×
Your browser will soon be unsupported by KAYAK.
Update now and keep on travelling with us!

Albany Car Hire

Fri 2/12 Pick-up
12:00
Sat 3/12 Drop-off
12:00
Compare vs. KAYAK all | none

Albany car hire reviews and directory

Budget
budget
Car hire reviews:
Excellent (8.2, 16 reviews)
Car hire locations in Albany:
2 locations
Budget
Locations in Albany
1425 Central Avenue
+1 518 459 2609
737 Albany Shaker Road
+1 518 242 4450
  • 7.6
  • 7.9
  • 9.0
  • 8.3
  • 8.5
Recent reviews
8.4 Excellent
20 Nov 2015
Great
Pros: The car was great customer service in Albany was great
10.0 Excellent
15 Oct 2015
Pros: Very very comfortable
Cons: I liked everything about this vehicle
2.0 Poor
30 May 2016
Cons: When we went to pick up our rental that we had reserved from kayak, the girl behind the counter put all my info in and the system would not let it go through. She informed us that they just had an update the night before and that there was no one she could call to help (her manager left her phone at work). There was nothing wrong with my card, ssn, or license I gave her. This was at 6am at the Albany, NY airport. We had to get to the GSP airport in South Carolina within the 24hour rental period. Since I nor my husband use any major credit cards, there was no other option than using the bank card that would not go through for whatever reason (I contacted my bank when they opened at 7 and they said nothing was wrong with the account). We ended up having to contact my Grandmother to come all the way back to the airport (we were in NY for my Grandfather's funeral) so she could pay using her major credit card and then adding me as a driver. By this time it was 730am. By this time my Husband was pretty frustrated about the whole thing. And we were dealing with a different guy behind the counter that had just got to work at 7 (Phil). Phil was not very patient or professional behind the counter. When we finally paid with my grandmothers major credit card he didn't even give us till the next day at 730am for the rental. He left it at the original reserved time of 6am. Because of that we ended up taking the car back to SC at 2 in the morning rather than just taking it home and returning it in the morning because we weren't sure we could be up by 530am to take it back by 6. Also the cars maintenance light and change oil light was on the whole time.
10.0 Excellent
14 Jul 2016
Excellent
Pros: Service desk was excellent
10.0 Excellent
14 Jul 2016
Great car, great service
Pros: New and good quality vehicle, good service from Budget at pick-up and return. We had the car for four weeks and it was fantastic. Great daily rate, too.
8.4 Excellent
9 Aug 2016
Phone customer service was terrible
Pros: I got different answers at different times I called. They would not call the location and would not let me call them and gave in correct info and were rude.
4.8 OK
9 Aug 2016
Pros: Nice minivan but not an equivalent to a Chrysler T&C as advertised. Budget did take money off the rental for our grief.
Cons: Immediately after leaving on the trip the tire light came on. The tire had a nail in it. We had to replace the tire after many calls to Budget. This added hours to the trip and cost a hotel room and a tire. When Budget was called they were of no help. After taking things into our own hands with AAA and Walmart, we were on our way. The van was filthy, with bloody tissues in the pockets, cupcake wrappers in the van. Where we picked it up in an airport parking garage it was dark and you could not see well enough to see these.
10.0 Excellent
16 Aug 2016
Pros: They were very helpful with changes due to airline cancelations very pleased with customer service EXCELLENT EXPERIENCE
10.0 Excellent
12 Sep 2016
Great value
Pros: quick pickup and good value
Cons: XM only played one pop channel
10.0 Excellent
13 Sep 2016
Pros: Quick easy pick up with no lines.
Hertz
hertz
Car hire reviews:
Excellent (8.6, 14 reviews)
Car hire locations in Albany:
3 locations
Hertz
Locations in Albany
40 Lodge St
+1 518 434 6911
737 Albany Shaker Rd.
+1 518 456 1777
818 Central Avenue
+1 518 454 9701
  • 8.1
  • 9.1
  • 8.9
  • 8.4
  • 8.4
Recent reviews
9.6 Excellent
29 Sep 2016
Great value in Downtown Albany
Pros: Tiny little office attached to the Hilton downtown, directly on all main transit lines. Very nice staff.
Cons: Computers were down, but the staff did their best in a rough situation.
10.0 Excellent
9 Oct 2016
Streamlined return process
Pros: Clean car
Cons: Office location
9.6 Excellent
4 Sep 2016
"Awesome"
Pros: Easy to deal with and rental agents went out of the way to please, plus the GMC Yukon was top notch way more then I expected for the price I paid.... Hundreds less the everyone else...
