Food was simply awful; which is a shame for a national airline of a country known for its great cuisine.
Some members of the crew were really nice, but we had one on each leg of the flight that were so rude to passengers. On the KUL-BKK leg, one male crew member was really loud and obnoxious, and on the BKK-KUL leg, one female crew member was yelling at some older passengers who were a little slow in boarding.
Cue to check-in was ridiculous! Employ more staff so that the wait time is comparable to other airlines.
Alcohol - why is there no alcohol on the KUL/BKK leg? I thought that this was an international flight.
the service of the guranda staff was fantastic. we told them we had a connecting flight ( alos with garund) and they organised ground stff to take us in our own separate bus to immigration so we could make the flight!
the balikpapan to jakata leg departed late due to a late incoming plane and we had a connecting flight to make. so ended up havng less than an hour to make our flight to melbourne! we made it though- just!
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