I was in town for a concert at the Amalie Arena and didn't want to drive back to my home on the east Florida coast the same night. Everyone was very friendly and helpful and the room was great. I would stay there again. The usual downsides to a downtown hotel, like having to pay a lot for parking and no spots available in the valet lot. Also, the only way I could find to get from the part of the 3rd floor where the catwalk from the garage/City of Tampa building and the conference rooms were was to go down the escalator to the lobby and then take a second set of elevators to the guest rooms (I was on the 8th floor).
great location, we went to the hockey game...couldn't have stayed closer!! it was perfect pillows were awful, room near elevator very noisy all night long could hear elevators
Excellent location and friendly staff. Well maintained facility and very nice rooms. Embassy Suites offers good value for our money and we recommend them highly. This hotel has great views of the channel and river. The river walk was super and lots of entertainment and good restaurants nearby. Only issue was a peculiar rumbling noise when we showered. Seemed like the hot water heater/ plumbing was struggling although we had no problem.
The Valet staff was professional and very good. The suite was a good size. There was a complimentary breakfast in the morning. I was completely unimpressed with the hotel. The suite was clean but a hodgepodge of stuff. The furniture in the suite was to big, very hard and uncomfortable, it was like you where sitting on 2x4's. The layout of the furniture in the suite and the suite itself was not well thought out. It was like the pieces of furniture where left overs and just thrown in the suite. The work table was severely lopsided and wobbly, the internet wire was broken. The shower curtain was installed so poorly that it actually hung on you as you took a shower and kept sliding open as it was not level at all. I stayed in this hotel expecting a room with some kind of semi nice water view, which only existed via a not very practical side window in the bedroom. The suite was not comfortable in any way.
It was so great to be able to walk to the tcc, the Forum and even Channelside wasn't that far. The free happy hour is nice if you don't mind waiting in line. The nightclub Jackson's Bistro played their music sooooo loud and it kept me up til past 2am! It sounded like a street parade with people banging on drums outside my windows. The bass drum was ridiculous. Not even pillows over my head helped. I was very mad because I had to wake up at 4:30am for my flight. I did not like that there was no option to self-park either and that it was $20 per night to park the car. Lame!
Great service great location great hospitality clean Elevators
Very bad customer service. Reserved a room with king bed and got one with 2 full beds instead. I paid extra for the one king bed. Nothing they can do.
Proximity to everything.
very spacious and comfortable suite rug was a bit dirty
The woman who checked us in didn't seem to know what she was doing, but tried acting like she did. She charged our card for $489. When I told her we booked the room for $299 she said, "whatever I have on my computer is what you booked it for". I had to go back later that evening to have someone else adjust it. He was very friendly and saw that it was their mistake within seconds.
Staff was great from the moment i stepped in. Restaurant in hotel, night club, pool, basically all you need. Room was cleaned and smelled great. The room wasnt luxurious, like marble baths, but was clean and provided all we needed. Door to the room opened outside. Room had 2 full sized beds, not queens. (My fault for not double checking) We were positioned close to the night club and listened to thumping at 10pm when we went to sleep. We had a 5am wake up, so we missed the am breakfast that starts at 7.
The fact that its next door to a strip club Sink didnt work. Had to use shower to brush teeth.
We had a room on the top floor. The front desk staff was friendly, the room was a good size. Only 10 minutes to get to the straz center downtown. We woke up to people yelling down the hall to each other and a woman using very foul language. I acknowledge this isn't the hotels fault, but if I stayed again I would ask for s room far away from the elevator. The walls are pretty thin to the outside so you could clearly hear other people's conversations as they walked by our room.
Clean room, close to Airport No hot water when we stayed (maintenance problem - but still a problem for us), no complimentary breakfast - not even coffee.
Comfortable bed needs updating of furnishings and decor. Carpet tacks from bedrrom area to bathroom were exposed, painful!! Restaurant was expensive.
