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This is a fine hotel. The designers were more interested in design than in comfort or practicality. The bedlamps are charming but do not cast sufficient light for reading. The mirrors are ludicrous. One cannot see one's face or hair in a triangular mirror. As so often, the shower faces in the wrong direction, spraying out into the room.
A lovely spot and a classy modern hotel.
friendly staff, excellent room, good price no
The room was large and comfortable, with windows that opened and we had a toilet in a seperate room We were literally above water flowing under our room (Strassburg is known as the Venice of France). There was a computer set up downstairs to access the internet free. The breakfast was quite expensive for a meal when you don't actually feel like much to eat (22 Euros per person) so we ate at a cafe literally around the corner from the hotel for a fraction of the price. Wifi in the room was also expensive, so we didn't use our laptop, just the public computer downstairs.
the location is perfect, personel nice and surroundings great. -
The location, the installation and design of the lobbies and rooms (excl. bath-room) The Sauna is poorly installed , and not in line with the norms used in the rest of the hotel. The Sauna was overheated (110°c) and hotelpersonnel would not correct the temperature.
The hotel was so conviently located in teh beautiful area of Petite France, amoung beautiful old buildings, flowers and the water. Plenty of local cafes and restaurants close by.
great location and very pleasant staff bathroom and toilet needed better ventilation. no water provided
location, services night front office manager not particularly welcoming
been upgraded on the first night the breakfast. Pay 15 € more for the same room on the second night, booked afterwards
Works in progress both inside and outside the hotel; obsolete, smelling bathroom; windows that don't close well; lamps that don't allow reading.
breakfast very small room
Checking in was quick and easy. Staff spoke good English. Hotel directly across from station, very handy as we were only staying one night. Big bathroom and great view from hotel room. Breakfast not included in price but there are plenty of cafes etc nearby or you can get some food at the station. I would stay in this hotel again if visiting Strasbourg. Breakfast not included in price but there are plenty of cafes etc nearby or you can get some food at the station.
I really appreciate le Grand Hotel for its location (just a few steps away from la Gare Centrale de Strasbourg) , its modern design and the clean room. Staffs are very kind ! There is not a business center where I can access to Internet !!! But Wifi works well in the room...
There was a beautiful bathroom in the suite (Privilege) and the room was very spacious and comfortable. Excellent location right in front of the railway station.
Great location if arriving by train Breakfast not as good as it was on previous trips (no hot milk with coffee), Price seems to double when parliament is sitting.
Convenience to train Did not like the restaurant we were sent to ( can't remember name but it was on the river and very Alsatian)
Very clean with a beautiful lobby. Front desk staff was very friendly and helpful and also spoke English. Hotel is close to Petit France and across the street from the train station. Very convenient. Breakfast is plentiful and good. The shower was too small without any shelving for personal items, i.e. shampoo, conditioner, razor, etc. Public parking is located down the street, although it is cheaper for hotel guests. I guess this is to be expected for a downtown hotel.
Breakfast included, comfortable bed and no noise due to extra door and double windows. The classic room is much smaller than the higher priced room and has a shower instead of a bath.
The front desk staff were very nice and helpful. The location of the hotel for a tour of the city is perfect. This was the 2nd time we stay at this hotel because the first time we liked it a lot. In either case, we had 2 rooms and paid almost the same each time. The first time we had really nice big rooms that were modern and very clean and the front desk staff were very nice. We had a minor discontent with the breakfast staff though - they seemed to be overwhelmed! This time, the rooms were smaller, older and not as clean; especially the bathroom was very old and the toilet was the smallest I have ever seen at a hotel with pipes going through it. This time again, the breakfast staff was overwhelmed and things were missing for a while such as coffee/tea cups and some foods which were replenished, eventually.
The location was great Difficult to find and parking was a problem
the promotion- the special price by e-mail booking It seems to me unusual,that the hotel is locked about 10 p.m.
the hotel localisation,price, comfort, value for money
We liked the fact that we were able to park our car in a safe garage for a small extra cost Nothing
The receptionist was very helpful and friendly. She provided information on what was near the hotel and was extremely nice. The shower area needs updating. It looked dirty and is old.
Location off the beaten path, yet turned out well. (evening) staff was friendly and helpful. Rooms were extremely overpriced for the size and location. No breakfast either in the price.
location near to the city center and the railway station the two door entrance to the room and the carpet
5 minutes walk to the centre of Straatsburg
Close to Strasbourg old city. Rooms are clean but old fashioned. Breakfast room was hot as a sauna......crazy!
