very flexible service for late checkout, friendly staff, convenient stay,
I was particularly impressed by the courtesy and efficiency of the front-of -house staff, who were able to arrange trips for me on the spot even though I had little time. The lifts did not always respond to the card, even though I followed the instructions
The location and the bars outside of the hotel! I was informed that Breakfast was not included in the Standard room rate - unbeleiveable for the money!
I always stay at Novotel Centrum when I am in Warsaw, it's comfortable central with a great view over the City!
free internet blocked phone preventing me to call from my room using my calling card
I did not like the TV channels at all. There was not single channel with English. All channels had a Polish translation in the background and the user did not have any control over it. That was terrible. An international hotel must definitely have only English channels accessible.
centre of Warsaw Room minibar defect. No option to cook coffe or tea in the room as usual in Novotel or other Accor hotels worldwide.
the decoration of the hotel and the rooms!!! they couldnt find the reservation, and they ask me to pay a normal price. after some arguement they accepted the internet price (i had to show them the reservation from my email) and for breakfast instead of 2 persons, they included only 1. i had to argue 2nd time to accept. although there was a hotel parking for free, they told me to put the car in the parking opposite the hotel that is secured and they cooperate with them, and during check out, the hotel ask me extra 24 euros for 1 night parking!!!!!!!!!
The location was good and views from the room "palace of cultures" was great to wake up to. Room was small. Mini Bar is very expensive €7.5 a beer. Mini bar prices were not clearly marked. Hotel cab is also very expensive, fully recomend using a normal cab for half the price. Overall I would rate this hotel as an expense 3 star experiance.
Great location, panoramic city view from the room, good breakfast, great for city transport room feels a bit small, so as bathroom, breakfast could be warmer, but still that was not a problem for us
The room was clean and quiet.
Fitness Suite and Pool Facilities Bed was a little uncomfortable
cleanliness & comfort nothing
hotel, foods no
The room was nice The staff were not friendly!!! And had no time for you !!very bad!
It was nothing to chose what i like best. All was normal - tipic Rooms are not to comfortable, We had reservation from booking.com - hotel take prase of the room before we come - it is ok, but when we come to the hotel whey take 1010pl zlot - whis many on the reseption couldnt explane. Our room was cost 654pl zl - 2 nigts ( + 1010 for somth. else)
Nice room, coffee and tea available in room. Excelent 25m swiming pool. Good restaurant.
the spa area was completely closed.
Very helpfull with my kid.
hotel staff was friendly and helpful. Nice design. The ambience. Overall: very nice and high class hotel
clean ,location front desk woman
The staff it's polite, and the service is good
Great location, great swimming pool! Spacious and confortable rooms. I was given a room with 2 single beds. Quite small and narrow bed, even for 1 person.
Excellent position. Part of the room lightning and the cabled Internet connection was not working upon my late arrival. Air conditioning terribly noisy. Some staff was strangely snoopy and quizzical - In a five-stars hotel you should be able to relax and let down your guard.
Location is excellent for both sighseeing and business while in a quiet street. The pool is fantastic. Staff was very helpful with restaurant recommendations and museum bookings, etc. everything was very good.
Bar staff were very friendly and helpful. paying was a problem as I had to pay twice on my VISA as they wouldn't accept my switch card. Swimming pool and facilities were dated and due for a refurbishment. 2 single beds instead of a double as requested.
The location and open space around the hotel was very pleasent and the view onto the square was an added bonus. Other features we enjoyed being able to open the window in the room for ventilation the separate room room was also an excellent feature.
Location is perfect
Location is perfect, it's walking distance to the old town. Included in our price was a buffet breakfast. It had a really rich selection of everything. The staff was very kind and the rooms looked new and in great shape. Internet was a bit on the slow end.
Location is perfect for tourists, Old Warsaw is only blocks away. Included breakfast was perfect, great selection of food, attentive staff, and unlimited coffee or tea. Highly recommended this hotel. Hotel was undergoing some remodeling. I'm sure price will rise with new amenities.
staff and welcome specially at the reception bar staff very friendly,, swimming poll is perfect taxi driver and concierge cooperation is not to help the guest i think just to do business between them
Opening time of the swimming pool: 9.00 am till 8.00 pm!!!!! Impossible to use.......
