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Location, layout and hotel facilities along with the staff are first class. Room had fantastic harbour/city views. It took hotel staff 1.5hours to actually prepare me a room despite a booking.com reservation and prepayment in full for the room - however compensation was given with $150 complimentary food/drink
The room was very spacious with a lovely toilet. Nice view from our hotel room and the skypark. Firstly, we were assigned to the wrong room, secondly, when we request to upgrage our room as we need a bath tub, we were told to wait for 10 mins but we ended up waiting for almost half an hour. And thirdly, as it's a bday celebration, we bought a cake along with us, later did we realise tt there is not enough space for us to keep even a small cake in the fridge, we seek the hotel staff for help but were told that they do not have chiller to help us keep the cake. It would be actually better if at such sitution, they could help.
very nice skypark in 57 floor, we can swim and enjoy singapore view. Also nice casino.
The pool area on top of the building My wife and I stayed in room 685 and the airconditioning unit was rattling like crazy (we turned the unit off as it was making so much noise.). We only stayed for one night and we arrived late and tired, so we did not complain then. I did mention it to the person who was helping us check out.
The pool and the view from our room nothing
It is a truely magnificent architecturally designed hotel. Because it is such a big hotel there are often queues for everything.
Only the view and nothing else ! not personal, too crowded. You can not unwind in this hotel. You have the feeling you are in a big train-station or airport. Long queue in the morning to be seated at the breakfast area. Certainly not for business travelers.
Everything. Cannot fault any part of anything. 0
Clean and comfortable. 20 minutes from the Airport. Step out the door of the Hotel into the Mall. Nice place. The fridge only had water and gatorade, no soft drinks, beer or snacks. Go to 7-11 in the Mall, half the price too. Music until about midnight can be heard. We were on the 11th floor.
Breakfast buffets and service Only complaint I have is that the temperature in the lobby bar is too cold to enjoy the wonderful ambiance that exists in that venue.
i didn like the location
The staff were curteous and very helpful. They were particularly helpful when we needed information on locations and phone numbers. We did not have to look for the information ourself. It's location is also perfect for those attending conventions at suntec. Great shopping options within the area without having to go to orchard. There was one day where there was a 'sewer' smell that seemed to pervade the building. I'm not quite sure what the reason behind this was.
the central location, the nice room and the view
I stayed at 1326 and with the view of city lights. Lovely at night and in the morning, view of the pool. The bar is not as good as others that I have experience, no change for last few years. Below standard of Pan Pac
Everything, it is a very nice hotel!
The hotel is well located, with convenient access to the shopping and business district. The breakfast buffet was reasonable - it was basic, and provided sufficient choice...but I didn't look forward to it. I think that captures my view of the Pan Pacific - it served its purpose well, and that was it. Apart from the size of the hotel, and the quality of service from the staff, the rest of the hotel was rather like a Four Star hotel.
The ambiance is nice and the service is splendid Swimming pool. Should design to cater for children
Everything seems more spacious than most of the hotels I have stayed in, giving guests an added sense of relaxation The officer who handed my check-in did not seem to know what she was doing. My guess is that she was new at the job. An apology would go a long way then but none was offered
Location Everything else. Too pricey for what it is. Rooms feels and look old. 3stars most in my book.
the location. the rooms are very tired, even at the exorbitant rate of sgd380++ a night! i think had we booked through the hotel direct, it would have been cheaper as well since the walk-in rate for a better room (premier) was only sgd20 dollars difference!
clean and silent Internet connection price is expensive
Location Location Location Nice friendly staff rooms a bit larger than normal for this price But warning the smoking floors were too much even for a smoker. The smell/smoke of kreteks (clove cigarettes) wafted into our room through the AC. So best to book a non smoking room.
Central location, luxury design of the room and bath-room.
The City Centre location of the Hotel was great . The staff were very attentive and friendly . There were no negative points
I think the service was excellent. From the time I checked in until I left. Even the housekeeping lady was pleasant and efficient. No swimming pool for kids.
Excellent service, especially Jimmy on the Meritus Club floor.