With clean room....large bed....close to testing center of my daughter.....
I wouldn't stay at this hotel for free!
Close to Airport No shuttle at night; Breakfast not included; outside (motel) doors; Could hear highway traffic; Restaurant opened 15 minutes late;
Price Soggy , sticky carpet. AC leaked. One slow elevator, getting to our room was a challenge. NO continental breakfast, NO microwave in ea room (one $20 microwave next to ice machine)
room was clean and comfortable. Funky odor in the lobby.
The check in process was very slow and not very friendly. I did not know the hotel was garden style, appearing to be more of a motel. The room was very dank, both double beds visibly sank in the middle of the mattress. The bathroom was clean, but the molding in the bathroom was either not complete, or not cut or installed correctly. The hotel was extremely noisy, with a lot of activity (fighting) in the late night/early morning.
Clean room. Good size Restaurant in hotel has poor service and doesn't seem clean. Wouldn't eat there
Everything was clean, room service was speedy, all in all a pretty enjoyable stay The pillows aren't that comfortable for my neck. I feel as if they were just puffs of air that didn't provide much neck support.
I liked the waterfront view. It was a nice view on the 6th flor and look out over the bay especially at night view. The size of beds were too small and the placement of the lights in the room didn't allow proper lighting. They were too bright over the bed. The rugs needed cleaning.
Clean and hospitable
The staff was very friendly and helpful. The pool was pretty and the boardwalks were scenic. Our shower fixture was broken but still usable. I let the staff know when we checked out about the issue.
The staff was very nice. The room was very modern. I didn't expect such a great experience. don't get me wrong I expected it to be fine but it exceeded just fine only drawback was that our lightbulb in the front hallway of our room was dead but everything else was perfect and even though we brought in Christmas away from home we still felt comfortable bringing it in there. I definitely look forward to staying there again on our next visit.
The room and Hotel was very clean. The staff was excellent. Valet remembered us and was very personable every time we saw him. I can't remember the name of the front desk clerk when we checked in, he was very professional and helpful. This was our first time in the Tampa area and after our stay at the Hyatt we are ready to go back. The bed was very comfortable I never wanted to get out. I only have one complaint. Right after we checked into the room. Maintinence arrived at the request of the maid to fix the toilet paper roll in the wall. She had just walked in without knocking. After she saw us in the room she explained and did not know that we had checked in at the time.
Great time for the New Years Celebration. Hotel was clean, room had a great view, and the people were very helpful. I would def come back and stay here again.
The location wasn't bad for a one night stay. There were a lot of restaurants within walking distance. The port shuttle was only $8 per person which is less than most other hotels which charge $10. The light outside of the hotel was extremely bright and made it very difficult to sleep. It bounced off of the mirror in the room even with the curtain closed. The light was so bright it looked like daylight.
Staff was friendly Air conditioner was not cooling, and the shower head was leaking water from pipe
Clean updated room. Breakfast buffet was boring.
The staff was very helpful. The shuttle service to and from the airport and cruise port made the room a good value. It's 15-20 mins from everything.
Breakfast its decent and good. The room carpet, bed cover, chairs in room could be in better condition. The carpet was a bit dirty, the bed cver had a burned hole made by a cigarette and the desk chair looked dirty. Everything else was in good shape. Goot hot water, clean towels & cheats, safe area, really nice personel and sevice. Overall it's ok but to be honest I spected a better room condition and it to be a bit cheaper do to the condtion of the room. But its ok, after all i'm satisfied. Breakfast its decent and good. The room carpet, bed cover, chairs in room could be in better condition. The carpet was a bit dirty, the bed cver had a burned hole made by a cigarette and the desk chair looked dirty. Everything else was in good shape. Goot hot water, clean towels & cheats, safe area, really nice personel and sevice. Overall it's ok but to be honest I spected a better room condition and it to be a bit cheaper do to the condtion of the room. But its ok, after all i'm satisfied.
