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Location of the hotel. Room Front desk staff not freindly though!! Charge eight euro for room service whatever the order is!
Excellent staff help, great position on St Marco, and very near excellent shopping.lso water taxis available right on the doorstep Because of the atreet , the rooms on the canal can be quite noisy.
The hotel was in a good position which enabled us to move around easily. Hotel staff were polite and efficient. Hotel offered 5 star quality and service,
Everythig was absolutely perfect!!!!!!!
fine hotel with fair price -
Location ... close to San Marco Square Service was poor. Room facing is poor.
Conceive is well trained & good -Hotel charges for hot water €7/-!! in room for taking my medicine/ Quality of food for Breakfast not of high grade - similar to canteen
When we were checking-out the money for our staying the hotel took twice from my credit card.
Location was great. Hotel was beautiful.
Lovely hotel very close to St marks but quiet ( we visited end Feb ), great service and nothing was to much for the staff. Would stay their again without hesitation!
This was a lovely stay in venice, the new refurbished room was excellent, The staff were very friendly and helpfull, no breakfast as that part of the hotel was closed at the time of our stay, but was not a problem as it is close to many resturants & cafe's. I would book this hotel if I went to venice again.
The location The aircondition didn't work well,so the room was a bit cold.
I thought at 370 euro a night breakfast should be included,I noticed American package holiday clients were being given a voucher for breakfast.
Our room was great. It was big, we were on the top floor so we had really high ceilings and lots of windows since we had a corner room. The location was great... close to the Grand Canal and San Marco's Square. The room very new and clean... we loved everything about it. When I see how expensive Venice is in general the hotel rate doesn't seem as unreasonable when you see what you get. When we booked the breakfast room was not finished so breakfast was not included in our rate. They offered us breakfast at the hotel for 15 euros per person. We thought it was a little expensive, but one morning we tried to find breakfast on our own on the streets of Venice and never found anything that good and it was still expensive. Venice is simply an expensive city.
We checked in early and the hotel provided a complimentary upgrade to a Canal View room, so we experienced the "post card" view of Venice from the room. The bathroom was 5-stars. We enjoyed our stay, but the breakfast could be improved to match the overall quality of the hotel.
The fact that we got what we asked for
The Rooms were excellent, clean, comfortable, excellently furnished and location Th bar area seating was too open, the middle bar had a television on which was not showing much and should idealy be turned off and replaced with music. Lack of complementary water in the room. The instructions to get to the hotel are inaccurate and hotel could be more clearly sign posted
Very nice and fancy place Nothing everything was excellent
great location, helpful staff, beautiful rooms, very comfortable bed
Location Friendly Staff Comfort Cleanliness Did not receive Early Mornight Call on morning of departure We had to awaken staff to pay our Bill - not a bad complaint Lucky we had our own Alarm Clock or flights would have been missed First Class hotel otherwise would re - book and recommend
The degree of engagement which respected our privacy needs. The location and comfort in heating, need for a quiet room and range of fresh foods at breakfast.
the whole experience,the terrace off our room was perfect the cost of the cheese and ham toasties at 4:00 am !!
This hotel was really very great, exactly as you see in the photos and can boast about it's location and all of its qualities. Overall i could only find very minimal points to be picky about which are: 1. the hotel is quite tricky to find (as with a lot of places in Venice), you would think directions would therefore be highlighted/mentioned on their website or when you are sent your booking details. 2. Half of the the breakfast staff were useless and not concerned with helping at all (the other half were completely the opposite and couldn't do enough to help and make it as peasant as possible). 3. The hotel decor and furnishings were probably very finely done at one stage, but things are starting tyo tire and wall trimmings etc starting to peel away, scratches and bumps in too many places.
The dependent at the lobby was rude. The room they gave was not ready, there was an empty champaigne bottle with the corresponding dirty glasses. To make matters worse, it was time consuming to resolve. The room we ended up with had two full size beds together, with separate linen for each, instead of a king/queen size bed. The waiters at the bar and common areas were rude. My husband and I were celebrating our anniversary. In 30 years this is the most we ever paid for accommodations AND the worst service we've received.
