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the swimmingpool the room was far away from the entrance of the hotel .. and there is no golf car to transport you
The hotel staff were exceptional.
Yes!, the hotel is big and a golf car is needed to move from the room to the enterance of the hotel and vice versa
The layout of the buildings, nice to walk around resort. Hotel is older and needs to be refurbished. Breakfast finishes to early at 11am. when you make it to breakfast, you realize its not good (very poor quality), the shower head in bathroom was very bad, our sink kept clogging, the fridge of mini bar very poor, not cold and dirty, the electronic door lock brokedown on us once, couldnt get back into our room at 3am, had to wait for someone to come, it took them 25 min, if you dont have a no distrub sign, house keeping staff or maintenance personel knock on your door as early as 8h30am, if you dont answer the first time, they keep on knocking forever unti you answer the door, quality of room sercvice food is poor, no ice machine, when we ordered ice bucket from room service, they charged us.
Location and facilities of hotel are excellent. Staff very helpful. Good variety of meals available each evening. Plenty of pools to choose from depending on if you are a family or a couple. All inclusive stated you were allowed water,wine or beer with your meal on an evening, however you had to request by the glass and sometimes waited for 15 minutes before you were served.
Spacious, conveniently located near, but far enough from the noise and crowd of the Naama Bay; courteous staff. The rooms (at least the one I stayed in) are in need of immediate renovation. The upholstry was unbelievably worn and grimy, polish and paint are faded and peeling.
I like location ,the beach, reception was so friendly specially Abdelfattah and Mina ,breakfast was very good I enjoyed and will go again Housekeeping was slaw to respond
The room was confortable. The location in Naama Bay was good. The service and overall the staff I interacted with was a disaster. To mention some examples:1) One tried to sell me drugs, 2) I was refused the pool towels twice and the other two times they arrived one hour late, 3) Time for ordering drinks by the pool unacceptable. And other annoying things. We complained very loud and will never recommend that hotel to anybody.
The room was spacy but the hotel denied to give us ground floor, although there were rooms available The hotel has problems in electricity and hot water supply.The safety box is out of order. The hotel room has no internet for apple
The staff were very friendly and accommodating. The food was OK, but not great. The variety of fruit was poor during breakfast, and the snacks were not overly healthy. And I'm not quite sure why it was so difficult to get a reservation at the Italian restaurant.
The beach and snorkeling off the beach. The food - we both had mild food poisoning during our stay. Not a great selection, and quite repetitive.
I like the meal times. The fact that meals are available throughout the day. The pool bar was nice. The room itself was nice and the beds were comfortable. Made for a good nites sleep. My room key was deactivated on my second day. I had to go back to the receptionist to rekey it. There were no washcloths in my room upon arriving. Had to wait an hour to receive some.
The resort is excellent! We stayed in the new side, beautiful pool and rooms. Our room was a Deluxe Family with a separate living room. Also great diving there as the other side of the resort is right by the red sea. Great place to relax. It's also a 5m walk to the Soho square. Many places to eat, considering is an All Inclusive, however the food is only ok, not that great dining experience. We found that many hotel staff didn't speak the bare minimum English.
The hotel staff were very friendly, always willing to help. Very clean, large rooms with a lovely balcony and a great view of the pool. Lots of choice of food some of which was cooked fresh in front of you. Would recommend staying in the new 'deluxe' side of the hotel which is where we stayed, as the swimming pools were great and the accommodation was lovely.
Great scenery, beautiful weather and nice location.
the spa,the design of the hotel,the breakfastand the staff are friendly the beach is small and the sea sports were expensive compairing with other hotels
everything is fantastic when i the currency prices exchange make me pay more than booking site. i should pay by doller.
It is avery good hotel for for a family it fit all ages . The food is not bad but it is not so good .
Events on the sea more
climate bathroom and boring menus
Breakfast, location, facilities, organised, cleaniness, flexibility of front desk: on day 1 were not able to give us the room we booked but after the first night booked us into a familiy suit, bigger what we booked Limo service poor, hagging by spa staff on the beach, Aqua Bar has some constant noise from underneath the pesestrian bridge (pumps?), disco at nearby lighthouse noisy (not every night though), food tend to be overpirced and boring at hotel restaurants
I liked best during my stay: all staff was trying to serve and help in a professional way that I have never seen before, simply they are very helpful and polite
We enjoyed the swimming pools and beach area and loved the garden setting and look of the resort. The family suite was very comfortable and the staff were very friendly and generally very helpful. As a family with two children including a baby we found it difficult negotiating the steps every day with a pram especially at night - as the resort caters to families we would have expected ramps to access all areas not just some areas. The family suite contained a lovely kitchen but was totally empty of plates, cutlery etc which seemed a bit strange.