Close proximity to Ibor City Had to pay for parking, nuts!!!!
Proximity to down town Ybor city
Right in Ybor, perfect for parades! Breakfast buffet was not the greatest for the price. A little overpriced for the size of the rooms.
Staff was super helpful! Close to everything! We will stay again!
The double bed room is comfortable and the business center is open 24 hours, though the ventilation system was out of order for the whole 6 days without repair The 8 floor vending machine was out of order for at least 11 days. the ventilation system in business center was out of order without any repair and we have open the door to breath when using the computers.
Very nice and clean. Staffs are friendly and helpful.
Pool and facilities were great hospitality and food were excellent very comfortable Nothing observable
Bathroom ceiling in bad shape
Great hotel staff, the rooms were comfortable and great location to downtown Tampa, airport and port.
View Bathroom seemed dirty with mildew
The Reception Staff were extremely helpful, let me have access to my Room from 0945 hrs on the first day and let me keep my Room until 1400 hrs on day of departure. Also it is very easy to walk to the middle of Tampa. If at all possible book a river view room (not much more $20 a night extra) these I think would have less road noise.
The club level rooms with river view are gorgeous! Located in between two bridges that light up and right in the middle of River Walk, it is a great stay. The club lounge has breakfast in the morning (eggs, grits, bacon, sausage) and snacks throughout the day. Bottles of water and soda cans available too.
The room was shabby and the shower didn't work right. The bed was saggy. The public restroom closest to my meetings had only one functional sink and one functional soap dispenser the entire 3 days I was there. The cleaning lady that serviced that restroom put the toilet bowl brush on the sink! Even with the deal I got through booking.com, the $ they ask for that place is outrageous. The restaurant was mediocre. Nice location. The free wifi was nice, but expensive to pay $18/day on top of the expensive room rate.
The hotel keept us in good shape, as we had to climbe the stairs up to 6 floor ( the elevators were not running... ) And if you try to get some sleep, try a diffrent hotel, cause young guest of this hotel know how to party ..
First they couldn't find my reservation the guy in front desk did not have customer service skills ,second they gave the keys to the roomi went up to the room keys did not work went to them again to have them corrected but they seemed to have trouble with the key machine but apparently fixed it I go up to the room again and they still don't work this I did three times I still could not use them thank God one of the house keepers open the room for us once in found the bed to be sunk in the middle very squeaky tried to rest but to much noise from outside room door where the house keepers have their laundry room over all it was a very bad stay will never stay there again very unhappy I feel I was robbed from my money.
Nice clean and friendly Live music by the pool tho a nice feature if I would have known but looking to relax it was a bit annoying.
The manager was very visible through out the property, and provided great customer service. She moved me to room upstairs and to the back of the property, and it was nice and quiet for rest of my stay. This is a fun little party vacation hotel, but was kind of noisy for me there on business, when my room was right next to the Tikki bar at the pool I got a lot of traffic noise.
The bar by the pool was nice. We were staying here after Disney, because flying out of Tampa was cheaper. The price was cheap and close to the airport. Tile floors. Door faces outside. Everything seemed like it was staying together with duct tape.
Great location, awesome staff, love the Jacuzzi n the pool w/ cabanas
The value for the price is great. And the building is interesting; not just the same old thing. The perfect choice for the night before leaving on a cruise. Insufficient front desk help leads to long waits.
Everything Everything was good
The bed, tile floor, pool, location, architecture Housekeeping needs hearing aides
It was convenient to get to the airport.
The pool The shower was horrible
Decorated very well, nice suite we stayed in, The bathroom was great Smelled like mildew outside our room there was an old plastic plant that might've been the culprit but we were also next to a spa room so I'm not sure but either way they should look into it
Staff were kind and attentive. Gym had all the basic equipment that I use to have a decent sweat. Rooms were updated finely. They had plenty of.good choices for meals. And a refreshing water fruit fusion stand at the front entrance. It was clear, that the hotel was being renovated and maintenance were scattered throughout the hotel. It seemed old in some parts with bad wallpaper . My room area where l stayed, very 80s. But surprisingly, the inside of my room was updated. The balcony was gross.