Almost 1 hour to check in and no apologies. The bathroom door accidently locked and took 40 minutes to send someone. Also when we went for breakfast my partner was told no slippers permitted. As a lifetime platinum member of Starwood I would suggest management needs a complete overhaul of staff and learn common courtesy. All in all I would never refer anyone to this or any Mandarin property.
The complimentary upgrade and the breakfast buffet. The room is spacious and the bed is quite big Some guests did not adhere to the non smoking rules and it is really quite uncomfortable but overall is a comfortable stay for us.
Hotel staff was wery friendly 1. Mini-bar was empty 2. Because of the club on the first floor there were too much people near the entrance, some of them were really drunk.... that was not nice
I think it is the only hotel in the world where you have to pay for use of the gym!! really ridiculous, 25 USD!!!
convenient location, considerate service the price is a little bit higher.
Loved the location - perfect to walk everywhere and a shopping complex underneath meant everything was easy. Travelling with a 1 year old this was a great benefit for us. We were even offered a room upgrade for a very small extra fee (about £20 a night before tax) so took it and it was well worth it! Can't complain about anything - loved our stay there.
-Excellent gym - relaxing pool area with restaurant - bed was comfortable and the linen was crisp and clean - Room was large and nice but felt dated - At checkin, the clerk attempted to up-sell the breakfast and Internet package for $100 per night. Internet should be included in the price I paid, especially as I chose this hotel based on that.
The attentiveness of the staff and the welcome one receives on arrival.
Been staying here for years - clean, convenient, comfortable Always too expensive - hotels in Singapore are too expensive
The hotel is ideally located for both shopping and sightseeing and is easy to reach from Changi airport using the MRT link. The hotel was over priced and the exeuctive lounge didn't open for breakfast particularly early.
Bfast at Prego The room was a bit damp and floor lamp is switching on/off by itself (annoying during the eve)
View from our room Several problems with facilities in our room - running toilet, bar frig did not work (both fixed before departure) in room safe broken and not fixed before departure. Club room not ready when we arrived, this was OK as we arrived early but we were only given access to standard hospitality room and not club lounge facilities.
harbour view no toothbrush and toothpaste provide until i ask for them
The staff were very helpful nothing was too much trouble for them. Not applicable - wonderful stay
Please write at least 15 words
Helpful staff-especially the porter/doorman-very friendly! Rooms are very comfortable-one of the best folding beds =)
Clean and comfortable. Green hotel promoting it very well. Staff behavior not very friendly. Not much emphasis on Customer service. I had asked for an iPhone charger as I had forgot - they had asked me to deposit the phone as their policy is not to give it to the room but they will have one charger that is used to charge everyone. So deposit the phone and collect it when done. Did not supply utilities like tooth brush, ear buds, etc. I am a business traveller and expect these so I save from carrying them.
location no bathtub
Very central, close to shops and restaurants. Hairdryer in drawer next to bed, very difficult to use!
clean and modern
A very high quality throughout very clean staff attentive and helpful, the selection of breakfast options was massive and good quality, good internet connection included in bedroom and a communal room with internet computer and printer. One of the best Hotels we have ever stayed in. As with all of Singapore the airconditioning was set to cold
Everything. The improvements etc (new restaurant, room decoration) are just beautiful. Would like to have booked in earlier.
From the moment we left the taxi, we were treated like royalty, conscierge and bell boy looked after luggage, and very quick friendly front of house staff. The room was spacious, very clean, complimentary toileteries were good quality, with tooth brush, shaving and cotton products. The mini bar was free, and restocked daily. TV had local and international news stations. They allowed us a late check out, but charged after a few hours for the same facility, depending on room availability. Live entertainment in the bar nightly. The hotel bar was a bit pricey, and room rates were quoted with out tax. Apart from that I can't complain about anything.