Cons: Nothing not to like
10.0 Excellent
14 Oct 2016
Good customer service
Pros: Car was ready. No line at the counter. Handled the paperwork quickly and had me on my way.
10.0 Excellent
22 Oct 2016
Easy pick up and drop off
Pros: Great car comfortable
Cons: Charged if a spouse wanted to drive the vehicle
5.6 OK
23 Oct 2016
Watch out for insurance scam via Kayak
Pros: Car was fine
Cons: Watch out ordering the insurance coverage. Ordered insurance because we were traveling in a large Urban area. Arrived to get car and they insisted that no insurance was ordered. So added it. Come to find out the insurance via Kayak is via a 3rd party, so they sell you the insurance again at the counter. So I got double charged for the insurance. WATCH OUT FOR THIS!!
10.0 Excellent
29 Oct 2016
Exactly what it should have been
Pros: Rental and return were easy and seamless. Car was exactly what was rented and price was good.
10.0 Excellent
12 May 2016
Pros: All paperwork was ready when I arrived. In and out in about 15 minutes. My time is precious and this was a great experience.
7.2 Good
23 Apr 2016
Wreaked of Smoke
Pros: Were it not for the smoke smell, the car was fine. Fun little car to buzz around town in.
Cons: The car wreaked of smoke. I had to drive with windows opened, hit it with large amounts of Febreeze and leave windows opened during night to be able to tolerate the stench. I reported it when picked it up, but thought it would "air out" quickly. When I returned it. I was told "there isn't much we can do about it, people aren't supposed to smoke". Next time, I will absolutely refuse any car smelling of smoke.
9.2 Excellent
31 Jul 2016
Convenient pickup and dropoff
Pros: Pickup/dropoff very convenient--very flexible in terms of pickup time and dropoff was quick because there was a keydrop.
Cons: The price was a bit high
Enterprise
enterprise
Car hire reviews:
Good (7.9, 11 reviews)
Car hire locations in Albany:
3 locations
Enterprise
Locations in Albany
51 S. Pearl St./t.u. Center
+1 518 472 1111
737 Albany Shaker Rd
+1 518 785 7771
900 Central Ave
+1 518 453 6222
  • 7.8
  • 8.0
  • 8.0
  • 8.0
  • 7.8
Recent reviews
10.0 Excellent
13 Jul 2016
Great Service
Pros: Pick-up and drop off were both quick and hassle free. Location was offsite from airport and they called me a cab which arrived promptly to take me to the airport.
4.8 OK
4 Oct 2016
Pros: The people were friendly. Once at the location getting the car was quick. The car was nice.
Cons: No transportation provided from the airport. It cost me an additional $53 to get a cab. Never again!
8.0 Good
9 Oct 2016
Pros: How quick I was able to leave with the vehicle after calling and letting them know I was in a hurry.
Cons: The vehicle its self wasn't my favorite. I had wanted a car. I drive a jeep so I didn't think it'd be that bad but it was like a bubble.
8.4 Excellent
10 Oct 2016
Why do You keep sending surveys after I already fi
Pros: My quick pick up due to a phone I placed prior to coming.
Cons: The vehicle its self. I asked for a economy car and was offered a camera for $10 extra a day, an SUV, which I declined both to be give the Chevy bubble. Wasn't thrilled but I drive a jeep so I didn't think it'd be that bad but I do not prefer it, that is for sure!
9.2 Excellent
26 Oct 2016
Rental Team was Great
Pros: The Enterprise staff was extremely helpful, friendly and jovial. They gave me an upgrade to an SUV.
Cons: The place was super busy when I arrived to pick-up the car so there was a slightly longer wait than usual. A prior renter of the car I had must have smoked in it. When the fan was on there was a faint smell of Cigarette or more likely cigar. There were two empty bottles under the seats (OJ and Gatorade)
2.0 Poor
2 Aug 2016
Enterprise Employee states KAYAK has no clue if ca
Cons: Reserved an Enterprise Car Rental for the following day with a pick up time of 9:00 am, using KAYAK. I received a call from Enterprise at 7:30 am (the morning I was going to pick up the car) informing me that a car would not be available until the afternoon. The Enterprise Employee told me that KAYAK has no clue if cars are available. I had an appointment that I could not miss. I spent the next hour and a half on the phone, trying to rent a car and ultimately had to borrow a car from a family member.
7.2 Good
17 Aug 2016
Cons: Drove about 60 miles from Albany, got a flat, called customer service(roadside assistance ), told it wouldbe $65 for someone to come out...and that was to just put the spare on, not a new tire. I said i can put the spare on myself. Then was told had to drive back to albany to get a new car. Got back to Albany and find out that if I had the roadside assistance (wasn't mentioned or offered at pickup ) they would have brought a new vehicle to me. Not a good experience.
