Friendly and helpful staff Soiled clothing items from a previous guest left in the room.
adam was very helpful breakfast price too high
food in the restraunt was fantastic,staf were very friendly
Convenient for cruise Paying for car park
ony the above, rudeness of a member of staff
Good breakfast Uncomfortable beds. No decent tv. Swimming pool out of use. Small rooms.
The exercise room is fantastic and so are the people. The breakfast was amazing, clean, and hot. Need to replace the carpeting on floor 4. The bathrooms are new. the furniture in good shape, but the carpeting is horrible.
Good location nice gym and small pool a good hotel for business or leisure.I was however charged twice on my credit card and this was resolved by the management Food was expensive considering the local restaurants that were available in the area. GBP13.50 for breakfast seems on the high side when the IBIS Hotel was half of that price
Friendly informative staff, excellent breakfast, unique design of bedroom, bathroom and lighting Bedroom was too warm at night. difficult to open windows and would have been noisy
the rooms were a good size and warm. there were no hand towels or wash cloths in room.
We had a very good break here, staff were friendly, room was a little small but was clean, food was really good and the staff in the restaurant were really lovely. Bit overpriced but we had a nice time so we were happy.
Very comfortable, quiet and excellent dinner and breakfast. Nothing
Pleasant surroundings. Free broadband in room internet - remeber to take Ethernet cable Dining facilities are limited to A la carte at one end, and sports bar at the other with nothing in between
Friendly atmosphere and overall service provided by members of staff
Location, quiet and the facilities The waiting staff at breakfast got the order wrong. The Irish coffee was not to a standard we would expect from a MacDonald Hotel.
This was our fourth visit to Botley Park. We stay there because we enjoy the comfort of the bedroom and the food in the dining room The Bar prices. I can buy a ltr of whisky for what I paid for two singles at Botley Park!
good value for money no
Quiet location, clean. Cleaner was extremly helpful when I was struggling to carry my bags up the stairs, genuinely concerned and on hand to assist me. The food in the restarant was not of a good standard. I had belly of pork and left the whole thing, overcooked. When appraoching the bar for drinks I was faced with an abrupt bar man who did not even look up and instructed me to sitdown to be served. I would stay again, but would be cautious about eating there.
The hotel was very comfortable and in a great location. The room was clean and had everything we needed. The waiting staff were very friendly, and the breakfast was lovely. The room was quite dark and there was no minibar. The television had a terrible reception and there was no guide as to what channels were what. At breakfast, the glass I was given was dirty, and I did not have a full set of cutlery, I had to request this. The waiting staff were very friendly although the receptionist was verging on rude. There was persistant banging throughout the night which kept me awake. Also, the food in the restaurant was overpriced and not of brilliant quality.
Very clean, well laid out hotel, near to southampton for our cruise departure. Would stay again with no hesitation. Great breakfast with lots to choose from. Hotel entrance can be tricky to spot on roundabout. No issues at all
Friendly staff in bar area After ordering pancakes for breakfast, asking 3 different staff members to check for them and waiting 1 hour still not to receive them, total shambles
efficient, clean, comfortable very few shopping facilities particularly since it was not near local shops
The food, the bar seating and the room. The swimming pool was small but made smaller by half being sectioned off for swimming lessons.
It is well placed, the staff were welcoming and the facilities were good. The rooms were well equipped There is a fair amount of noise thruogh the night from the motorways but if you want easy access to the motorways, that is the price you pay. It was unpleasantly noisy but more a good excuse for an insomniac
The location of the hotel was perfect. Just off the motorway, but set in lovely wooded gardens so therefore not much noise. In fact, no noise, with window closed! Breakfast was great, plenty of choice and something for everyone. Would def recommend this hotel, and would use it again myself.
Excellent reception, good food, nice room, nice pool and fitness. Materass awful, bathroom not ventilated, WC flushes poorly, WiFi internet cost 15 GBP
The location was excellent and the staff were extremely helpful at both the reception and lounge/bar area
Very nice room. Good breakfast. Staff not very welcoming. I was charged for a newspaper I did not receive or order. This was however resolved. A couple next to us in the queue had also been cahrged for a paper they ahd not ordered. They ahd had it left by their door. they were asked to return it at the desk when they requested a refund, which I did not think was reasonable. I did not like having to pay to park, when it was the hotel's carpark and not in a particularly busy area.