the hotel is good and honestly the hotel rescued me when i found an available double room with extra bed after what the hotel "apartmenty zgoda" did to us, as it is the worst hotel ever with the worst customer service, anyway grand mercure was a good hotel, good location, staff is friendy it is a little bit expensive
very kind personal it is too modern for me. I do not like this kind of light. It looked like I was the only guest. That was a little bit strange
Very appropriately located close to the city center. Comfortable rooms. Qualified staff.Renovated recently. Deposit for the room is too high. Breakfast is overpriced.
great rooms, great shower and very quiet rooms they told me that I could pay with Diners Club, but by checking out I couldn´t...minor issue, but for me of big importance
The hotel is located successfully in relation to station: 2 stops by tram or by bus, it is possible to reach for 15 minutes on foot. Very attentive personnel on a reception. The comfortable, pure number, convenient bed. Very much it was pleasant, I will recommend to friends. There's no Wi-Fi in the room.
cable based connection to internet, missing WiFi
A one-night stay is hardly enough to judge a hotel, but I found the dinner excellent
Staff clear and precise - no 'waffle' Just one thing - could not figure out for a while that lights in room operated on the door key card. Could do with a clear notice to this effect on the table, this being first thing noticed on entering
Internet, clean room, good breakfast Invoicing process - 0,5 h !!! (thanks God it finally worked out); I was asked to sign a bill during my breakfast (in the middle of my breakfast), as if signing upon my leaving the breakfast room was too dangerous...
Location. If the room could have been bigger since two males were staying in the room. Perfect place for couples I would think.
The location was good. The staff was courteous. The rooms were clean. All was just fine Would have been better if breakfast would have been included.
I found the price/value ratio of breakfest high. In the last years I stayed a couple of times in Budapest (city with similar or slightly higher price level) in a Mercure hotel, where the buffet was more generous (4-star hotel), as far as I remember, at about half the price.
I liked the place of the hotel no
base for sightseeing. .Good parking, typical Campanile Dirty restaurant, tables not cleared, and food running out. Over crowding for breakfast, not enough tables.
Room had inoperative ac and windows that wouldn't open - very hot during summer. But overall a great stay.
Value for money and good localization.
Very good localization. Free coffee and/or tea in the hotel room. Bath tube instead of shower.
it was very close to the center. the staff was too curious
Good, quite cheap and very clean hotel in a good location to reach the airport and the Warszawa Centralna railway station. Would recommend to anyone.
Everything was excellent! Comfortable bed, clean room like everything was brand new, great breakfast. I would definitely recommend this hotel and I'll stay at this hotel again. It would be nice if a receptionist could tell new guests that they have to use their room card to make elevators work.
Very central location, good breakfast. We stayed there in winter and the water in the shower wasn't hot enough.
View from the swimming pool No breakfast , late brunch time on sunday, no nice waiting area in the lobby.
Location If you do not have a laptop they should at least let you have free internet in the lobby
services and facilities were up to 5 star standard Staff tried hard to help the price of the inroom internet was excessive and meant that i would not use it
Friendly, efficient staff. Great pool and gym on the 43 rd floor with views of warsaw. I have no complaints.
The breakfast was superb.Everything was so fresh and tasty. It is also ideally located withineasy reach of public transport I was very happy with everything
The very center of Warsaw, good service ,very nice rooms
The spa/healthclub and pool area on the 43rd floor with a panoramic view of the city is great! The concierge at the hotel is the best to ask for recomendations. And the comfort of the room and the roomservice menu get top points as well! You definitely get value for money here. The service from the hotel staff was polite, but not overly warm and friendly.
The quality of the rooms - great bed, view, bathroom, cleaniness, breakfast delivered to the room. The staff was not so nice, once I felt even offended when I went with my husband to the pool and the man from the help desk handed a form for adults only to my husband and when I asked if it is only one per room or what, he asked loudly and with surprise: "And you already had your 18th birthday?!".
+ the rooftop pool and jacuzzi, very nice birds-eye perspective views on the city (altough personel seemed very unhappy a little bit everywhere in the hotel ...) & pool was - maybe as expected - a little overcrowded. - - most incompetent hotel staff i ever had in Warszawa ( better go to the Marriot, the Westin, Hotel Diana, and many others for a correct client service ) They charge our credit card for the double (!) amount even one week after checking out (we paid everything correctly @ check-out) & after checking-in with my wife, the morning after they only had breakfast for one, taxi we ordered the night before to catch an airplane was not in time, husband checking out earlier than his wife was apparently a problem, pool service was quite unfriendly, & a lot of other mistakes were made. Finally, after expensive calls from Brussels to Poland, they told us that all mistakes are to blame on booking.com and ourselves. We never go back there.
i like to stay again in this hotel . because it is quite convinion for me .
