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It was very clean. comfy bed and pillows. Not very big beds. Loved the hot water in the shower. Didn't have to wait at all for water to get hot. couldn't get heater in our room to get warm. I had it up to 90 and air coming out of vent was cool. Food way too expensive. I spent way more on food for the four of us and I did when we went on vacation to San Antonio for a week.
Nice hotel but private party guests running barefoot around hotel, creating ghetto like atmosphere , alcoholic drinks left on elevator floor, Loud reception party guests in hotel hallways at 1am drunk and noisy.
The location was awesome to the Blue Dome district. We waited in line for about 20 minutes while three staff ran back and forth to the back room fetching copies of receipts. What a horribly inefficient way to run a front desk. Actually, it's not a front desk. It's 3 kiosks- no wonder there isn't a printer for the staff to use. Trying to look hip and cool with 3 kiosks at the expense of making your guests late is a poor move. At 3:15 the staff said our room wasn't ready ( check in was for 3pm) and they would call us when it was clean. We waited until 4:30 pm in the bar and still no call. I got back in the kiosk line and 11 people ahead of me received their room keys. When it was finally my turn- all the attendant said was " We were suppose to call you." On top of that, he forgot to give us the key to get out of the parking garage and we had to get out of our car after trying to get out with our room key and go back inside to the kiosk to get an exit key out of the garage. Never stay there again. No apologies from anyone. So ridiculous.
Convenient location for business and entertainment; comfortable bed; consistently friendly, helpful, welcoming staff; great food and drinks at the Daily Grill. Staff seems to have lost ability to clean and inspect rooms: found debris from previous guests on floor, long hair smeared on shower walls, old washcloth on floor under bathroom vanity. Not a one-time occurrence, either.
Not a thing
Room was great with a nice view. Very clean and service was excellent. Heater made a loud clicking sound every time it turned on which was annoying.
what I liked- the inside was very nice. Beds were comfortable and the rooms had a great set up. Location was great and the curtains made the room extremely dark when closed Didn't like - the staff wasn't as professional as they could be. The pool wasn't as nice as the pictures and was cold. the outside of the building is not attractive but the inside makes up for it.
My daughter was on a trip to Oklahoma for employment opportunities. We had never been to Tulsa before. The hotel was immaculately clean and the staff so accommodating. Even the valet staff helped us with directions and personally walked us to the other side of the hotel to help us find a restaurant close by. The room was spacious and the beds very comfortable. My family is allergic to down feathers. This was the first hotel that changed all of the bedding BEFORE we got there. In all of my years of travel, I always had to wait in the room for housekeeping to arrive after we checked in even though I made the request far in advance. I would not hesitate to stay there again. If I had any complaint at all, and this is very minor, I would have appreciated housekeeping come a bit earlier to clean our room. Even though our housekeeper did a fantastic job keeping the room clean and supplying clean towels and toiletries, we tried to stay out of the room earlier in the day so housekeeping could clean. In between many job interviews, we often returned to the room and found it undone. I don't think it was cleaned until after 3 PM when we needed a break from the heat of the day. However, this was extremely minor.
Location and the staff Poor choice of food at the hotel's restaurant
The bed and room was very comfortable and the courtyard view from the room was nice. Complimentary items were a nice touch. The person checking us in was professional. For a Hyatt, the indoor pool area was disappointing. The water was too cold to swim and the pool area was not heated. There was no sauna or whirlpool either. The bathroom sink drained very slowly.
Good location. Familiarity with the area. Indoor pool too small...but that's understandable.
The staff were very helpful and friendly. Everything was very clean and we had a very enjoyable time here. We even decided to stay an extra night! Overall, this is very nice hotel and we're already planning to stay here next year. One of the staff members didn't listen when I checked in and charged something to my card that I needed to pay for in cash when we checked out. But this did not ruin our experience.
Very friendly staff, rooms clean and good location. A little loud the weekend I was in
The room was great . However we come in late and went to bed and the mattress was terrible. I complained about it but the hotel was full . The manager checked it out and was in agreement and said there would be no charge for the room so please reply and credit card for refund
A nice relaxing stay Bartender was away from the bar more than present. Bar wasn't busy so we couldn't understand why she left guests standing around waiting.
