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The high standard of service
Room was large, well appointed and clean. More than I needed for the night, but recommended to me and with a late arrival I preferred a traditional hotel. No breakfast or coffee.
the view from our window the breakfast wasnt as good as i expected, no pancakes!
Location, leisure facilities Being woken by cleaners moaning about other cleaners not doing there job very loud
very pleased with all areas of the hotel ,i have no complaints at all.
Staff were charming and very helpful. Location fantastic and bar extensive Hotel is a bit dated and not worthy of 5 star
Noisy bar area with leaking roof
No Air Con in room only a broken floor standing fan.
We have now stayed twice at hotel and have found staff helpful and atmosphere very relaxing n/a
Excellent breakfast included, nice bar First room had (147) some intermittent mechanical noise but I requested move and they complied
Really good location for West Quay shopping Only grip was that the pillows were really hard and uncomfortable
The whole experience - staff - accommodation - food N o
Fitness facilities, pool, sauna Air conditioning didn't work, some electrical sockets didn't work. It is difficult to walk across busy street to get to hotel from train station.
Good location nice gym and small pool a good hotel for business or leisure.I was however charged twice on my credit card and this was resolved by the management Food was expensive considering the local restaurants that were available in the area. GBP13.50 for breakfast seems on the high side when the IBIS Hotel was half of that price
food in the restraunt was fantastic,staf were very friendly
Friendly informative staff, excellent breakfast, unique design of bedroom, bathroom and lighting Bedroom was too warm at night. difficult to open windows and would have been noisy
Convenient for cruise Paying for car park
ony the above, rudeness of a member of staff
Friendly and helpful staff Soiled clothing items from a previous guest left in the room.
The exercise room is fantastic and so are the people. The breakfast was amazing, clean, and hot. Need to replace the carpeting on floor 4. The bathrooms are new. the furniture in good shape, but the carpeting is horrible.
the rooms were a good size and warm. there were no hand towels or wash cloths in room.
adam was very helpful breakfast price too high
All the staff are very accommodating and always happy to help. The beds are the most uncomfortable beds I have ever slept in, they consist of a piece of wood/MDF on supports with a mattress on top, rock hard..
Staff were very friendly Towels were too small and mattresses too thin
This hotel experience was very poor. Nothing was to put into this box Hotel staff were ineficient, poor attention to clients. Both check in & check out were incorrectly handled.Breakfast food was poor & the service very poor.
Comfortable, good tv, convenient location Small room, poor sound insulation, hairdryer amnd extra pillows only available on request.
hotel is close to all amenities and also the docks for cruise ships also right next to the train station no complaints
Value for money Adjoining door meant that the drunk males next door were very audible early into the morning
hotel was ideal for our stay there for the cruise..rooms were basic and affordable..very friendly staff......
The staff are always friendly and helpful. The food (breakfast) was sufficient and hot when required. In view of the cost this hotel is preferable to the other two close by. They are in the same company.
Value for money welcoming stay close to amenities None
Excellent staff, very friendly and helpful. Cost was brilliant really good value for money. Very few T.v channels, parking is additional cost and ticket did not work properly.
Staff very helpful and polite when asked for help. Limited choice of meals.
The location is wonderful. The hotel is a bit on the worn side. It's been updated a bit - but it's still an old Holiday Inn. It could use freshening-up.
From the onset of our stay the staff were very helpful, professional and always had a smile; which in my view is always lovely to have a nice smiley face to welcome you. The room was spotless, very comfy beds, choice of hard or soft pillows (nice touch). The complimentary coffee, tea etc were stocked well (very useful first thing in the morning for a nice cup of tea) The bar area with two big screen tv's was always immaculate and again the staff could not be faulted at all. We had a lovely swim in the pool which is opposite the hotel and again the staff in there were so friendly and accomodating. We did not eat in the hotel at all and so we cannot comment about that side at all. A hotel worth staying in again.
Showers in leisure club need cleaning
it was close to qe2 terminal room cold heating had malfunction in restaurant food unimaginative
Locality was perfect for my requirements. As with most holiday inns. very clean , good facilities. and well mannered staff. no
Friendly and effecient staff and very clean hotel Hotel room was very hot. No air conditioning or fan.
Good price and convienience for overnight stay following formal dinner in other Southampton hotel. Did not stay for breakfast as felt that cost too high.
Overall was fine. For $235 a night, a "double" bed should not consist of two twin beds pushed together.
all the staff were very good and friendly I thought the meals were a bit on the pricey side compered to our local restaurants every thing else was brilliant The fridge wasn,t working which didn,t really matter and on an E mail we recieved when we got home said there should have been chocolats and water in the room there wasn,t
Being repeated offered smoking rooms, having booked a non smoking room,(and hasn't the law just changedin relation to smoking!) eventually being offer a room but being told we'd have to move each night, we cut our stay short.
Good food Room smelt of smoke/ staleness. V V hot despite aircon on.