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The location and breakfast. One girl at the front desk was very rude when we first arrived. We had been walking for hours in the rain with our loaded backpacks and just wanted to check in and lie down. I couldn't believe the attitude we got. Luckily, we didn't see her for the rest of our time there.
Helpful & friendly staff Bvlgari bath products not for bookings made via booking.com. Lack of privacy: one big table in stead of separate tables in the breakfast room; Big window in the bathroom with Venetian blinds (not closing well) looking out on a courtyard – the other apartments around the courtyard can most likely see the bathroom…
the central possition of the hotel
GREAT LOCATION! beautiful room. quiet, clean, big! the ugliest doors I have seen in a hotel! and weird lobby layout/decor + sometimes "family style" service but courteous and responsive. not practical if you have a car. strange layout of breakfast room leaves everyone sitting tightly around a huge table.
personal touch, location and ambience
Excellent location, nice decor. Breakfast could have been better.
The location of the hotel is ideal for those who need to stay close to all city's amenities and main centers of business I found the single room somehow poor in terms of comfort and quality of the furniture, especially considering the price paid for its rent
the location in the historic part of the city , the design of the rooms and lobby . the lack of service , parking far from the hotel . nobody to help you with luggage or to park the car .
Nicely designed and big room. Breakfast was rich in variety and well prepared. The spot is perfect since it is on the city center.
This is a very attractive, modern hotel with comfortable, well-equipped rooms and helpful staff. The location is only minutes from the city centre, the palaces and the shopping areas. The hotel has its own high-security section in the underground carpark next door. Although the staff were very helpful, we got the impression that they were under a certain amount of pressure at times. Two of the lights in our room were not working and, despite reporting this on the first day, the problem was not dealt with
situation, room was quiet atmosphere
The colours and total design of hall/stairs is really nice, easy to climb and enjoy ! Breakfast tasty and varied. One doesn't need a new toothbrush every day. Difficult to get temperature in room below 22 C.
Quite new hotel, very confortable rooms, and nice taste. Service staff very pleasant.
location, facilities, ambiance the hotel staff were very poorly trained for a hotel of that quality
clean, city center, size of the room, breakfast, design, facilities, very good service. I got an upgrade for a small suit.
interior design, staff service, hammam service
excellent quality of bedding, nice spacious room, functional design, very good location, superb architecture
excellent location, the presence of a hammam bath, good breakfast I would like to get a better cleaning the bathroom
Hotel position is a big plus. It is in the historical centre of Torino , but very quite.
The hotel was close to the city center. Public transportation was very close and easy to use. Some staff members were a bit rude. Shower water temperature was not hot enough.
Very good breakfast; polite staff and excellent location in the centre
Pillopws were hard. Lampshade prevented reading in bed. More light needed
nice palazzo, situated very central in the middle of the old town, all cultural attractions within walkig distance, friendly staff parking fee is very expensive (€ 20 per day)
Payment for accommodation on samsa high price. Got a room in the annexe overlooking the not quite tidy yard. Once in the room above us went, it seemed that go directly from us in the room - no soundproofing and terribly squeaky floors. Total hotel leaves a pleasant impression, and very conveniently located.
the room calm pdj & staff