Everything you can expect from an hotel. Central location, very clean, nice decoration, new furnitures in the room, nice size bathroom, excellent service from staff, Quick room service, friendly quick and professional memebers of staff at all time and in all section of the hotel (restaurant, bar, pool, business lounges, concierge...), The food was nice, The cakes at the carousel are delicious, fast internet connection, nice pool, practical gym, saune... I rate this hotel with a 10 out of 10 mark.
clean, good food at restaurants,friendly staff,pool area, room of big size,staff are friendly to my children, close to shopping malls and other points of interest
All the staff was perfect and a 5 stars service. I got a room close to the elevators, it was a bit annoying during the night.
Still the one of best in singapore Room, view, art display, staff...
Very nice view arround Marina Area and room "51 square meters" dimendions are most impressive indeed. Also their services have been not known as "Ritz-Carlton" for nothing. Actual total charge for hotel accommodation was been slightly different.
The friendly service of all the staff.
they had an event at the pool saturday night and the entire sunday the pool was closed. reason: glass breakage... which is legitimate.. but only a reason to max close the pool until noon and have it back in safe and clean condition for aster lunch.
The hotel staff were very attentive. Their club lounge is the best one that we have been too, really worth booking the room for the perks.
bathroom views the airport pick up didnt work, and the booking .com reservation was not available to ritz carlton on arrival
The location, and very pleasant staff
1st class Hotel with extremely freindly and helpfull staff.Perfectly positioned for everything Singapore has to offer. Loved the experience and will certainly use this hotel again. Could not find fault with anything. Excelent!
The location is so good. Staff is so helpful, courteous and sensitive. For example, when we asked the staff about the dinner firstly they warned us that the food of the hotel was not halal (islamic) although we didn't mean that.They provide everything in a hotel room that you might need.
It was so bad experience to stay with that hotel. They were out of control when we met the fire alarm and run down from 10th floor. So bad service. No one explain what happened when we med fire alarm in the early morning 1:30.
The personal service and politeness of all the staff, and the location was great, will go back again for sure. None
Great location. Excellent breakfast. A well-managed hotel.
good location Poor service at reception
The hotel conceige were very friendly and helpful. They will most probably help you with anything and everything you need.
Quite and clean. Nothing
central location food and services expensive
highly recommend Executive Floors and service none
We were booked in a non-smoking room but there were non available and we stayed in a smoking for few hours then moved to a non-smoking room. The staff were helpful and friendly but I still it was a small inconvenience.
dirty carpetss need replacing in the room breakfast and internet just too expensive
Modern Hotel with an overall very good standing. Rooms and bath room rooms are spacious and well decorated. Convenient location on Orchard Street. Breakfast / Lunch / Dinner in a buffet format are pretty good with a wide variaty of Asian type food available. Very nice swiming pool. Good level of service from the personnel overall Internet access cost an extra 20$ per day
Great location, very large rooms and excellent value!!
Excellent location, City Hall MRT is right next to the hotel, and is within walking distance to the CBD and interesting night spots. Very well connected by underground links and malls to the main shopping areas. Very nice rooms, and the executive floors are nicely self contained, with its own gym and restaurant.
Nice environment and conveniently linked to MRT and shopping centre.
I stayed in the north tower. The room was huge, nicely decorated, clean and a had great view. The hopper bus line had a pick up which was just steps away from the front door Too much air freshener in the lobby, $54 buffet breakfast and not as close as suggested to the shopping on Orchard road.
They always make me feel welcome every time I stay at the Hotel The rooms and the corridors in the north Tower need a little bit of a paint touch up.
the staff was extraordinary! The rooms and breakfast were top notch.
Friendly welcome, spacious room, good location and quiet room at night for comfortable sleeping. Prompt service to fix minor fault with motorised draw curtains. Some furnishings showing wear and tear for this class of hotel and need upgrading. No free hotel internet computer (only hotel on our entire 3 week trip). I did have a major complaint but this will be taken up directly with the hotel not here but explains my selecting No to the following question.
Too many "sorry" replies instead of solutions for numerous issues encountered during the stay. 5 star hotel brand delivering to 3- or 4- star service levels. I rave about the Fairmont Vancouver airport; Singapore Fairmont doesn't come close to meeting the perceived brand value.