Westin Europa & Regina is a wonderful place right on the canal with an amazing staff and facilities Nothing
The hotel is beautiful like a palace. Location is excellent. They give you the feeling that your money is the most important thing for them. The ask you to sign several forms, preauthorize you credit card, and, it's a shame, lock your minibar during the last night of your stay!
The hotel staff were cold and rude. The room service was very poor.
Friendly, great service,comfortable room Difficult to find hotel
The location was excellent and staff was very helpful and supportive. The hotel is well maintained and charming. The room was well serviced. The hotel met all our expectations--beautiful premises in a charming part of Venice, well connected to visit near and somewhat distant sites of interest to tourists. Yes, the wall was water stained. I informed the manager by a note and received no confirmation or follow up.
Spacious Room, Ease of access to St Marco Square and bottle of champagne was given for our special stay. Booked a deluxe double room but was given a room on first floor facing another building which is under total renovation, noise starts from 8:00AM, can't sleep well and there is no view from this room, not even city view. Ask for ice buckets at 11:30PM, No one picks the call in Service Express.
The location was wonderful! The attitude of some of the staff was snooty and the check in and check out process took forever. We were getting off a cruise coming in and there were many people arriving at the the same time but leaving I was left standing for 10 minutes while the clerk fiddled on her computer and noone else was around. To be fair it was the same woman. The conciere also had staff that was either extremely helpful or curt and unresponsive to inquires. The staff was either very pleasant or very disdainful.
Very luxurious. Staff wonderful. Central Location on the canal with superb views and private water taxi station right in front. Room service excellent! The Westin sets the bar very high! TV channel selection poor.
The Hotel has excellent location and very good service There are multiple type of 'Canal view' rooms that may not always fit the description.
Location and personal attention
Profesionalism and kindness of staff.Location on Canal Grande 2 minutes walking distance from Canal Grande;
Location, breakfast buffet ,view Non smoking room had smoke odors from neighbouring rooms. Problem was solved by room change however ,thanks to helpful staff
Excellent location - 3 minutes to San Marco, good services, spa facilities in other location (boat transportation to spa), expensive services (wireless internet - 20 Euro, restaurant dinner for two - 250 Euro)
Position is second to none. The restaurant very very good and the staff too and the food was top drawer Our view out of the bedroom window was a flat roof with lots of dead pigeons on view. very disapointing.
When making our plan to visit Venice we did not know that the place is an island. The sight of water scared us at first on arrival .It became fun and visit to wonderland. The hotel met our expectation as big and reputable shops are within easy reach. we enjoyed our breakfast which provided good scenery of Venice. Nothing
Very friendly and professional initial welcome. Helpful advice from concierge
Superb location, gorgeous terrace with fantastic view, good food and very friendly and helpful staff! Enjoyed our stay there very-very much! only the price..... :-)))
hotel staff was helpful in all regards. The room, view and breakfast lounge were nice. we had to leave :-)
The location is excellent. The Staff were very helpful and cleaning service was excellent. Food was also delicious.
the quality and good taste of the decore. the sauna and swimming pool not working and the lack of apology or compensation for it
The rooms are well designed and the bedding and towels etc exemplary I think the breakfast could be much improved, it was a let down.Making the Internet connection was difficult.
atomosphere and comfort, very accomodating. Good service from staff
Great location, great staff and nice room. For the price, the breakfast was quite poor. Needed to be more choice of fruit, breads and cereals.
The staff was very courteous and helpful. The room was more than I expected and very comfortable.
Went to celebrate 20th anniversary. Stayed in a 3 star hotel in Venice before and this was certainly more posh and the price tag reflected that as well. Nice amenities that we were not aware of: breakfast was included at the restaurant, 30 minutes per room of private sauna, jacuzzi or steam sauna time per day. Hotel is a 5 minute walk to St. Mark's Square etc. Staff are very well dressed and say the right words, but I never sensed any authenticity, warmth, friendliness, etc.. I asked for assistance on several occasions from different people related to getting to the airport, a restaurant recommendation, directions, etc and the responses were typically curt and robotic. The only exception was the porter/bellhop from the Philippines, he was great. I would expect more from a 4-star hotel when I'm paying $400-500 per night. It was as if they didn't like their jobs. The same experience was noted in the restaurant which was located in the sister hotel next door. Doubt I will return given the opportunity.
