Ulasan Barusan
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2,0
Worse car experience ever
Pro: Absolutely nothing
Kontra: Attitude of staff at the time of hiring and return The actual car was a disgrace, the gear change was so 'loose' my wife couldn't drive it, underpowered The car radios controls had been painted out so couldn't see what to do to use it Staff on return were very aggressive
ulasan dari
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4,4
Beware of staff - they engage in hard sell of CDW
Kontra: I have an annual CDW excess insurance. On arrival at he Europecar desk I was rudely told that my insurance wouldn't cover any damage to the vehicle outside of an accident with another vehicle. When I asked how he knew this without reading the insurance schedule he continued to assert his position. When I acquiesced and purchased the Europecar insurance at €20 a day ( for which I received no schedule of coverage) his mood changed. I believe I was scammed. I will contacting Europcar directly about staff conduct.
ulasan dari
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3,2
cowboys
Pro: We did get the car we had booked, 5 door, air conditioning.
Kontra: The customer service was rude, threatening. They were furious that we would not buy their insurance for €130 telling us that the police would not help us in an accident and we would not be able to produce the paperwork needed for a claim. Other customers were being shouted at, the whole experience was a horrible start to our holiday. I will never use them again.
ulasan dari
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6,8
Crete experience
Pro: Very friendly staff who invited me into their office to sit down and go through the forms - no standing at a counter. On return, the check was very quick, efficient and friendly.
Kontra: Car was quite old, tatty and low powered (we ordered a 7 seater for 5 of us plus luggage). Had trouble getting up hills - was into second gear!
ulasan dari
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2,0
Worse car experience ever
Pro: Absolutely nothing
Kontra: Attitude of staff at the time of hiring and return The actual car was a disgrace, the gear change was so 'loose' my wife couldn't drive it, underpowered The car radios controls had been painted out so couldn't see what to do to use it Staff on return were very aggressive
ulasan dari
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4,4
Beware of staff - they engage in hard sell of CDW
Kontra: I have an annual CDW excess insurance. On arrival at he Europecar desk I was rudely told that my insurance wouldn't cover any damage to the vehicle outside of an accident with another vehicle. When I asked how he knew this without reading the insurance schedule he continued to assert his position. When I acquiesced and purchased the Europecar insurance at €20 a day ( for which I received no schedule of coverage) his mood changed. I believe I was scammed. I will contacting Europcar directly about staff conduct.
ulasan dari
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3,2
cowboys
Pro: We did get the car we had booked, 5 door, air conditioning.
Kontra: The customer service was rude, threatening. They were furious that we would not buy their insurance for €130 telling us that the police would not help us in an accident and we would not be able to produce the paperwork needed for a claim. Other customers were being shouted at, the whole experience was a horrible start to our holiday. I will never use them again.
ulasan dari
