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Rooms. Service. Location.
Outstanding customer service from staff at all access points. I also appreciated that while they do have an award-winning fine dining restaurant, there was also a more cost-effective cafe within the hotel for more simple breakfast and lunch options. The location is a plus; we have stayed at other hotels closer to the water but we wanted to be further in the heart of downtown to be closer to art gallery & shopping; Rosewood Hotel Georgia was perfect. Thank you Kayak for making luxury a little more affordable!
Excellent furnishings. Nothing.
Service was impeccable. Facilities were well kept, rooms were beautiful. A bit pricey without a discount, but absolutely amazing.
Everything was delightful, except for figuring out the parking, which was also expensive, as all downtown parking is. Perfect location, lovely staff, extremely comfortable rooms. And to think we almost stayed at the Four Seasons! That we didn't get to stay longer!
Best hotel for service and ambiance in Vancouver nothing
Comfortable room and quiet floor. Nice to come back to a lovely room after a day of exploring Vancouver.
A truly great boutique hotel in an excellent downtown location.We usually prefer to dine out at night,but could not resist the lure of the wonderful atmosphere & superb food in house.I suspect all staff are highly trained in delivering excellent customer care & certainly they deliver it.The Wedgewood was a wonderful experience over the four nights we spent there. We would be cranks if we did !
Superb location, the most comfortable bed I have ever slept in. Elegant setting. The 2 of the restaurant staff could be a little on the snooty side!
Friendly professional staff Delightful breakfast in the beautiful Bacchus lounge Spacious room with quality linens and L'Occitaine products Great value Excellent location
The location is excellent. The service was first class. The restaurant 'Bacchus' was also excellent. I would definitely stay there again.
Great bar and restaurant. friendly staff. very comfortable / luxurious rooms. windows are older not well insulated for sound. A bit noisy as it is downtown
Everything. From the most helpful and friendly staff, all of them, to the attention of waiters, bartenders, up to the Manager who stopped to chat while having breakfast. The room was large and well furnished. Not Applicable.
excellent service with large rooms, and a very good location in the middle of the city rooms are bit old, but do have large flat screens TV
The room and the food. The hotel offered a free breakfast, but there was confusion with the on line booking. The offer system should be clarified. With other hotels offering a free breakfast i.e. Opus Hotel, the on line booking for the coupon was much simpler.The Hotel did honour the free breakfast.
Our room was very comfortable &the hotel location was ideal for getting around Vancouver. Meals in dining room were v expensive, especially breakfast & frankly I've had better hash browns at MacDonalds. We had a comparable breakfast at a similar hotel in Seattle that was 25% cheaper & and of better quality by far. I just hate to be taken advantage of in that way. The box of chocolates I received for staying didn't make up for poor food at an outrageous price - even if this is a luxury hotel.
Amazing staff, clean, beautiful room with deck. And the most comfortable beds and bedding.
n'espresso maker in room. big tub. fireplace in room. saltwater pool and hot tub open year round. awesome concierge. housekeeping noticed I'd bought a bottle of scotch and proactively left me proper highball glasses for it! not really any view
The room huge, staff caring, hotel conveniently located in downtown, and awesome. Busy street during day because of near by building construction but not really an issue. Still quiet in room!
Very friendly staff, very customer oriented. Clean, nice rooms/suites. Great location right downtown. Just a little mold on the grout in the bathroom.
Everything was amazing, I can't wait to go back! Nothing. Everything was great
Extremely helpful, friendly and dedicated service. Unfortunately, we were in and out quickly for an early flight, but everyone was terrific in getting us checked in, fed, and out the door to the airport on time.
We arrived early in the morning from a cruise ship. The staff was so welcoming. We knew at 9am a room would not be available...so we went off to explore Vancouver. 30 minutes later we had a cell phone call that our beautiful room was available. I don't want to rant...on and on...so all I will say as a previous owner of a meeting planning company that needed to book high end hotels for my VIPS...this is a very classy and comfortable property at a wonderful rate. WE WILL STAY HERE OUR NEXT VISIT TO VANCOUVER. Thank you for a wonderful stay.
I was in Vancouver for one night for an early AM meeting. I had a long day of work and travel before checking in and the staff made me feel immediately welcome. My room was spotlessly clean and very comfortable. I regret not having more than a few hours to take advantage of this property. No cons to report
Staff was so nice, car to take us to dinner, beds very comfortable, big bathrooms, luxurious robes.
The staff was very professional and friendly. Very classy overall feel to the style of the hotel. Their was nothing I disliked about our stay. Would definately stay here again.
