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Location was good to local activities. Kitchen was functional and well stocked. Wasn't informed of $10 per day charge for parking before arrival. Entrance and exit for parking facility was difficult Carpeting was not clean and some furniture was in need of replacement. Entrance scatter rug had to be removed as it kept blocking the door.
Our suite was outstanding. Beautiful fully-equipped kitchen, dining room, living room, 2 bedrooms, 2 baths, washer and dryer. Outstanding. It was a little close to the highway, so you had to get used to highway noise. I don't think this would be an issue in the winter. Also, they charge you $10/day for parking in the parking garage - the only place you could park, which wasn't included in the price I was quoted.
Amazing value for money Wish there was HD cable box in room, game would look much better
Outstanding service & attentiveness. We stayed at the Four Seasons Vail for our wedding night. I had booked a couple months in advance. We weren't accustomed to the caliber of service, so I was quite sure what to expect, but I wanted to make the night special, so I splurged for us to stay here. Our concierge, Brett, was excellent to work with to coordinate details prior to our stay. The level of service, attentiveness, and overall experience of our accommodation was outstanding.
staff was outstanding. Upgraded us to a suite and treated great. Have been going here for a few yrs and its just keeps getting better.
Excellent customer service, friendly and helpful staff, very comfortable accommodations. Highly recommended.
Liked the staff location and rooms. A great place. Under heavy renovation at the end of April.
Complimentary coffee wasn't refilled for almost 2 hours. Onsite coffee shop was closed during the week. Wait staff in bar was wonderful.
The people and facility are second to none. Perfectly located in th village with access to all the fun. I've stayed at most of the resorts here but I only come back to the Sebastian anymore. I didn't get to stay long enough.l..
Best hotel experience ever. Staff was great, food was great, everyrhing was perfect
Wonderful staff and great location. Bathrooms while nice were a little small for a luxury hotel, with a small tub and shower combo.
Friendly staff, great breakfast buffet, bar had good drinks and tasty bites with knowledgable staff and even a happy hour; Convenient base camp for ski and boot storage, the bus stop right out front. Had a car to also take you to places. 1 out of 2 Elevators not functioning
In the middle of a great ski village, awesome views and great in summer as well
The staff was extremely friendly and very helpful. We got to the hotel and were immediately greeted by Greg who helped us with our luggage and valeted our skis for us. He showed us to our room and gave us helpful tips to avoid lift lines in the morning. The room was spacious, comfortable and very clean. The lobby area was also very clean and always had water and iced tea for guests. From 2-4p they put out chocolate chip cookies and hot chocolate for guests when they come back in from the slopes. The location of the hotel was very convenient. We had easy access to the free bus in town to get to Lionshead. It was walkable to Vail village and all of the restaurant and shops there. It is also very close to the covered bridge and the transportation center. No complaints here!
The location is perfect for strolling around Vail Village. The entire facility has recently been remodeled and is in excellent shape. Good value for the money. Friendly staff and the owner is very "hands on" and friendly.
It was a great experience, unfortunately I suffered from altitude sickness and had to leave the last day but they assured me I'd be compensated for the last day even though I had already laid. Very friendly definitely coming back. Jorge
We brought our dog and 3 week old baby and had a perfect visit. Great room, easy going staff, walking location to the good stuff. Will return for sure.
friendly staff and competent staff
Gem of a hotel with beautiful service and elegantly appointed rooms in a gorgeous setting in the heart of Vail. Quiet, warm and serene.The owners live on the top floor and make you feel like family. Will definitely return.
Met the owners, and their dogs. Great family owned property, and you can't beat the location. Enjoyed our stay immensely.
Great location within Vail Village. The lobby was beautiful and cozy, the rooms were nicely appointed and comfortable. Very comfortable bed, soft bedding and towels, nice robes. Staff is very friendly and helpful. Every morning there was coffee, tea, and several complimentary newspapers ready for you in the lobby. Every afternoon there was coffee, tea, hot cocoa, and fresh cookies waiting for you, as well as a roaring fire. Can't think of anything. We enjoyed our stay that much!