Close proximity to shopping any location to meet our needs. Plumbing was less than ideal but functional and lighting receptacles not in working order
Full side bed instead of Queen side, no microwave, no fridge inconvenience fir family stay
The best bwd away from home I've ever slept in. The room was nicely appointed and clean. The staff was friendly and more thatn accommodating. Food and beverage prices at the in house restaurant were steep for what was offered. We chose to eat put at the many area restaurants for the variety and economy.
Clean and nice staff. The common areas of the hotel are very nice and luxurious Beds are small and uncomfortable. For the price was hoping for two queen beds not two double beds. In addition there was someone smoking in a room near ours and it smelled very bad. Lastly the curtains don't close and we were on the side with the night spotlights and neon lights. Made our room very bright and hard to sleep
Quick check in and staff was very friendly. Across from vending machine.
Beds very hard. Requested. King and got two doubles
Beds were comfortable Breakfast was good People were nice No humidity control in our room. Much of the room was damp to the touch. Not unbearable just icky.
The room was fine and the facility was clean The manager thought it was a good idea to have himself and the cable man in my room for the last two hours of our stay before checkout. That meant we couldn't shower before we left or enjoy the final two hours that we paid for.
Very comfortable beds, clean and nice. Card key on outer door was intermittent.
location It just seemed a little run down. The lobby was uncomfortably hot, like they didn't have the a/c on. The furniture in the lobby was super shabby, and not in a decorative way. The bar was really hot and they didn't have any music playing.
The atmosphere was unique! Unlike any place I have ever stayed. Loved the comfy beds. Actually finding the hotel. It was in an odd spot. After making a couple of circles, we made it!
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Unique rooms, with a great view of downtown!
The staff was incredibly nice and very helpful. Antonio their shuttle driver was absolutely amazing during our stay and helped us greatly to get out to things prpmptly. I got a 'deal' on booking a king suite with them but considering the size of the room, amenities, paying for parking, and location, I was was rather disappointed overall. The only shinning light was the support staff -not including the front desky workers
Location n sports bar
location to downtown area was close to everything. you can Uber cheap if needed. could have been a lot cleaner. carpets seemed like they hadn't been vacuumed regularly.
It was very comfortable. The rooms were significantly smaller than what I saw in the ads. The shuttle service, which was a significant factor in choosing this hotel, had limited hours and range, which cost me a lot in cab fare. Would not help out, made me feel cheated.
The rooms were large and very open Bathroom only has sliding door so you get no privacy. Sink modern but when put on all the way splashed all over you.
Big room and clean. Shower didn't work right and got water everywhere.
It's located in downtown and has a modern touch - for some that could be a disadvantage. In every other hotel I've been (2 to 3 stars) breakfast and parking is complementary - not on this one. It was annoying to pay $10 for parking just for one day at the hotel. Also, due the location, it could be loud at night (bar at lobby).
Modern facility, convenient to restaurants, good value for money music in elevators is a bit loud, Bar closed at 10 pm......too early should stay open till midnight.
nice room, comfortable bed, clean, modern decor! wish i could have enjoyed it more but my GF decided to over do it at the open bar and went bat $h!t crazy!! nothing major but your all reading this for the cons so here they are if Im being picky -no mini fridge, no ice machine on our floor.... front desk gladly filled my ice bucket! -bar didnt open until 5pm..... probably normal hours for a hotel bar ,but the wedding started at 5 so my pre ceremony cocktail had to come in the form of a gas station brown bag! - slow elevators and no stairs near my room - probably the worst thing was the shower door seals were bad and the bathroom floor was completely soaked before I noticed..... not major, probably should have mentioned it to the desk but I forgot as I had plenty of towels to soak it up!!! would stay again
We loved the design and the modern look. Love the stripes. Very comfortable and they let us check out at 2pm. I will definitely be staying there again.
I was very upset with you because I wanted Aloft downtown Tulsa. Just wrote what I thought was the con #. And found out no it was for the other Aloft Paid twice. Not a happy camper. Tulsa downtown Aloft is the very best beds and extremely quiet. the one way streets and the unhelpful front desk with directions.
I stayed in a room with a king that was super comfy! The bar was nice and overall I had a nice stay. The only compliant I have is that a couple of the towels/wash cloths had a dingy tint to them like they hadn't been fully cleaned. But really, other than that, no problems.