Great location. Beautiful room including living area and outdoor patio (had a fifth floor corner room with two walls of window). Incredibly efficient and friendly staff. Surprising inexpensive. There was construction going on across the street. No fault of the hotel but did make for a mixed view. Shows that the city is bustling and the concierge immediate apologized to each new guest instead of making excuses for it.
the crisp clean looking bed, made you feel comfortable before you actually snuggled under the sheets. Upon arrival at the hotel approached by very friendly valets and made you feel valued.
The bed was very comfortable and the air conditioning got the room nice and cold. The room was outdated and not as advertised on the website.
I've stayed at the Sheraton before. The location and value are great I was put off when the woman at the front desk ask me to email her my confirmation receipt upon checking in. In addition, there is a night club very close by that was in full swing until 3am. I was in town for an event and needed to get up at 5. Needless to say, I didn't sleep well.
It's a great and pleasant stay
The hotel is centrally placed in the city and an easy walk to most of the major locations. The employees were very helpful. The facilities were clean. The price was very reasonable as well. I would definitely stay here again. Our room in the evening must of had some young kids nearby as music was heard along with laughing and voices through the walls or possibly through the ceiling. That was the only inconvenient part of the stay.
The staff were very kind For the south tower: The Lobby, the entrance and elevators were not four star at all!
Staff is most friendly. Restaurant choices were poor. The only sensible thing to do was get room service which is more costly. Very few options offered at the restaurant as opposed to room service. Parking even for a hotel guest was too pricey. They didn't clean my room the second day.
Bed was so comfortable I didn't want to get out of it!
Great hotel,location staff etc. stay here and you will have an awesome time! Aloha
The staff was pleasant and was very helpful and prompt in correcting my reservation. Telephone assistance was a little slow in response. I had to wait for 3 minutes to be transfered to the appropriate department. I don't understand why the oper could not help with simple inquiries.
The location was perfect within walking of excellent restaurants and shopping. We also enjoyed the clean spacious rooms and the comfortable beds. The live entertainment in the lounge is always makes for a nice evening. Although we were just visiting the city, our stay at the hotel made the visit better. The staff was most helpful in directing us around the city---even to the Japadog stand near Smithe St. There are no negative comments about our stay at the hotel.
Location, location,location 2nd Visa charge - not too sure what it was for
Place seemed very clean. Staff was flexible and friendly. The price seemed to be a good value for such a large room given how expensive Vancouver is. I paid a fair amount more for a space 1/4th the size in NYC. I liked that they had a pool, jacuzzi, and exercise machines. The views were great and the rooms were very spacious- both a bedroom and living room, so good for families or small groups of friends. Great location- close to sporting arenas and an easy walk to the skytrain stations. Housekeeping was very accommodating. The large suite style rooms work well if you need to spread out for a longer trip or make room for family members. Comfortable and unpretentious. WiFi? Forget it. Didn't work at all. The friend staying with me was an IT professional who told a staff member part of what the issue was, but the staff member didn't seem to have the technical knowledge to fix it. I just gave up on it after trying many times over several days. Don't come to this hotel if you need WiFi. I was glad they had newspapers to read instead. Cable channels seemed disorganized and lacking in selection- no in-room channel guide provided. No free breakfast either; I was paying a lot for the room and this should have been included. The $60 per night place I stayed the first night I was in town did offer this, and the price for this room was much more spendy. And yes, the place was spendy, but was not modern, upscale or trendy (in the best sense of the word).
I have stayed in downtown Vancouver many times. I don't know how I hadn't heard of the Rosedale before looking to book this trip online. Check in was quick and easy and they let us check in 2 hours early. The hotel is clean, the service was excellent, our requests for extra towels and coffee in the room were fulfilled literally within minutes of the requests being made. The location is amazing. We had a fabulous meal at Rosies Restaurant downstairs. We will definitely book there again next time. Make sure you put your "Do Not Disturb" sign out when you go to bed. The maid knocked on our door at 8:15 a.m. We were up...but what if we hadn't been?
Room was quiet and clean We had asked for a suite with 2 bedrooms but ended up with only one bedroom and two beds
great room layout for us, having a separate sleeping area. Conveniently located to get to BC Place Stadium! friendly staff and clean hotel. waiting for the elevators and walking through the front desk area to get to and from the pool.
The bathroom was in poor shape. No water pressure and the toilet didn't flush properly. Room 1402
Traveling with kids, it was great to have the different living spaces/sleeping areas, and the kitchen.
large rooms, lots of space, great location in heart of Vancouver city
We love the proximity to BC Place stadium. Yes, we had booked a room with 2 queen beds and a fold out sofa and were put in a room with only one bed and a fold out sofa. There were no other rooms so we could not change, nor was there a reduction in price. Bed was too hard for our comfort.