The walls are paper thin and could hear everything. The hotel was very dated and not renovated. You had to basically out your shoulder into the room door to open it. For $400/nt I expect a lot more but I guess it is "Vail". Hampton inns are much better
Fairly clean. Great location right in the shuttle line. Had pool/hot tub Some people staying next door were speaking loudly at 130 am. Could hear everything.
The price for staying in Vail The show setting was downright dangerous, Went from cold to scalding by moving a mm.
The bed and linens were super comfortable and the location was great for walking around Vail Village. The elevator was small and the carpet in the hallway wasn't clean.
The staff was friendly and efficient. The Evergreen lodge
The hotel did seem to be a little run down the staff just went thru the motions. Perhaps they [the front desk] were just having a bad morning. i would stay there again...for 70 bucks ...thats all its worth...
Love the location and the staff is very friendky The facility is old and tired
Can't beat the location. It's right next to the hospital and just a short walk from the center of town. This is an older hotel in need of renovation, but that's reflected in the price. Overall, it was a good value for the price and I wouldn't hesitate to stay there again.
Overall the hotel was awesome. The staff was very friendly and helpful from the moment we pulled up to when we left. The proximity to the village was a quick walk across the street, no issues at all. The suite was amazing!! Spacious, lots of room to store your items and you don't feel clustered. Fireplace was great in the room as well. The price was higher than I would normally pay, but I did book last minute so I guess that comes with the territory. No other complaints, great place! I'll be back in the winter!
By far the best and most convenient location for skiing in Vail Village. The newly renovated Lodge is once again a great place to stay. While it is not the most luxurious hotel in Vail due to strong competitiom, the rooms are extremely comfortable, spa and pool are great, breakfast is delicious and restauramt options are good too.
surroundings, great staff
Staff were great. I screwed up on my end and departed late contacted them and they made sure i would be able to get my key to my room though the front lobby was closed by the time of my arrival. And for all the chaos surrounding the Vail Mountain games they kept everything clean and couldn't have been in a better location.
The staff was very nice and the view of the creek was very pretty. If you do not have to do any work while on vacation then this is a fine place to stay. There is no business center. From 7 am- 7 pm you can use the computers in the coffee shop but once it closes you have to go to the second floor and pay $5 to start the computer and $.50 for every minute after that. I don't mind paying for a nice place to stay so the fact that it was a little more in price doesn't bother me, what bothers me is that it cost more and the quality was poor. There was nothing overly exciting about the room (in which the phone didn't work and there were holes in the curtains) and the food in the restaurant was okay, nothing compared to what it should have been for the price. If you're going to stay here (although I suggest otherwise since you can pay the same amount for another resort) don't count on having a business center and eat as much as you can in town where there are good restaurants.
One of the best vacation experiences I've ever had. They upgraded me to a room with a balcony and view of the gorgeous mountainside for free. They also helped me with my proposal to my now fiance by decking the room out with flowers, candles, champagne, etc. Concierge was very helpful and helped us plan some really fun activities as we're not big skiers. WOULD DEFINITELY RECOMMEND!!! Can't really say anything negative, the stay was great. I guess if I had to choose something I could say that the property was too big. You honestly need a map just to walk around, but that's not really a negative.
On the Gore River, with pool, spa, and restaurant facing beautiful Aspen mountainside. The sound of the river aded to the relaxation. I rode my bicycle on the Gore Valley Trail, which is located immediately adjanct to the hotel. We had breakfast two mornings at the outside seating of the restaurant. A beautiful and delicious way to start each day. Saturday afternoon there was live acoustic music at the pool area that was great. Regular free shuttle service to Lionshead and Vail Village. All the staff with whom we interacted were very attentive and nice. My wife enjoyed her pedicure at the onsite Aria Spa. The room was quiet, attractive and comfortable. We are thinking of returning once the Aspen leaves turn so we can stare at a mountainside of yellow Aspen.
We had a great family get away! The pool there is great and super family friendly. We love to stay here!