Location, Confort No Complaints
Everything was amazing at the Palace Bonvecchiati, location is great, Staff so helpful! Would definately go back!
What I preferred in the hotel was the location. The room was nice, spacious and clean. The view from the room was not good. The breakfast was poor.
location, comfort and service. the coffee at breakfast was awful. strange when everything else was so good but even the germans were drinking tea instead!
There was nothing tol like about the hotel itself. The location was good. The hotel was not clean by any stretch of the imagination.Didnt like the dirt on the walls or the mould in our bathroom.
Staff was very rude We had lot of luggage there was no one to help take the luggage through the stairs. Charged extra fee If 2 person stay in the room. Gave us 2 twin bed room.
What was there not to like; an excellent location, well appointed rooms complete with beautiful Murano glass chandeliers, polite staff who were multi-lingual with excellent communications skills. Hotel Rialto is an ideal location for exploring Venice. The hotel is central to all major tourism attractions as well as shopping, restaurants etc. Water buses and water taxis are readily accessible from right outside the front door, making the hotel particularly easy to find for first time visitors to the city. I'd highly recommend Hotel Rialto. One very minor gripe, but not enough to spoil an otherwise enjoyable weekend stay; visitors to the hotel are offered a complimentary visit to a glass factory on the island of Murano. Guests should be aware that there is no such thing as a free meal, or in this case a free trip. You will be expected to put your hand in your pocket and purchase some of the very expensive glass products. Having said that, the glass is spectacular and you may well want to make a purchase on its merit, just be advised that this is a hard sell. Expect to budget at least €200 though it would be easy to spend much more.
Location is good We were placed in what is called "the Annex" - never stay there - it is accessed by a dimly lit alley way filled with garbage - no evalators and no view whatsoever. The Hotel Rialto should be embarrassed to count this as part of their establishment.
friendly staff supply of gluten free food
The staff is not customer service oriented. AC was not working and we were above 40C (110F). Couldn't sleep at all
location and price no
staff were amazing
It was right in the centre of Venice - great location with easy access to all other parts of the city. The room was very clean and comfortable and the staff were very helpful. It had a great mini bar. There was no bar or restaurant- no where to sit and relax that wasn't in your room. The room was quite dark, with windows opening onto a noisy lane-way and building work.
Perfect location. Bathroom was spotlessly clean. Small room with no view - not what we thought we had booked. Breakfast could have had a wider selection. Interior beginning to look a bit tired, and we only had one pillow each. Still cant understand Italian reticence to use duvets rather than blankets.
the quality of the room, the central location and the helpful staff
Location, food, shopping. Find the makers to see the range of fresh fish. Go to a restaurant with fresh fish on ice displayed outside. Excellent! WiFi was not available in the room. Computer in lobby did not work. Internet through TV in room did not work.
Staff members are polite and friendly, rooms were clean and spacious. Had their own dock and good location close to San Marco Square. Would recommend.
Its Venice! whats not to like???!!! But really, anything there is overpriced, but the staff was nice, our room was just fine, good size, clean. The restaurant was very good and its just the best location! They have a great outdoor area where you can listen to the piano every night while you eat or have a cocktail.....just wonderful. I didnt like that it was across from Giorgio Armani, literally! Spent too much!!!!
Location and the fact that they upgraded our room from Standard double to Deluxe double having a canal view whih was exciting and pleasant. Nothing
its location. I was very disappointed with the room and bathroom , extremely small and in my opinon it was very expensive. it was very misleading and for almost 600 euro it was not worth it. Was expecting a little luxury !!!!!
very good hotel, nice location, good facilities, good customer service. no
The location was perfect. There was an incident where some waste water was dumped in the canal when we had breakfast on the terass. could have been timed better as the smell what not nice.