10.0 Excellent
13 Sep 2016
Nice and easy does it
Pros: No waiting in line, friendly employees
7.6 Good
20 Sep 2016
Pros: Good car
Cons: Inside of windshield and front windows not cleaned
10.0 Excellent
27 Sep 2016
Great, friendly, helpful service!
Pros: This was speedy. The people at the desk are very friendly and helpful. My car was easy to get to and ready for me when I got out there. A young man named Sean was especially knowledgeable and helpful.
Alamo
alamo
Car hire reviews:
Good (6.4, 6 reviews)
Car hire locations in Albany:
1 location
Alamo
Locations in Albany
737 Albany Shaker Rd
+1 888 826 6890
  • 6.3
  • 7.0
  • 6.7
  • 6.0
  • 6.0
Recent reviews
2.0 Poor
15 Aug 2016
Alamo likes to scam the elderly
Pros: There was no redeeming quality of this sad business.
Cons: This was a three day rental. I booked this for my 84 year old father. First car broke down seven times. After much complaining...they agreed to give him another car. We paid for a midsize...he drove a fiat stick shift. I'm sure my Dad didn't complain about the stick...he owned one for years, but he's 84...come on guys...use common sense...oh and that little bitty car was cheaper so there should be some money coming back right? Think again! HIS $98 dollar three day rental where he was downgraded and had to deal with a car with severe mechanical problems cost $250.00. He complained and they dropped it down to $150. So a 50% increase over the agreed upon contract for a downgrade and a car in unless than safe conditions. I think this type of behavior is unacceptable.
9.6 Excellent
21 Aug 2016
Pros: Great price for a last minute reservation! Pickup attendants were very helpful!
Cons: I would have liked if they would have asked if I'd prefer a vehicle with Bluetooth. Also, the gas tank was 3/4 full when I picked it up, but the paperwork said it was full. The pickup attendants were very helpful with making both of these adjustments for me.
10.0 Excellent
28 Aug 2016
Great suv , affordable price
Pros: Very good experience
10.0 Excellent
6 Sep 2016
Pros: Great experience! I found ALAMO very professional.
3.2 Mediocre
19 Sep 2016
Rental of last resort
Pros: Drop off customer service in Montreal (airport) was good, efficient.
Cons: Slow customer service at Albany, NY (airport), no car options. Was given the smallest possible Economy category car, despite paying the higher rates for a different drop off. Driver's seat headrest was not in place (in the back seat), which is a security problem. Trunk barely fit a tote bag. Customer service on the phone was terrible; had to call twice to talk to someone. Finall spoke to someone only to get charged a whole day for returning the car 1.5 hours late (although the rental agreement listed an hourly rate)!
3.6 Mediocre
21 Nov 2016
Retribution From Alamo!!!
Pros: Nothing
Cons: I rented a car in Albany, NY on November 7th. I was on an Emergency Trip to help my brother who has a brain tumor and didn’t know my exact plans so I rented it for a week and thought I’d drop it off at Newark. It turns out I then had to go to Florida to care for my parents who are in their late 80s. I ended up getting a flight from Westchester Airport 4 days early on Thursday Nov 10th. Upon dropping the car off I was informed the total bill would be over $600 and not the original $200. I was appalled and walked into the terminal to speak with the Manager Mark Hirsch. He was quite nasty and said there was nothing he could do. I asked him to contact the corporate office. The corporate office told him the Albany office would need to handle this. He called several numbers at the Albany office but was unable to reach anyone. He eventually sent an email to the Albany Manager and told me to expect a phone call. I never received any call. Upon arriving home last Thursday I then received a Fed Ex letter from your damage department claiming I had damaged the car. I did not damage the car. Your office claims I was told about the damage upon there return; I was not. It seems obvious to me this damage claim is a thinly veiled retribution.
Thrifty
thrifty
Car hire reviews:
Excellent (8.8, 6 reviews)
Car hire locations in Albany:
1 location
Thrifty
Locations in Albany
851 Old Albany Shaker Road
+1 877 283 0898
  • 8.7
  • 9.0
  • 8.7
  • 8.7
  • 9.0
Recent reviews
10.0 Excellent
31 May 2016
The staff was so friendly and helpful!
Pros: The customer service was great!
10.0 Excellent
14 Nov 2015
Pros: The price was great.
8.0 Good
29 Sep 2016
Slightly above average