Room was large, well appointed and clean. More than I needed for the night, but recommended to me and with a late arrival I preferred a traditional hotel. No breakfast or coffee.
Staff were charming and very helpful. Location fantastic and bar extensive Hotel is a bit dated and not worthy of 5 star
Really good location for West Quay shopping Only grip was that the pillows were really hard and uncomfortable
The high standard of service
The whole experience - staff - accommodation - food N o
Noisy bar area with leaking roof
We have now stayed twice at hotel and have found staff helpful and atmosphere very relaxing n/a
Excellent breakfast included, nice bar First room had (147) some intermittent mechanical noise but I requested move and they complied
Location, leisure facilities Being woken by cleaners moaning about other cleaners not doing there job very loud
No Air Con in room only a broken floor standing fan.
very pleased with all areas of the hotel ,i have no complaints at all.
the view from our window the breakfast wasnt as good as i expected, no pancakes!
To be honest, not very much.
It was convenient for attending a concert at the Guild Hall. Car parking! You should not have to pay to park at the hotel. Arrangements should be made for customers to stay free of charge.
Modern, clean and good value for money. Not really - rooms were simple but fine for what was needed and paid for.
Breakfast should of been included for the price of the room
The friendliness and helpflness of the staff - they volunteered information without even being asked, about where to go etc. N/A
Friendly checkin How can i comment if i do not use this space for complaints? I do not like your questionairre and am abandoning it.
Staff were friendly, location was excellent, breakfast was great!
pleasant and helpful staff and very clean with cheery decor! loved the extra snuggly blanket and pillows provided in the room, plus had lots of toiletries which was very helpful for those of us that do not want to check bags on the plane. :) the showerhead pressure was non-existent and light came through the curtains making it a little difficult for sleep but still generally good! kind of wish they did room service though!
food very good.staff very helpful.most important of all two minutes from all the shops.all happy. no.
easy location eating facilities limited
our room was next to the lift, so was a bit noisy
The room itself Maybe the breakfast could be better
no sign of a manager and very poor customer sevice
lack of in room a/c on a very hot night.
cleanliness food terrible. bar menu far too restricted . breakfast a joke
The friendlyness of the staff most helpful
Nice room. Well laid out & good mattress. Also if you forgot something, like toothbrush or toiletries, they would supply a free pack.
it suited my purpose as i was leaving from southampton to go on a cruise so it was idealy suited for access i felt dinning facilities was a bit sparce the staff that were there worked very hard toattend to customers needs but could have benifited by having more help
Diificulties and confusions with regard to website access, booking procedures and especially incorrect information regarding charging policy
The location was very handy for us.
Everything was OK, friendly staff, i was a bit surpriced, hotel s located near M27 motorway, but room was very quiet.Restaurant was also OK, i missed full english brekafast and more food in menu
all of my stay no english breakfast
Fresh, clean, nicely decorated and good range of breakfast items. A warm bedroom and very clean bathroom. We were surprise that there was a limited choice of drinks in the room and no biscuits
Very expensive for an "overnight" hotel
Breakfast : Polite and helpful staff Restaurant in hotel could have been more seperate from lounge area No other restaurant close by
A great hotel would go back in the future lovely breaksfast a great location for shopping The smoke alarm going off at 3.30 am in the am by a person who was smoking where they shouldnt have been !! hope they got fined
easy to find and to use the restaurant at night offer a poor menu
Location. Central for Southampton and the University area The rooms were cold as background heating kept at 14 degrees celsius when no one in room and took a long time to heat up.
Interesting decor good central location Poor bathroom plumbing and type of shower fitments, try Mira
This hotel is excellently situated if you are going on a cruise and want to be relatively near the docks. West Quay shopping centre two minutes walk away. Hotel also has own large car park. Food and service in hotel restaurant is very good. Would definitely stay there again. Bathroom lighting very dim.