The room was totally renovated and very clean! Very spacious and comfortable! In addition, I switched our room dates a couple times and the staff was very, very nice about it! The maid tried to open our door at 8:00 a.m. and then let it slam shut. Also, another hotel worker was slamming the doors in the morning when he was looking in a closet that was directly across from our room. That woke me up and was really annoying. The maids should know before hand which rooms are taken and which need to be cleaned and are unattended without slamming doors! Breakfast not included and the hotel is not exactly in the center, more like 3 or 4 blocks. Also, the bathroom had no shower curtain, hence the water everywhere and the door was wierd. It was a frosted glass sliding door, which was nice but it generated a lot of light (which was not good since we had our kids and it lit up almost the whole room when in use).
I like the different type of cheese present same breakfeast for 4 days. Pork sausages only ( muslim doesn't consume pork would suggest chicken sausages which can be consumed by everyone) more hot plats in breakfeast
Good location, kind and friendly staff, good room (roomsa re in renovation process, so some may still be old ones) The room was in corridor repair area with chemical smell, breakfast is not as good as cost it, hotel parking area is small and difficult to park.
Very nice atmosphere, friendly staff, good location convenient parking, but you have to book in advance
All staff was very good attitude.
Very pleasant staff. Good car parking arrangements. Within easy walking distance of the city centre and main attractions.
Good reception, convenient location. Clean and well equipped rooms. Mind staying at the 1st floor as the constant sound of I guess the generator? in the garden may irritate you after a while.
its central location, garage parking - very good for an over night stay and an opportunity to look around the city
The folks here are responsive and helpful. The hotel itself is within walking distance of all the sights of the old town. Nice modern rooms, great breakfast in a clean, well-kept environment. Parking in their garage was made much easier by the gentleman who knows how to handle the tight spaces. Cindy's (at the desk) recommendation for dinner was outstanding. I would definitely stay here again.
very noisy ventilators of airconditioning outside of building
Excellent location. Interesting view onto the main street. Calm atmosphere. Pleasant breakfast facilities. Lovely staircase. Helpful and friendly staff. Very clean and comfortable room. There was a wine tasting session in the lounge one evening when some of the tables and armchairs were reserved. This meant there were not enough armchairs for guests who were looking forward to a comfortable seat rather than a bar stool. I think that the unused mezzanine area in the bar would have been an ideal place for the wine tasting.
Exquisite, that's where I'm gonna stay when in Strasbourg.
location to old center of town, able to walk to all tourist sites room at night was too bright, needed darkening shades to keep street lights out
personnel at reception extremely courteous and helpful; room was quite adequate and a good value
I was happy with everything. I was happy with everything.
Location was outstanding and the room was large, comfortable and reasonably priced. We didn't endup having it but 14 euros for breakfast seemed a bit much!
Wonderful staff and clean rooms. Easily accessible from the train station and also to the major squares. Helpful reception staff were able to direct us to interesting spots and tasty bistros.
cosiness, silence in corridors and stairways too much smoke in the breakfast room, no drinks in the fridge
every thing was perfect. but breakfast was'nt including price. But it should be.
We enjoyed the tastefully renovated rooms (incl. wifi), the friendly staff and the convenient location (close to old town/shopping area & station). n.a.
Good location, good price and a nice hotel with good and likable hotel staff. The breakfast could be more exciting.
It was a very charming hotel in a nice location It was super hard to find, Strasbourg is very confusing and the entrance is on a pedestrian area.
Staff were very friendly
Very convenient to the old city attractions. The room was very small.
The room was to cold at night, so I slept very bad.
Rooms were very clean, hotel breakfast was very good and value for the money. Location was also good, very close to the petit france. Parking was very difficult, very small space. Bathroom can use some renovation.
Location, very central Very nice staff Tiny room ( standard) Breakfast almost empty after 09.30
Room were in a quite good condition. Good noise insulation. Air conditioner. good ratio price/quality.parking area closed to the hotel. parking fee should be reviewed and lowered.
great staff very difficult to reach by car
Everything was so good, especially the room was very wonderful.
The location is perfect to visit Strasbourg city center. It is too expensive for the quality that we got. The entrance to the hotel was dusty. The room is spacious but it is old. I prefer the firm mattress, so the soft mattress of the hotel did not suit me. There was a tile in the bathroom which did not fit well.
Unfortunately, I came away with fleas which must have been hiding in the pillow of the bed and was badly attacked and discomforted by the experience.
good location, nice staff, quiet rooms
Location, location, location
Clean, good value - no particular frills but just the job for a short stay in Strasbourg
Location Asked for a double bed was given 2 singles. Car park was 10 minutes walk away and Items in the room were not replaced daily
Everything was all set. A city book pass was provided that was very useful. Having WFI was very good - I needed to use i.
The room was clea. There is a good, free access to Wi-Fi. Apart from that the loction is really convenient.
Good location, friendly staff. The drain in the basin is not working properly, very slow.
The location is good and it is clean and tidy. No. Basically, everything is okay.