The bar was great. The staff was helpful. We were close to the elevator. So inter morning the noise woke me up. Other then that it was great!
Good location, nice staff. The rooms were not very clean, had a wet spot in our floor by the bed. You could see where they had tried to fix some drywall and did not cover it up well. You could also hear every noise all night long. You could hear other guest doors slamming as well as the ac kicking on in the next room.
The staff is friendly and the rooms are always so nice . I didn't like the barking dog in the hallway lol
Bed was comfy, has a modern feel to the room. It's slightly difficult to get to this location
The staff was most courteous and helpful. I do recommend their spg program and the sauna. The rooms are a bit small, it seemed like I was in a casino.
I liked that neither the bed nor the tv were against a shared wall, resulting in a quieter space than most hotels offer. Everything was visually appealing and very clean, all staff was friendly. Although there is no complimentary breakfast, the choices available for breakfast are much better than I've seen on continental breakfast bars. Shower was fantastic! The lighting in the room was kind of strange. One light switch by the door controlled the "front" half of the room (bathroom), the other switch by the door controlled the"back" half (bed). With a large, unnecessary frosted window between the bathroom and the bedroom - while pretty - any light from either area spills heavily into the other. Being by myself, that wasn't a big concern, but if someone were with me, I feel that would be a rather annoying problem. I would prefer if there were a small microwave in the room (since there was a mini fridge) as opposed to a security safe. I would like more hooks/shelves in the bathroom to place clothing or other necessities.
Nice stay Tweakers everywhere.
Hotel was as advertised, and location was convenient for our purposes. There was some kind of youth Soccer event happening close by with either most (dozens & dozens of kids) or many of them staying at this location, because a of this their were multiple groups of kids running up and down the hallways, partying and/or running in and out of their rooms. The elevators were also always constantly busy and overcrowded because of the kids, with very long waits going up and down (17 floors?), and even forcing us at times to use the service elevators and stairs. I would have complained to the hotel mang. about this, but because of the size of the event and number of people involved I got the impression it wouldn't have made much of a difference. In the end we just stayed away from our rooms as long as possible, during our brief two night stay.
Property was well maintained Only had double beds, me an my wife had to sleep separate
Clean and updated $10 parking didn't know about it until arrival and the $50 additional fee that was charged which was to go toward possible fees. Would have liked to know about it prior to booking.
The room and its view
The view I had on the 17th floor and great pillows! Room service breakfast wasn't great.
Staff was great and room was very nice. Stayed on the 14th floor and the view was great. Just a very nice hotel. Breakfast was not complimentary.
From the moment my car door was opened there was nothing but friendly informative staff and amazing service. Very unique Art Deco atmosphere with all modern conveniences. Excellent bar and restaurant. Must stay while in Tulsa.
foyer, room ( when we finally got to it), boutique feel :) charming The service was terrible. Upon arriving- the front desk told me they no longer had the king room with pullout couch that i booked available. "They "gave" it to someone else?"- I asked her. She confirmed thsat my prebooked room was not available and She blamed this on "third party" booking issues sometimes. She then offered me a lesser "double beds room" OR going down to a sister hotel- but would not even offer the $40 less rate to me for to rearrange, go get the car and travel down to the sister hotel.?! My elderly mother had to wait for 30 minutes while I discussed how this could have happened with the Front Desk Staff woman. To no avail- she said my choices were-1. you will just have to take the double bed or 2. go to the other hotel. so we chose the double bed room due to it being 38 degrees outside and the hassle for my mom. I told her i was going to put this ridiculous experience on social media. Then when we got to the double bed room ( that I did not book) because we were too tired to go to another hotel, miraculously, the Staff woman called and said- "oh- I have found a King room for you with a pull out". So we gathered our stuff with my elderly mom and moved. All this took an hour of calls and discussion with the front desk who had insisted that they did not have my king room with a pull out couch available any longer in the first place "so sorry maam, but this sometimes happens with third party bookings". It was a mess and we will not recommend this hotel to anyone due to the ridiculous poor service. although it was a delightfully decorated hotel. I was very surprised at giving my booked room to another, then not even offering for a voucher for later and suggesting i take my elderly mom, our luggage and get the car pulled around and travel to another hotel with a lesser rate but not offering to refund me the difference for the lesser rate. Secondly, insisting there was no more King room with pull out available as I had booked, and then once I explained that I was going to share this on trip advisor- miraculously, they found a room available like i had booked in the first place. So, did the Front Desk Staff woman lie to me as well? It sure seems that way. It was cold, I had my elderly mom with me so we could see the Christmas lights in Tulsa and spend time with my college age daughter, and this experience at 9 pm gave both of us a headache.