The room given to us was amazing! It was clean, the beds were comfortable and we had the best view of one of the canals! The breakfast was very nice for italian standards, various pastries, fresh cappuccino, toast, meat and cheese, eggs, bacon and fruit and yogurt. The cleaning lady tried to come in in the morning even though we only stayed one night and hadn't checked out yet.
Friendly staff, interior decoration of the room and lobby The hotel is currently under construction and I could not see out of my window
A delightful room and facilties with very helpful and courteous staff in a beautiful city. The jacuzzi on the roof had wonderful views no it was great
The beautiful restaurant by the canal and especially our lovely balcony overlooking Venice There was no wine in our mini bar and we always like to have a glass of wine in the evening when changing to go out.
Location; luxurious design of the rooms; restaurant; roof terrace - absolutely outstanding view over the city
I liked the attentiveness and personal service which was given.Also the fact we were offerred an upgrade on arrival because our allocated room was not ready was a great bonus. Nothing
The facility was fabulous from the roof top dinning to the room itself. The staff was very helpful and polite at all times. The check in staff which seem to be managers is shared with the main hotel and this led to an extended check wait. This comment should not deter anyone from staying here is an outstanding hotel
With the fear of Bed bugs these days, I was very concerned, before arriving, but once we arrived and went to our room my concerns were totally diminished. The room was immaculate. no there wasn't anything I didnt like.
Excellent service by staff Room rate (price)
location location location the hotel staff - do like they care but they really don't!
The position of the hotel is right in the centre and it takes nearly 3 minutes to st.Marks sqr. And also the private transfer from the airport was so comfortable.
The rooms were just like Venice itself - fairytale like. Our daughter aged 8 felt like a princess. Our room overlooked a rather ugly covered inner courtyard.
Wonderful settings, excellent location, a beautiful building. Enjoyed the delicious "Corto Maltese" cocktail at the fabulous bar. The cost of the breakfast buffet at 110 euro per person a bit high to digest !
Meals on the balcony overlooking the Grand Canal and the location. No
Excellent service and hotel location. Constantly felt a part of Venice
Location & staff. The staff is excellent and very friendly. Cost.
Great location, attentive staff and service was great. The bar menu on the terrace could have offered some more choice and was a little expensive but the views were amazing. Would have been nice to have some wine in the mini bar and maybe some spirits available.
easy to find and for vanice that is a plus. nice public rooms. view of the gondolas was interesting and we did not find them excessively noisy as others had and we were on the first floor there were no comfortable chairs in the room just hard back dining type.
The views of the canal and the location I felt the breakfast was too basic for a four star hotel. basic. I expexted a better quality breakfast
Great location right off Piazzo San Marco & major gondola loading site made for interesting visuals and sounds.We had cool weather so opening windows were nice to have. Bit noisy but Venice is compact so is somewhat to be expected. Unfortunately the building next door was being renovated and jack hammers were running in the background most of the day.
The perfect location, just 3 minits from San Marco. Big confortable rooms Bathroom with no ventilation sistem and complicated way to reach the room from reception
Location opposite the Gondola park and for a first visit to Venice very easy to get to main sights bar supposed to be open until midnight-often shut by 11.30
It was so close to everything
location, staff and room view The walls in my room were a bit thin - I could hear everything the couple next door were doing and saying. It would be nice to have a kettle and some coffee and tea in the room.
the location, next to pier
Excellent location, free internet, helpful staff. It's 30seconds from St Marks Square and 8mins walk to the Rialto Bridge, excellent value for money (which is unique in Venice!)
Place of hotel is very nice. Place of hotel is very nice. But We had some troubles at hotel. In the morning, we had to eat with about 25 guys who look like a construction worker. I asked the reception, who they were, "ı don't want to eat with them in the same place", they were noisy, bad smell, not a guest of the hotel and the reception told us, they were tourists. If they were tourist, where were the couples of them??? I have been charged for that breakfast. And from 6 am in the morning I had beed woke up by the noise of house keepers. So much noise. On the corridor noisy clean bags... It was a bad experience.
I liked the style of the hotel; it so modern. I also liked the cleanliness of the hotel. The room was so small and narrow, and the food although was expensive but was not so good.