Nice, cosy and close to the railway station
The location was good and hotel staff well disposed to help
Nice location, staff very nice, nothing to say on breakfast which follows the accepted rules now. Rooms could be a little bit improved in terms of noderness. Very clean however
best location - easily accessible by car, yet 3 minutes walk from Place Kleber, safe garage next door (10 EUR per night), nice breakfast, nice Hippo restaurant round the corner noises from inside (walls are thin and you can hear too much from neighbouring rooms including bathrooms) and outside (you are in the city centre where noisy drunk people can be heard from the street)
Good location, close to the railway station The room was dirty, too small and internet connection didn't work properly.
Central location and helpful friendly staff. Room was very small and although there is parking available it was full when we arrived and I had to use public parking that initially was also full.
very central, friendly personnel, a clean and comfortable room
Price was reasonable and good location. No air conditioning which was horrible during a heat wave.
comfort and the design of the room, location of the hotel lunch should be provided, english version of the menu for the order should be provided, there should be more international channels on tv
location hotel charged my credit card without my permission and I was going to pay cash or use another credit card
Very good location
I am safisfied with the hotel. Everythings was OK, excluding the price. The rate was high.
I liked the location of the hotel and the interior design of my room was truly stunning. I arrived at 1 pm and my room was not ready. I arrived again at 2 pm and my room was not ready. I had a meeting in Luxembourg and had to leave my belongings with the staff, which was not comforting for me. I also needed to take a shower but since my room was not ready I couldnt do so. When I arrived later at night, I had a different woman at the desk who was unpleasant and rude to me. I did not care for her tone with me and felt that she was very hostile. I do not know about you, but when I pay good money for a hotel room I do not appreciate being treated as an imbecile. If the people that work at Mercure hate people, perhaps they should not be working in customer service. I had problems with the Wi Fi as well.
That it is near the railway station The decor of the lobby.Looks sloppy.Reception staff was courteous but lacked warmth.
The location was excellent. The room was too basic for the price and the TV channels wewr very limited. Breakfast could have been better as well.
Location brilliant and staff very friendly and helpful. I was disappointed on the size of the room. For the price and the way it was shown in the photos online I thought it would be bigger than it was.
The location ! In front of the train station, close to the city center ... Perfect :)
location very basic, no air-conditioning, no fridges in rooms
A very comfortable location; a nice environment and neighbourhood. It would be good to have an electronic teapot in a room.
very convenience as hotel is located right in front of the station. we could hear the conversation in the next room! although there were a shower curtain, there were no bathtab nor separated from the floor so after using, the floor was soaked with water!
The restrautant was closed at dinner time.
Staff were pleasant. Good location
wonderful staff, great English, very helpful. Stairs would make it impossible for handicapped, made carrying the bags a slight problem.
It's a cosy place with a friendly personnel ,in avery convenient spot A little touch of rennovation in the interior (corridors etc) and a lot at exterior.
friendly staff, spacious room, good location the hotel-restaurant has no longer restaurant and that should be posted in the announce
Convenient to both train station & sightseeing: adequent for stopover stay
The hotel was close to petit france area, so very convenient for visiting the christmas markets. Hotel staffs were very nice and welcoming. The building and the room needs a bit of renovation. They are so old and lack sense of clenliness although I could tell that the cleaning is done properly. Tough the price is not that expensive, I still thought it doesn't worth the money..
situation close to the main station the room is very small
Comfortable and well managed hotel. Rooms a bit shabby but clean. Good location near train station and tram.
This is an excellent family hotel with great service, nice people and a truly wonderful dining room. Top value for money. there was nothing that we did not ike.
professionalism of the staff, atmosphere of the dining room dimensions of the room and corridor, lamps (reading is quite impossible), absence of a shower curtain
I thought the front desk personeel were very nice and accomodating. The room was nice, not a great view but for a last minute booking at discount it was fine since we were touring the city most of the time. Very happy to see you allowed pets at no extra charge. We will use the Bristol again:) Can't complain about anything
The location is very good
I particularly liked the breakfast. Fresh strawberries every day! Also the insulation seems to be very good as I did not hear much sound from other rooms nor from outside when the windows were closed. The carpet in the room is a bit old.
morning shift - staff was very helpfull ( older man ) fire escape exits not accesible / obstructed / under repair
Very easy to find from railway station; near bus and tram routes; near enough to tourist centre of Strasbourg.
I liked that my room was ready before the check in time and the location was very convenient. The room was really overpriced and the facilities certainly did not match my expectations.
the location is good, close to station and city centre Shower gel is not replenished. If you use up the small bottle, you are not going to get another one during your stay...
I booked Le Bristol 5 minutes before I visited there, because of the train strike. It was to be my one day trip and I had never thought I would stay in Strasbourg at the day. Le Bristol is just one minute from the station, bus, and tram. So I decided. Finally, the staff at the reception was kind and polite, and supported me a lot, with speaking in English. It made me feel ease. Thanks. Wi-Fi didn't work at the room. I could use it at the lobby.
Convenient to railway station and city centre Large number of noisy students staying on the first night