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Location is superb, just in front of Kuta beach The water smells awful! The manager told us it was because the contractor didn't install the right pipes for the plumbing!! The staff forgot to replenish the soap for our barhroom!!
Right on the beach. Beautiful view from the rooftop. Comfortable beds. Staff was helpful, and friendly. Very noisy. Can hear your neighbors, and the streets below. Woke up to someone knocking on our door at 3 AM. Anyone has access to the rooftop so it was crowded with people not staying at the hotel.
Great entertainment, beautiful breakfast, well designed pool, friendly staff and helpful, need to update gym a bit and lifts, great games at the pool and close to restaurants, beach behind hotel, so no interference from sellers or drunks
Hotel staff are helpful and friendly. They fulfill your request within a few minutes. Security is good and it's quite safe to stay in Bali. Hotel should not be 5 star hotel. It's too old and facilities are not good
I have to say that generally deluxe rooms are ok. Problems: you cut extra money from me and I do not know why and for what because the price was already published on website and it is not fair. On my arrival I could not get the room that I have booked. I had to prove my rights for the room and it is really strange for 5 star hotel. Hotel is located right at the ocean and when I go there I have to walk around corners – no straight way. It is not a complain I have to say that generally deluxe rooms are ok. Problems: you cut extra money from me and I do not know why and for what because the price was already published on website and it is not fair. On my arrival I could not get the room that I have booked. I had to prove my rights for the room and it is really strange for 5 star hotel. Hotel is located right at the ocean and when I go there I have to walk around corners – no straight way. It is not a complain
Kuta Paradiso Hotel is a lovley hotel, great entrance, great pool and great service but the rooms could of been beter although very clean.
lack of warmness from staffs, more cordination between restorant and reception is required, found mosquitoes in bathroom.
The location,security,foods and the surrounding area near by. A lot of mosquito!
The room that was booked had no view to the outside, it had a view looking into the center of the hotel. Very depressing. Not a place I would ever stay again
Rooftop was nice, it is just next to the beach, central. The toilet has a smell in the room i think because of the pipes, we always stayed close the toilet door, a part of the hotel is still is underconstruction, so it is usual to find yourself in a weird place. stuff smiles always, but for a high standart hotel it is not fair that they try to charge customers as soon as possible as they arrive to the hotel, it should be at the end of the stay, i had a problem with the agency, and the stuff tried to charge me 3times to ensure their payment, the high quality hotels dont care about money, they care about customers. But the stuff just wanted payment as soon as possible in this hotel.
Good breakfast, great pool, close to beach & city center renovation on our floor, dirty
The best part of the stay is having very friendly and helpful hotel staff to guide you through sightseeing places and to find the best shopping places which the locals use. Made some friends and had a great time. The only unfortunate problem was that they were renovating during my stay and the noise and dust was bothersome as i would love to be able to write in the quiet solitude of my room during the day.
Location is great. Buffet breakfast was good with sufficient choices. Staff was helpful and accommodating whenever we request for items like outlet adaptors and packaging tapes. Yes, the House keeping staff should clean the rooms well and use better smelling fabric detergent or softeners for their sheets, towels and pillow cases. Their bed throw pillows were soiled and smelly.
The hotel are in a very nice location. Directly on the beach and close to the Beach Road. Just small step and you are in the city. Just a small steps and you are on the very nice beach. Nice large pool with a lovely pool bar and kindly staffs. Nice garden with a nice restaurant close to the beach. The staffs at the pool and the garden restaurant kindly, helpful. The hotel by self. If you come from the pool and garden, you have the feeling you are not in the same hotel. The rooms are old, dark, very dirty, and noisy . The cleaner unkindly, laesy and not clean. My room was full up with mosquitoes. The blanket on the bed not white, more grey. Only 2 towels for 2 people. The cleaner not disinfect the toilet.
My friend was in the pool, floating human shit went on to her and she has to jump out of the pool, disgusting!! We complain to the staff but not even an apology!! Rooms are outdated, poor break fast spread, for sure this hotel not value for money. there are much better hotels on the beach for this price.
The service of the guy on the front desk was discusting. He tried charging us for drinks from the mini bar but we did not care that we did not have them. He ignored us and said he would call the police. It was discraceful service and wrecked the end of our holiday. I will never stay there again.
Both my husband and I enjoyed our stay. The staff were very friendly and helpful. Fantastic location for both shopping, restaurants and relaxing by the pool or on the beach. I would have no hesitation of recommending the hotel
Some of the facilities were a little worn. There was a problem with some leaking water which my son fell over in.
Everyone was so friendly and helpful. The location was great...right on the beach! The hotel also helped a lot with booking excursions.