Absolutely beautiful views of the river since property sits right on edge! Great pool and hot tubs, wonderful spa and great ski access as well! Restaurant was disappointing, terrible service but decent food
The location was excellent and the price for a hotel adjacent to the lift was definitely worth it. The service from the valets was outstanding. The room was pretty small and the service from some of the staff was poor, especially the gift shop/cafe.
Friendly staff, decent accommodations. Located out of the way a bit but the shuttle was nice. Also, the hotel was a little dated
I love the decor and the spaciousness of the rooms. The ski concierge and the lift adjacent to the hotel are both very convenient. The resort is maze-like and the signage is difficult ti see. The carpets need an upgrade
The service was excellent and very knowledgeable when it came to choosing a restaurant. The facilities such as the infinity pool and hot tub were unbelievable. Loved every bit of our stay. Look for those rare off season rates for a fraction of the cost. Nothing
The Vail Cascade was terrific! We were greeted very warmly by the wonderful staff even at our late arrival time! The hotel is lovely. We had a creek-side room with a view of the creek. It was so nice to open the patio door to listen to the creek, so relaxing. The pool and hot tub are terrific! Beds were superior to any other location on our tour of Colorado. Minor detail: There was no mention on the Kayak site of the resort fee of $27.
Everything. I stay here often (approx 8 weekends during ski season), and I am treated as such. There is a warmth about this place that feels like home. The beds are heavenly, and having the ski valet and the lift right outside of the hotel make this place a complete package.
On-site dining was amazing! Relaxed atmosphere with high-quality, unique and well-prepared dishes for a bargain price! Rooms were clean and well-appointed. We had a small balcony opening to the river (recommend this, rather than court yard views). Pool was overrun by family pitching a football despite the crowd and small children getting hit and splashed. Staff could/should have stepped in for the comfort of all. We relocated to the health club which has a quiet pool and hot tub.
Right next to the mountain and within walking distance to everything in Vail Village. Bathroom was a bit small and room a little dated.
We enjoyed our stay very much. The staff were friendly and helpful about recommending hikes, walks, and other activities. The breakfasts were not the same each day and offered a good variety. I enjoyed the pool for a few hours! Overall, it was a positive experience! The room was a bit cramped. Not much space to move around. I wondered if they offer a smaller room on Kayak? We also did not have a balcony although some rooms had them. The hot tub closed at 8.PM. We weren't able to use it although we could have if they kept it ope until 10PM. That was disappointing.
This rental was in a perfect location to get to the slopes. It was huge and very comfortable. We loved the hot tubs and heated pool!
We go to Vail a couple of times per year. Sun Vail is a quality hotel with a mediocre location. The prices are great, the condos are great. You can stay closer to the lifts, but they have a ski locker at the gondola so why pay more for a shorter walk home.
Proximity to Vail Village, central location. Parking was difficult.
bad value and very pretentious staff
great stay in the best location, breakfast included, complementary open bar in the afrernoon, valet parking, great price compared to other hotels around.
Great location right in town. Nice to be able to leave all your ski gear right at the mountain. Excellent, helpful staff.
Great location. Don't use the facility parking. Loud party in the middle of the might
Location can't be beat Poor responses from the gentlemen at the front desk. Hotel couldn't provide any extra pillows when asked why claimed the hotel was sold out. Hard to believe.
Great location, nice rooms, The food in the Restaurant was not what I expected for the money I paid. Receptionist was a little miss leading.
Breakfast included; can't beat the location. Loud bar underneath hotel
We love the location,the European atmosphere and the comfortable rooms. In the summer you park free in the public parking deck that is located a very short distance from the hotel.
Great place, but for the love of pete, get/download a map of the area. We didn't, it was darn near impossible to find it and since our cell coverage ditched outside of Denver, we were lost. Actually had to ask (!) a different hotel clerk. There is limited parking for $15 a night, no biggie for us, the public lots are free in the summer. And it was spendy (almost $200) for one night.
Wonderful. Cozy. Friendly. Clean. Extremely comfortable. Perfect location. Great food.