I chose this hotel due to its reputation and location, centrally sited for everything and not too far to walk and as it was extremely humid whilst there. Fairmont hotels epitomise luxury and I doubt you would be disappointed. The hotel can be reached from the aiport by the MRT for $2, shuttle bus for $9 or taxi for $25 . Either choice will be quick and easy. The rooms are spacious and have all you would expect for your comfort and convenience. The hotel stands above a shopping mall, Raffles City, which is thankfully air conditioned and has a vast amount of shops and eating choices. All the staff I met were courteous and helpful. There are 2 outdoor pools and a large sun terrace as well as a fitness centre and spa. Nothing negative.
The size and comfort of the room, the friendliness of the staff and excellent service. It was in a great location. The swimming pool area and spa were very good.
Excellent rooms, comfortable beds, good view and friendly and helpful staff I have no complaints about the hotel.
Convenient for airport, city transport, restaurants, some sights, and good shopping mall. Comfortable bed and spacious room. Friendly helpful staff, from doormen and cleaners to senior staff. We had stayed at the hotel before and Drinks in bar were a bit expensive in comparison with those elsewhere.
very clean, good staff service breakfast should be included not as an added extra charge
The location was nice because near business area and shopping area. Some staffs no have mind serviced and their toilet is so small.
lobby, room they should have more towels in the room
friendly staff evening entertainment is to loud and only the locals like it.
Convenience to get to the place in town within minutes
The staff are really polite and is always there to give you a smile The room is old and the bathroom is dirty
Location. Price could have been a bit lower and an affiliation with a major hotel chain in order to get points.
staff were wonderful no real relaxing area;except foyer
the central location and impressive foyer and facilities
Great service and up to date facilities Breakfast was ok but not as fresh SSI would have expected
The stay with hotel was good. As u enter the lobby of the Hotel, u feel at home, Rooms are comfortable too.. The bathrooms really did not give the rich feeling of a 4 star hotel, and were not very impressive, especially the bathtub area.
The location is very good. Free wifi only for one device, and no free wifi even in public area such as hotel lobby, this is very ridiculous in today's world. Bathroom has some bad drainage smell. Overall, price doesn't match with what we get.
Worn out furniture, my room still have non empty trash cans with trash left from previous guests. Low water pressure from shower; called hotel to ask for maintenance to repair but no help and no one care. Horrible breakfast! Long lineup to enter breakfast area each morning. Often out of foods in buffet tables.
An amazing 5 star hotel with attentive staff always willing to help. A fab chocolate sweet feast on fridays and saturdays not to be missed. Although the pool unavailable they had ensured that the pan pacific pool could be used.
the room is spacious no
We stayed in the club room on top floor, it was lovely - had all the facilities we'd expect as well as an amazing view of marina bay incl the new marina bay sands hotel. Enjoyed the cocktail and canape hour too and private dining for breakfast. Would def stay here again. Probably couldn't afford to stay here for too long, as its quite expensive, but worth it for one night of luxury.
We arrive at 6 30 am,after a night flight ,many hours before the official check in time , the receptionist gave us immediatly a temporary room so we could change and take a shower, until our room get ready.
Wonderful spacious room with king size bed, large marble bathroom with double sinks, tub and separate shower. every morning our we ate at the breakfast buffet, an array of English, Chinese, Japanese and Singaporean favorites, including a personal chef for eggs, an ice cream machine, and plenty of cappuccino or espresso too. Attached to a large shopping mall, and close to the MRT (subway). Nothing, a better value than the Ritz.
I was working at the Suntec Convention Centre,so location was primary.Hotel is next to the centre,hence very good. Breakfast was overpriced,and not to my taste
Room had great view of city was clean but had to request to move rooms because the first room smelled stale of moldy cigarettes. We were then moved to non smoking and it was worth the inconvenience although the view was less interesting. Staff was aware of stale smell and did help accommodate. Nice bathrooms. Overall architecturally interesting late 80's hotel... Will not return. I am asthmatic so right when we settled in I couldn't stop noticing the stale smell. We also had just landed in SG so tried to check in 30 minutes early and our reservation did not show up until 2 pm. The staff was not the most attentive and the hostess held on to my phone for about 10 minutes.