Beach and central location Small bath room
1 the swimming pool(s) is great; 2 live music was good; 3 multiple options to eat although I didn't use it; 4 the atmosphere of music all arround in the hotel. Music was played in the hallways in the hotel as well. Not loud at all but I could here it when I was in my room. Because of tiles on the floor in the hallways in my room I could here anything what was going on in the hallways.
Pool excellent, but never seen staff cleaning throughout the day Stayed at several hotels in bali but found the Facilities extremely outdated, room very poor and breakfast average for Hard Rockk Hotel
The location was amazing and the facilities really added to a fun time. The staff was excellent. Really cool place to stay. The drink specials were great. The advertisement shows the waterslides, but they are tiny in comparison to the picture. The food is very expensive too, in comparison to places in Bali.
The location of the hotel is good, the staffs are very friendly. The television is very small.
The hotel is conveniently located near the beach & mall. Room was spacious and breakfast spread was great. We loved the pool & Taboo for the children's activity. This is our 3rd visit to Hard Rock hotel. Not easy to take metered taxi out of the hotel, frequently have to wait. hotel seems more keen to promote in house transport.
MORI from reception was great thanks mori for ur help , all staff was smiling and at hand , best trips arranged by the hotel use it it is cheaper than if u try to do it by ur self, if u will stay in Kuta stay in Hard Rock
The staffs are very friendly & helpful na
Location, clean comfy beds, great breakfast. Beach, food, shopping, and entertainment within a short walk Too many people for my taste and a bit loud with all the music.
The staff are all very friendly We were put in a corner room with a broken air conditioner, lumpy mattress, no balcony, non smoking (even though smoking was requested)... Spent as much time away from the room as possible.
the music, the food, the pool the rooms and the bathrooms
Staff attitude, Room size, Resturant View of the Room, No Tea and Coffee in the room, Extra charges for the slippers, robes and the bad. Only two water bottels in room however the booking was 2 Adults and 2 Children. Resturant serving coffee / tea only at the beginig of the breakfast and it was only warm.
Location Service Atmosphere Décor / Good clean Rooms Food Pretty Much everything else I have stayed here multiple times - No real negatives, although drink prices at centre stage bar are a little high to other places in Kuta
Near the airport , local shops and restaurants and a good place to relax. None
Hotel is very close to the airport for an arrival/ departure night and offers simple, clean, 'good value' accommodation and facilities.
Comofortable destinantion close to the airport for next connection, not so far form shopping mall, service level was pretty good.
Cleanliness of the hotel.Very helpful staff team. The location.
swimming pool and the spa very good better than outside spa,the spa price also not expensive... location poor.....nothing can shop after nite life......
In room jacuzzi (mini pool) Mosquitoes mosquitoes and more mosquitoes
We arrived after midnight, and were really tired and wanted to crash on bed immediately. However, up on lifting the comforter, we found multiple stains on the bed, including one blood stain. This was the most disgusting thing I have found in any hotel stay!
The rooms were great and the staff was exceptional. Candy organized our family a cooking class that was one of the highlights of our trip. The rooms were clean and comfortable. The location is great and close to the beach We don't have really anything to complain about
Great hotel, especially for the price. Rooms were clean and the staff was very friendly. Pool was nice and relaxing, quick less than 5 minute walk to the beach and close to restaurants and shops. Would definitely recommend.
The hotel was very clean and well maintained We booked a king bed and on check in were told they didnt have any - no room for compromise
Good for surfers not good for families beach club is a joke they have 6 sunbeds!!' Really noisy no soundproofing
location and atmoshpere No king size bed avaialble although already put my preference.
The hotel staff were courteous. The breakfast - very oily food and not much choice. A lot of flies and coffee hosue is just in front of main road so very noisy.
Location is very central,close to the beach,2 min with Vespa and 5 min walking distance.Shopping,restaurants,and night out places are all nearby as well.Very friendly staff,nice modern decoration,large hotel(was impressed,thought it was smaller).Breakfast is also complete,very international.Nice swimming pools,relaxing. We had to stay 3 days in a Suite before we moved into a standard room and there we had just one problem:the bathroom.Suite was large,nice,quiet,but the bathroom had poor light and the bath tub was clogged(we asked to be fixed,but apparently it didnt help whatever they did).The Standard room was better.Had a large shower and the light was good.
Clean, lovely breakfast area and buffet, pool recliners always available, no towels left on chairs for hours so no-one else could use like at some hotels. not met at entrance when first arrived.