The room, especially the bathroom was large and comfortable. The parking garage was also very convenient. The queue at check-out in the morning; the breakfast was not included in the room rate of EUR 110,-
The hotel is a great deal. For a very reasonable price you get nice facilities, access to pool and spa, and the breakfast buffet. Staff were friendly. The location isn't terribly convenient. It's a bit of a walk to get anywhere--even to a tram stop. Rooms seems to have showers but no baths.
uncomfortable beds location not very good breakfast was not good
Luxury room, great staff! Great breakfast spread in the morning!
Great location Poor air conditioning in room and lobby
The room was good equiped and employees very nice and helpful. Close from city center
Excellent quiet rooms. Friendly, helpful staff. The only breakfast option is a large buffet. I do not $30 worth of food to start my. A couple of eggs, toast and coffee will do it Not available at the hotel or anywhere nearby. I stayed in two rooms there. Both had broken scales. I suggest fix them or remove them. They are just a toe stub hazard.
The location is very good near to city centre however in a quite street. Rooms are spacious and nicely furnished. All facilities are available including free internet connection. Great breakfast.
The location is very central, and is good for seeing sights such as the Palace of Science and Culture and the Old Town by foot. It is also 10 minutes walk to the train station and to the Zlote Tarasy shopping centre. We did not plan to have breakfast there, but were offered it for 86zl per person. 172zl could probably have bought breakfast for 10 people outside the hotel, so that was not worth considering.
Very clean, quiet and courteous staff. Breakfast was wonderful. Nothing comes to mind.
Excellent Breakfast Buffet, Rooms were very nice, quiet. Location is far from Old Town and major sites. Metro is not really helpful in getting to the main attractions.
Excellen t for the last night and returning the car.
Good hotel I'm arrived at 10.00 pm and the restaurant was just closed. The bar didn't have anything to eat....Mc Donald, close to the hotel, saved me....
new and clean hotel, nice cool breakfast room We expected a double bed, but found to single beds in the room. did not complain, as we love sleeping together in a single bed.
Very good hotel. Close to airport. Nothing. Everything it's OK.
Nice designe, big room, nice restaurant staff Non-professional staff at the reception.
The lovely breakfast buffe and the perfect situation in the citycenter, a nice hotel newly restored makes this hotel be a perfect place to stay.
The Hotel staff is very friendly and hospitable. The room is spacious. Unfortunately the windows of my room faced the Hotel hall. It was a bit noisy.
The best value for money hotel I've stayed in (including stays in 5 star hotels and also luxury category hotels worldwide over a number of years). All functions worked like clockwork, everything gleamed, Reception staff super efficient and the breakfast buffet superb. A very well oiled machine is the Polonia Palace! Not one thing I can think of
Comfortable beds, airy rooms with high ceilings. Room was quiet. Located near shops and not too far from old town. Impressive reception and seating area. The single room was booked for a friend and we stayed in rooms booked separately with booking.com at same hotel after a family wedding. Everything was good and nothing not to like!
the location is perfect. Rooms are clean, nice design, with good views of warsaw nothing. when I ran into problems with the internet, staff was very helpful, sent somebody to help and then double checked that all was going well. no complaints.
I cannot rate the Polonia Palace highly enough, immaculate spacious rooms, very central, great staff. All good!
Beautiful building, excellent comfort level, excellent downtown location
Great staff,good food,lovely rooms and reception area.Definate 5 star
the bar was very relaxing
Location, helpful staff, superb breakfast
The bed was very comfortable. Very spacious room. The breakfast was not included. For this price it's a standard I think.
Staff, ambience, quality of structure/ decor-but vv helpful Nice staff No
The hotel itself and the room. Nice location and large well appointed room.
Central location for the old town, excellent rooms and efficient staff. lovely open air breakfast area. Minor observation that the upper rooms have rather small windows because of the old nature of the building. This makes the rooms somewhat dark during the daylight hours
Very nice hotel with high level of quality. Good location within old town. Not too big. Facilities were close to 5 star but small things were not at that level. Cleaning staff walked into my room early in the morning (8.15) when I was still sleeping. Toilet & shower room was cold. Water was not running well away from the bath-tab. Breakfast was ok but not 5 stars level.