The staff member (Marcell) was the most professional hotel staff, very nice and we felt so welcomed thanks to Him!! The room was okay, clean and was nice to go on a quick trip. The price was perfect!!
I liked the sports bar in the hotel lobby. The rooms were way old and outdated. There was furniture missing from my room and when I asked about it, all they said was to wait until next year and I wouldn't be able to recognize the hotel after its renovation. I had no where to sit except my bed.
Location and available transportation to airport Stayed at this hotel due to early international flight out the next morning was assigned a room as close to the interstate highway as possible. Needless to say we didn't sleep all night. We were told the hotel was only at 70% occupancy so don't understand why we were given such s terrible room other than booking with Kyak rather than Hilton direct.
Staff there was extremely helpful and friendly. Even with a booking error on my end, they were right there helping me resolve it and getting us to our room as fast as possible. Definitely recommend staying here and will the next time I'm in town for work or leisure.
the staff at the players club bar THE ENTIRE HOTEL. THE WHOLE PLACE WAS OLD AND FALLNG APART.
Took my family to Busch gardens for the day, when we checked in we had not eaten and we got room service, the food was horrible, the fries were cold and the kids chicken tenders were burned. The room was old and outdated and had a very week wifi signal. Overall I paid 267 dollars for this one night, when I really should only have paid at the most 150.
Friendly and courteous staff at check in. n/a
right by freeway, no mention of that anywhere. VERY LOUD FREEWAY. they gave us earplugs ... its just kindle a crappy chain hotel. yuk.
The location was fantastic! Staff was friendly and helpful at check-in. Loved the layout of the room. The sleeper sofa was so great and unexpected. The room did feel a little dirty though (i think it was the carpet that made me feel this way). Breakfast was acceptable. Great place to stay if you are wanting to have some fun in Ybor.
Location was perfect, close enough to all of the action but not too loud. Staff was amazing, very friendly, informative and cared to make our trip memorable! Room was clean and spacious! King bed was comfortable with pillows like clouds. I also liked how you needed the room key to get to your floor in the elevator and in the door to the "pre-lobby", I felt safe at this hotel. They should have the hot breakfast until 11 for all the late nighters.
Location We were in rooms 236&237. Apparently the plumbing for the showers is not insulated as our water never got hot
The hotel was clean, not far from the airport, free breakfast and best of all free shuttle to the cruise pier. The staff was very helpful and friendly. I felt this was one of the best hotels for a pre cruise stay I have ever been at. Would not hesitate to stay here again ever!
Clean and comfortable. The King suite is a very Spacious room. Breakfast was ok. Pool is nice but very small and not much sun gets to it because it's in a narrow courtyard. Free shuttle to a 3 mile radius is convenient but doesn't run to/from airport. Security is tight and it needs to be. Kind of a rough area. Panhandlers and homeless on every street corner. Ybor City has a hip nightlife but Be careful walking around at night. Thought it was overpriced for the location. In retrospect we could've stayed on the beach for that price. If you like the nightlife then YBOR CITY has a lot to offer and this is likely as nice of a hotel as any in that area.
Location, location, location! Great breakfast, good beds, excellent staff. A little expensive for the quality of room.
Its the perfect location right by Busch Gardens and easy to find Room was DIRTY, there was hair and debris all over the bathroom floor. Red stains all over the carpet and the bottom of our door didn't properly close. Also, the staff was nice but we arrived to find all 3 outside smoking right by the entrance
This is an older hotel but the room was clean and the property was mostly well kept. Some parts of the hotel showed their age, shower would not stay at set temperature
ALL THE KIDS!