The service was excellent! They picked us up from the airport, which was free of charge and convenient. The driver was very kind and courteous. As soon as you arrive, everyone is so hospitable and kind. They go out of their way to make sure that all of your needs are met. The location is good-very close to the airport, literally less than 10 minutes. There are a few stores within walking distance. But there are taxis everywhere, so getting around is no problem. Nice beaches, malls, and restaurants are only a 10 minute drive. The hotel is overall very clean and modern. Also, our room came with a breakfast buffet. It was excellent!! There were a lot of options: omelet station, fruit, various breads, a variety of meats, different drinks, and even delicious Indonesian food. We even had dinner at the restaurant several nights. The food and drinks are reasonably priced and very tasty. As far as the room, it was very comfortable and spacious. We did have a minor issue in the first room they gave us. So they changed our room without any problem. Also, the hotel has drivers you could hire for a very reasonable price for the entire day. We highly suggest using this service instead of any outside taxi service. I think they should advertise this service more. It made our trip so easy and comfortable! The driver took us anywhere we wanted. Even though there was a slight language barrier, the driver was so kind and accommodating. We felt very safe with him. We hired him the entire week we were in Bali and were able to easily see everything we planned on seeing. Overall, we loved our stay at H Sovereign Bali! In our room, our only complaint is our glasses had lipstick and coffee stains. They seemed like they should have been washed more thoroughly.
Staff personalities and Balinese hospitality was second to none. Prices of drinks, esp wine but is partly due to import duties. Free Wifi only in lobby, should have been throughout hotel
Stayed here with some galfrens from the 7th till 9th. A fren was having a wedding there. We got a free upgrade to a suite and i must say it was my most luxurious stay in a hotel ever! Staff were extremely pleasant and helpful. The beach was great. Brekkie was excellent. Every single aspect of the Conrad is carefully looked into. I thoroughly enjoyed my stay here and look forward to coming back again.
1. Very friendly and helpful staff. 2. Wonderful view during the breakfast buffet.
not much the room was dirty and not very exciting. The pool was full of people and the sea was ver disappointing
Too many warersport. Bad sea for swiming.
Very friendly staffs and service is excellent. Overall the hotel is very clean. Most importantly they upgraded my rooms to the suite for free. 100% satisfaction.
Everything was taken care of the attention to detail was superb, staff courteous at all times and always around to provide excellent service the grounds and pool were out of this world. Rooms to an incredibly high standard.
being totally pampered
I and my wife spent most of the time inside the hotel room, enjoying the scenery from the balcony. And we had dinner at eight degree. The food is gd and d staff is helpful, the view is nice. And chatting at the cafe inside the lobby.
The breakfast buffet was delicious. You name it, it was available. Our room was always nice and clean and the added touch of a dog made out of a towel on our 2nd day was gorgeous! The swim up bar was used nearly every day of our stay and the pool was a lovely, comfortable temperature. The pillows gave us grief,, One was not high enough and two was too high, We both had crook necks. That was the only flaw though. I recommend you take your own if you can.
Central location Very old room, smelly at times
Excellent facilities, pleasent staff and surroundings and very central location. Excellent breakfast - but could innclude additional selecton of breakfast cereals.
Good location for shopping in Kuta. Great pool and grounds, plenty of sunbeds. Current renovations of the restaurant meant there was a little building noise during the day
Very central location, yet still peaceful and away from the hubbub of the street. Great pool. Huge breakfast buffet. Wifi is very intermittent
Location, Facilities, Service, Activities, Staff and friendliness of service. In fact, the hotel's review score in booking.com is not fair. As mentioned it has only one review, I hope from the hotel guests putting his own review and I'm sure Discovery Kartika Plaza Hotel will take best score in the world.
Enjoyable, relaxing, courteous friendly helpful staff, all added up to make a real hastle free holiday.
Relax and no congestion within the hotel No sauna
Close to all the action in Kuta and a lot of good places to eat. It is more a family hotel, and not that great a location for single people.
It was a family hotel I had no young children so it was the wrong place for me. They gave me keycards to already occupied rooms and I walked in on a half naked man. It was really disturbing for both of us.
Hospitable staff and good ambience No proper lifts and we have to climb up and down a few staris every time we need to get to our room from the lobby.
good location, convenient for shopping and beach walk. internet connection fee is very expensive!
The happy hour at the pool bar The polution of the air in Bali Kuta (a bit beside the hotel)
The staff in every area were very friendly & helpful. The food was good & well presented at breakfast. We also liked the adults only plunge pool area, as we dont have small children it was nice to be able to have some adult space,it was very relaxing for us after a very stressful year. We have no comment to make as there was really nothing we didnt like.
very relaxing we just wanted a few days away from our busy schedule it fitted the bill perfectly could'nt complain
Pleasant & close to everything
The comfort of the facilities, the friendliness of the staff and their desire to ensure your stay was at highest level at all times.