaway. Unfortunately my son slept on the hideaway which was very uncomfortable.
Staff were good room did not match what was booked. beds were horrible, especailly fold out. room was not clean. lots of work crews so very load late and early. food did not match website
The hotel was comfortable and quiet (except early morning). The hallways and stairwells had a bad smell in them. The doors of other rooms clicking & slamming early in the AM was too loud.
Location to my business meetings Prices were jacked up to capture spillover from other hotel hosting the business meetings. Staff were obviously inexperienced and were not very polite (I don't mind new staff, but they still need to try to be courteous). Buffet breakfast was poor.
ground floor room good breakfast Slightly hard to find where to enter parking lot.
The fact that I could leave my vehicle at the hotel when we went on a trip was very nice. We came back early so never stayed over night again and had a taxi fare which was most understandable.The taxi took us right to our vehicle and we headed home.
The staff were helpful and friendly and despite the last-minute reservations. The food was great as well. The bed spreads and pillow cases (though presumed clean) had permanent stains in them. Not particularily appealing.
Rfront desk staff very helpful tiny television
Price; not too expensive; one of the girs at reception was helpfull the lady at reception on arrival offered no service at all
it had a room available on the weekend 1. The persistent loud knocking through the night and early morning 2. The attitude of the young lady working the desk that was not helpful nor polite and did not really listen to us. She kept saying if you booked online you cant get your money back. We told her we didnt pay online and she said it didn't matter. She rolled her eyes and ignored us as she went onto the computer. We said we called the front desk in the night and the lady then said we could get our money back and said shed make a note on the computer. She continued to ignore us. Note, earlier that morning dealing with this same girl my husband had to pay so we could check out! Very frustrating! We were tired and were there for a funeral. not good
At check in, the front desk clerk was very accommodatiing and did a great job in the customer service area. I had room service. I left the tray, used cutlery, etc in the room. When I returned after a full day out, the room was made up but the tray was still in the room.
There was absolutely nothing good about this hotel. Overall dirty rooms and old facility
Well located,clean and comfortable
The hotel staff were all very friendly and helpful. Breakfast was great and the location was within walking distance of many shops/restaurants.
Very close to everything including a shopping mall. I was surprised there was not a complimentary breakfast like I've had at other Hilton hotels.
Great location for all downtown activities. Very convenient for TCU Place conventions and banquets.
location and price very good
Fantastically friendly staff... decent room and bed Not a luxury hotel, location just a bit outside core
Convenient location, pool for the kids In room 215 at 6.00 am a rumbling noise started and woke me up (general airco system ?).
As a senior and with grandchildren it what well set up and it was very clean . I will pass on my comments to my friends who travel through to Edmonton etc. Your Motel is a must stay at. thank you - your staff were a great help
Easy access to main streets.
Very nice Hotel, the night lights on the trees were beautiful. Pool looked inviting but had no time, free coffee in Lobby was good, Tim Hortons also right next door
It was overall good! It was clean, staff was friendly and helpful. I booked 3 rooms with Hotels.com and then later had to cancel one room, it was fast and easy and no complications. I liked that there was a restaurant and a bar attached. The restaurant was too full the next day. It would have been a long wait to get seated for breakfast. So we went elsewhere.
Very tired hotel...HVAC and shower didn't work....room smelled.... Needs a serious upgrade!!
Location difficult to control temperature of room. Room was very small and expensive
It was quiet and very charming.The staff was very accomadating and it was a relaxing stay.
The rooms were clean and the service was very professional, and the fact that there was Starbucks in the hotel. That the lounge closed early on the last evening of our stay. 5:00pm?
Comfy bed... Booked and spent a pretty good chunk of money to enjoy the waterpark and have a wonderful night out in Saskatoon. Once we had arrived and checked in we were told the water park would be closed for the week. No advance knowledge of this prior... For what we spent we could have stayed at the Bes across the street and stayed in full luxury, instead we chose to stay here where we basically just hung out...
I like that is clean, and staff are friendly and helpful, also is such a great location The only thing I didn't like was the paper coffee cups
Even though the hotel was very busy with weddings and a folk festival, I found the atmosphere to be calm and peaceful. The noise level was always reasonable and on the floors where the guest rooms were was very quiet. The staff were all friendly and knowledgable.
Main floor where reception area, lounge and restaurant are located is musty smelling and has an "old, run down" feeling. However, the room I was booked into appeared to be brand new as well as the hallway for the floor my room was on. Clean smelling and refreshing. I did not like the main floor where the reception area, lounge and restaurant were located as they smelled musty and old and run down.
Staff was very courteous and accommodating. Suggested best parking for our room, great bellhop helped us in and took the long walk with the bags so we could take the short walk with our newborn baby. No
Nothing hotel is old and dirty. Room bedding had old blood on pillow case they did nothing about it Tub base was rusty door hinges in bathroom all rusty Water slide is old and very dirty Room bedding had old blood on pillow case. Tub was rusty. Door hinges in bathroom were rusty. Waterside is old and very duirty and rough and cut kids skin.Booked online and never again. Was on Canadian site and billed us funds which was very upsetting.