Access when returning late at night was poor with no onbgious way in - no sign on night bell. Noisy night club within building although not audible from our room. Room decor was poor and somewhat spartan.
It was in bad shape, carpets dirty and in need of decorating
Friendly and helpful staff on check in. Really excellent room, clean, warm and nicely decorated. Nothing, although we didn't eat there so can't comment on that.
Free Parking Cost of Food & Drink
Position was very good and we checked in early with no problems
We thought the restaurant attractive with the most delicious selection of food.The wine offer was very reasonable
It's easy city location was perfect for the intended weekend's activities. The refurbishment complimented made a ambience of culture in a city that has been revitalised by inner investment
The history and the information about the hotel. The connection to Jane Austen. The mix of old and modern and accessability to the ferry to the Isle of Wight being just a walk away, which suited our needs because of time limitations. It could improve by modernisation but must retain its original identity.
Finding somewhere with a New Year's package was ideal, as 3 course dinner, bar tickets & breakfast were all included in the price
Nothing Exceptionally noisy. Dirty linen. Had to go and find the receptionist in the bar. I cannot fathom how this place managed to get a 5 star rating. Perhaps I should have been warned by the "tavern" in the name.
Nice Area bed comfortable. Overall good accomadation but a couple of staff were far too busy for the number of people, ie 15 minutes to check out, restaraunt fully booked when we arrived, bar person no idea where we sould park the car which is a major problem as you can only wait for two hours. Very exspensive ie £8 for a 250ml glass of Pinot which I think is ott. £5 for a bacon sarnie. All eating however was of a comparable price so take plent of money.
This is one of the most unique hotels that I have ever had the experience of visiting. The history of the property is fascinating - originally part of the White Star Line, to whom the Titanic belonged. The staff could not have been any more accommodating! This hotel is a keeper!
It was extremely handy for accessing our cruise ship at Gate 4 and served our purpose very well. Not quite the traditional hotel we expected but after initial surprise we found it to be comfortable and convenient for our purpose
The White Star Tavern is in a great location for using as a base as everything is within walking distance. The hotel is spotlessly clean and the staff are friendly and helpful. Excellent breakfast menu with food freshly prepared. Looking forward to staying here again.
Excellent room, very comfortable. Ideal location.
Extremely proffesional and friendly staff
Excellent decor and facilities ,partculary good bathroom. No
We were really inpressed with our room it was very clean, the bathroom was fantastic loved the shower. The hosts were very nice would go again hoping for a upgrade next time,
From the onset of our stay the staff were very helpful, professional and always had a smile; which in my view is always lovely to have a nice smiley face to welcome you. The room was spotless, very comfy beds, choice of hard or soft pillows (nice touch). The complimentary coffee, tea etc were stocked well (very useful first thing in the morning for a nice cup of tea) The bar area with two big screen tv's was always immaculate and again the staff could not be faulted at all. We had a lovely swim in the pool which is opposite the hotel and again the staff in there were so friendly and accomodating. We did not eat in the hotel at all and so we cannot comment about that side at all. A hotel worth staying in again.
all the staff were very good and friendly I thought the meals were a bit on the pricey side compered to our local restaurants every thing else was brilliant The fridge wasn,t working which didn,t really matter and on an E mail we recieved when we got home said there should have been chocolats and water in the room there wasn,t
Good food Room smelt of smoke/ staleness. V V hot despite aircon on.
Being repeated offered smoking rooms, having booked a non smoking room,(and hasn't the law just changedin relation to smoking!) eventually being offer a room but being told we'd have to move each night, we cut our stay short.
Good price and convienience for overnight stay following formal dinner in other Southampton hotel. Did not stay for breakfast as felt that cost too high.
Friendly and effecient staff and very clean hotel Hotel room was very hot. No air conditioning or fan.
it was close to qe2 terminal room cold heating had malfunction in restaurant food unimaginative
The location is wonderful. The hotel is a bit on the worn side. It's been updated a bit - but it's still an old Holiday Inn. It could use freshening-up.