A little bit of luxury!! The interior design was beautiful, the bar/restaurant and bedrooms all were beautifully kept with lovely little details, particularly liked the complimentary drinks and amazing nibbles on arrival! The bed was very comfortable and liked the luxury linen sheets to! Overall a fantastic small boutique hotel.
Location/View - Right on the Grand Canal in Venice next to a Vaporetta stop. Amazing..... I expected a balcony large enough to sit on but was surprised that it was standing room only. The plus was that the windows provided a great view without having to be on the balcony.
Fabulous location as No1 Vaporetto stops on the doorstep, deal for older people and so close to all sights. Views from balconies junior suites are spectacular, ideal for first time visitors to Venice. Rooms are simple as can be expected in most Italian cities, take a portable kettle if you like a cuppa in the morning..no tea-making facilities in Italian hotels.Don't expect to sit on the junior suite balconies they are only tiny and purely decorative. Absolutely loved this hotel much more personal than the other big hotels, classical music piped through the hotel. Very quiet. Breakfast of scrambled egg, sausage and bacon along with other choices. Staff friendly and helpful. No Wi-Fi yet or internet use. Stairway carpets are a bit loose and could be dangerous to older people, also bedroom rugs are a hazard as they slip on the marble, we asked to have ours removed which the staff were more than happy to do. Bed pillows are a bit hard, we asked for extra which were delivered within the hour on the whole the hotel fixed any complaints quickly and always with a smile
Polite, helpful and friendly and perfectly located for exploring the sites of Venice.
the location is excellent but the personal and the service attitude is outstanding we loved being there. it would be ideal to have more space in bedrooms.
I taught the location was perfect,staff where very friendly,room was nice, breakfast was lovely. over priced
The hotel had a fabulous location -- right on the Grand Canal, not far from the Rialto bridge and directly at a Vapparetto stop. We checked in very early and not only was our room ready for us, but they upgraded us to a delux room with a canal view and a large balcony. The room was a decent size, well maintained, and all in working order. The breakfast room is a bit small when weather doesn't permit the use of the outside terrace for breakfast, so you may have to wait a few minutes for a table at breakfast.
The Hotel was close to the main attractions of San Marco and was located right on the Grand Canal which was lovely. The price vs the room quality really did not compare. I would expect a lot better for the amount I paid for the room. I'm glad I was there only for one night. However, the staff were very friendly and very helpful.
Convenience next to the San Angelo vaporetto station. Literally 10 steps! Large bed room. Good breakfast choices. Friendly staff (although some with a chip on their shoulder). Unacceptable pillows (for the money), shower activation requires above average mechanical skill, not all lights were working. Warped carpeting on stairs, broken flooring in the garden breakfast area.
We arrived at 5.30am and the hotel was so simply to find. We got off at San Angelo and just walked a few steps to the right and there was the hotel. Our flight was diverted and we spent the night travelling by train so it was nice not to have to look for the hotel when we got to Venice Drinks from the bar were expensive
We loved the room The Mosquitos in the room at night
Staff is more than friendly and helpfull. Location is just perfect. Rooms are in good conditions.
The staff,hotel, facillities and location Everything was fine
Price and location no kettle, blanket.
It is quiet yet very accessible to the town. It is actually inside downtown area but very secluded. Very friendly hotel owner and staff. Good recommendations regarding restaurants.
Beautiful, friendly hotel in an ideal location- tucked away in a quiet little square ......yet the hotel is minutes from shopping streets and St Mark's square. Highly recommend it and will definitely stay again.
Great location, good price, friendly service, very clean Rooms small and tired. Walls very thin and could hear neighbours.
Very convenient location and helpful staff Room was small and not impressive for a 4* hotel. Actually nothing at the hotel was 4*, 3* would fit better.
Polite and attentive service from all staff, great location once you get your bearings.Well laid out rooms and environmentally friendly set up for airconditioning and ventilation of rooms.
The location is excellent, very central and within a walking distance to every major atraction, the rooms are lovely, very new and clean and the staff is extremely helpful and nice (which is very unusual in turistic Italian cities) It is difficult to find the Hotel, it would be good to have signs to point us to the right direction
The location and quality of the hotel were really good. It was difficult to find