We were so very grateful to the desk clerk who took time to help us was when she was busy. I have never been in a hotel room that had so many electrical outlets for recharging all our devises. In addition to many wall outlets, most of the table lamps were fitted with recharging plugs. The bed was unusually comfortable. I usually regard a hotel's immense pile of decorator pillows as "unsleepable," but these were great.
Historical 1925 luxury hotel with contemporary flair. 2009 upgraded and remodeled. Comfortable in every way. No parking garage or lot available for those who don't use the valet parking. We were able to obtain street parking rather close and it was not a problem for us.
Everything was great, nice hotel, great value for the price, very helpful, we're allowed to check-in hours early, helped a lot. Pillows are horrible. All feather down and hard. Bring your own, glad I did.
The front desk staff was very nice to work with. She was very happy to have us in the property. Our room was clean. The beds were comfortable. Would definitely stay here again. The location was central to most of Tulsa because it was close to I-44. They gave all of us a warm cookie and a cold bottle of water when we checked in. The in room coffee was even delicious. I didn't count off for this, but I would have liked to have a refrigerator and a microwave in the room.
Beds was comfortable. Room was filthy, there was a big sticky spot on the carpet at the foot of the bed that you had to walk through every time you moved in the room. No tv remote.
Delicious cookies and nice pool for the kids!
great location good food, staff, amenities Needs some updating. Hallways a little shabby. Need new paint. Some mold in bathroom. Pool area, sauna, really need to be cleaned
The Ambassador,a true boutique facility, is the nicest hotel in Tulsa bar none. It's convenient downtown location make it readily accessible to various highways. The desk staff are most helpful and checking in and out were a breeze. For a hotel of his quality, my only criticism would be there is no bellman always in the lobby for bag (but may be requested), which I suppose is more because of the hotel's smaller size than any real service deficiency. When I did request a bellman, he was prompt and very courteous. The rooms are wonderful and well appointed. Mine this trip had a large, flat panel television. Everything is spotlessly clean and very well maintained. The Ambassador's Chalkboard Restaurant is very well known with an excellent reputation and menu. As always, the food was sublime and service impeccable. Truly, I cannot say enough good things about this marvelous and historic hotel! Stay and you won't be disappointed.
Ed & I came to Tulsa to celebrate his birthday, the wine was chilling upon our arrival. We ordered room service for dinner, the meal was superb and the silverware and china were beautiful, as were the accommodations. We hope to be back soon.
I went there to get away with my wife and got the honeymoon package, the hotel was amazing and met all the needs that I asked for, even bringing us napkins when we asked.
in a cool part of town and clean rooms parking a little cumbersome
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location and the loung next door the room set up and no space
Staff was awesome. Parking was terrible. Told we could use the lots across the street because they were shared by hotel/restaurants. However, restaurants were packed both nights we stayed at the hotel.
The staff were friendly and helpful and very quick to help resolve any problems. The hotel was conveniently located for my event and easy to get to from the interstate. The hotel was clean, brightly decorated. I will definitely stay again. Pillows were a little soft but that's a comfort issue to each individual.
Very clean and good breakfast bar......helpful, professional staff......located close to arena.... no
So very close to the Brady Theatre. Within walking distance, made for a great night! Bed was comfortable and the breakfast is great!
The location was excellent. Very nice hotel for the price.
They refused to honor my reservation. Rude people
Very clean and friendly staff. We were in town to attend a concert at The Brady Theater. This hotel was a couple of blocks away from the theater, so the location was perfect for us. The only bad thing about our stay was that housekeeping knocked on our door at 8:45, asking when we were checking out. I had 3 teenagers still in bed, because we got back to hotel late, after the concert. Other than that, our stay was perfect.
It was beautiful; convenient, comfortable and the staff was excellent. Very helpful. The breakfast area wasn't laid out to facilitate traffic flow; but I'm not sure this is possible in any situation like this.