Walls not soundproof in room. Very noisy.
Location The tv did not work and the shower head fell off while being used and the hot/cold indicator in the shower was installed backwards.
Accessibility There was a little noise from adjacent rooms - not enough to call the desk about but enough to keep me awake
Location, availability of transportation, restaurant was very good
The staff were very helpful and after we checked in they called to see if everything was okay. The heater was loud but quit after operating for a short while.
staff was very accommodating Did not include breakfast
Location was good We chose it for the pool and water slide but part of the pool was closed and the water slide closed part of the time we were there As well the rooms smelt like stale smoke even though they were non smoking rooms.
They upgradded us to a large suite in order to accommodate the 5 families in our group who had small children. This gave us a place where they could play and eat to keep them on a child friendly schedule. no continental breakfast.
Clean and quiet room on a security floor
This guest did not leave comments about this hotel.
Room was very nice, clean, great location to the mall There was lots of outside noise ( traffic, sirens) 15/day for parking. Food wasn't that great at breakfast ( mind you we did eat near the end of breakfast service)
Very enjoyable stay with friendly staff who were very helpful.
The front desk / reservations service was great. All the service was very good. the lobby entrance too close to bar and smokers
Location is great..easy to get too..not too big and everyone was very friendly..will stay again..Thank-you, Teresa Aikens
The swimming pool was great. Breakfast was excellent. The view from the window was lovely. NA
Reasonable food prices and quality of rooms.
I liked the fact that our room was awesome and very clean. It was confusing to get into the hotel if you didn't know the city; but our second try we found the entrance.
It is conveniently located, clean and quiet. The restaurant is not "fine dining," but is certainly good. The rates are very competitive. The free wifi didn't work and it took a while to get the ethernet hookup working (it had been pushed back into the wall).
The location was close to the University and the walking trail along the river. We appreciated the lovely view of the river and the University bridge. Perhaps we should have chosen a more economical establishment.
Cleanliness & friendliness of staff I would recommend that there be some gluten free options for breakfast as there are many people who are celiac's. I was one of them.
It seemed like an average basic hotel. Yes. It had no restaurant, or room service. Was very awkward to find and the outside of the hotel looked like a third rate unadorned cement box. The best western sign was tiny and hard to see. The Internet code was more awkward than it needed to be. The r
The hotel was quite and the staff were very friendly. They also had a really good breakfast selection. No.
Modern, roomy, always drinks and snacks out. Excellent free breakfast ! Nice quiet location , out of the way but great for our purposes , very pet friendly After the second night the room was not cleaned until we asked mid afternoon
This guest did not leave comments about this hotel.
We loved staying here - the rooms felt like new and were very clean! The bed was comfortable, the curtains blocked out light really well, and everything in the room was easy to use. The free breakfast was awesome! The pool, hot tub, and slide were great.
The staff are very friendly and helpful. Nice clean room with a fridge and microwave. Full breakfast. Pool, Water-slide, and Hot Tub.
This guest did not leave comments about this hotel.
Location for us and clean rooms Not yet
Did not appreciate the fact that I had to pay an extra ten dollars for another adult. The toilet in our room would stop working after every three to four flushes. The tap in the bath tub makes a loud noise when you turn it all the way to hot.
Pool area was nice. Waterslide was fast. Breakfast was good. Lots of variety. Bed was new but not very comfy. Pillows were too big / puffy.
The hot breakfast buffet
Access to the Quality Inn was excellent and the rooms were clean and quiet, with a good selection of pillow densities. Staff were attentive and accommodating. The breakfast facilities were excellent. Some work could be done on the water temperature management, as the morning shower alternated between cool and scalding. My only other gripe would be that the fans in the exercise room were the equivalent of small aircraft engines -- I couldn't hear conversation with another person in the room over them.
The staff were great and security were top knotch.Slept very well knowing. Nil.
staff was very helpful and pleasant. /room was well cleaned
price location breakfast included plumbing in need of drainage not cleaned , old washcloths left from previous .
Beds were comfortable. Room was dirty. Floors were disgusting. Looked like mold in the bathroom on the floor and baseboards. Smoke burns in all the bedding in a non smoking room. Couldn't open door with the key. Would never recommend staying here. Terrible room for the price.
The king size bed with a high quality mattress was a very nice surprise. Slept like a baby. The shower was also excellent. Too often you get a low flow shower head that dribbles the water, but this one had a great flow rate. They promote HD TV which I prefer, but the channel selection was just a basic cable which was a bit disappointing. The room was also not made up for the second night. They did come in and take the used towels but didn't replace them or do any cleaning. Not a big deal but still a bit strange.
It was convenient to where we needed to be. It was fairly quiet. The parking was very convenient. No, every thing was satisfactory.
Clean and quiet Bad pillows
Easy check in. free parking outside room.comfy bed clean bathroom
The rooms are incredibly clean, the beds are comfy, the staff is friendly and efficient, and the location was perfect for my needs.
Front Desk personal are great, rooms are very clean as is the rest of the hotel. Restaurants and shopping close by. parking was a bit of an issue if you wanted to park in front of your room due to the restaurant patrons, but not a major problem.