I arrived very late and left very early. The suite was great. The wake up call came in. A brief but positive experience.
Convenience to Orpheum theatre N/A
Professional hotel staff. Large and clean room. Very well located in Vancouver downtown. Highly recommended hotel.
The hotel was in excellent location, you can walk to many restaurants, museums, Auarium, the shore, etchowver the location comes with a price tag (expensive due to the world cup) and Parking cost way much per day. The staff were excellent.
Staff was excellent. Very friendly and helpful. My room was clean, which was most important, but it really needed updating.
friendly professional service, especailly in the lobby. great location bathroom no ventilation, inconvenient location of electricity plugs, no slippers
I liked the location most of all! The beds were very comfortable. Loved the dog at the concierge's desk! Wonderful bath products! A bit tired looking. Needs a ceiling fan in the room! There were 4 of us staying in our room, but we NEVER had 4 towels! Each day, we had to call and ask for another towel.
The service was impeccable from check in, to concierge, to bartender and wait staff. The lobby and public areas were beautiful as well. The room was large. The room was really run down. The carpet was old, buckling, and had stains all over and the furniture has seen its best days long ago.
Beautiful place to stay in a great location. Great people and they helped me get a refund from orbits. The bed was not very comfortable - ended up with quite a bit of back pain afterwards. The pool needs some updates too.
The staff was fantastic. The location is fabulous and close to everything you would want to do in Vancouver City Center. The hotel is a beautiful building. Vancouver is a beautiful city and the Fairmount made it even better. Very little noise for being in the heart of the city. Wi-Fi fees are a huge joke, but not exclusive to this hotel. This should not be seen as a bad comment for this hotel. It is just another way hotels are trying to make more money. If you can, try and book your stay with Wi-Fi included and ask for a discount if one is available.
I liked how comfortable the bed was. Had a great night sleep. Pool and gym were nice. We didn't plan our trip but the concierge Sabine was lovely and more than helpful when she gave us a map and told us what my husband and I might enjoy. Great location. Parking is about $40 and wifi was $25. I would suggest this hotel for business men looking for an extended stay. The room smelled a little musty but that is expected for an older hotel.
Comfortable bed and allowed us to check in early and out late. We received a room that looked like it had been added in as an afterthought. Bathroom was extremely cramped and the door did not close, and the view...well if you like looking out the window and seeing a green tarp, this is the room for you. On the positive side, if you need absolute dark at all times of day, it would be perfect.
The location Way overpriced compared to service and how old and outdated the rooms are. The bathtub was peeling, the hot water would go away in the sink, you had to constantly regulate it. They don't tell you ahead of time the cost of parking, which was almost $50.00 a day, otherwise I would have looked for an alternative, they just hit you with a bill dropped in front of your room door on the last day of your stay so you don't yell at them at checkout.
Very nice room, staff and facilities. Loved the pool and gym The directions to the hotel should be more specific. The main address of the hotel is on a street which does not have any valet or concierge presence. We had to go inside to figure out how to get to the main car entrance of the hotel. Also, the parking prices (50$ per day) should be mentioned upfront so that there are no surprises
Spent close to 20 minutes waiting in line on Thursday night for cab A cab was only available if someone was arriving in a cab, then you could grab it for yourself
We were looking for a place to spend our last night in Vancouver after being at a marquee hotel for a conference for a few days. The room was small but clean and comfortable, so it perfectly matched our expectations. Free wi-fi and a 20% discount at the pub downstairs were bonuses.
Liked Irish Pub on the first floor, clean room and convenient beds Noise from outside after party crowds, air conditioner vent faces one of the beds too directly, no refrigerator
The lady that checked me in. That's about it. Started with no early check ins, we were a few hours early. We ended up having to walk around downtown Vancouver for four hours before we could get in our room; which is understandable...but they didn't offer luggage storage, and they didn't suggest any things that we could do in the hours we waited, (in fact we wre pretty much ignored until check in time). We had to pack our entire car in the trunk and keep checking back on it. When we did finally get checked in, there was a fight that broke out in the lobby between a man and who I believe was the manager of the hotel. Our bed was uncomfortable, it sunk like a hammock. The lamp was broken & there was little to no light. I was charged for four people but ended up with only three, and they couldn't give me a refund for the one person that wasnt there. Also, they failed to mention that we get 20% off at the pub downstairs until we already ate & paid.