Beautiful, comfortable rooms-bathrooms were amazing (heated towels racks, marble, etc); Rooms were extremely quite and the staff were exceptional! I will definitely look for this brand of hotel as I travel throughout Europe all the time. The best hotel by far out of all 5 stars on this trip between Warsaw, Krakow, and Prague. Perfect!-Only regret was not looking into this brand of hotel for Prague. The hotel reception had helped us with our train ticket and printed off itinerary info. with the train that you make a reservation for a seat and to pay at the station. It ended up it was the wrong train and we (me and my mom)had to stand for 3- 1/2 hours plus on our train to Krakow. I don't know what happened, and it may have been a website error, but it ended up being an experience to talk about and we had some great local flavor and met some great Polish people-it was up close and personal!
Great service and staff
The staff were very friendly and the hotel was beautifully decorated. Prices in the restaurant and bar were excessively expensive.
Very stylish hotel, oozing with refinement and class. Small hotel so can feel a little too quiet.
Very quiet and relaxed. The staff were very friendly and helpful. Really nice visit.
The room was comfortable, well appointed with excellent bathroom. Hotel gave easy access to 'Old Town' and to the venue I was in Warsaw to attend. Breakfast in hotel too expensive.
Great location and service from all staff. Long queue when checking out, but almost expected as it was 9am.
Good location, good staff in general, nice and confortable room. nothing special.
very clean rooms, very comfort bed, location -near train station and shopping centrum
Good service, perfect breakfast and hotel taxi service from/ to the airport for a very good rate
comfortable, conveniently located, nice restaurant facilities, fitness center is well-equipped no wireless network in the room (available only in common areas)
Very centrally located Too expensive services cost such as internet use and hotel taxi drive to airport
All requets made were always carried out effectively The pool area could do with some upgrade.
Location, Hearth of the Warsaw , Breakfast , Prices ( 70 Euro / room ) I dont know why didnt Wifi in Room free of charge ?
The view from the window! the hotel doesn't have pravite parking for their guests! We payed for 2 days in the parking under hotel for 100$!
Good location near the Central Train station and main business district. The room was clean and they had free apples in the lobby. The staff was not too helpful when we asked about train times to and from the airport. The wifi is only free in the lobby and is charged in the rooms (about $8 US per day).
Breakfast et room service was free of charge Nothing
Good service and the close proximity to the airport. N/A
I left some things in the room. They have located them and promised to mail them to me (at my expense). If I get them back, as I expect), I will be very grateful. Most of the staff were friendly and helpful. Pretty isolated. Only virtue is that it is near the airport.
Located by the main transport link and with bus stop just in front. 15 mins from the airport. Comfortable bed. Limited airport shuttle frequency. Nothing around the hotel. Very basic interior and facilities, a bit depressing. Carpet could use proper cleaning. Food not worth the money. Staff lacking customer service skills (approach/lanuguage used can be shocking to a Westerner at times).
Staff was more than excellent! Hotel was very nice. Accommodated my needs despite the fact it was a holiday in Poland. No negative feedback
Lack of a bin in the toilet. In fact, transport to the airport wasn't guaranteed as had been noticed - it wasn't available until 5 A.M.
Clean rooms, with a beautiful bathroom. And including breakfast buffet and airport shuttle .... What a great deal for 85$ Canadian.
short stay for one night but enjoyed the atomosphere and service of the staff. willing to stay again
Really it's nothing to say something good. Its usual NOVOTEL, but I've seen better. I'll not get to this hotel 4 stars. Comparison price - quality not in favor for this hotel. Furniture looks to be used long. Table was broken. Jaccuzzi in health center not working at all.
Good hotel close to airport All was good
The visit was for a friends wedding, the party was at the hotel.
We stayed at the Regent, and usually do when we travel to Warsaw. You cannot beat the service. The staff are so accommodating, the rooms are extremely clean, and the amenities are amazing. The indoor pool, and gym facility are both amazing. The breakfast is so delicious as they offer so much! Definitely worth it to stay here! We will be back! Loved everything!
Large room Everything where old and not clean. Important is, that bed must be soft... it was not
The prices of breakfast and mini bar are extremly high
Overall the room and the food in the restaurant and during breakfast. Expensive wifi, it should be free in a five-star hotel!!!
service at reception, room service...big, clean, comfortable rooms (deluxe rooms.). of course the low price via booking.com very closely undergroundgarage, near to unpossible to park without damages, untypical for 5 star hotels...