Pros: Pickup was free of hassles and relatively smooth. Pretty good value.
Cons: Rep at pickup in Latham didn't seem to know what he was doing and had to wait for help from another employee. Car had exterior marks and a cigarette burn on the front passenger seat.
7.2 Good
11 Oct 2016
Hidden costs
Pros: Mo and the crew are great. Like really fantastic customer service. They were awesome.
Cons: The only thing, and it wasn't their fault, was that suddenly there were taxes that were not listed in the reservation. That's shitty. All of a sudden they announced higher airport taxes, even though the thrifty is off-airport. I know they are just going based on the computer, but thrifty needs to fix that. It's a super shitty feeling as a customer to budget a certain amount of money and find out you are paying more
10.0 Excellent
11 Oct 2016
Pros: really helpful staff at the facility
7.6 Good
8 Nov 2016
Albany Rental
Pros: Value
Cons: Offsite pick up
Avis
avis
Car hire reviews:
Excellent (8.2, 5 reviews)
Car hire locations in Albany:
2 locations
Avis
Locations in Albany
1425 Central Avenue
+1 518 459 3179
737 Albany Shaker Road
+1 518 242 4440
  • 8.4
  • 8.4
  • 8.4
  • 8.0
  • 8.0
Recent reviews
3.6 Mediocre
19 Jul 2016
Rental was at wrong location
Cons: I specified the airport, but the app showed options at nearby locations as well without making that apparent. So we get off the plane and...no car. The experience got worse when the Avis attendant erroneously told me my car was at another location a half-mile away. Then after walking there and back for no car, she tried to pass it off as my fault for not knowing where my car was, ultimately at a mall location three miles away. Also, the car was old and smelled strongly like mildew.
9.6 Excellent
5 Jun 2016
Pros: staff at drop off called and let me know i had left my wallet in the car, sevral notifications went out in a very short time. It was vry helpful.
10.0 Excellent
17 Sep 2016
Saved me $125
Pros: I usually use Enterprise as my corporate car rental account and the price seemed high. I went onto Kayak and the process was quick, easy, and showed all the different rental companies. By using Kayak's simple process I saved over $125.
8.0 Good
19 Sep 2016
Pros: The return was quick and efficient except the Kayak connection confused them.
Cons: The price.
10.0 Excellent
3 Oct 2016
Pros: Customer service was great.
Cons: Selection was only okay.
Dollar
dollar
Car hire reviews:
Good (6.8, 4 reviews)
Car hire locations in Albany:
1 location
Dollar
Locations in Albany
851 Old Albany Shaker Road
+1 866 434 2226
  • 7.0
  • 7.5
  • 7.5
  • 5.0
  • 7.0
Recent reviews
8.0 Good
12 Nov 2015
Good
Pros: Good. Nice that it has a shuttle seevice to airport took under 5 minutes. Nice customer service.
Cons: You can't see the sign for the rental office when coming down the main road. Need more signs!
7.2 Good
19 Oct 2016
Cons: I had asked for a small SUV, and when I checked in that's what I was told we'd have. At the very last minute (after 1:00am!), I was given keys to a Dodge Durango, not a small SUV. I didn't want to take that big a car into cities and parking garages. Luckily, the next morning I was able to exchange it for a much better, smaller, and updated Ford Escape. I also did not receive a clear explanation of a waiver of the toll transponder (I must have thought i was waiving the additional insurance coverage). Therefore I've been charged a hefty "administrative' fee for going through a $1.00 toll - I'm pretty sure if I'd had the rules and consequences described to me, I'd have taken the option to pay for the transponder. It seems like a tricky way for the company to make extra money. (This took place in Albany, not Latham.)
7.2 Good
24 Oct 2016
Pros: Car and price were nice.
Cons: Pick up in Albany was poor.
4.8 OK
29 Nov 2016
Car had a defective tyre
Pros: Roadside assistance staff very proactive and proposed various options to resolve problem.
Cons: Rental car was not safe to drive with a defective tyre. Complicated procedure for getting a replacement and due date extension places the burden of cost on customer.
National
national
Car hire locations in Albany:
1 location
National
Locations in Albany
737 Albany Shaker Rd
+1 888 826 6890
Sunnycars
sunnycars
Car hire locations in Albany:
1 location
Sunnycars
Locations in Albany
859 Albany Shaker Road
62 travellers who hired a car in Albany gave the car agency they used an average rating of 8.1

Car hire locations in Albany

Car hire near Albany

Albany
Close
Would you like to save as your currency permanently or for this visit only?
Close
Would you like to save as your currency permanently or for this visit only?
Close