The location was convenient, staff was welcoming and helpful, breakfast on site for $18 for two, 20% off dinner in Irish pub on site, computer and printer in lobby for orintg our boarding passes, room was quiet at back, jacuzzi tub. Elevator broken so half off, great value at $67 plus tax. Walk up, but we didn't mind. Front rooms on Granville may be a bit noisier, not sure. We asked for at the back.
The hotel room was very nice and clean. We could tell that it had been recently renovated. Free coffee in the lobby all day was a nice touch. KAYAKs site clearly stated that the parking was free but when we checked in, the hotel staff said that the parking is never free. I am currently going back and forth trying to get reimbursed for the parking that I had to pay for. Had I known that I would have had to pay for parking, I would have stayed elsewhere. Especially since the parking lot was not covered and the hotel is located in an extremely active nightclub area. I worried about my car the whole time and the management was rude to me when I tried to explain my issue.
Staff was great, very helpful and kind.
Professional, helpful staff Clean room, no odours Too much noise in the small hours from Granville Street partiers Bed was too soft Small room, tight quarters
Bed comfort, bathroom, wifi. Too much noise from the street - needs triple glazing.
The downtown location was excellent, good price, clean, and friendly/helpful staff. The beds were very comfortable. The rooms needed some updating: a fresh coat of pain on the walls, maybe some new furniture. Everything seemed a little worn. The hotel is also right above a bar and close to several night clubs, which meant a lot of noise and light from the street at night.
Staff curteous/friendly Handicapped had to enter hotel thru noisy pub
Very good location and good deal for the money. It might not be a good place for families being above a bar and night club and on the busiest party street in Vancouver.
Everything else was great. The fire alarm went off and we were all evacuated. The firemen came and it was a false alarm. We went back to the rooms and it went off again. We were asked to evacuate a second time but the cleaning crew told us not to pay attention and sure enough 1 minute later it stopped. The firemen came a second time and the assessment was that the equipment is outdated and needs to be updated. Kind of a crazy morning.
It was a comfortable place for our overnight in Vancouver. Close to restaurants and skyline terminals. It was very comfortable and clean and I loved it!
The wireless internet connection was AWFUL despite coming included w the room. Couldn't get online and it was really difficult to connect.
Close to all the places: downtown, beach, restaurants and shopping area Could hear everything inside the rooms. Staff kept asked four times about check out which is ridiculous service. The in room dining service was poor. Nobody answers phone call.
Location, location, location. Close to opera house, Gastown, and great restaurants. Loved the fact that carpets have been replaced by hard flooring. Very quiet and clean. A little on the expensive side for an older hotel with few amenities, but the location is worth it and the beds are comfortable.
Great downtown location, within walking distance to everything The staff was, at times, short and unaccommodating. Our room key had to be replaced 3 times due to it not working in the elevator.
Location, price, comfortable room
In front of the stadium and right around the corner from many many restaurants, stores and sights.
Great service from check in to check out. An unfortunate power outage was scheduled that day I arrived, but the power went on right when I came back to the hotel (2 hours ahead of schedule). Timing was perfect. The room was beautiful and simple, with very comfortable furniture and soft sheets. I ordered room service and they were quick and the tiramisu was delicious!
Loved the included bikes and steamroom It appeared that we arrived during a meal break or such as there was only one reservationist at the front desk who became overwhelmed trying to check in three groups while answering the phone, etc.
Comfort, cleanliness, fantastic night skyline views through floor-to-celing windows (we stayed on 27th floor), professional hotel staff, convenience of having a small kitchenette, excellent downtown location. Highly recommended!
Location Near Orpheam theatre!
We booked a suite with a separate living area and bedroom. The living area included a wet bar with microwave and dishware which we were not expecting. It was a nice surprise, so we got takeout Chinese and brought it back to the room for dinner and could eat it on real plates and with real silverware after reheating it in the microwave. The bed was super comfy, the staff very nice. Would certainly return there if coming back to Vancouver Only two elevators, one was being repaired the morning of our departure so there was a long wait to get down.
Helpful Concierge team with reliable restaurant recommendations Would have liked more self catering facilities
We were first time visitors to Vancouver & Victoria, staying seven days. We wanted a hotel room suite, on Robson St., w/a kitchenette & a view. Westin Hotels are quality hotels, in the states, and at the time of our visit the Westin Grand Vancouver/Booking.com had a fantastic special rate, for a corner suite. We were very pleased w/the suite, the hotel, the staff & the services. Everything seemed just fine. One suggestion: Suites/rooms w/refrigerators: The refrigerators need to be a little bigger, to accomodate items guests might need to refrigerate, during their stay.