Only the breakfast Dark hotel, slow service/checkin, old hotel, outdated rooms in poor condition, noicy hotel due to the design of the hotel with. Music from the loby goes straight to the 11th floor inside the room! Old bathrooms.... In short a BAD experience
Convienient , good location and excellent views from windows . Efficient staff .Excellent breakfast for all tastes . Lifts efficient ,no waiting .Underground shopping mall attatched for quick shopping very convienient . No complaints
Great staff and very accommodating. Had a very nice stay. Good breakfast and close to good restaurants abs tons of shopping.
staff were helpfull and friendly,the cost of drinks during happy hour from 5pm to 9pm were cheaper than outside bars and overall the hotel was good nothing
Beach, swiming pool, attractions nearby We asked for double room at time of booking, but when we arrived only single bed were available, also all dining places closes early including the bar
Pool view room was spacious & comfortable.
The hotel is situated in best possible place at Sentosa and meets ALL demands anyone can have. Only 20 minutes by taxi to City.
The hotel was one of the first to open at Sentosa, and is beginning to show some wear. However, it has very good staff and delivers excellent value for its money (prices have been taken down to reflect its not entirely modern facilities).
Location enables relaxing by the pool, have a good view of the South China Sea, and you still have easy access to the city. If you have small children there is a ton of kid activities. The service is excellent, with a wonderful breakfast buffet. We stayed here four years ago, and they have undergone a very good renovation. It was fun to just sit on the balcony of our room and take in the view. The Sentosa activities could benefit from more all inclusive pass alternatives.
Rooms a bit run down, and too small and not totally clean. Hotel has a feel of being rather old and tired. Toddlers' room dirty and dangerous for children. Priced like a 5-star hotel but much below standard. Disappointing, as described above.
Location, Kindness to visitors
the pool &the beach, -
the view and the room was excellent more tv channels
Situation & helpfulnes of staff The restaurants did not come up to the standard required by this quality of hotel
Proximity to silosa beach where the annual zoukut music festival was great. The room felt a bit old to me and a bit dark.
The hotel room I stayed in was good. The staff were helpful. But see my comments below. When I arrived I was given a room which was occupied by another guest who I found out had the same name as me. There needs to be a more rigorous checking of guests details - I supplied home address when I checked in but this wasn't use as a check. On Saturday morning I received a phone call re the return flight which was obviously for the other person. I don't expect these slips in a high quality hotel.
it is very conveninly located and and all your hotel staff have been very kindly to the guest. nothing
We were very comfortable and able to get a really good nights sleep as the beds were extremely comfortable. Staff very attentive and efficient. Not a complaint but would like to have been issued extra tea and coffee supplies.
The cleanliness. TV channels were not clear.
It was in renovation and we were not aware, so no swimming pool, noise etc...
Fantastic staff and service. Good food at reasonable prices. Nothing
Attentive and helpful staff, central location and comfortable room. No issues
The location of the Hotel is very convenient , not too far from the central business district still very quiet The air conditioner had aan erratic temperature control.
Bright room lighting no
Location was very good.
Very good value for money. Staff were friendly. Location is convenient only if you don't mind walking everywhere.
The pool and the service.
the service was perfect. Room and bathroom is beautifull. swimming pool is small and the sauna is at another level. and no smoking area for smokers.
Friendly and very professional staff. Excellent quality of food. The Straits Club on the 4th Floor, with a library section
the location, service, public areas settings and food standard rooms poorly furnished with low quality craftmanship
Clean and neat; some staff is nice though not many indeed, goog variety of food in breakfast No free wi-fi even in public area like libby or restaurant, not even mentioned in the room, though it is supposed to be a trend in branded hotel. Staff perforned checking on consumption of minibar when we were still in the room (before the official check out time), wonder if it is a hotel policy though it gives a weird and unpleasant experience to us. Not likely to recommend this hotel to others
Resonable price with moderate service and decoration. A bit far from Universal Studios, need to walk a few minutes to reach there, but acceptable anyway. The room looks newly decorated with all basic facilities.
Strategi locataion, moden Room Friendly staff n delicious food with good view. NeXT to paragon malu, takashimaya n Mandarin gallery.
