Flight was short, they passed out beverages. They shuffle you from the gate area in a bus out to plane were the passengers that came in on it are deplaning while the next "herd" of passengers arrive to board. To be expected with these cheap flights.
Overall flight was good, nothing extraordinary, one needs to be alert of time of flight and listen for announcements. They tend to change gates and/or start board with little notice.
AirAsia's website not reliable for web check in and unclear about baggage costs. We were taking a bag weighing 30kg and paid the extra money for it when we didn't need to since we had a total of 4 bags each to weigh 15kg, of which we only used 2, total weight 30kg. They would have allowed the 30kg bag to go for free. Wished they would have made that clear that the weight per person can be used at total/combine weight. Of cours AirAsia didn't reimburse the money for the excess weight that wasn't used. These flights are economical but can hide several extra charges that add up. Beware, and do due diligence before buying.
the service of the guranda staff was fantastic. we told them we had a connecting flight ( alos with garund) and they organised ground stff to take us in our own separate bus to immigration so we could make the flight!
the balikpapan to jakata leg departed late due to a late incoming plane and we had a connecting flight to make. so ended up havng less than an hour to make our flight to melbourne! we made it though- just!
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