We really enjoyed our stay at the Westin Grand. The executive deluxe suite was smaller than we expected, but it was nice. Chad and Nicola and Jessie were extremely helpful and friendly in the restaurant at breakfast. (We had coupons for breakfast, which was wonderful.) We really enjoyed eating a fancy breakfast, followed by cheap and tasty eats later in the day. (For example, Mongolian barbecue and Egyptian and Asian fast food are all within an easy walk of the hotel.) Overall, the hotel was great, but a little expensive. Even though we had internet and free breakfast, the price of the executive deluxe suite was high, given its size (relatively small).
very pleasant suite with good facilities - eg large televisions in sitting room and bedroom, well designed 'kitchenette' for preparing drinks and snacks, extremely comfortable bed with masses of goosedown pillows, outdoor pool and hot tub with steamroom and excellant showers
The pool, hot tub and fitness area were fantastic. View from the room and location were also great. Checked into a dirty room, with stains and hair in the sheets. Had to pay for Wifi, for $400 a night
Set in noisy area of Downtown Vancouver
Hotel had good parking. Convenient. Hotel room was not ready til very late post check-in. Suite was much smaller than depicted on the internet and in discussion with them. Room service at the pool-side was horrible.
Location, accommodation & staff
Room was clean and the staff were friendly. Pool and pool deck were very small. Fitness center was adequate but nothing special.
friendly staff bathroom light switch out in the hall far from bathroom. bathroom door will not stay open. noisey. room half empty. plastic floors.
Room design, cleanliness, attentive staff water pressure for showers, expensive in-hotel breakfast
Great central location and beautiful amenities. Nice perk having nespresso machines in the rooms.
We stay at Hotel Blu every time we go out to Vancouver! Our favourite hotel! The rooms are so nice. We definitely recommend the loft room. So nice and modern. Always a blast!
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The location is ok. Very bad experience!!! The hotel provided a room with a very bright light right outside of the room window. The light is ON whole night and make it very hard to sleep well. Front desk only say 'will send someone to take a look' then nothing happened.
Being in the downtown vicinity & close to the Granville Island. Cheap. Got free parking deal. Outside noise comes in right through, heater noise quite audible, air vents dusted, dryer cord length is literally 6 inches long.
Quick and easy check-in/check-out. Free parking. Great location between shopping districts.
location and room, bed, cleanliness floors are very slippery in and around fitness restroom
This guest did not leave comments about this hotel.
Very comfortable room, with a great view. Bathroom was somewhat cramped, and the bathroom fan was very noisy and useless.
Excellent value for the price. Nicely modern updated rooms and great location. Free secure parking and wifi. A top 3 star hotel. Would definitely stay there again.
Staff dealt with the many problems encountered. keys repeatedly did not work, TV remote did not work; room service ignored do not disturb, electrical outlets did not work, coffee service is a joke, could not control room climate control
reasonable price that included parking. Pretty good location for the things we were doing. had an issue with the safe. But, the staff did get it resolved.
boutique hotel with cool feel to it. Helpful staff and located near good nightlife right in Yaletown
compact&fuctional layout--great staff/service--central location
In late Wed, out early Fri. So admittedly, it was very brief. I suspect I would have enjoyed the stay higher on a better floor. I was on 2, and they also have meeting rooms. So there was an extra level of crowds (more a large group) and their noise, to go along with my stay. Would only really have been an issue if I had wanted to sleep in. Which I didn't. Next time: a higher room for sure. Location was great! Staff was super friendly and helpful. I'll give it another shot for sure. Also, I didn't get a chance to check out their bar. So that may have been a big plus as well, and might have elevated the Facilities rating from OK to Good. : )
Every aspect of the hospitality is of high level, to the minimum detail.This creates since the beginnig a pleasant sensation.
Your staff were extremely pleasant, our room was very comfortable you had thought of everything to make our stay very enjoyable. I liked the fact we even had an umbrella for our rainy walks. I liked everything about the hotel and couldn't improve on anything.
the welcome, the very friendly, helpful staff, the ambiance in the bar, the great bathroom, the equipments in the room, (CD player with CDs, I pod player....) all these things makes a stay so much easier, as we can feel a little "at home"! no slippers in the room, a little dusty, specially on the dark wood furnitures,
over all everything Not as soundproof as one would expect. We could hear the fellow on the phone next door.
Fun, hip hotel!
Perfectly located next to shops, bars and restaurants. Right across from a skytrain station so very easy to get around. Cute modern decor.
The staff was really friendly, helpful and accommodating
Very convenient location. Yaletown is a fabulous neighborhood.