The location is fantastic. All flagship shopping venues in Orchard are well within reach by walking. Room is excellent. Buffet breakfast was awesome! I would appreciate a slightly bigger room size.
Shopping at nearby store/mall and walking along the Orchard St specially at night. Probably the elevators because you need to transfer to another elevators to reach 5th to10th flr., however the hotel are very good in general. The location and staff are excellent.
good location for Orchard Road shopping quiet expensive, very busy and rooms are claustrophobic
The breakfast was fine. The service attitude of the hotel stuffs are sucks. Not polite at all.
The design of the building and location Turn down service didn't have chocolates, sometimes the bathroom wasn't cleaned properly, minibar charged when food wasn't taken
Hotel staff were exelant , location is the best Club room to be more comfort
use of swimming pool and the gym. hotel is in only 10minutes stroll to the quay side shoping area and the mrt station. If you coming from airport you may have to take a cab/shuttle bus to get to the hotel. or public transport to Quayside than walk from there.I found the shuttle bus or taxi easier. Hotel has shuttle bus running to orchard road every hour but the seats on this is first come first serve bases there may not be any seat left by the time bus comes to your hotel.. The internet wasnt free for the price per room and also the internet fee was exorbitant . SG$7/ 15min
Good hotel for a fair price. Nice breakfast buffet with a lot of options.Within walking distance to Clarke Quay.
Meal and swimming pool
The staff were very polite, well-mannered and helpful. Rooms quite spacious and very clean. Hotel has excellent facilities for everyone. Felt very comfortable staying in this hotel and would have no hesitation in staying again.
I've stayed at all the other hotels at that particular location. Grand Copthorne is probably the best. It's not the cheapest - but it's the best value. Nothing - the stay was very pleasant
The view of the waterfront was excellent They should provide free internet in the rooms
The room was very clean. We stayed for one night only and didn't get to spend much time in the hotel.
Near to everywhere Comfort
everything was good we really enjoyed it.food,swimming pool,dining were very good.staff was really friendly. they should not charge a fee for the tennis courts.first priority for tennis courts should be the hotel guest but these courts are all rented off to the outsiders.they shouldn't do that or don't put that they have tennis courts at all.we booked this hotel only because it had tennis courts.it was not available for the guests at all
Breakfast. Room size is very small specifically the room on 25th floor allocated to me.
Quality of breakfast
That the Gym is open 24 hrs 1 that on the lobby there is only one restaurant, 2 location quite far from the center
Goodwood park hotel is a nice and quite hotel set in a nice garden not in a tower ,in the bustling city of Singapore
We have stayed on numerous occasions in the past 40 years and we love the consistency, location and friendliness.
We enjoyed the peaceful and traffic-free site, the easy access to the shopping in Orchard Road and the bus and metro systems. The staff were extremely helpful and efficient. We found the traditional building and furnishings very attractive. We submit that the cost of breakfast should always be included in the room rate and the cost of the buffet breakfast is too high for the limited choice available. Almost no local food was offered.
The staff are friendly and want your stay to be enjoyable. The extended family have a history of staying over 40 years. We as a family together or separately will always be back. Better locks on the bathrooms,
The Hotel was nice and clean. Only short walk to city. The Hotel was not like other 5 star hotels, and I was a little disappointed after arrival, but anyway a nice Hotel
We liked the two pools and the beautiful location + staff! Should have been more "sun - deck -chairs" near the two pools!
Upon arrival, the manager greeted us by addressing my name and personally showed us the room. The housekeeping lady was very polite and helpful. We felt like home. Can't think of one.
Excellent location and very helpful staff. Many Restaurants to choose from and their High Tea is a must try!
food is good and the concierge services are excellent none
I liked the old worldy feeling of the hotel and the very pleasant staff, always wanting to oblige with a smile on their faces I have just returned home (25th nov) after 2 nights at the hotel and discovered that an amount of $157.01 has been charged to my credit card. I am totally at a loss as to why this has been done, as we booked and paid in early March. Very disappointing that this was not mentioned on check out.