Excellent Service

Pro: I booked my thrifty car rental in Honolulu through kayak online it was very quick and easy. My flight was delayed and I was worried as I was fifteen minutes late to pick up my car from the rental service but the staff were very accommodating and there was no issues. On pick up I had the most helpful staff member named Ed give me multiple suggestions of places to visit in Oahu. He was so friendly and helpful he was a joy to chat to. The car was very good and was great for gas. Only need to fill up the tank 1.5 times during two week rental and I was driving all over the island. Upon return the staff were very quick taking only a few minutes to check the car before telling me everything was in order and I was free to take their free shuttle bus to the airport. All in all an excellent experience.

Kontra: There was very little I didn't like about the service. The only thing which I feel could be done differently is at pick up I was offered a fuel insurance. Where if I paid $44 I could bring the car back with any level of gas. At the time I thought this was a good deal however when filling the car up from empty I found it only cost $28 for a full tank of gas. Apart from that there was nothing else I would change about the service.