The move from a noisy room! We asked for a move to a quieter room at 11pm as we were above a nightclub... this was after requesting a quite room upon booking!
Ramada in Seattle much better value and comfort.
good value for money,location
I liked having a space that had a separate bedroom, and a balcony. Housekeeping walked in without knocking, when my husband was on the toilet. We had the "do not disturb" sign out. Because of my health issues, I sleep in the day often. At 7am the next morning, they knocked and tried to get in. I flipped over the latch to stop them from entering. Next day, they tried to enter again before 8am.
Great family room set-up if travelling with kids.
The location was perfect with restaurants, shopping, and clubs just down the street. The rooms were huge and very clean. Only complaint is the noise from the construction happening behind the hotel but there are earplugs provided in every room, so this was minor.
Very little...it was a dry roof over our heads for one evening is about all I can say. I did not like how noisy it was. We were kept up until way past 4am due to people yelling on the street below...please invest in soundproof windows!!! When I told the front staff how upset I was, they asked me what I expected?? Very poor customer service. We will never stay at this hotel ever again...
Billing should be given during the night prior to departure. There is no need to spend time in the early morning waiting to be done. Staff are nice people.
I liked that the parking was underground in a secure environment. Guard and guard dog signs were posted at the entrance. I enjoyed my stay and the view of the city from my balcony was awesome. There was a lot of construction going on in front of the hotel and they started really early. Of course this is of no fault of the hotel.
It was convenient and met our requirements such as having a microwave. It was very noisy because of the proximity of nightclubs.
Staff were friendly and helpful, room was clean and well maintained. I enjoyed my stay, could of done without the snowfall earlier in the day!
Location was good and staff was most helpful for our one night stay
I like how easy it was to register and stay. Paying for parking as an additional cost is always a little back handed. It might be nice if they included parking as an option when making a reservation.
Very quiet, incredible location for nightlife and dining, extremely friendly and helpful staff. I highly recommend the burrard and will be staying here again soon.
The advertising, decor, and overall theme of the hotel has a purposely kitschy vibe -- it was playful and charming. The staff was friendly, the room was clean, the free wifi was quick and responsive, and the location was very central to all of the sights around town that I had in my plans. The bed was comfortable, and the furnishings & amenities certainly met my needs. There isn't a lot to criticize. The room was a tad small, but as a lone traveler, this didn't bother me at all. The location is next to a hospital, but aside from occasional flashing ambulance lights, there wasn't really any more noise than I'd imagine one would hear being adjacent to any street in the city.
Simple. Perfect location.
Went to vancouver to take in a cannucks game. Great location enjoyed use of bikes. Bikrd around town and to the stadium/arena. Great food and bars nearby. Brief but we'll planned power outage related to upgrading to a system issue was performed midday and had little affect on my stay
Lobby was nicely decorated. Ice machine didn't work on the 5th floor. Hallways could use an update. Room was decent though, I bit on the small side. TV volume was broken.
At first glance the outside facade of the hotel looks old and fairly low standard. However, once in, the lobby is comfortable and the staff friendly and helpful. The room was clean and it was obvious that renovations were done quite recently. Our room faced other buildings away from the main street and was quiet. We didn't use the elevator because we like walking up the stairs. As it is an old hotel, the halls were narrow and the carpets weren't new. The area leading to the hotel is low grade: vagrants, homeless people, tattoo parlours, mentally deranged persons seemed to be the staple of the place. Consequently, a strong odour of urine permeate the air and rubbish here and there deface this otherwise clean city. Once you get away from the main drag you meet "normal" and friendly people and you are, after all, close to all what the downtown Vancouver has to offer.
I had a death in the family, and I was not very happy that you would not let me change the reservation. I was told that my mom's passing was "not extenuating circumstances" and so you guys would not be able to make any changes or to refund the money. I thought that was very unsympathetic to say the least. So I stayed for 1 night while paying for 2 nights. Not very compassionate of you. I will now think twice before using your services.
big bathrooms comfortable beds I found the hallways a little confusing
No central heating so a space heater that was too hot or too cold and dried out the air in the room
The location on Granville is great, but right next to a nightclub that kept you awake all night with rumbling throughout all of the walls the entire night. The nightclub right next door to the hotel, Twelve West, kept us up the entire couple of nights during the weekend with rumblings and sound through all walls the entire night.
Pets allowed The room looked clean but once we uncovered the sheets there was hair and crumbs. The bedsheets weren't changed, good thing the cleaning lady was just outside the door so I ended up changing the sheets myself. I told staff but they didn't do anything about it. Tip: Don't book through a website. I paid $280 for a two night stay. They took out $50 or $60 on top of the $280.