The breakfast buffet and comfortable beds! had originally booked a room with two beds, first moved to one with only one but was moved. There was a party that was scheduled to go until 2am that had music that was disturbing even on the third floor.
recentlt l stayed thıs hotel. hotel's taxı drıver ıs chıttıng all the guest because normally the taxı cost 30 zlotı but drıver charged 70 zlotı. ıncredıble case. yesterday l paıd 30 zlotı 1 day later 70 zlotı. can you ımagıne. my strongly recommendatıon every one never use hotel's taxı and hotel's person. never belıeve them.
Nice hotel, big rooms, separate shower and bathtub. Good food in the hotel. The breakfast was rather expensive ( 25 euro I think). So I did not take it. Menu to select your evening meal did not offer a lot of variation.
decent and clean rooms, big bathroom, high quality and friendly service, clean, good sport facilities, fine food.
location: close to airport; comfort; good restaurant too expensive breakfast
Reaxation area Oasis, breakfasts Cleaning service
Nice comfortable for meeting, excellent breakfast with a lot of space to discuss during the meal, very good that nobody is pushing you out of breakfast premisies even if the time for meal is allready over
The luxurious room! The restaurant prices (including the breakfast buffet) seemed steep for Poland!
Excellent location and good price quality ratio
I stay often at this Sheraton. They always make an error with the reservation - this time it was two beds instead of reserved one. But - still great value for the price.
Excellent location, very attractive price for such a high standard No
I liked the room, it was very comfortable and clean. The staff was very nice and helpful. There is unfortunately no swimming pool.
The rooms were large and spacious,clean and comfortable.food excellent.could not find any fault with this hotel
restuarants espically the thai one best thai food out of thailand nope
Good location, friendly staff, great breakfast. Perfect for everybody who does not suffer dust mites allergy. It is not a place for you if you have dust mites allergy, all rooms are with carpet and quite old beds
flawless functioning, meets every expectation, good food, quick room service it is quite large - long corridors, many rooms per floor
Excellent service, very comfy room and great location.
It is the best hotel in Warsaw More italian Channels on TV
location not far from station and old town , helpful staff internet connection expensive
This is a well -placed Hotel, with large comfortable rooms. Very slow on the Front Desk.
Close to the railway station. A very comfortable hotel. No free Internet in the rooms.
Pleasant English speaking reception staff. I could also listen to music in bathroom. No complaints
Although a flexible room booking was made, the hotel took payment from my credit card a week before I arrived. Acceptable if you have booked a cheaper advance room, but unacceptable for a flexible full price stay.
Location to railway station and transport links. A little difficult to find.
5 stars ! 5 stars!
Decent location to be able to get out at night. The hotel is tired and tatty in places, and the rooms smell musty. Wifi access is really difficult.
the bed is excellent the service like hotel with only 3 stars or less
Nice room, good breakfast The area where the hotel is located can be quite dangerous at night (specially for women walking alone). Even if they say that it is safe, do not take money with you and do not accept to help people asking for information (it is a trap). I have to say that because I had problems with thief and I think that I must warn people.
We arrived late on the Friday evening and we didn't want to leave the hotel room, the staff were welcoming and extremely helpful. The room was amazing and the bed was very comfortable. The value for money with this hotel is there for everyone to see, I brought my girlfriend here for the weekend to celebrate her birthday and we were gutted when we had to check out at the end of the weekend!
The environment, location, cleaness
High class hotel, good location with pleasant staff and service The Internet service from the room is on charge!
Really good service, room was clean, issues were fixed after only one call. not applicable
the fact that the used my name when answering the phone that they permitted late check out i.e.2pm
Everything perfect. Fabulous sea food restaurant
Courtesy and helpfulness of staff Pre breakfast coffee only from 6:00 a.m. t 6:30 a.m. Also, other than an upgrade given, because it was booked with your website, not other Starwood Credit was given, even though the money was taken off at the time of booking.
The beds really ARE "Heavenly Beds," as they say. With only one exception, all staff were on their toes, sharp, well spoken, helpful, cordial and enthusiastic. The weekend rate was superb! The lounge had lots of light, comfortable chairs, and excellent "bar food," including fine delicate soups from the restaurant – and some evenings, instruction in making vodka drinks; I returned there to eat one evening, even after checking out. Insufficient lobby seating. Breakfast overpriced when not included.
The standard of the room, the restaurant and bar, the view from the executive lounge