After having to check out of a previous hotel for horrible conditions we were able to find a room at La Quinta. The staff was friendly and accommodating. The second room we stayed in had the strong odor of mildew, we tried to air the room out and spraying air freshener but it did not help.
Location was great. We could watch the fireworks shows at Busch Gardens from our balcony or the pool. The breakfast was decent and the staff was friendly. The pool was nice and was open late....a nice cool off after walking around the park all day. The room was clean and the beds were comfortable. Walking distance to several restaurants. We wish that the hotel offered a shuttle to the park entrance. I would gladly pay the hotel something rather than pay the 17 bucks to park and still have to walk pretty far at Busch to the tram. We did try to just walk directly from the room to the park but with small kids it was kind of long.(about a mile). That's not any fault but our own ambition. We still had fun.
I went in thinking it was a better la Quinta, but was very disappointed when arriving. The rooms are old and outdated. Mold in the shower. Horrible neighborhood and RUDE staff. Spend a few more dollars and go somewhere else!
Morning continental breakfast was offered but with limited choices. Beds were old and not very comfortable. We actually asked for and exchanged rooms as the first one had a distinct animal smell. We asked and found out that La Quinta seems to pride itself on being "pet friendly". Thus, the resultant cat smell in our first assigned room. The second one smelled a little musty but did not have such an overpowering and distinct animal aroma. We would have moved to another hotel but had already pre-paid through a discount hotel locator.
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This guest did not leave comments about this hotel.
The view was amazing location is perfect and the staff were great The rooms need updated
Location, Location, Location. Downtown Tampa is Beautiful. High rise buildings, restaurants, attractions, waterfront. Very clean, safe and friendly. Room Key did not work on several occasions, back and forth to front desk. Staff did not clean our room from day 1 to day 2. Parking $18 self park. $22 Valet. Our room a little was small. Expected more for the 4 star rating.
This guest did not leave comments about this hotel.
Location Maids didn't clean room but we got discount for it.
Location to where i was meeting people Old rooms. Fan did not work in bathroom even after i told them about the issue. Elevators were cumbersome. Bar closed at random times and did not have some simple drink choices. Could hear every sound in hallway......
location broken toilet seat, shower head,
Close to trolley system, on water Pool area unacceptable, unkept, weeds, knocked over planters, highly worn furniture, not well stocked with furniture. Breakfast expensive and not fresh. Staff rude throughout trip, when complained about nonworking elevator told, 'Welcome to the Westin.'
Location Problems with sink plumbing and water draining in tub.
The location was perfect and the view of the river was nice.
Roaches,super late in cleaning rooms, overall bad service.
Parking was an issue as a guest of the hotel a $10 fee to park in the parking deck which was reimbursed by the hotel or a $25 overnight valet parking fee which you did not get reimbursed on as a customer of the hotel you should have the option to valet your car without the $25 fee
The hotel has many facilities. It was further from the center as we thought and because of the casino (we assumed) the public was quite elderly, which we had not expected of a Hardrock hotel. Also too bad the breakfast was not included even though the rate was quite high (189 USD excl VAT)
casino and room booked smoking room did not det smoking room
Easy way to get beaches None
They serve Starbucks coffee staff attention to customers was only fair. Too much personal stuff going on with staff
The price was awesome! Location was great. Room was very clean. Check in /Out super fast and easy. Staff was extremely helpful! No continental breakfast but hey....less than a $100 a night I can deal without it!
Great breakfast buffett, convenience of shuttle to airport and cruise port terminal. also in a gret area for shopping
We arrived in the late evening. Shuttle from Airport to Hotel was fast and very convenient. The King Size bed was very comfy and the breakfast was one of the best we had in our 3 week tour along the east coast. Great stay!
Clean and comfortable. Probably the best hotel for the price in the area. Place has a bar and restaurant too. Shower didn't shut completely off and room temperature was hard to control. Otherwise, no complaints.
Staff were very friendly and helpful. Excellent facilities. Our room was very good. We would stay here again.