The staff was extremely helpful. One member named David was exceptional in politeness & answering questions. The courtesy shuttle was exactly what we needed for our couple's weekend. Temporary inconvenience, I'm sure, but construction in the parking deck made parking tedious.
The bed was very good Extremely moldy!!!
I loved at the pool with on the third floor which is where my room was... It was also open 24 hours to my best friend and I got to go for a swim at 3 a.m. and act silly like we were dolphins and giggle like we were kids! no free breakfast which was a real bummer because I could not afford $16 for breakfast. also no smoking rooms available
Great location In Tulsa and Marriott service was very reliable. Hotel is really starting to show its age. Did not think that the air conditioner is working as well as it should and room felt a little rundown.
I like the amenities the hotel offered and it was quit appealing to the eye as well. I came to relax with my husband after a long work week. We spent all week around a lot of noisy and rambunctious kids, so we were hoping to escape that. This wasn't the case, unfortunately. I was very excited to see that the pool/hot tub were open 24 hours, I arrived at the pool around 12am. I had a lot of problems with my key card and my husband had to run back to the front desk to get it fixed 3 times, leaving me to stand there in the hallway and wait. Once we finally got into the pool area there was a lady there with her very hyper and loud 3 year old who was jumping from the pool to the hot tub. I stood there and waited to get in the hot tub hoping she would get the hint that her child was making it impossible to even get in without being splashed. I decided to just get in anyways and she proceeded to let her child just back and forth and even let her mall my husband and I. Later in our room we found that the food and drink we had put in the fridge hadn't even been kept cold. The refrigerator was totally hot! To top it all off I had jewelry (a white gold bracelet with blue footprint links) stolen wile I was there and the staff was less than eager to help me track it down. I will definitely never stay at this hotel again and I don't suggest it unless your trip is entirely centered around family. This is not a romantic/adult getaway at all, despite the spa and high end appearances and amenities.
My stay, generally, was fantastic. The staff really was the highlight of the stay (keep up the great work!) The air conditioning in my room was a little difficult to figure out. I thought I had it set, but it got warm in my room at night.
I found the facilities to be very clean and welcoming. The entrance to the building gave you a feeling of stepping back in time, and the door greeters were quick to give you a grand entrance. Honestly, for the price for my room, I found the room to be of higher stature than many I've had in previous travels. The bed was comfortable, not a rock; the lighting was bright or dark by choice, the climate control worked the way it was supposed to work, and there was ample room for me and my other. I would recommend this location to anyone looking for quick access to downtown Tulsa and a quiet place to relax in between outings. The only thing I didn't like wasn't even necessarily a dislike, but rather a potential downside - parking. The hotel has valet parking, but not a lot of open parking. It's not a huge shock as the building is located in downtown Tulsa. If you opt for this location, I would suggest arriving early enough to catch a parking spot on the street (on the weekend) for free parking. Otherwise plan on paying for the valet service or have a bit of a walk to get back to the hotel.
Cattlemen's Restaurant was wonderful. I will make a point to eat there again. The room was not as nice as the surroundings. It looks like all the $$ was spent on the atrium decor & not on the room. Toilet too low to the ground, loose (room 530) I did not like the pool/hot tub. Too noisy, too many children screeming at the same time.
Friendliness of staff, accomodations, atrium. The breakfast buffet was fantastic. Rooms were comfortable and clean. A little noisy on Saturday night.
Loved the inviting lobby, staff, and food. Hotel restaurant was outrageous in steak prices, compared to the original Cattleman's in OKC. Couldn't bring ourselves to pay that amount of money for something that may have been mediocre since we had never eaten at this particular one. Instead we went to Longhorn Steakhouse, where we knew the quality of what we were paying for.
Staff was friendly, bed was comfortable. The pet fee was high, the nightly rate was high comparatively to other hotels in the area of the same caliber.
It was spacious and comfortable
The layout of the room and the service. Hotel was clean and staff was friendly and accommodating. The hotel had no record of our reservation.
Clean rooms, nice staff, nice pool, great location Breakfast was atrocious and gave my family food poisoning. Beds were not very comfortable at all. Sofa bed was better then the real beds. Pillows were like not even having one no matter how many I used. Ice machines were all broken except for one on the 3rd floor. Refrigerator didn't work very well.
the towels and sheets were clean the toilet flushed the breakfast was horrible the wifi dropped continually the shower was very poor the coffee, when you could find any was terrible the mattress was quite shot
Free parking! Free internet! Walking distance to the BOK Center. Everything was great. The staff was nice. Our hotel was clean. I feel like this hotel should be the standard for most hotels. Not terribly close to restaurants.