Locality was perfect for my requirements. As with most holiday inns. very clean , good facilities. and well mannered staff. no
Showers in leisure club need cleaning
Overall was fine. For $235 a night, a "double" bed should not consist of two twin beds pushed together.
close to the red jet and cruise ports and good food T.V did'nt work, very hot in the room, no room service just a few things that if put right would make an excellant hotel
Smart modern rooms - very helpful staff - excellent food in restaurant Nothing - it was spot on
Staff were friendly, good having restaurant underneath the hotel. We arrived late so this worked out very well. Think that breakfast should be included within the rate charged for the room.
Very nice decor Much to noicy - My room was right above a very busy street
room decorated very nicelly with luxury touches in a very nice refubrished 19 century wearhouse. Very nice coffee maker in the room, comfortable bed and the Italian food at the restaurant was great the hotel is part of a restaurant downstairs and have no proper lobby, looks more like a pub with rooms upstairs. The room was very hot but a very noisy fan provided. People coming from the restaurant stayed talking laudly and smoking under my room window until late hours, not ideal if you have to wake up earlier next day. Wireless internet did not work .
This hotel and the rooms are very nicely decorated. The beds are super comfortable. The bathroom design very well thought out. The staff is professional and very gracious. We were very pleasantly surprised upon checking-in and would not hesitate to return. The only negative would be the lack of air conditioning and our stay was during a "heat wave".
The staff were very helpful and friendly. The noise from traffic during the night
Well appointed room with modern decor. Spacious bathroom with good shower. Liked the finishing touches of bathrobes and slippers. All staff polite and attentive and would definetely stay again at the reduced rate of £100 per night. Had lunch in the restaurant and it was very good. Would recommend. Liked everything! Having Stayed in Southampton hotels before (but not this one) I think other hotelliers could learn from these standards of comfort and cleanliness. Perhaps price could include continental breakfast.
Excellent location for transit to cruise ships, rooms well presented, food of a high standard, staff relations good.
Car parking was poor. Only just enongh spaces
I thought that the room did not reflect the price charged. It was more Travel Lodge standards which is a clean and basic room. We were disappointed.
Beautiful hotel grounds. The fitness club was also excellent. Wireless Internet was free, but connection was very slow. The rooms need updating. Separate hot and cold faucets in the bathroom! No refrigerator, safe, coffee, etc. in room. Very expensive breakfast in a remote location, where one needs a car (or taxi) to get anywhere.
The lounge area was wonderfully comfortable with a superb fireplace back drop and comfy chairs. The bedroom was very cold
Hotel Grounds Carpets looked un hoovered, General condition looks tired .
Quality of food was excellent Over fussiness and formality of restaurant staff for evening meals
relaxing in my room with my husband and having a nice bath the spa was a health club with treatment rooms. there was no relaxation room and not enough seats round by the pool. the check out time of 930am on a week day was also not very good.
Nice pool too many restrictions for kids. nice grounds. Unable to access swimming pool with 11 year old son as kids not allowed. extra child bed we paid for extremely uncomfortable.
general peacefulness The Sunday night dinner was extremely poor, to such an extent that we found another restaurant for the Monday evening. As I stated on the comments form, left at reception.
staffs welcoming attitued No pool and gym as yet
Pleasant, helpful staff. Lovely grounds. I thought the food at the hotel was only satisfactory and the whole restaurant experience was 'over the top'. Old fashioned room and over fussy service.
Friendly, clean, comfy. Good location. Wifi in rooms rubbish, blinds in rooms need dusting, noise from street is quite loud.
Clean, updated rooms Good food in restaurant Staff are for the most part pleasant and helpful when they're able to be. Way too many stairs Room phones don't dial out wifi signal is absolutely terrible.
hotel was ideal for our stay there for the cruise..rooms were basic and affordable..very friendly staff......