Excellent conference capability. Breakfast buffet offered many choices. Rooms were sufficent size for comfort.
It was just a well needed relaxing 2 night stay...alone! I was in town visiting a friend and the location was accessible to all my needs! The atmosphere was great! The 8th floor gave me an excellent view....I could see the airplanes landing @the airport! Awesome! I am a airplane fanatic! I really enjoyed my stay! Quiet! Who ever else was checked in on the 8th floor with me; I wouldn't know because the hallways were so quiet that you could hear a pin drop! I loved it! Thanks...and the price for all this excellence was great! Thumbs up! Everything was great!
The free shuttle from the airport was why I initially selected his hotel. My sister and I needed an inexpensive hotel for a one night stay near the airport. This fit the bill! The room was ready as soon as we arrived (around 10am) and the shuttle not only picked us up from the airport but also brought us to a shopping mall and dinner for no additional charge! All staff members were friendly and welcoming. The rooms were comfortable with lots of new and high end finishes. I would definitely stay here again! No complaints on this hotel. We didn't take advantage of the hotel breakfast so I cannot comment on the food. We went across the street to the Waffle House- which was amazing!
The "double" beds are very small. I had a reservation for 4 people and they gave us a room for two. I went to the front desk to look for a solution and they were charging us with extra fees to get a confortable stay. I cancelled the reservation and went to the Marriot accorss the street and we ended up paying almost the same for a bigger room and included breakfast. The Holiday Inn was horrible and the staff had a bad attitude. I'll never visit this hotel again The staff, the room, the service
I liked the location and the helpfulness and courteousness of the staff. The room was also vey comfortable.
Rooms were spacious and clean. The atrium is gorgeous and inviting. Staff was friendly and restaurant was good. Couldn't sleep more than a few hours due to hearing the interstate through the closed balcony doors.
The staff was really nice and helpful. Awesome room
What I liked best is the shower. The water was nice and hot. The bathroom was not working properly, but offered to relocate or fix it. I was on my way to important meeting and the bathroom was fixed. It was a minor inconvenience, but it was resolved quickly.
Great location and bed was very comfy. A/C was very noisy. Wifi was poor and the bathroom ceiling was falling down in spots.
locatin the room was warn blanket had a hole in it bathroom ceiling badly patched lamps that did not work Bad WIFI
Staff was very accommodating and cordial! Convenient location, nice beds! Very Spacious!! The room needs to be updated/painted and some of the furniture cleaned/replaced.
I found some odd kind of little insects crawling around on the desk in the living room area. The fridge couldn't be used because it reeked so bad. My daughter wouldn't use the quilt because the padding was so old it was falling apart inside and was in small pieces and looked dirty. From the outside the hotel looks nice, however, don't be fooled.
Location is the best thing.... close to everything downtown - Restaurants, Mall, Ibor City. First appearance was nice but room was not cleaned at all several times. I had to request soap and towels everyday because they were never replaced. If they did clean the bathroom always had a sour smell after as though they were using a dirty mop or towel to wipe down. They did not vacuum once in the 8 days that we were there. To top it off we came back to our room to find the room next door to ours propped open and the pillows from the bed were all on the floor and the maid was nowhere to be found. The room door was wide open for anyone to walk in and the same pillows that were put back on the bed had just been on the floor.. this is just GROSS. Nasty feeling and I didn't walk on the floor with bare feet. I will never stay here again. Save your money and go to another hotel.
Room wasn't nice and bathroom tub was gross
Location, nice indoor patio. Indoor pool.
Price was great for what we got. Lots of amenities. This is one of the few hotels that has queen size beds with a roll out couch in separate office/bedroom. Stayed in a far more expensive place last year with double beds and no separate room. I'll save my money and sleep better by staying here again! Everything was fine.
Highway was 100yards from room window. Awaken by truck and motorcycle noise at night. Would request room on other side of hotel next time.