Ulasan barusan
- Semua ulasan
- Positif
- Netral
- Negatif
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8,0
Kontra: For the sales person not to push so hard for insurance.
ulasan dari
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6,0
Not class reserved
Kontra: They didn’t have any mid-size suvs—the class we had reserved. Tried to rent us large 10 passenger van instead, which was unacceptable. Eventually manager became involved and we settled on Ford Galaxy which they told us was our only other option without paying much more.
ulasan dari
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7,2
Just okay
Pro: Car rental facility, once you find it, is pretty close to the terminals, with rapid bus service.
Kontra: Dropoff procedure at Manchester Airport was slow (10 minutes to get car checked in, due to understaffing) and not terribly friendly.
ulasan dari
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10,0
Car check policy
Pro: Very friendly customer Care
Kontra: You should have more desks for dealing at Manchester airport
ulasan dari
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5,6
Unpleasant drop off
Pro: No queue.
Kontra: Agent was nitpicking at drop off. He focused on Minor wear and tear I could not even have seen at pickup because the car park was too dark. I was not charged, but it made me feel very uncomfortable and delayed my departure.
ulasan dari
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2,0
Kontra: I’m from the US and when the car was returned 30 min late because I was lost, I was charged another day’s rental. Plus, the insurance rates are too high! I will not rent from Hertz again!
ulasan dari
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4,0
Why is car rental at British airports so awful?
Pro: Car was fine, but lacked any frills.
Kontra: Heathrow and Manchester seem designed to give the worst possible first impression of the country, and the car rental facilities are the worst of the worst. Have the designers never traveled to a half-decent airport in the US, Asia or Europe? Poor signage (also at Gatwick); lousy shuttles; complacent service by people who clearly don't care. This trip was capped by a ridiculous charge for an invisible "dent". The car rental has a veneer of efficiency (e.g. Electronic check-in), but this was a poor and sloppy experience through-and-through.
ulasan dari
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2,0
Don't trust Kayak
Pro: Nothing
Kontra: Hertz refused to release the car at the price quoted by Kayak. Even though I had pre-paid the insurance. I hired a car from Avis at a lot less. Also it seems I am unable to reclaim the pre-paid insurance. Rubbish company.
ulasan dari
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8,4
Pro: Dropoff was very smooth.
ulasan dari
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10,0
Quick & Easy
Pro: Attendant came right over. Great attitude considering it was before 7 am on a Saturday. No hassles on the turn in checklist. Asked which airline I was flying - told me the terminal - and which shuttle bus to board. That's service !
ulasan dari
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10,0
Car check policy
Pro: Very friendly customer Care
Kontra: You should have more desks for dealing at Manchester airport
ulasan dari
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10,0
Quick & Easy
Pro: Attendant came right over. Great attitude considering it was before 7 am on a Saturday. No hassles on the turn in checklist. Asked which airline I was flying - told me the terminal - and which shuttle bus to board. That's service !
ulasan dari
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8,0
Kontra: For the sales person not to push so hard for insurance.
ulasan dari
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7,2
Just okay
Pro: Car rental facility, once you find it, is pretty close to the terminals, with rapid bus service.
Kontra: Dropoff procedure at Manchester Airport was slow (10 minutes to get car checked in, due to understaffing) and not terribly friendly.
ulasan dari
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8,4
Pro: Dropoff was very smooth.
ulasan dari
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6,0
Not class reserved
Kontra: They didn’t have any mid-size suvs—the class we had reserved. Tried to rent us large 10 passenger van instead, which was unacceptable. Eventually manager became involved and we settled on Ford Galaxy which they told us was our only other option without paying much more.
ulasan dari
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5,6
Unpleasant drop off
Pro: No queue.
Kontra: Agent was nitpicking at drop off. He focused on Minor wear and tear I could not even have seen at pickup because the car park was too dark. I was not charged, but it made me feel very uncomfortable and delayed my departure.
ulasan dari
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2,0
Kontra: I’m from the US and when the car was returned 30 min late because I was lost, I was charged another day’s rental. Plus, the insurance rates are too high! I will not rent from Hertz again!
ulasan dari
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4,0
Why is car rental at British airports so awful?
Pro: Car was fine, but lacked any frills.
Kontra: Heathrow and Manchester seem designed to give the worst possible first impression of the country, and the car rental facilities are the worst of the worst. Have the designers never traveled to a half-decent airport in the US, Asia or Europe? Poor signage (also at Gatwick); lousy shuttles; complacent service by people who clearly don't care. This trip was capped by a ridiculous charge for an invisible "dent". The car rental has a veneer of efficiency (e.g. Electronic check-in), but this was a poor and sloppy experience through-and-through.
ulasan dari
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2,0
Don't trust Kayak
Pro: Nothing
Kontra: Hertz refused to release the car at the price quoted by Kayak. Even though I had pre-paid the insurance. I hired a car from Avis at a lot less. Also it seems I am unable to reclaim the pre-paid insurance. Rubbish company.
ulasan dari