Staff were very friendly Towels were too small and mattresses too thin
All the staff are very accommodating and always happy to help. The beds are the most uncomfortable beds I have ever slept in, they consist of a piece of wood/MDF on supports with a mattress on top, rock hard..
hotel is close to all amenities and also the docks for cruise ships also right next to the train station no complaints
Value for money welcoming stay close to amenities None
Comfortable, good tv, convenient location Small room, poor sound insulation, hairdryer amnd extra pillows only available on request.
Staff very helpful and polite when asked for help. Limited choice of meals.
Excellent staff, very friendly and helpful. Cost was brilliant really good value for money. Very few T.v channels, parking is additional cost and ticket did not work properly.
This hotel experience was very poor. Nothing was to put into this box Hotel staff were ineficient, poor attention to clients. Both check in & check out were incorrectly handled.Breakfast food was poor & the service very poor.
Value for money Adjoining door meant that the drunk males next door were very audible early into the morning
Reception staff were charming & helpful-excellent service. Reception on t v was terrible-we were unable to watch as the picture was so poor. Hotel was very rambling, and difficult to fnd our way around.
The spa & jacuzzi Limited menu in both restaurants. Would have liked more pasta dishes & vegetarian.
Efficiency, Cleanliness and Comfort were all good.
Quiet location. Comfortable room. Excellent breakfast - from heated containers, and with hot plates. Other hotels take note! Hotel confirmed wifi was £15 for 24 hours. I told them this was excessive - especially as many people just want to download/send some e-mails. Checked available networks on my netbook & logged on to 'ibahn' - which has an option for 1 hour free!! Ditto next day.
Hotel was clean and staff was nice. It is in nice grounds. Breakfast was ok. Did not agree with the fact men had to wear shirts with a collar for dinner in the restaurant.That seemed to be a bit old fashioned. So my husband and I went to restaurants close by. Also thought the dinner menu was a bit over priced.
The pool facilities were very good and open late into the evening. We stayed in a standard room which was actually relatively large with a very comfortable bed.
We were not allocated the room we had booked - only a double rather dbl dbl. The initial room was also allocated up stairs, when we had a pushchair. There was no lift access. It took an hour to fix up a new room, as I had to requeue to complain. It then took 6 hrs to get a cot in the correct room. Evening food quality debatable. Breakfast very good
Comfort, cleanlinness and welcoming staff.
We are from the US and spent 17 days in Europe. We chose this hotel because we were a little tired of big cities (although this was a bit of the beaten path) and the rooms/beds were larger then others (we have three kids). The pillows are the best! And breakfast was divine (read - huge!). Jacuzzi was tiny (fit three people only) and freezing (maybe around 93 degrees F) ... Sauna and steam room were nice though.
Our stay at this hotel was excellent. The receptionist altered our booking on request and assisted us with our luggage . The room was lovely, no compalints at all. Everything we needed was there, even a fan to cool us down!! We used room service for dinner and it was delivered very fast, even though they were very busy in the dining room. Next morning the buffet breakfast was the best I have experienced anywhere. A great choice and something to suit anyone. All in all a great stay at a great hotel. We would certainly recommend this hotel and would use it again if holidaying or travelling in the area. Nothing to dislkike.
The history in the hotel, and the warm comfortable feeling you get when you walk in.Attended a wedding at the Dolphin two doors away which hs has a refit found it cold and clinical.Breakfast was great!! and the Hot Water Bedrooms could do with a bit of decoration, however they are working on that room by room
no mirrow in bedroom, lights very dim.
its location and parking view of multistorey carpark
Good breakfast, very clean Shower output was feeble
Friendly reception Breakfast was awful
upgraded to a double, friendly staff, goodbreakfast. No tv controls, map of southampton displayed somewhere would be useful.
Staff very good and sorted out our problem quickly. Breakfast very good The first room we were given hadnt been cleaned so not a great start and the hotel is very very worn in appearence with it having an old musty smell in places. However when we complained about room this was quickly address and a different room that appeared newer was given by an apologetic member of staff.
Better than others I have stayed at for under £50 for single ..
Breakfast was excellent There was no bath mat (or towel mat) so had to step onto tiled floor coming out of shower. Kettle didn't work and the glass lamp shade over my bed came off and hit me on the head.