Great location! Close to Granville island, near yaletown and on a street close to all busses going other places. There is a loud club that had bass blaring so loud it shook our walls until 3am. Small room.
Easy location. Chemical smell coming from hallway.
Location Got stuck in the elevator almost right away, then asked for extra towels that never came and there were huge coffee stains over the duve cover. Again just all in all not worth the price for one night.
The staff were great. Very helpful. Right when you got off the elevator on 2nd floor there was a weird smell.
What makes this place so odd are the number of things where the reality doesn't m
This hotel was conveniently located for downtown shopping. The staff was nice. The room was very efficiently laid out so it didn't feel small.
Room is clean, spacious and comfortable. Staff is friendly. A little bit cold at night but I think it's due to weather in general. And staff helped me very quickly when I need support for temperature.
We had a terrible fligh, and our consierge was very accomodating, and cheered us up by going the extra mile. There was a Q-tip in my room when I arrived.
hotel staff were very friendly and helpful. the room was perfectly clean and big. air conditioning very good. everything about the place was great, breakfast especially!
Every thing at Cascadia was pleasant, it located a few easy blocks from the main shopping areas with bus stops close by. Other guests and staff were friendly, there was a nice feeling when in the hotel. The room was very comfortable and clean, with great little kitchen, for when travelling with family who like big meals 3 times a day. The included breakfast with tariff was a great way to start the day. The breakfast times could state that the finishing time is not only for entry but when the kitchen closes.
The triple sheeting, room with kitchen facilities, excellent and co-operative desk staff, delicious, varied breakfast.
The room was very quite, even being next to the elevators and the bedding was great. We did not use the kitchenett but it was nice. The elevators were slow and a real pain.
All the staff was very friendly, excellent service in bistro, great view of mountains and seaside. Was there for anniversary would go back without hesitation. The parking taxes that weren't listed, one young group of guests above our room fighting on the veranda outside until 6am,nothing was done to quiet them.
It has a very excellent location in the city of Vancouver. I also liked the staff particularly at the breakfast lounge. The breakfast can stand some variation - maybe bacon or ham can be interchanged with the sausage on certain days. If you stayed for only one night, it would have been okay but we stayed for 3 nights and having the same fare for 3 mornings is a bit too much.
Warm, friendly, helpful welcome, Great attention to customer service. The managers reception was a nice touch. A very good breakfast included in the price. No
The rooms are exceptionally well equipped. Cooker, microwave, dishwasher, crockery, glassware etc. Pull out bed. And very spacious. Staff polite and helpful. Bar has good and good value meals.
Location, room, breakfast, staff, all great
I really enjoy staying at the Y because of its location downtown and it is not overly expensive. It suits us perfectly. It is safe, clean and all that we need when we stay over in Vancouver. I guess that if I had to pick one thing about the room that we stayed in, it was the shared bathroom. Next time we will opt for the more expensive room with the private bathroom. Our neighbours did not close their door to the bathroom at night and I worried about them. (We closed it for them).
Great location, bed was comfy. Shared bathroom with the adjacent room had no way to know when someone was in. There should be a sliding sign or a light or something to tell.
Location and secure parking
Close to many restaurants and shopping. A good value overall but only if you plan to be out and about. Cramped and noisy. Thankfully hotel staff did move us to a higher floor after the first night.
Great cocktails at the wine bar, staff was very helpful, location was great
It it centrally located to the Granville strip so it's close for all the nightlife The elevator was broken, the walls are paper thin you can hear everything and because the building is old the floor creaks BADLY! The people above us kept us up all night and day walking around right above our bed. Their floor/our ceiling was a night mare! I had to call the front desk twice to complain and try to get them to stop pacing yet nothing happened. It's a cute neiche hotel but I wouldn't go back.
Trendy decor simple comfy rooms Slow elevator
Location is good. Bed was comfortable. Staff was good. I Would have given it a better rating except for: The room smelled like a 3 day old burnt cigarette. Smoking is not allowed now due to Canadian laws, but man can you tell there used to be 20 cigs a day smoked in my room. I'm an ex smoker of about 2 years, so my nose might be a little more sensitive then others. But my friends who ere staying on the floor above me said the same thing.
Great location to catch the hockey game at Rogers Area.
Location Beds are uncomfortable
Good location. If you stay on the second floor just be prepared for really loud music coming from the restaurant/bar from downstairs until about 1:00 am.
Love the history of the hotel, great staff and a great location. It may be an old hotel with some cool history, but it could still do with some cleaner finishes like some new carpet and a better paint job.