Nice rooms New look Breakfast-side note: the ladies in charge of breakfast did an excellent job of taking care of the supplies and patrons Exercise room Could use a pool Could use free weights in the exercise room
The staff was very polite and helpful. The hotel was quite and the perfect size. Only things I didn't like was stepping up into the bathroom and no light in the closet.
Nice parking area. Good restoration. Rooms are very small and you are not really close to anything.
It was a wonderful find. The rooms were unique and beautifully furnished. The staff was great as was the location. I loved the history surrounding the hotel. The Maxwell restaurant served an excellent breakfast with great service.
The decorating & cleanliness....only saw the lobby. I didn't get a chance to stay, so not sure.
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Extremely friendly staff and just an overall feeling of comfort and calm. The room was very charming and the bed was one of the most comfortable I've slept in on the road. Lots of great little touches. Will definitely stay again.
Did it expect breakfast to be included no
Very nice, well maintained property. Good restaurant. Good staff. Enjoyed the stay.
It was a beautiful and unique hotel. Our first visit to Tulsa and it is a really cool little town. Was nice we got a full breakfast coupon for the hotel for the next morning as well. Enjoyed the stay - very nice and very clean. Nice shower. The bathroom sink did not drain very well other than that nothing.
The inside of the hotel was just gorgeous!!!! Absolutely fell in love with the room! The outside appearance honestly makes you want to drive right on by! We first saw it and was very skeptical until we drove around back and then went in!
This hotel is close to downtown Tulsa without feeling like it. Parking is free. Rooms are tastefully decorated. The staff was very helpful.
Hotel had lots to offer and an above average bar. Bathroom needed updating
I liked the large number of pillows, black out curtains, the bag the hair dryer was stored in. The wait staff that served the event lunch and dinners was fantastic, professional, and very considerate. I did not like the mold on the ceiling of the shower or the fact that I booked two nights and they only had me down for one. They corrected but tried to charge me a higher rate for the second night. The bed was hard a a rock. The elevators were really slow. For the dinner one night (at the event I attended) the steak was cold and could not be cut with the butter knife provided.
We booked this hotel because of the pool, for our sons 6th birthday and the kids all had a blast. My only dislike was that the towel rack in the pool was empty the entire time so we had to get the towels from our rooms which when it came to shower time after they went swimming we didn't have clean towels, but in the hotels defense the pool was very busy, almost too busy.
The room size was nice. No foul smells. The staff was fine. The iron was missing from our room and one was delivered promptly. There was a toilet leaking somewhere causing the sound of water being turned on and off every few seconds ALL NIGHT LONG. The bottom sheets on the bed were lose, causing the bed to be lumpy. The pillows were horrible little squares that belonged on a couch. In the morning I determined a "snooze" would actually extend the tourture. We were very happy we didn't need to spend another night.
The staff was willing to go extra mile for us. The kids enjoy the pool The floor by the elevators were very were very wet .
comfortable room not much near by. wifi required multiple reconnections in just the span of a few hours
Had an issue with WiFi and the staff had no clue how to fix it or provide the proper info to correct connection. So I went entire stay without WiFi
the swimming pool was the only good thing about this hotel! Which was to packed with people we couldn't even enjoy that! -I had a dirty bed when we first got there. -the elevators kept getting stuck. -the hotel needs better employees to keep up with it wasn't very clean. -pools were over crowded. -my shoes got stolen. -we were evacuated I had to stand in the parking lot in my swim suit. -they tried to charge me twice for my one room. -there were spider webs in the elevator and burnt out light bulbs -just felt like I was staying in a run down motel.
leaping louies, choice of restaurants
Bed was comfortable, pillows were as well and the room was clean. Maid did not replenish the coffee or tea the second day, went to front desk to ask for some. The clerk seemed rude and informed me I could get them the next day when the maid came to clean the room because he had no access to them. Waited until the next shift an hour later and the desk person immediately retrieved the items for me from behind the counter. I abhor being lied to by the previous clerk. Internet was extremely slow.