The staff was very friendly trying their best to please their Guests in well behaved manner. This indicates that they well trained to do so and also it is the culture of the in house to achieve customer satisfaction. Trivial incident, we attended an evening event (Bedouin Night) which was not at Renaissance standard (This excludes the folkloric Tanoura the actor was so good and also the food).
Location I did not like the value for the money I paid. It was supposed to be a delux sea view room. There was nothing delux about it; and the sea view ... yes, I got a picaboo sea view, certainly not worth almost $200 per night. I also did not like that, when I was checking out, the receptionist tried to shortchange me for LE 100.
Lovely location and grounds, spacious rooms, with good onsite options of recreation - snorkelling, diving and parasailing, decent choice of restaurants can be more professional on offsite tour arrangements - such as glass boat rides on naama bay (our driver was late by 30 minutes to pick us), and Mt Sinai climb at night (the guide turned up without any lights!). The shuttles to Naama bay needs to be hourly and complimentary.
I want to say that when we arrived to hotel there was only 1 room for us instead 2 reserved rooms. And i had no notification about it before!
The price was great for a short stay. The hotel has a nice location on the water. You can rent snorkel gear, get in the water at the hotel, and see amazing Red Sea aqua life.
Underwater beauty, position, facilities. It took 45 minutes to check-in for two families at 2 AM, where nobody other than us, with 3 front desk members available. Yet another 30 minutes for the additional bed arrangement.
Snorkeling on beach Internet not work on all rooms,WiFi failure ,type of foods not on the same level of five star hotel ,poor launch ,all times
The overall service is very good, all the staff comes round to greet and smile often, things get done fairly quickly upon request. The natural and beautiful coral reef at the doorstep is a big selling point for this property as well as the floral and fauna landscaping. complimentary wifi is a huge plus but it is only at the lobby so the description on your website about wifi in the room is incorrect The property can deal with some upgrade as the furnishing looks a little dated
The position, facilities and weather Unreliability of room servicing and incidence of stomach problems
Excellent resort for young couple, Swimming pool & jazuzzi awesome.. Room cleanies & different styles done by them on quilt was very good.. Colour combination done in the room is very good..
Food is very good Staff were friendly The pool should be heated but it wasn't although the weather was cold. Ther was no baby sitter for babies under 1year
Our stay was so great and nice , excelent services and stuff . Non
Good staff, excellent location,clean room. We found much more than expected.
It was very nice for kids and relaxation we had a good time . They charged me extra money however my reservation was for 2 adults+2 kids for each room
Only the pool They let me wait for 3 hrs at the help desk area to check my reservation. They are doing maintanance aat the hotel so it was bothering since the bazar was closed and you have to go out of hotel - to the market - to get anything
good F&B service team, food taste was good also the variety was fair Front office team was not up to the standards, i had to wait about 45 minutes for my luggage pickup, show at last day of my stay was so weird and i commented this to font office manager who agreed, maintenance at room very poor also quality of room amenities, simply it is a hotel i will use for emergency
Excellent location right by Raz Umm Sid, a prime snorkeling spot. Wind not an issue bc it faces south. Clean, comfortable, spacious. Tons of food all day long plus bars open all day (all inclusive). Mostly family-oriented. The restaurant staff were rather rude most of the time. The place was a bit noisy with so many children around. Other than that, it was a good 3-star resort on the beach.
the warm feeling of the hotel and their staff
really every thing there its more than excellent nothing
Very pleasant staff It is too spaced out and not enough entertainment in the evenings
Good location, courteous staff & meals were included in the package. Everything was within the resort right from the swimming pool to the beach. So you can enjoy your entire day within the resort. Apart from the children policy which was misleading for the room which I booked, everything was fantastic. We had booked 2 rooms, a Double Saver & Superior Family Room (2 Adults + 2 Children). The website clearly stated that Children below 12 stays free of charge using the existing bedding. My son is 5 years old and they conveyed upon check-in that in Double Saver Room child cannot stay with us as per the hotel policy which is quite absurd. So they charged me US $ 100, as per the other room policy (1 child stays free and other is charged 50% of the room rate) which I had booked for a friend of mine. On reaching the Double Saver Room, it was quite spacious and the irony of life is that my son was with us throughout our stay in the hotel, so I strongly believe that I should not be charged anything extra.