Comfortable bed, easy access to everything in downtown,very near the waterfront where the cruise ships dock. .
Wasn't in the room for very long...but overall it was fine. Not flashy...nothing stood out...but no complaints either. Good location. Bed was comfortable enough. Noise was not an issue. Felt safe and secure. Did not try any of the dining options location in the building...but they looked good from the outside. Value for what we paid was acceptable. Would recommend if you needed a place to stay for one night if you were attending a concert or event. Things that could be improved: Showerhead - unless you are 5 ft 2 inches....it was way to low in our room...should be placed higher. Another electrical outlet would have been nice
Location was good Hotel was generally clean Booked the "Double deluxe queen" only to find that there was only one bed and the "room type" was double. To me that is deceptive advertising and the manager made me pay an upgrade fee to get the room I thought I had booked. The elevator broke for two days while we were there The TV in our room didn't work I will not be returning and would recommend others not stay here.
Our room was very clean and comfortable. The location was great.
Beds were comfortable. Great for an over night stay. Couple of stains on my pillow case (looked like mascara maybe). Elevators from the parkade were down and their was a lot of construction making it difficult to navigate from the parkade with luggage.
Great location. Need to use your room key to operate the elevators.
Location is great. Walkable distance to Gastown (10-15 mins), Chinatown (5-10 mins), Pacific Center shopping areas (10-15 mins), and BC Place stadium was down the block. Staff were friendly and there's a lounge on the premise. Couldn't check in until 4PM due to the hotel being fully booked the night before so they need extra time to clean on the day of before my family can check into our rooms. But in return we did getbeautiful view from our room.
It appeared nice online, but I was gross in person.
Hot tub not so hot
Great location, easy check-in and check-out. VERY noisy at night - noisy guests, lots of screaming and whoo-ing from club directly across the street.
Some helpful staff, nice beds Inadequate security, car broken into immediately in hotel garage.
Room bathrooms where a little tight.
We were very close to the Canada line for transport from YVR. Rogers Arena a close walk. This location exceeded our expectations. The elevators could use a good cleaning.
I liked nothing Definitely not worth the money the heater/fan box thing the buttons didn't work it was just cold air coming out I couldn't change it and the only way to turn it off why my unplugging it witch was dangerous for my baby it was 15.99+tax to rent a movie and there channel's were all messed up and the alarm clock was wrong ibwould j her stay there again and pay what they charge for the room
Staff were nice, however the room we ended up in, after specifying the need for a quiet room, was too loud to sleep in, even with earplugs. We will never go back there. Pay a bit more for a better hotel! Had a terrible sleep, thump thump thump all night from the Disco. Yes ALL night, it lasted until 8AM in the morning. Room 603. Thought we were high enough, we were not. Even with earplugs... thump thump thump. We will never go back there, and it's taken 2 days to recover from lack of sleep. Elevator was terrible, had to use stairs. Pop machine served water and drinks that were WARMER than room temperature. yuk
The peace and quiet The scramble at the buffet breakfast
Room was well equiped. Very noisy hotel. Also poor breakfast..
Bright spacious accommodation, friendly staff Minor stuff - fridge very noisy, & extractor in bathroom started up in night & wouldn't shut down - but this seemed to be a ' one-off '
Room size. The lazy when we were checking in. She wasn't helpful at all.
Location, size of room/apartment, efficiency and assistnce given by staff, flexibility to respond to specific requests.
Great location! Complimentary breakfast is amazing. The kitchen looks a little outdated but it's such a great space for the price!
The location was good the staff were helpful and polite the room size was ideal for our purpose and any problems were soon resolved. Unfortunately during our stay we were unable to use the pool and exercise facilities advertised when we booked due to construction work being undertaken and this was a big disappointment to us as we were hoping to have a swim and relax after a busy day in the city.We felt that maybe we should have received a reduced rate for our stay as you did not provide a service you had advertised.
Close to sporting events and concerts, nice place to stay, shopping and eating is close! Skytrain event for adults is great The streets of Vancouver, walk to far before it cleans up, not a kids scene
The suite was fantastic for a family of four. Used the facilities to save money by eating in rather than eating out. Very handy having two bathrooms. The breakfast could have been put out better rather than everything being in packets and cling film. The pool area was out of order due to refurbishment.
Room layout and space Poor shower set-up--shower curtain was a nuisance and let water get all over floor, bath ventilation barely effective
I loved the location and the size of the suites. The complimentary breakfast is nice, but contains too many carbs for my liking. They don't offer anything besides pastries and bagels in the morning and no protein.
Very helpful front desk staff, easy central location, good breakfasts