I liked the pool view, water sports, the stretching sessions, the free dinner shows, and the horse riding. As a 5 stars hotel, the rooms were really big but it could be more decorated with a bigger TV.
excellent hotel,nice swimming pool and wonderful beach. Tax is high almost 24% per day.
nothing, is not at all 5 stars level.the website is not matching at all with the reality.please take care on the further because this experience is unacceptable. is not that i was expected.the quality of the room, the service in general, ....on the reception nobody was speaking english.
The beach part of the hotel Noise of plains because in front of airport, cleanness of room
rooms clean, lots of sports activities I booked a king size bed at sharm hotel and was offered two single beds that were joined together to form a king size bed and same thing happened at Cair, helliopiles hotel and when I asked for room change I was told that hotel is fully booked
The View of hotel Food
Personnel was customer-oriented and friendly, location was also good - in the middle of the bay, few steps from SOHO square, so there was a place where you could walk outside the hotel The room was quite old and a bit scuffed, the territory was not impressive. The hotel has only two restaurants.
The pools and beach were lovely and the snorkeling just of the beach was fantastic. The airport transfer was very convenient and there were lots of facilities and activities available. Due to the size of the hotel some of the service was disappointing. It can take a while to check-in and out, there don't seem to be enough waiting staff and some of our requests through room service were simply ignored or forgotten. While these aspects were frustrating we still enjoyed our stay. Note that there are two separate hotels which is not clear from the website. One is next to the beach and the other is accross the road next to the airport.
We liked the view of the sea from our room and the location of the hotel, being beachfront was very convenient. We ordered room service the first day we were there. We had to send our pizza back twice as both times the topping had slid right off whilst being carried. In the end we cancelled our room service order and asked for it to be taken off our room bill. We did not enjoy the amount of the people and would choose to stay at a smaller resort next time. The music was loud and intrusive day and night!
Snorkelling & private beach. Proximity to Soho square. Free transfer to and from airport. Free shuttle bus to and from Nama Bay (need to reserve early in day). Rooms are a little dated but clean and acceptable. Star rating is based on facilities (footie pitch, riding paddock, beach etc) rather than the quality of food or rooms which I'd rank as a good 3 star hotel. Staff always play the "We have no change" con so make sure you have correct money, charge it to room or pay by card.
every thing no
i like the view and luxury i don`t like complicated of transportation to out side the hotel ,the staff not supported all the time , our room not cleaned permanently from house keeper .attitude problem at some sectors like restaurant.
Resort side rooms need to s too much of reforms and attention
nothing too far from everything
the best thing is the green areas in the place it was great there should be a maintenance company responsible for the place it is missi and as a civil engineer worked in maintenance of palaces in gulf area so i figered out a lot of non profficional work that is taking place !! so many minor changes should take place
view . spacious rooms toilets . shower too small and spilling water outside badly
The landscape and greenery vast color of flowers in bloom wasn't what i expected,
it is a very big hotel nice location,good diving center. all the staff were in their world.there was no small changes from the most of the shops.it was a big problem
The location of this hotel is good, big rooms in a main building. Very good service and food in Italian restoran "Portofino". Cleanliness of the room and timely clean up was an issue, hotel staff is far from being a service oriented.
The room was very nice.The breakfast was very good and the Lebanese restaurant also.The staff was very friendly.There is a shuttle bus (No charge) from the airport to the hotel and from the hotel to the Naama Bay every day (at 16:00,19:00 and 20:00).In the sea there are many corals and there is a platform where you can swim but 7 meters depth!Excelent for snorkeling! There is a charge for 0.6 euro for every room service(I just ask for ice) even in the price I've already pay for service.If you charge the room from bars or restaurant you pay an extra 2%.
the friendly and warm attitude of the staff
They do not have a kids club and our room did not get cleaned until after 7 PM and we had to make the request.
i like the (Tikiya) its a place on the beach side were you can have shisha and watch the nice programs they do i tried the Italian restorant but i didnt like it
Big & relaxing swimingpool Long distance between the reception area & the rooms & no elevators.
god location. Excellent breakfast. none
the warm and friendly attitude of the staff
nice garden view , great time at the swimming pool
Good atmosphere. Nice beach with beach chairs and good service. The coffee was not good (Nescafe instead of fresh coffee). The water in the swimming pool was colder than the sea.
Great location, within walking distance of everything. The private beach was awesome. The staff were excellent and very helpful. We arrived very early for our check-in and they were nice enough to let us check-in early. No.
Lovely hotel, great staff, good location, really quiet. I would have liked the mountainside hotel to have a place to shower if you do not leave until later on and there is not the availablilty to have a late check out.